Harrington Hospital

What Harrington Hospital does

Harrington Hospital is a regional nonprofit community hospital system headquartered in Southbridge, Massachusetts, operating as a wholly owned entity within the UMass Memorial Health system and serving as the Clinical Partner of UMass Chan Medical School. Founded in 1931, it runs two main hospital campuses with 24/7 emergency departments in Southbridge and Webster, an urgent care express site in Oxford, and a network of outpatient and specialty care locations in Charlton, Sturbridge, and Southbridge covering behavioral health, oncology, addiction treatment, cardiology, general surgery, wound care, imaging, and primary care. The organization is supported by 175+ providers across 20+ sites and 1,001–5,000 total employees, delivering care to the general population of Central Massachusetts.

The technology backbone is the Epic electronic medical record system, extended through the MyChart patient portal and EpicCare Link for referring physicians, which enables care coordination across the broader UMass Memorial network. A web-based Price Estimator tool supports patient cost transparency. There are no proprietary technology products, no AI/ML capabilities, and no mobile application; the technology posture is that of a standard integrated delivery network consumer of vendor EMR and patient-engagement software.

Harrington generates revenue from patient care services billed through accepted insurance plans and direct patient payments, supplemented by community benefit contributions typical of a nonprofit system. Its go-to-market is direct-to-consumer across multiple access points (emergency departments, urgent care, outpatient sites, primary care offices) combined with physician referrals inside the UMass Memorial network. Patient acquisition relies on a Find a Provider directory, online scheduling via MyChart, social media, community events, health fairs, and earned media coverage, with the Worcester Red Sox sports partnership serving as a regional branding asset.

Name

Harrington Hospital

Legal name

UMass Memorial Health

Website

https://harringtonhospital.org

Company type

Private

Founded year

1931

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Harrington Hospital is a nonprofit community hospital system in Central Massachusetts operating two hospital campuses, urgent care, and 20+ outpatient sites within the UMass Memorial Health network, serving local residents with emergency, specialty, behavioral health, and primary care.

Ownership category

akta.pro rank

Product category

Community Hospital Healthcare Services

NAICS

General Medical and Surgical Hospitals (6221), Ambulatory Health Care Services (621)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Hospitals (8060), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Critical Access & Rural Hospitals (HLAFAAAG)

akta.pro secondary industry

Hospital-Integrated Cancer Centers (Acute Oncology Programs) (HLAFAAAM)

Keywords

• Hospital healthcare services
• Emergency medical care
• Urgent care services
• Cancer treatment center
• Behavioral health services

Headquarters

HQ city

Southbridge

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Patient Care Services: Revenue generated from medical services provided to patients including emergency care, surgeries, diagnostic imaging, laboratory services, and specialty care. Billed through insurance plans accepted or directly to patients. As part of a nonprofit healthcare system, also receives community benefit contributions.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Harrington Hospital operates as a community hospital system providing comprehensive inpatient, emergency, urgent, outpatient, and specialty healthcare services. It runs two hospital campuses with 24/7 emergency departments, an urgent care express facility, a Cancer Center, an Addiction Immediate Care Center, and multiple outpatient care sites offering primary care, behavioral health, surgery, cardiology, radiology/imaging, and laboratory services across Central Massachusetts.

Product overview

Harrington Hospital, part of UMass Memorial Health, is a regional healthcare system providing comprehensive medical services through a multi-campus, multi-facility network. The hospital operates two main campuses (Southbridge and Webster) along with urgent care express locations, specialized centers (Cancer Center, Addiction Immediate Care Center), and outpatient facilities (Charlton, Pine Street behavioral health). Core clinical services include emergency and urgent care, general surgery, cardiology, cancer care, behavioral health, wound care, radiology/imaging, and primary care. The hospital utilizes Epic electronic health records through its myChart patient portal and EpicCare Link for health professionals, functioning as the clinical partner of UMass Chan Medical School. The system includes 175+ providers across 20+ locations serving Central Massachusetts communities.

Differentiator

Problem solved

Functional benefit

Products and services

• Harrington Hospital - Southbridge Campus Main hospital campus at 100 South Street, Southbridge, MA providing 24/7 emergency services, inpatient care, and the Cancer Center at Harrington Hospital.
• Harrington Hospital - Webster Campus Hospital campus at 340 Thompson Road, Webster, MA providing emergency services, general medical care, and the Addiction Immediate Care Center.
• Harrington Urgent Care Express Urgent care facility at 78 Sutton Avenue, Oxford, MA open seven days a week for non-emergency medical concerns, with on-site X-ray and lab services.
• The Cancer Center at Harrington Hospital Comprehensive cancer care center located at the Southbridge campus providing cancer diagnosis, treatment, and support services for oncology patients.
• Addiction Immediate Care Center Specialized addiction treatment facility at the Webster Campus providing immediate care for addiction-related concerns.
• Harrington at Charlton Outpatient care center in Charlton, MA providing primary care and specialty care services.
• Harrington at Pine Street - Adult Behavioral Health Behavioral health facility offering adult outpatient mental health treatment, therapy, and psychiatric care.
• Center for Mindfulness Mindfulness and wellness programs supporting patient mental health and well-being.
• Radiology and Imaging Services Imaging services including X-ray, MRI scans, and other diagnostic imaging offered throughout the Central Massachusetts area.
• Heart and Vascular Care Cardiology services providing diagnostic and treatment options for heart and cardiovascular conditions.
• General Surgery General surgical procedures and surgical care services for patients requiring operative treatment.
• MyChart Patient Portal Online patient portal allowing patients to access medical records, schedule appointments, communicate with providers, and view test results.

Quantifiable outcome

• 175+ providers delivering care across 20+ locations

Named customers1 record

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• UMass Chan Medical SchoolcoreStrategic or Co-development PartnerHarrington Hospital is the Clinical Partner of UMass Chan Medical School, enabling integration of clinical care with medical education and research. This partnership provides access to academic medicine capabilities, clinical trials through Conquering Diseases, and collaborative research opportunities. The affiliation enhances Harrington's ability to attract physician talent and provide cutting-edge treatments.
• Worcester Red Sox (Woosox)minorOthersHarrington Hospital (through UMass Memorial Health) is the Exclusive Healthcare Provider of the Worcester Red Sox minor league baseball team. This partnership provides sports medicine and game-day medical coverage services for the professional baseball organization.
• Epic Systems CorporationcoreTechnology or IntegrationHarrington Hospital uses Epic electronic medical record systems, including MyChart patient portal, EpicCare Link for health professionals, and integrated clinical workflows. This technology partnership enables coordinated patient care across the UMass Memorial Health system.

Scale indicators2 records

Recent moves1 record

Expansion highlights6 records

Direct peers

• Day Kimball Healthcare: Independent community hospital system in Northeast Connecticut with a multi-site footprint and ED-driven model. Closely comparable community-hospital asset in the broader Central New England region.
• HealthAlliance-Clinton Hospital: Sister community hospital within the UMass Memorial Health system serving North Central Massachusetts. Operates with a similar community-hospital model, multi-site footprint, and shared Epic backbone as Harrington.
• Heywood Healthcare: Independently operated community hospital system in Gardner, MA serving a similar rural Central/New England catchment. Comparable scale, service mix, and community-hospital economics to Harrington.
• Signature Healthcare: Independently operated community hospital system in Brockton, MA. Comparable community-hospital footprint and service mix in Eastern Massachusetts with similar regional referral dynamics.
• Milford Regional Medical Center: Community hospital in Milford, MA also part of the UMass Memorial Health system. Directly comparable regional community-hospital peer with overlapping service lines and shared system infrastructure.
• Sturdy Memorial Hospital: Independently operated community hospital in Attleboro, MA with comparable scale, ED volume profile, and multi-specialty service mix serving a similar Massachusetts community catchment.

Broad incumbents

• Baystate Health: Large regional health system serving Western Massachusetts. Comparable as a multi-hospital nonprofit system with academic affiliations and overlapping specialty service lines relevant to Harrington's specialty programs.
• Cape Cod Healthcare: Two-hospital nonprofit community health system serving Cape Cod. Comparable as a regional community-hospital network with multiple EDs, employed physicians, and similar payer mix dynamics.
• South Shore Health: Regional nonprofit health system south of Boston with a community hospital plus ambulatory network. Comparable scale, payer mix, and community-hospital-plus-system structure relevant to Harrington.
• UMass Memorial Medical Center: Flagship academic medical center of the UMass Memorial Health system. Comparable as Harrington's parent-affiliated tertiary hub and the destination for complex cases that originate in Harrington's catchment.

Market position

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/UMMHHarrington
• LinkedInlinkedin.com/company/umassmemorialharrington
• Instagraminstagram.com/harringtonhealthcare

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries7 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Harrington Hospital