Deliverback

What Deliverback does

Deliverback is a privately held SaaS company founded in 2017 and headquartered in Argyroupoli, Athens (Greece), operating a web-based lost-and-found logistics platform that connects travelers who have left items behind with the hotels, airports, car rental companies, maritime operators, and other travel businesses that recovered those items. The platform exposes two consumer-facing self-serve portals — orders.deliverback.com for shipment requests and claims.deliverback.com for airport lost-item claims — alongside a partner-facing admin tool, an affiliate-link system for PMS distribution, and a REST Partners API with sandbox and production environments for direct system integration. Revenue is generated through per-transaction shipping fees scaled by destination, weight, and courier (UPS, DHL, FedEx), a non-refundable €19 airport claim processing fee, optional item insurance (up to $5,000 USD coverage), and a €25 prohibited-item removal fee; hotel and airport partner registration is free, creating a B2C-anchored monetization on a B2B-supplied inventory base.

The company serves a defined set of primary verticals — hotels and resorts (3,000+ partner hotels including Marriott, InterContinental, Grecotel, Ikos Resorts, Costa Navarino), airports (Athens International plus 14 Fraport Greece regional airports), and car rental companies (Avis) — and has extended coverage to ferries/cruises (Seajets, Variety Cruises), intercity buses (KTEL), museums, hospitals, events, travel agencies, and Airbnb hosts. Go-to-market combines PLG self-serve for travelers, channel/affiliate distribution via hotel PMS systems, enterprise field sales to travel-related businesses, and API-first integration for technical embedding. Operational infrastructure is built on DigitalOcean (Frankfurt servers with encrypted third-party backups), Stripe for payments (with a 1% revenue commitment to Stripe Climate), HubSpot for customer contact, and DHL Go Green for sustainable shipping, all under GDPR-compliant data handling overseen by a dedicated Data Protection Officer.

Since 2017 the platform has fulfilled 25,296+ lost-item return orders across 90+ destination countries, carries a 4.8★ Trustpilot rating from 1,800+ travelers, supports 14+ languages, and won a Tourism Awards 2023 Bronze for Best New Solution for Tourism. Capitalization remains minimal — a single disclosed $70K seed round in March 2021 — and the team is reported at 1–10 employees, indicating either a high-leverage bootstrapped model or a thin operating base relative to the breadth of verticals claimed.

Name

Deliverback

Legal name

Deliverback

Website

https://deliverback.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

Deliverback is a Greece-based SaaS platform that helps travelers recover items left behind at hotels, airports, car rentals, ferries, and other travel venues, by coordinating local pickups, packaging, and international shipping via UPS, DHL, and FedEx across 90+ countries, serving 3,000+ hotel partners and 25,000+ fulfilled returns.

Ownership category

akta.pro rank

Product category

Lost and Found Management Software

NAICS

Couriers and Express Delivery Services (4921)

SIC

Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Parcel Inject / Postal Workshare (Last-Mile Handoff) (TLAAACAJ)

akta.pro secondary industries

Returns-Enabled Standard Parcel (Integrated Forward + Reverse) (TLAAACAK), E-commerce & Marketplace Returns Pickup (TLAAALAA)

Keywords

• Lost and found software
• Travel logistics platform
• Hotel property management
• International shipping services
• Airport claims management

Headquarters

HQ city

Athens

HQ country

Greece

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Technology or R&D, Operations, Personnel, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Shipping Transaction Fees: Travelers pay for shipping services when recovering their lost items. Fees vary by destination, weight, and courier service selected. Overnight delivery available for metropolitan areas.
2. Lost Item Claim Processing (Airports): €19 non-refundable claim fee for airport lost item searches, covering administrative and operational costs for investigating and locating items
3. Optional Insurance/Upsells: Affordable premium charged on top of shipping costs for item insurance, particularly for valuable items like jewellery up to $5,000 USD
4. Prohibited Item Removal Service: €25 additional service fee when prohibited items must be removed from shipments to comply with transportation regulations

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels6 records

Core offering

Deliverback provides a SaaS platform that helps hospitality businesses (hotels, airports, car rental firms, ferries, museums, intercity bus operators, and other travel-related venues) register, track, and ship lost items to their rightful owners. Travelers access the platform through self-service web portals to submit claims and order international shipping via an integrated network of UPS, DHL, and FedEx couriers. A Partners REST API enables property management system (PMS) integration, and the company handles full physical pickup, packaging, and shipping operations at Greek airports.

Product overview

Deliverback is a software company providing an online lost and found management and shipping service. The platform consists of a core lost and found software solution for various verticals (hotels, airports, car rentals, ferries, Airbnb, hospitals, museums, intercity buses, events, and travel agencies), supplemented by a Partners API for technical integrations, an Affiliate Link System for partner onboarding, and sustainability features including Deliverback Recycle and Go Green Shipping in partnership with DHL. The main customer-facing products include claim submission forms for travelers and partner registration/admin portals for businesses to manage lost items and arrange international shipping through Deliverback's courier network (DHL, UPS, FedEx).

Differentiator

Problem solved

Functional benefit

Brands

• Deliverback Recycle: Innovative solution for hotels to responsibly manage lost items left behind by travelers through recycling options.

Products and services

• Lost and Found Software for Hotels SaaS platform for hotels and resorts that allows them to register items left behind by guests, communicate with the item owners, generate shipping labels, and arrange international shipping via UPS, DHL, and FedEx. The platform is offered at no cost to hotel partners, integrates with property management systems via affiliate links and REST API, and covers 3,000+ partnered properties globally.
• Airport Lost and Found Service End-to-end lost-and-found service for international and regional airports including location search, item verification, packaging compliant with aviation safety standards, and international shipping to travelers. Full pickup, packaging, and shipping is available at Greek airports (Athens International Airport and 14 Fraport Greece regional airports), with €19 non-refundable claim processing fees for international search requests at airports outside Greece.
• Car Rental Lost and Found Service Lost item recovery service for car rental companies such as Avis, allowing rental operators to register items left in vehicles across dispersed rental locations and arrange return shipping to former customers.
• Ferry and Cruise Lost and Found Service Lost item recovery service for ferry operators and cruise lines such as Seajets and Variety Cruises, enabling passengers to recover belongings left aboard vessels through coordinated pickup and international shipping.
• Museum Lost and Found Service Lost-and-found service for museums and cultural venues to recover items left behind by visitors, with shipment coordination back to the visitor's home country.
• Partners API REST API for partners to manage lost-and-found inventory, post found items with guest/reservation data (description, location ID, guest name, email, phone, reservation name, room number, checkout date, internal notes), and integrate shipping workflows directly into property management systems. Authentication uses a single non-expiring bearer token API key, and both sandbox and production environments are documented at https://deliverback.com/developers/docs/.

Quantifiable outcome

• 25,296+ lost items successfully returned to owners
• +2 more outcomes

Named customers17 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core.

• DHLcoreTechnology or IntegrationDHL provides sustainable shipping services through their Go Green initiative, contributing to Deliverback's environmental commitment. DHL has invested in alternative fuels, electric vehicles, and carbon neutrality goals by 2050. Deliverback implements DHL Go Green actions for travelers selecting the green shipping option.
• UPScoreTechnology or IntegrationUPS is one of the primary courier companies used for international lost item shipping. Maximum declared value for carriage is $50,000 per package. UPS automatically protects against loss or damage up to $100 unless additional coverage is purchased.
• FedExcoreTechnology or IntegrationFedEx is one of the major courier companies partnered with Deliverback for international shipping of recovered lost items.
• Local Airport Logistics Partners (Greece)coreChannel Partner/ Reseller/ DistributorDue to airport security restrictions preventing direct courier access, Deliverback works with local partners at Greek airports including Athens International and 14 Fraport Greece regional airports. These partners locate and collect items, package them according to safety standards, and hand them to shipping companies.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Onfleet: Onfleet is a delivery management and route-optimization SaaS used by couriers and 3PLs to dispatch pickups and drops with proof of delivery. Its feature set (routing, ETA, POD, API) directly parallels what Deliverback exposes through its Partners API and shipping workflow.
• FedEx: FedEx is one of the three primary courier integrations that Deliverback relies on for international delivery of lost items. As a global parcel incumbent, FedEx has the scale and brand to launch its own lost-and-found platform if it sees the niche as material.
• Bringg: Bringg is a last-mile delivery orchestration platform used by retailers and 3PLs to coordinate couriers, dispatch, and tracking across multiple carriers. Its multi-carrier orchestration capabilities are highly adjacent to Deliverback's UPS/DHL/FedEx routing layer and could expand into the lost-and-found niche.
• DHL Express: DHL Express is a core courier partner of Deliverback, providing international shipping for recovered items. As a global incumbent, DHL could choose to disintermediate Deliverback by offering its own lost-and-found concierge service to hotel and airport customers.
• UPS: UPS is a primary courier used by Deliverback for shipping recovered items internationally with a maximum declared value of $50,000 per package. UPS represents both a critical dependency and a potential competitive threat as a global parcel incumbent with direct consumer relationships.
• Circuit: Circuit (formerly Circuit Route Planner) provides delivery route planning and driver apps for couriers and last-mile fleets. It addresses the same underlying last-mile delivery workflow that Deliverback orchestrates for recovered items and could be displaced into lost-and-found if the vertical proves attractive.

Emerging players

• Luggage Free: Luggage Free provides doorstep pickup and shipping of luggage and personal items for travelers, including lost-and-recovered scenarios at hotels and airports. It overlaps with Deliverback's reverse-logistics and international parcel delivery role, though it is more focused on the B2C luggage shipping use case than on hotel SaaS.
• Chargerback: Chargerback provides lost-item recovery and chargeback services for online retailers and travelers, including international retrieval and shipping coordination. It addresses a more e-commerce / airline adjacency, but competes for the same wallet when consumers lose items while traveling.

Direct peers

• Lost & Found International: Lost & Found International (L&F) operates a global lost-and-found management and item recovery service for airlines, airports, and hotels, including courier coordination for returning items internationally. It overlaps directly with Deliverback's airport and hospitality verticals and competes for the same lost-item transaction volume.
• NotLost: NotLost is a SaaS platform purpose-built for hotels and venues to digitize lost-and-found operations, with a consumer-facing claim flow that mirrors Deliverback's hotels.deliverback.com and claims.deliverback.com model. It is the closest direct competitor for hospitality lost-and-found software globally.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/deliverback

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Deliverback