PracticeSuite

What PracticeSuite does

PracticeSuite is a cloud-based healthcare software provider founded in 2004 and headquartered in Tampa, Florida. The company sells an integrated, modular platform that combines ONC-certified EHR/EMR, practice management, medical billing, and revenue cycle management (RCM) software, with adjacent modules covering AI-driven call handling (RingAI with the Zara agentic AI), robotic process automation for RCM (Atlas RPA), patient engagement (HelloHealth), telehealth, electronic patient statements, outsourced RCM billing services, credentialing services, and partner-delivered healthcare websites (ReadySites). PracticeSuite serves independent physician practices, large and multi-location practices, medical billing companies, and new practices across 150+ billing specialties and 60+ clinical specialties. Its customer base is anchored in U.S. small and mid-sized practices, with an explicit sales motion up-market toward enterprise multi-location organizations and third-party billing companies.

The platform is built on a cloud-native architecture that is SOC2 certified and HIPAA compliant. Notable technical components include the RingAI Front Desk Call Manager (predictive call-reason AI and agentic after-hours scheduling), Atlas RPA (specialized automation bots for claims status, denial tracking, payment posting, and statement generation), voice-activated EHR entry, and integrated clearinghouse connections through TriZetto Provider Solutions and ABILITY Network. PracticeSuite has pursued inorganic capability expansion through the acquisitions of HelloHealth in 2021 and MicroMD (announced 2024, closed 2025-09-16), both of which are operated as wholly-owned subsidiaries with retained brand presence.

PracticeSuite makes money primarily through modular SaaS subscriptions sold direct with custom, quote-based pricing scaled to provider count and specialty. Revenue is diversified across four streams: software subscriptions (modular or full platform), outsourced RCM billing services billed on a managed-services basis, partner-delivered website subscriptions (ReadySites), and professional credentialing services. Go-to-market is sales-led with inside sales for mid-market and SMB practices, dedicated sales engineers and account managers for enterprise and medical billing company accounts, and direct demo booking via practicesuite.com. The company does not disclose pricing publicly, headcount sits in the 101-250 range with 200+ RCM and product specialists, and there is no identified institutional investor or external funding in the source materials.

Name

PracticeSuite

Legal name

PracticeSuite, Inc.

Website

https://practicesuite.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

101–250 employees

Short description

PracticeSuite is a Tampa-based, cloud-native healthcare software provider selling modular EHR, practice management, medical billing, and RCM software plus outsourced billing services to U.S. independent practices, multi-location practices, and medical billing companies across 150+ specialties.

Ownership category

akta.pro rank

Product category

Healthcare Practice Management Software

SIC

Services-Prepackaged Software (7372), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)

akta.pro secondary industry

Order Sets, Care Plans & Clinical Pathways (CPOE-integrated) (HLACAGAC)

Keywords

• Medical billing software
• Practice management software
• Revenue cycle management
• Electronic health records
• Medical office solutions

Headquarters

HQ city

Tampa

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Subscription (SaaS): Cloud-based medical software platform sold as modular subscriptions. Practices pay for access to the platform including practice management, EHR, billing, and RCM tools. Pricing is customized based on specialty and practice size with modular options allowing practices to pay only for needed features.
2. RCM Billing Services: Outsourced revenue cycle management services where PracticeSuite handles the entire billing process on behalf of practices, from patient payments to final insurance reimbursement. Includes denial follow-up, appeals management, and financial reporting.
3. Website Services (ReadySites): Professional healthcare website design and hosting services offered through partnership with ReadySites, providing monthly website management services for healthcare practices.
4. Credentialing Services: End-to-end provider credentialing and enrollment services including CAQH profile setup, documentation coordination, application submission, and payer follow-up.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

PracticeSuite provides a cloud-based, modular healthcare platform that unifies practice management, ONC-certified EHR/EMR, medical billing, and revenue cycle management for physician practices and medical billing companies. Beyond software, the company offers outsourced RCM billing services, provider credentialing, AI-powered call handling (RingAI), robotic process automation (Atlas RPA), telehealth, patient engagement (HelloHealth), and healthcare website design through its ReadySites partnership.

Product overview

PracticeSuite is a cloud-based healthcare software provider offering a modular, all-in-one platform architecture. The core Complete PracticeSuite Platform unifies practice management, ONC-certified EHR/EMR, medical billing, and revenue cycle management. Additional modules include RingAI (AI call management with agentic Zara AI), Atlas RPA (robotic process automation for claims and billing workflows), patient engagement powered by acquired HelloHealth technology, telehealth/telemedicine, electronic payments/statements, practice marketing via ReadySites partnership, credentialing services, and RCM billing services. The platform supports 150+ billing specialties and 60+ clinical specialties across independent practices, enterprise multi-location organizations, and medical billing companies.

Differentiator

Problem solved

Functional benefit

Brands

• RingAI: AI-powered front desk call manager that recognizes patients before the front desk picks up, displaying full context and using AI to predict why patients are calling.
• Atlas RPA
• ReadySites
• Zara

Products and services

• Complete PracticeSuite Platform A fully integrated, end-to-end, cloud-based platform for medical practices that includes practice management, EHR, medical billing, revenue cycle management, and patient engagement in one unified solution, targeting independent and multi-location physician practices.
• Practice Management Software Cloud-based software for scheduling, billing, reporting, and revenue management that automates administrative tasks including resource-based patient scheduling, automated eligibility checks, charge entry, and claims management, used by physician practices and billing companies.
• EMR and EHR Software ONC-certified electronic health records solution with customizable workflows, templates, and dashboards for documenting patient encounters and delivering personalized clinical care across medical specialties.
• Medical Billing Software Cloud-based medical billing platform for physician practices and billing companies that handles claims management, electronic insurance connections, collections, and financial reporting across 150+ billing specialties.
• Revenue Cycle Management Software Cloud-based RCM software that manages the full revenue cycle from medical coding to claim management, insurance verification, denial management, and payment processing with AI-powered capabilities, used by practices and billing companies.
• Atlas RPA (Robotic Process Automation) Automation engine with specialized bots (Atlas C, Atlas D, Atlas P, Atlas S) that handle repetitive rule-based revenue cycle tasks including claims status retrieval, denial tracking, payment posting, and statement generation, achieving 23.4% operational efficiency improvement.
• RingAI Front Desk Call Manager AI-powered call-handling module that uses caller ID for patient recognition, displays unified patient context screens with Front Office/Clinical/Billing views, and predicts call reasons, including Zara agentic AI for after-hours appointment scheduling.
• Patient Engagement with HelloHealth Patient engagement platform providing secure messaging, online scheduling, patient portal access, prescription refill requests, two-way chat, automated reminders, and broadcast messaging for care coordination.
• Electronic Patient Statement Services eStatements and ePayments solution enabling secure online bill payment, automated statements, card-on-file processing, payment plans, and hybrid patient billing with online bill pay.
• Telehealth and Telemedicine HIPAA-compliant telehealth platform with secure video chat, phone consulting, document access on any device, and two-way patient chat integrated into the EHR module.
• Practice Marketing (ReadySites) Healthcare-focused website building service offered through the ReadySites partnership, providing professional website design, HIPAA-compliant contact forms, WCAG accessibility, secure hosting, SEO, and digital marketing tools for medical practices.
• Credentialing Services End-to-end provider credentialing and enrollment services including CAQH profile setup, documentation coordination, application submission, payer follow-up, and progress reporting to get providers enrolled and billing faster.
• RCM Medical Billing Services Outsourced revenue cycle management billing services handling the complete revenue cycle from patient payments to final insurance reimbursement, including denial management, appeals, and financial reporting on behalf of practices.

Quantifiable outcome

• 23.4% operational efficiency improvement from RPA deployment
• +5 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability7 records

Feature6 records

Partnerships

Eight partnerships are on record, tiered core and strategic.

• MicroMDcoreStrategic or Co-development Partner · 1 January 2024Acquired in 2024, MicroMD is a provider of certified Electronic Health Record platforms. The acquisition enhances PracticeSuite's offerings with trusted, feature-rich EHR technology supporting a broad customer base.
• HelloHealthcoreStrategic or Co-development Partner · 12 August 2021Acquired in 2021 to enhance PracticeSuite's patient engagement capabilities with consumer-focused health records, patient portal, and telehealth services. Now operates as PracticeSuite's patient engagement platform.
• TriZetto Provider SolutionscoreTechnology or IntegrationPrimary clearinghouse integration partner for claims processing. PracticeSuite integrates with TriZetto Provider Solutions for streamlined insurance and cash pay billing, denial management, and improved reimbursement rates.
• ABILITY NetworkcoreTechnology or IntegrationClearinghouse integration partner for claims processing. Integrates with PracticeSuite for electronic claims submission, eligibility verification, and payment processing.
• ReadySitescoreStrategic or Co-development PartnerPartnership to provide professional healthcare websites for PracticeSuite clients. ReadySites provides custom-designed, HIPAA-compliant websites with managed hosting, security certificates, and ongoing support specifically built for healthcare practices.
• Practice FusionstrategicTechnology or IntegrationEHR integration partner providing bidirectional sync with Practice Fusion EHR for seamless data flow between systems, eliminating double entry and improving claims review and denial management.
• OpusstrategicTechnology or IntegrationTechnology integration partner featured in PracticeSuite marketplace for extended functionality.
• Elation HealthstrategicTechnology or IntegrationEHR integration partner providing interoperability for practices using Elation's EHR system within PracticeSuite's billing and practice management platform.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• athenahealth: Cloud-based EHR, practice management, and revenue cycle management platform serving ambulatory practices of all sizes. Closely comparable to PracticeSuite in product mix, target customer (independent physician practices), and SaaS + services revenue model, but at materially larger scale.
• eClinicalWorks: Ambulatory EHR/PM platform with integrated billing and RCM for physician practices, including specialty workflows. Overlaps with PracticeSuite in EHR + PM + RCM and in serving specialty and multi-specialty practices.
• NextGen Healthcare: Cloud-based EHR, practice management, and RCM suite for ambulatory practices, with strong specialty coverage including behavioral health and cardiology. Comparable to PracticeSuite across the full EHR/PM/RCM stack and target customer segments.
• AdvancedMD: Cloud EHR, practice management, and medical billing software for independent practices and medical billing companies. Highly comparable to PracticeSuite given its explicit billing-company GTM motion and modular pricing model.
• Tebra (Kareo + PatientPop): Cloud-based practice management, EHR, billing, and patient engagement platform built for independent practices, formed from the merger of Kareo and PatientPop. Directly comparable to PracticeSuite's SMB-focused, all-in-one positioning.
• DrChrono: Mobile and cloud-based EHR, practice management, and medical billing platform targeting small to mid-sized practices. Comparable to PracticeSuite in modular SaaS, RCM services, and SMB customer focus.
• Greenway Health: Ambulatory EHR, practice management, and revenue cycle management vendor serving practices of all sizes, with notable specialty depth. Comparable to PracticeSuite across integrated EHR/PM/RCM and specialty practice coverage.

Broad incumbents

• Waystar: Large healthcare revenue cycle management platform covering claims management, denial resolution, and patient payments for hospitals and large practices. Comparable to PracticeSuite's RCM module but operating at much larger scale and serving a broader provider mix.
• R1 RCM: Major outsourced revenue cycle management services and technology provider to hospitals and large physician groups. Comparable to PracticeSuite's RCM services line but focused on enterprise-scale customers and a much broader portfolio.

Emerging players

• Office Ally: Healthcare clearinghouse and practice management/billing software provider serving ambulatory practices and billing services companies. Comparable to PracticeSuite on clearinghouse-adjacent billing workflows and on serving medical billing companies as customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks1 record

Key highlights6 records

Customer concentration

• Xx.com/Practicesuite
• YouTubeyoutube.com/user/PracticeSuite/videos
• Facebookfacebook.com/practicesuite
• LinkedInlinkedin.com/company/practicesuite-inc-web-based-medical-billing-and-practice-management-software

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PracticeSuite