Pullman Regional Hospital

What Pullman Regional Hospital does

Pullman Regional Hospital is a community-operated acute care hospital and integrated healthcare delivery network serving Pullman, Washington and the surrounding Palouse region of approximately 30,000 residents. Operated by Public Hospital District 1A of Whitman County under Washington State law, it is governed by an elected seven-member Board of Commissioners and functions as a non-profit public entity rather than a privately held or investor-backed company. The organization employs 251-500 staff augmented by 200+ volunteers contributing over 18,000 hours annually.

The hospital's core offerings include the BirthPlace (delivering 400+ babies annually and recognized among America's Best Hospitals in Obstetrics), Palouse Medical (family medicine, internal medicine, and ReadyCare walk-in urgent care), Palouse Urology Center (kidney stones, incontinence, prostate care, bladder cancer), Palouse Pediatrics (operating in both Pullman, WA and Moscow, ID), and a 24/7 emergency department with an average 6-minute wait time. Technology stack centers on clinical capability rather than proprietary software, featuring the da Vinci Xi robotic-assisted surgical system (deployed since 2022 with a ten-year robotics program), GI Genius AI-powered colonoscopy technology (Medtronic units acquired 2023 via ASGE grant, reporting 30% improvement in polyp detection), Blue Light Cystoscopy with Cysview, Urolift and Aquablation therapies, and Martti on-demand interpretation across 250+ languages. Patient-facing tools include the MyChart portal and Para-HCFS price estimation tool.

Revenue is generated primarily through fee-for-service patient care billed to Medicare, Medicaid, and commercial insurers, supplemented by foundation donations through the Guardian Angel grateful patient program (minimum $250 donations per honoree) and a 20% self-pay discount for uninsured patients paying at time of service. The hospital operates a Family Medicine Residency Program in partnership with WSU's Elson S. Floyd College of Medicine (launched 2023) and a Center for Learning & Innovation focused on workforce development. Distribution is direct through its Bishop Blvd campus in Pullman, with cross-border pediatric reach into Moscow, Idaho. Financial figures are not publicly disclosed, consistent with its public hospital district structure.

Name

Pullman Regional Hospital

Legal name

Public Hospital District 1A of Whitman County

Website

https://pullmanregional.org

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

251–500 employees

Short description

Pullman Regional Hospital is a non-profit public hospital district in Pullman, Washington serving approximately 30,000 residents of the Palouse region with acute care, obstetrics, multi-specialty clinics, and 24/7 emergency services.

Ownership category

akta.pro rank

Product category

Community Hospital Services

NAICS

General Medical and Surgical Hospitals (62211), Ambulatory Health Care Services (621), Specialty (except Psychiatric and Substance Abuse) Hospitals (6223)

SIC

Services-Hospitals (8060), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Community & Regional General Hospitals (HLAFAAAB)

akta.pro secondary industry

Critical Access & Rural Hospitals (HLAFAAAG)

Keywords

• Acute hospital care
• Obstetrics services
• Emergency medical care
• Primary care clinics
• Urology specialty care

Headquarters

HQ city

Pullman

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Patient Care Services: The hospital generates revenue through providing direct medical services including emergency care, inpatient stays, outpatient procedures, diagnostic imaging, laboratory services, surgical services, and various specialty clinics. Services are billed to patients and/or their insurance providers including Medicare, Medicaid, and commercial insurance plans.
2. Clinic and Ambulatory Services: Revenue from Palouse Medical clinics (family medicine, internal medicine, urgent care/ReadyCare), specialty services including urology, and outpatient procedures. Includes prenatal/obstetrical care with the BirthPlace delivering over 400 babies annually.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Pullman Regional Hospital is a non-profit public hospital district providing integrated acute and ambulatory healthcare services, including 24/7 emergency care, inpatient hospitalization, surgical services (including da Vinci Xi robotic-assisted surgery), maternity/obstetrics (BirthPlace, 400+ births/year), diagnostic imaging, laboratory services, primary care through Palouse Medical clinics, specialty urology, and a Family Medicine Residency Program in partnership with WSU. Services are delivered across its Bishop Blvd campus in Pullman, WA and billed to patients, Medicare, Medicaid, and commercial insurers.

Product overview

Pullman Regional Hospital operates as an integrated healthcare delivery network offering comprehensive medical services through multiple specialized departments and affiliated clinics. The hospital's core services include the BirthPlace (maternity/obstetrics), Palouse Medical (family/internal medicine and urgent care), Palouse Urology Center, and various specialty services. Supporting services include the Guardian Angel Grateful Patient Program for donor recognition, the Family Medicine Residency Program (in partnership with WSU) for physician training, and the Center for Learning & Innovation for workforce development. Technology offerings include GI Genius AI colonoscopy technology, da Vinci robotic-assisted surgery, and Martti interpretation services. The hospital also provides patient-facing digital tools including MyChart portal and para-HCFS price estimation tools.

Differentiator

Problem solved

Functional benefit

Products and services

• BirthPlace (Maternity and Obstetrics) Maternity and obstetrics service offering labor, delivery, and postpartum care with state-of-the-art birthing suites, lactation consultants, and TeamBirth recognized experience. Voted one of America's Best Hospitals in Obstetrics; delivers 400+ babies annually. For expectant families in the Pullman/Palouse region.
• Palouse Medical (Primary and Urgent Care) Multi-specialty primary care clinic offering family medicine, internal medicine, prenatal/OB care, and ReadyCare walk-in urgent care, with on-site imaging including DEXA bone density scans. For individuals and families across the Palouse region.
• Palouse Urology Center Urology specialty center providing treatment for kidney stones, urinary incontinence, erectile dysfunction, vasectomies, and urologic cancers (bladder, prostate, testicles, kidneys) using da Vinci robotic-assisted surgery, Blue Light Cystoscopy with Cysview, Urolift, and Aquablation Therapy. For patients in the Palouse region needing specialty urology care.
• Emergency Department (24/7) 24/7 emergency department with average 6-minute wait time to see a doctor, serving acute and life-threatening conditions, trauma, and after-hours medical needs across the Palouse region. Hospital holds Level 3 trauma status.
• da Vinci Xi Robotic-Assisted Surgery Robotic-assisted minimally invasive surgical service (da Vinci Xi system) used by seven local surgeons for urology, gynecology, and general surgery procedures. Enables smaller incisions for quicker recovery, less pain, and less invasive operations. For surgical patients at Pullman Regional Hospital.
• GI Genius AI Colonoscopy AI-assisted colonoscopy service using Medtronic GI Genius computer vision technology that highlights polyps and irregularities in lime green boxes during procedures. Trained on 13 million polyp images; studies show 30% increase in polyp detection and 14% absolute increase in adenoma detection rate vs. human eye alone. For patients undergoing colonoscopy screening.
• Martti On-Demand Interpretation Service On-demand, HIPAA-compliant interpretation service providing access to certified medical interpreters in over 250 languages including sign language via audio and/or video at the touch of a button. For patients who are deaf, hard of hearing, or have limited English proficiency across more than 60 languages represented in the Pullman community.
• Family Medicine Residency Program Three-year graduate medical education program in family medicine operated in partnership with WSU Elson S. Floyd College of Medicine. Trains resident physicians in hospital medicine, women's health, pediatrics, orthopedics, and sports medicine, with the goal of retaining graduates in rural eastern Washington practice.
• Center for Learning & Innovation Healthcare education, innovation, and workforce development center that provides classes, support groups, health resources, and a health podcast. Aims to enable regional leadership in healthcare and continuous learning for staff and community.
• Guardian Angel Grateful Patient Program Grateful patient donation program operated by the Pullman Regional Hospital Foundation that allows patients and families to recognize physicians, nurses, staff members, or volunteers with a minimum $250 gift per honoree. Honorees receive custom angel pins and recognition in the Foundation's Annual Report.

Quantifiable outcome

• Average ER wait time of 6 minutes
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability2 records

Feature5 records

Partnerships

One partnership is on record.

• Washington State University Elson S. Floyd College of MedicinecoreStrategic or Co-development Partner · 1 January 2023Partnership to develop and operate the Family Medicine Residency Program in Pullman, WA. The program addresses the critical need for family medicine physicians in rural eastern Washington by training residents in a community setting with the goal of retaining graduates in rural practice. Dr. Stephen Hall serves as Program Director. First cohort began in 2023.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Regional players

• Kootenai Health: Regional health system based in Coeur d'Alene, ID, approximately 90 miles from Pullman. Larger system that draws specialty referrals from the Palouse region, representing competitive draw for higher-acuity cases.
• Confluence Health: Regional health system in Wenatchee, WA, operating as a community-hospital-and-clinics network across north-central Washington. Useful peer for clinic integration, ambulatory strategy, and rural health system operations.

Broad incumbents

• Providence Sacred Heart Medical Center: Large tertiary academic medical center in Spokane, WA, operated by Providence. Represents the dominant out-of-region referral destination for complex cases from the Pullman catchment area.
• MultiCare Deaconess Hospital: MultiCare Health System's Spokane hospital, a major regional tertiary competitor. Competes with PRH for specialty referrals and is a likely destination for cases requiring services PRH does not offer.

Direct peers

• Gritman Medical Center: Gritman Medical Center is a community hospital in Moscow, Idaho, just 8 miles from Pullman, serving the same Palouse region. It is the most direct geographic and demographic peer, competing for the same patient population across the WA/ID border.
• Kittitas Valley Healthcare: Community hospital in Ellensburg, WA, similar in scale and rural-underserved setting, also serving a university-adjacent population (Central Washington University). Comparable demographic and service-mix profile.
• St. Joseph Regional Medical Center: Regional medical center in Lewiston, ID, serving as the larger referral hospital for the broader Palouse/LC Valley region. Competes for secondary and tertiary cases that PRH may need to refer out.
• Tri-State Memorial Hospital: Community hospital in Clarkston, WA, serving the Lewiston-Clarkston valley on the opposite side of the Palouse region. Similar community-hospital scale and rural Pacific Northwest setting.
• Whitman Hospital & Medical Center: Critical access hospital in Colfax, WA, also within Whitman County. Comparable rural community hospital model with similar service mix, scale, and patient demographics to PRH.
• Mason General Hospital & Family of Clinics: Rural community hospital in Shelton, WA, with comparable size, service mix, and rural Pacific Northwest community hospital profile. Useful operational and financial benchmark for PRH.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/pullmanregional
• Facebookfacebook.com/pullmanregionalhospital
• LinkedInlinkedin.com/company/pullman-regional-hospital

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds1 record

Investors1 record

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pullman Regional Hospital