Waitry
- Company typePrivate
- Founded2015
- HeadquartersMadrid, Spain
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Waitry firmographics
Firmographics- Name
- Waitry
- Legal name
- Waitry Soluciones S.L
- Website
- https://waitry.net
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Waitry industry classification
Industry- Product category
- Restaurant Technology SaaS
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Omnichannel Commerce & Click-and-Collect Platforms (BPAMAGAL)
- akta.pro secondary industries
- Self-Checkout Kiosks & Interactive Retail Kiosks (HDACAKAH), Mobile Ordering, POS & Campus Dining Technology (EDALADAN)
Keywords
Where Waitry is headquartered
LocationHeadquarters
- HQ city
- Madrid
- HQ country
- Spain
- HQ region
- Europe
Offices4 records
Markets served
Waitry business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Premium Subscription: Monthly or annual subscription for Premium plan at €48/year providing access to all advanced features including table ordering, analytics, loyalty tools, and integrations.
- Transaction Fees: Commission on transactions ranging from 0% to 1.5% depending on plan and order type (table orders, counter, take-away, delivery). Cost covers payment gateway administration, support, and cloud infrastructure.
- Promotional Campaigns: Additional fee of €0.10 to €0.50 per user entering promotions, on top of monthly subscription.
- Account Setup Services: Professional services for initial account configuration including store setup, digital menu, integrations, product loading (up to 150 products), and QR code generation.
- Complementary Suites and Add-ons: Additional paid modules including Marketing Suite, Multi-Branch Management, Advanced Operations, Wallet, Reservations, Kiosks, KDS, custom apps, and white-label solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Lite - Free digital menu with basic features |
| Subscription | Annual | Premium - Full platform at €48/year |
Go-to-market motion4 records
Distribution channels7 records
Marketing channels7 records
Waitry product offering
Product offeringCore offering
Waitry is a cloud-based SaaS platform that digitizes restaurant operations through digital QR menus, self-service kiosks, table-side QR ordering, proprietary delivery channels, take-away ordering, and a kitchen display system. Restaurants use it to capture orders, process payments, manage loyalty programs, and integrate with POS systems, payment gateways, and social platforms. The platform is sold on a freemium model with a free Lite plan and a paid Premium plan priced at €48/year.
Product overview
Waitry is a unified SaaS platform for restaurant and hospitality digital transformation. The core platform comprises digital QR menus (Carta Digital), self-service kiosks, table-side QR ordering (QR en Mesa), and proprietary delivery and take-away ordering systems. These are offered as a free Lite plan with the digital menu and a paid Premium plan (€48/year) unlocking all ordering, payment, and advanced features. Add-on modules extend the platform including KDS (Kitchen Display System), Waitry POS, digital queue management (Fila Digital), table reservations (Reservas), customer wallet (Billetera), marketing automation suite, multi-location management (Multi-Sucursal), advanced inventory and invoicing (Gestión Avanzada), self-checkout, tablet self-service, automatic translation, white-label mobile apps, and merchant-branded websites. The platform integrates with leading POS systems (Hosteltactil, Revo, Ágora, Lightspeed), payment processors (Stripe, Mercado Pago, Redsys), delivery aggregators (Glovo Business), and social platforms (Meta/Facebook/Instagram, WhatsApp Business). Over 10,000 restaurants use the platform across 7 countries.
Differentiator
Problem solved
Functional benefit
Products and services
- Digital Menu (Carta Digital) Interactive QR-based digital menu accessible from customers' mobile phones without app download. Supports photos, videos, modifiers, allergens, multiple languages, and pricing by section. Free in the Lite plan; available as part of Premium subscription.
- Self-Service Kiosks (Kioscos de Autoservicio)
Quantifiable outcome
- Up to 60% increase in average ticket with intelligent upselling recommendations
- +5 more outcomes
Companies that use Waitry
Customer profileNamed customers16 records
Segments5 records
Ideal customer profiles4 records
Waitry technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
Feature8 records
Waitry partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered flagship and core.
- Meta (Facebook/Instagram)flagshipStrategic alliance enabling restaurants to configure 'Order Food' button directly on Facebook and Instagram profiles. Includes WhatsApp Business integration. Partnership allows Waitry to be selected as the food ordering manager for restaurants worldwide.
- Glovo BusinesscoreDelivery integration allowing restaurants to automate delivery fulfillment through Glovo's logistics network. API integration with API KEY and SECRET KEY authentication.
- StripecorePayment processor for online transactions. Establishments create Stripe account and link to Waitry. Payments go directly to establishment's Stripe account minus fixed transaction fee.
- HosteltactilcorePOS/management system integration with Hosteltactil for automatic product synchronization, table management, and order insertion.
- RevocorePOS/management system integration with Revo for automatic product synchronization, table management, and order insertion.
- LightspeedcorePOS/management system integration with Lightspeed for automatic product synchronization, table management, and order insertion.
- ÁgoracorePOS/management system integration with Ágora for automatic product synchronization, table management, and order insertion.
- Oracle SymphonycorePOS/management system integration with Oracle Symphony for automatic product synchronization, table management, and order insertion.
- Prisma (Argentina)flagshipPayment processing partnership for McDonald's Argentina Gran Día charity event. Collaboration enabled QR code generation for Big Mac pre-sale across 200+ locations.
- McDonald's ArgentinaflagshipMajor enterprise customer operating 200+ locations using Waitry platform for Gran Día charity event. Strategic collaboration for digital ordering and payment processing.
- Mercado PagocoreLatin American payment gateway integration for handling online payments in Argentina and other markets.
Scale indicators12 records
Recent moves6 records
Expansion highlights5 records
Waitry competitors and assessment
Company assessmentRegional players
- Restoo: Restoo is a Spanish restaurant reservations and online ordering platform with overlapping QR and reservation features to Waitry, competing head-to-head across the Iberian peninsula.
- CoverManager: CoverManager is a Spanish restaurant reservation, table, and customer management platform, making it a directly comparable regional peer to Waitry in the Iberian market.
Direct peers
- Deliverect: Deliverect is a SaaS platform that connects restaurant POS systems to delivery marketplaces and online ordering channels; it is integrated into many of the same POS partners (Lightspeed, etc.) that Waitry supports, making it a competing order-management layer.
- Bbot: Bbot offers QR-code ordering, mobile web ordering, and self-service kiosk solutions for restaurants, closely aligning with Waitry's core in-store digital ordering value proposition.
- Olo: Olo is a US-listed restaurant digital ordering SaaS platform providing direct online ordering, dispatch, and guest experience tools to large chains. It is the closest pure-play direct peer to Waitry in terms of business model and target customer.
- ChowNow: ChowNow provides commission-free online ordering and marketing tools to independent restaurants, mirroring Waitry's positioning around disintermediating delivery aggregators via a proprietary channel.
Broad incumbents
- TheFork (Tripadvisor): TheFork is Europe's leading restaurant reservations and discovery platform with table-management and ordering features, providing overlapping functionality to Waitry's Reservas module across European markets.
- Square (Block): Square offers restaurant POS, online ordering, kiosk hardware, and integrated payments. Its broad product portfolio and pricing power represent a major competitive threat to Waitry's mid-market positioning.
- Toast: Toast is a leading US restaurant POS and operations platform that has expanded into online ordering, kiosks, and delivery. It competes with Waitry at the enterprise and mid-market end and is far more capitalized.
- Lightspeed Commerce: Lightspeed is a publicly-traded commerce platform whose restaurant division (formerly Lightspeed Restaurant) offers POS, online ordering, and delivery integration, directly overlapping with Waitry's POS and ordering stack.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Waitry social profiles
Digital presenceWaitry financial estimates
Financial estimateRevenue estimate
Valuation estimate
Waitry leadership team
Management profileNumber of profiles
Profiles2 records
Waitry funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Waitry M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Waitry
What does Waitry do?
Waitry is a cloud-based SaaS platform that digitizes restaurant operations through digital QR menus, self-service kiosks, table-side QR ordering, proprietary delivery channels, take-away ordering, and a kitchen display system. Restaurants use it to capture orders, process payments, manage loyalty programs, and integrate with POS systems, payment gateways, and social platforms. The platform is sold on a freemium model with a free Lite plan and a paid Premium plan priced at €48/year.
Is Waitry a public or private company?
Waitry is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Waitry founded?
Waitry was founded in 2015. It employs 11 to 50 people.
Where is Waitry based?
Waitry is headquartered in Madrid, Spain, in the Europe region.
How does Waitry make money?
Five revenue lines are on record. Premium Subscription is the primary driver. The others are transaction Fees, promotional Campaigns, account Setup Services and complementary Suites and Add-ons.
Who are Waitry's main competitors?
Regional players on record are Restoo and CoverManager. Direct peers are Deliverect, Bbot, Olo and ChowNow. Broad incumbents are TheFork (Tripadvisor), Square (Block), Toast and Lightspeed Commerce.
Does Waitry have an API?
No public API is recorded for Waitry.
What industry is Waitry in?
Waitry's product category is Restaurant Technology SaaS. Its primary akta.pro industry code is BPAMAGAL, Omnichannel Commerce & Click-and-Collect Platforms, with a secondary code of HDACAKAH, Self-Checkout Kiosks & Interactive Retail Kiosks. Its SIC code is 7372.