HammondCare

What HammondCare does

HammondCare is an independent Christian charity and not-for-profit health and aged care provider founded in 1933, headquartered in Sydney and operating across 91 locations in New South Wales, Victoria, South Australia, Queensland, and the Australian Capital Territory. The organization delivers an integrated portfolio of services covering residential aged care, in-home care, specialist palliative and supportive care, rehabilitation, older persons' mental health, dementia advisory services, pastoral care and respite. Its service offering is anchored by a small household model of dementia care pioneered since the 1990s, the federally funded national Dementia Support Australia program (640,309 service activities to 24,228 people across 31 locations), and operation of all seven Specialist Dementia Care Programs in NSW plus sites in Victoria and South Australia. Supporting specialist sub-brands — The Dementia Centre, The Palliative Centre and the newly launched Hammond Innovations — extend the platform into research, education, training and applied innovation.

HammondCare generated $620 million in total revenue in FY25 (up from $436.7M in FY22), with Residential Care contributing $260.5M (42%), Home Care $171.4M (27.6%), Healthcare & Hospitals $65.5M (10.6%), and Other Revenue (including donations, foundation funding, research grants, and DSA government grants) $122.4M (19.7%). The business model is a hybrid of government-subsidized aged care services (delivered via the federally administered My Aged Care system and individual home care packages), direct clinical services, and philanthropic funding through the HammondCare Foundation. Demand is captured through referrals from hospitals, GPs and social workers, a national 24/7 contact center (1800 998 111), and community touchpoints including 14 social clubs and respite cottages. The organization employs 5,968 team members and benefits from 850 volunteers, caring for 44,464 people annually across 875,393 home care visits, 41,762 hospital bed days and 11,365 positive ageing visits.

The organization is currently executing a Next Chapter Strategy anchored by a $300 million redevelopment of Greenwich Hospital into an integrated health campus, a new dementia village at Curtin (ACT) developed in partnership with the ACT Government, the Bond House redevelopment at Hammondville, and a Northern Sydney Masterplan spanning Greenwich, Wahroonga and North Turramurra. Leadership transitioned in 2025 with Andrew Thorburn as CEO and Kok Kong Chan retiring as Board Chair after nine years of service. Governance is by a member-based Board with no private equity or venture ownership; revenues are reinvested into mission-driven services, with a reported $35.5 million social dividend in FY25, including $4 million in hardship support to financially disadvantaged residents (44% of the residential population).

Name

HammondCare

Legal name

HammondCare

Website

https://hammond.com.au

Company type

Private

Founded year

1933

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

HammondCare is an Australian not-for-profit Christian charity, founded 1933, that delivers residential aged care, home care, palliative care, dementia advisory services and hospital care to older Australians with complex needs across 91 locations in NSW, VIC, SA, QLD and the ACT.

Ownership category

akta.pro rank

Product category

Aged Care and Dementia Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Nursing and Residential Care Facilities (623), Social Assistance (624)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300)

akta.pro primary industry

In-Home Dementia Care Services (Specialized Personal Care) (HLADACAI)

akta.pro secondary industries

Dementia Personal Care (ADLs) Support (HSABAEAB), Post-Diagnosis Transition & Hospital-to-Home Dementia Support (HSABAEAL), Adult Day Memory Care Programs (Dementia Day Care/Day Health) (HLADACAH), Behavioral Health & Cognitive Support Coordination (Dementia, Depression, SUD) (HSABAIAF)

Keywords

• Aged care services
• Dementia care
• Palliative care
• Home care services
• Residential aged care

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices24 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Marketing or Sales

Revenue model

1. Residential Care: Aged care residential services across 15 care homes in NSW, Victoria and SA. Revenue of $260.5m in FY25. Includes dementia-specific care, complex care, and 24/7 clinical care.
2. Home Care: Home care services enabling clients to continue enjoying life in their homes across NSW, ACT, Victoria and Queensland. 875,393 home care visits in FY25. Revenue of $171.4m.
3. Healthcare & Hospitals: Palliative and supportive care, rehabilitation, older people's mental health, pain management and other vital support services in hospitals. Revenue of $65.5m. Includes 41,762 bed days and 11,365 positive ageing visits.
4. Dementia Support Australia: National service funded by Australian Government providing free dementia advice and support. 640,309 service activities delivered. 24,228 people cared for across 31 locations.
5. Other Revenue: Includes donations, foundation funding, research grants, shop sales, and other miscellaneous revenue streams. Total $122.4m in FY25.

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

HammondCare delivers aged health, dementia, and palliative care services across Australia through 91 service locations, caring for 44,464 people in FY25. Core service lines include Residential Care (15 care homes), Home Care (875,393 visits), Healthcare & Hospitals (palliative care, rehabilitation, older persons mental health), and the federally funded national Dementia Support Australia service. Specialized programs include the Specialist Dementia Care Program (SDCP), Hospital to Aged Care Dementia Support Program, Short-Term Restorative Care, and the Embrace Program for life-limiting illness.

Product overview

HammondCare is an independent Christian charity and not-for-profit health and aged care provider offering a comprehensive portfolio of care services across Australia. The organization operates a platform-plus-specialist-centres model, with core service divisions (Residential Care, Home Care, Dementia Support, Palliative Care, Respite Care, Seniors Living, Pastoral Care, and Healthcare & Hospitals) supported by specialized sub-brands including The Dementia Centre, The Palliative Centre, and the newly launched Hammond Innovations. Key programs include Dementia Support Australia (a national free service), the Hospital to Aged Care Dementia Support Program, the Specialist Dementia Care Program (SDCP), Short-Term Restorative Care, and the Embrace Program. The company cares for 44,464 people annually across 91 locations with 5,968 team members and achieved $620 million in total revenue in FY25.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Care Aged care residences across NSW, Victoria, and SA offering dementia-specific and complex care through a small household model with 24/7 clinical care. Serves 2,826 people across 15 care homes in 13 locations, supported by 2,770 team members.
• Home Care In-home care services enabling older clients to continue living at home, with support from consistent trained care workers. Offered in NSW, ACT, Victoria, and Queensland. Serves 10,402 people with 875,393 home care visits across 36 locations with 1,740 team members.
• Dementia Support Australia A national service led by HammondCare and funded by the Australian Government since 2016, providing free advice and support for people living with dementia where changed behaviours impact care. Delivers 640,309 service activities to 24,228 people across 31 locations with 284 team members.
• Healthcare & Hospitals Specialist healthcare services including palliative and supportive care, rehabilitation, older people's mental health, and pain management. Serves 3,553 inpatients and 3,455 community/outpatient clients, with 41,762 bed days and 11,365 allied health visits across hospital locations.
• Dementia Support Expert dementia care delivered across all HammondCare services, including Specialist Dementia Care Units (SDCUs) for people with very severe dementia symptoms. HammondCare operates all seven SDCPs in NSW plus sites in Victoria and South Australia.
• Palliative Care Dedicated multidisciplinary palliative care services for people facing life-limiting illness, delivered at home, in hospitals, or in aged care residences. Includes bereavement support and the Embrace therapeutic program.
• Respite Care Short-term care options providing relief for primary carers, available at home or at HammondCare cottages and day centres for a few hours or several days. Includes overnight respite cottages (Lucinda, Bugari, Candlebark, Mudyigaali, Sinclair) and 14 social clubs.
• Seniors Living Independent living accommodation with accessible 24/7 in-home care, offering reassurance and independence in HammondCare villages. Includes the Curtin Dementia Village development with 48 Supported Seniors Living apartments.
• Pastoral Care Emotional and spiritual support offered to people of all faiths or none, reflecting HammondCare's Christian identity and mission. Co-facilitates the Embrace Program alongside Social Work teams.
• Hospital to Aged Care Dementia Support Program (HACDSP) A national program in 11 locations delivering specialist support for smooth transitions from acute hospital care back to home or residential care for people living with dementia. Has helped nearly 700 patients in its first 14 months.
• Specialist Dementia Care Program (SDCP) Federal Government-funded program for people with the most complex dementia needs and severe behaviours. HammondCare operates all seven SDCPs in NSW plus sites in Caulfield (Victoria) and Daw Park (SA), with 22 units open nationally.
• Short-Term Restorative Care (STRC) An eight-week government-funded program providing intensive allied health support, nursing, and personal care to help older people rebuild strength and remain independent at home. 99% of STRC clients remained living at home after the program; expanding to 12 weeks from November 2025.
• Embrace Program A group-based therapeutic program supporting people through complex emotional, psychological, and spiritual challenges of life-limiting illness, co-facilitated by Pastoral Care and Social Work teams.
• Hammond Innovations An innovation arm launched in 2024, bringing together research, data, and frontline expertise to strengthen the connection between knowledge and practice in dementia and palliative care.
• The Dementia Centre A specialist centre providing dementia expertise, research, training, and resources for care professionals and families.
• The Palliative Centre A specialist centre focused on palliative care expertise, training, and advancing end-of-life care practices.

Quantifiable outcome

• 99% of Short-Term Restorative Care clients remained living in their own homes after the program
• +5 more outcomes

Named customers9 records

Segments9 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Five partnerships are on record, tiered core, major and minor.

• Dementia Support AustraliacoreStrategic or Co-development PartnerHammondCare leads Dementia Support Australia, a Federal Government-funded national 24/7 dementia advisory service operating since 2016. Provides free advice and support for people with dementia where changed behaviours impact care, with 640,000+ service activities annually.
• ACT GovernmentcoreStrategic or Co-development PartnerACT Government selected HammondCare to develop Canberra's first dementia care village at Curtin. A national model for best-practice dementia care that will integrate seamlessly into the surrounding community.
• Northern Sydney Local Health DistrictmajorStrategic or Co-development PartnerLong-standing partnership with Northern Sydney Local Health District for Older Persons Mental Health services at Macquarie Hospital. HammondCare Riverglen operates in partnership with NSLHD.
• Various Hospitals and Healthcare ProvidersmajorStrategic or Co-development PartnerReferral partnerships with hospitals including Royal Hobart Hospital for Hospital to Aged Care Dementia Support Program. Healthcare providers refer patients requiring specialised dementia and palliative care transitions.
• Motor Neurone Disease Research Centre at Macquarie University HospitalminorStrategic or Co-development PartnerPartnership providing 24-hour support for Motor Neurone Disease patients receiving home-based palliative care, working in tandem with local health networks.

Scale indicators23 records

Recent moves10 records

Expansion highlights8 records

Direct peers

• Bolton Clarke: Australia's largest not-for-profit aged care provider, offering residential care, home care, and retirement living across QLD, VIC, NSW and beyond. Highly comparable as a mission-driven NFP with similar service breadth and government funding dependence.
• Calvary Health Care: Catholic not-for-profit operating hospitals, residential aged care, and community care across Australia. Comparable mission-driven model with similar mix of palliative care, complex care, and multi-state aged care delivery.
• Regis Healthcare: ASX-listed for-profit aged care provider with ~70 residential homes across Australia. Comparable scale and service model (residential aged care, dementia care, respite) but for-profit structure with different capital and margin profile.
• Estia Health: ASX-listed residential aged care provider operating ~70 homes across Australia. Directly comparable in residential aged care offering and dementia care focus, with similar government funding exposure but as a for-profit.
• Catholic Healthcare: Not-for-profit Catholic aged and healthcare provider across NSW, QLD and VIC offering residential care, home care and retirement living. Comparable mission-driven positioning and similar customer demographics to HammondCare.
• Silver Chain Group: Australia's largest not-for-profit home care and community health provider, with similar NFP structure and home care focus. Highly comparable in home care delivery model and mission-driven positioning, with growing palliative and complex care offerings.
• Uniting (UnitingCare): Large not-for-profit providing aged care, community services and hospitals across NSW and ACT. Comparable NFP model and multi-service offering, with overlapping presence in NSW residential care and community services.
• Japara Healthcare: ASX-listed residential aged care provider operating ~50 homes across Australia. Directly comparable in residential aged care model, dementia care capabilities, and government funding exposure, though smaller and recently delisted/private.

Broad incumbents

• Bupa Australia: Large established aged care and health insurance provider in Australia with ~60 care homes. Comparable in residential aged care scale but operates within a broader portfolio including health insurance, providing more capital flexibility than a pure-play NFP.

Others

• Dementia Australia: National peak body for dementia advocacy, education and research in Australia. Adjacent rather than competing — Dementia Australia is the awareness/funding arm while HammondCare delivers direct clinical services through Dementia Support Australia. Important ecosystem partner.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/hammondcare
• Facebookfacebook.com/hammondcare
• LinkedInlinkedin.com/company/hammondcare

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries5 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HammondCare