PandaLab

What PandaLab does

PandaLab SAS is a French health-IT company founded in 2016 and headquartered in Nancy, France, that develops PandaLab Pro, a multi-platform SaaS coordination solution for healthcare professionals. The platform centralizes secure instant messaging (MIS), secure videoconferencing, ambulatory prescription with electronic signature, teleconsultation, tele-expertise, exam requests, patient follow-up questionnaires and structured inter-team requests (Panda Tilt) into a single HDS-hosted environment, accessible via web, desktop (Windows, macOS, Linux) and native iOS/Android applications. It is certified ISO 27001 and HDS, RGPD-compliant, and integrates with French national identity providers (FranceConnect, e-CPS, Pharmagest IAM, Pulsy) as well as with establishment DPI/GAP/GED/ERP systems and regional health portals.

PandaLab operates a hybrid B2B/B2C go-to-market: a free public-team tier (app.pandalab.fr) for individual healthcare professionals serves as a self-serve top-of-funnel land motion, while a quote-based enterprise private-team offering, with dedicated project management, SSO, admin console, optional paid modules and integration services, is sold to hospitals (public/private/ESPIC), HAD structures, PSAD providers, EHPAD, MSP/CPTS, pharmacy networks, cancer centers and institutional actors. Since 2020, the company has been a wholly owned subsidiary of the Equasens group, with PandaLab Pro natively embedded across all Equasens software suites and connected to the Pharmagest LGPI identity provider, providing bundled distribution into French city pharmacies and the wider Equasens ecosystem. The company is led by Christelle Masson (Directrice générale).

As of the most recent disclosures, the platform reports 50,000+ user accounts, 302,000+ messages exchanged per month, 106,000+ ambulatory prescriptions generated per month, 40,000+ files exchanged per month and 1,300+ secure videoconferences. Anchor enterprise customers and institutional validations include ELSAN (HAD Ambérieu), Wellpharma, Association Saint-André, ESP des Jourdans, Unicancer (Référencé Unicancer) and ANAP (retour d'expérience). Pricing for private-team deployments is not publicly disclosed; the registered legal capital is 1,856 EUR and the company is registered at the RCS of Nancy under SIREN 820 708 055. A 2018 pre-acquisition funding round of $368,125 was led by Pareto Holdings and Senseii Ventures; no subsequent funding rounds are disclosed.

Name

PandaLab

Legal name

PandaLab SAS

Website

https://pandalab.fr

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

PandaLab SAS, a French health-IT company founded in 2016 and owned by the Equasens group since 2020, develops PandaLab Pro, an ISO 27001 and HDS-certified SaaS coordination platform that centralizes secure messaging, videoconferencing, prescription, teleconsultation and tele-expertise for French healthcare professionals and provider organizations.

Ownership category

akta.pro rank

Headquarters

HQ city

Nancy

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Private team SaaS subscriptions (équipe privée): Recurring B2B SaaS contracts sold to healthcare organizations (hospitals, HAD, PSAD, EHPAD, MSP/CPTS, pharmacy networks, etc.) for a dedicated 'private team' environment with admin console, statistics, optional modules (videoconferencing, prescription, external sharing, patient directory, patient pathways), dedicated project manager, in-app 7d/7 user support and phone line for administrators, and data reversibility clause.
2. Optional paid modules (add-ons): Upsell/land-and-expand via optional modules on top of the private team base: secure videoconferencing, prescription with advanced electronic signature, external sharing, patient directory, patient pathway modules (Suivi patients, Répertoire patients, Téléconsultation, Panda Tilt, Partage externe, Interopérabilité DPI/ERP).
3. Freemium public team (équipe publique): Free individual-access tier for healthcare professionals to sign up on app.pandalab.fr, sync their phone directory, message other professionals and build network — serving as a top-of-funnel land motion for the paid private team offering.
4. Implementation, training and integration (professional services): Project management, deployment assistance, training sessions with a dedicated chef de projet, and custom integration work (interfacing with establishment DPI/GAP/GED/ERP, regional portals, Equasens suite), and customization of Panda Tilt forms — recurring project services attached to private team contracts.

Pricing tiers

Go-to-market motion4 records

Distribution channels7 records

Marketing channels9 records

Core offering

PandaLab develops and operates PandaLab Pro, a multi-platform SaaS coordination solution for healthcare professionals, certified ISO 27001 and HDS and compliant with RGPD. The platform centralizes secure instant messaging, secure videoconferencing, ambulatory prescription with electronic signature, teleconsultation, tele-expertise, exam requests, patient follow-up questionnaires and structured inter-team requests (Panda Tilt) into a single hosted environment available on web, desktop (Windows/macOS/Linux), iOS and Android. It is distributed both as a free self-serve public team for individual healthcare professionals and as a quote-based private team for healthcare organizations, with native integration into the Equasens group software suite.

Product overview

PandaLab offers a single SaaS platform, PandaLab Pro, packaged as a core coordination solution plus a portfolio of optional modules. The core platform provides first-level coordination (Messagerie Instantanée Sécurisée, Visioconférence sécurisée) and second-level coordination (Prescription ambulatoire, Téléexpertise, Téléconsultation, Demande d'examen, Suivi patients, Adressage), supplemented by optional modules such as Panda Tilt (structured inter-team requests), Partage externe (secure external file sharing), and Répertoire patients (shared patient directory). Third-party integrations — Vidal (medication database) and PubMed (scientific abstracts) — are embedded in the messaging, and SSO identity providers (FranceConnect, Pro Santé Connect / e-CPS, Pharmagest IAM, Pulsy) are supported for login. The platform is natively integrated with all Equasens group software and interoperable with any DPI, GED, or ERP, and is certified ISO 27001 and HDS, RGPD-compliant.

Differentiator

Problem solved

Functional benefit

Brands

• Panda Tilt: Module for sending and managing standardized requests between care teams (patient addressing, exam requests, medical opinions/tele-expertise), allowing external practitioners to send requests even without a PandaLab Pro account.
• PandaLab Visio

Products and services

• PandaLab Pro (Équipe privée)
• PandaLab Pro (Équipe publique)
• Messagerie Instantanée Sécurisée (MIS) — secure instant messaging module
• Visioconférence sécurisée (PandaLab Visio)
• Prescription ambulatoire module (LAP v2.11.0)
• Téléexpertise module
• Téléconsultation module
• Demande d'examen module
• Panda Tilt module
• Partage externe module
• Répertoire patients module
• Suivi patients module

Quantifiable outcome

• 50,000+ user accounts on PandaLab Pro
• +4 more outcomes

Named customers6 records

Segments10 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature8 records

Partnerships

15 partnerships are on record, tiered flagship, core, major and minor.

• Equasens groupflagshipStrategic or Co-development Partner · 1 January 2020PandaLab joined the Equasens group in 2020. PandaLab Pro is natively integrated into all Equasens group software suites, enabling bundled distribution and SSO/identity interoperability across the Equasens ecosystem (including Pharmagest). Mentioned explicitly on the homepage ('PandaLab Pro est intégré nativement dans tous les logiciels du groupe Equasens') and in the FAQ interoperability section.
• OVH (hosting provider)coreTechnology or IntegrationOVH is the hosting provider ('hébergeur') that ensures direct and permanent hosting of the pandalab.fr website and the PandaLab Pro® solution, per the legal notice. OVH SAS, headquartered at 2 rue Kellerman, 59100 Roubaix, provides the infrastructure underlying PandaLab's ISO 27001 / HDS hosting certification.
• FranceConnect (French State SSO)coreTechnology or IntegrationIntegration of the French State's FranceConnect identity provider as an SSO option to log in to PandaLab Pro (available on both desktop and smartphone). FranceConnect lets users authenticate via impots.gouv.fr, Assurance Maladie, Identité Numérique, Mobile Connect et moi and MSA.
• Pro Santé Connect (e-CPS) — esante.gouv.frcoreTechnology or IntegrationIntegration of the e-CPS mobile identity application (and physical CPS card) as an SSO option for healthcare professionals, redirecting to esante.gouv.fr for authentication and then back to PandaLab Pro. Available on smartphone with mobile app, and on desktop via card reader.
• Pharmagest (LGPI IAM)coreTechnology or IntegrationIntegration of Pharmagest's LGPI identity provider so that Pharmagest users can log in to PandaLab Pro via their unified Pharmagest IAM account (desktop and smartphone). Reinforces the Equasens-group distribution synergy, since Pharmagest is part of Equasens.
• Pulsy (GRADeS regional platform SSO)coreTechnology or IntegrationPulsy integration enables healthcare professionals to access PandaLab Pro's dedicated secure videoconferencing environment (Visioconf) via their Pulsy credentials. Desktop-only flow, with one-time authentication code by mail or SMS.
• Vidal (medication database)majorTechnology or IntegrationIntegration of the Vidal drug database directly into PandaLab Pro messaging, allowing practitioners to search medication posology sheets (by label or indication, including virtual drugs, specialties and presentations) and share them into individual or group conversations.
• PubMed (NLM scientific literature database)majorTechnology or IntegrationNative integration of PubMed inside PandaLab Pro's messaging, enabling healthcare professionals to search, view and share scientific abstracts from PubMed directly into PandaLab conversations (individual or group), with filters by popularity, publication date or latest additions.
• Unicancer (French federation of cancer centers)majorGTM or Marketing PartnerPandaLab Pro is 'Référencé Unicancer', i.e., officially listed by Unicancer (the federation of French Comprehensive Cancer Centers) as a coordination tool for cancer care pathways. Displayed as the 'Référencé Unicancer' badge on the homepage.
• ANAP (Agence Nationale de la Performance Sanitaire et Médico-sociale)majorGTM or Marketing PartnerANAP, the French national agency for healthcare and medico-social performance, published a 'retour d'expérience' (user case study) featuring PandaLab Pro, referenced on the PandaLab homepage as institutional validation.
• Regional health portals (GRADeS / portails régionaux)coreTechnology or IntegrationPandaLab Pro integrates with regional portals to enable SSO (single sign-on) and access to the regional directory of healthcare professionals, with additional benefits to be discussed via [email protected].
• Apple App StoreminorChannel Partner/ Reseller/ DistributorPandaLab Pro is published on Apple's App Store (apps.apple.com/fr/app/pandalab-pro/id1190141691) for iOS distribution, enabling mobile install and updates for individual healthcare professionals and members of private teams.
• Google Play StoreminorChannel Partner/ Reseller/ DistributorPandaLab Pro Android application is published on Google Play (play.google.com/store/apps/details?id=fr.docteurpanda.app) for Android distribution.
• Microsoft StoreminorChannel Partner/ Reseller/ DistributorPandaLab Pro Windows desktop application is published on the Microsoft Store (apps.microsoft.com/detail/9p9c3v44q355), in addition to direct DMG / AppImage / EXE downloads from cdn.pandalab.fr.
• Ministère de la Santé et de l'Accès aux Soins (France)minorGTM or Marketing PartnerPandaLab cites the Ministère de la Santé et de l'Accès aux Soins article 'Numérique et santé / Cartographie des usages du Numérique dans l'offre de soins' (16/12/24) on its homepage to position PandaLab Pro within the national digital-health roadmap.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Lifen: Lifen is a French secure healthcare messaging and document-exchange platform for healthcare professionals and establishments. It is the closest direct competitor to PandaLab Pro in France, overlapping on secure messaging, document sharing, and integration with DPI/EHR systems.
• Enovacom (Dedalus): Enovacom, part of Dedalus, provides healthcare interoperability and secure messaging/data-exchange solutions for French hospitals. It is a direct competitor to PandaLab's DPI/GED/ERP integration layer and secure messaging proposition in the hospital segment.
• Weda: Weda is a French cloud-based EHR and practice-management system widely used by French GPs and MSPs. It overlaps with PandaLab in serving French primary-care professionals and competes for the same MSP/CPTS/Médecin libéral customer base on coordination and prescription workflows.
• Klara: Klara is a European secure healthcare-messaging and patient-communication platform active in France, Germany, and other markets. It is comparable to PandaLab Pro's secure messaging, teleconsultation, and patient-engagement modules and competes for the same healthcare professional user base.
• TigerConnect: TigerConnect is a US-based secure healthcare messaging and collaboration platform used by hospitals and health systems. It is directly comparable to PandaLab Pro on clinician-to-clinician secure messaging, alerts, role-based workflows, and EHR integration, though it operates primarily in North America.
• PerfectServe: PerfectServe is a US clinical-communication and collaboration platform combining secure messaging, scheduling, and on-call routing for hospitals. It is functionally analogous to PandaLab Pro's secure messaging and care-team coordination modules, though focused on the US hospital market.

Broad incumbents

• Doctolib: Doctolib is the dominant French digital-health platform for appointment booking, teleconsultation, and increasingly secure messaging between professionals. It serves a far larger installed base of French physicians than PandaLab and represents a broad incumbent whose product roadmap overlaps PandaLab's coordination and teleconsultation modules.
• Maincare (Dedalus): Maincare, now part of Dedalus, is a major French and European hospital IT vendor providing DPI (EHR), patient portals, and care-coordination suites. It competes with PandaLab at the hospital-integration level and addresses similar coordination, tele-expertise, and patient-pathway use cases at greater scale.
• Cegedim: Cegedim is a French healthcare IT incumbent offering physician practice management, EHR, and healthcare-data solutions. It overlaps with PandaLab in serving French healthcare professionals and competes on workflow coordination and prescription-related functionality.
• CompuGroup Medical (CGM): CompuGroup Medical is a large European healthcare-IT vendor offering EHR, practice management, and clinician communication tools across multiple EU markets. It is comparable as a broader incumbent with overlapping coordination and secure-messaging capabilities and cross-European reach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/pandalab_sas
• Facebookfacebook.com/pandalabsas
• LinkedInlinkedin.com/company/pandalab-sas
• Instagraminstagram.com/pandalab_pro

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PandaLab