What Excelsior Wellness does

Excelsior Wellness is a Spokane, Washington-based nonprofit 501(c)(3) healthcare system founded in 1982 (with organizational roots in a 1905 Good Shepherd Home) that operates four wholly-owned integrated entities: Excelsior Family Medicine (person-centered primary care for all ages), Excelsior Wellness Center (community behavioral health and wraparound counseling for ages birth-21), Excelsior Integrated Care Center (higher-acuity and transitional housing for ages 18-25, including Bridge and LifePoint programs), and Excelsior Holistic Schools (alternative education with vocational training). Sub-programs include WISe+ Wraparound Intensive Services (one of the state's largest, serving approximately 180 families), a 32-bed trauma-informed children's crisis stabilization unit (ages 6-12), Safe Withdrawal Management under Ricky's Law, and a Foster Care Center of Excellence. Service delivery is conducted on a 34-acre campus featuring a 55,000-square-foot Wellness Center, with co-located services in Spokane Public Schools, Riverside, and Mead school districts, plus telehealth for remote consultations.

Underlying technology is conventional digital healthcare infrastructure rather than a proprietary platform: Qualifacts behavioral-health EHR (deployed via the Integrated Managed Care Collaborative with Xpio Health, formed April 2018), Square for payment processing, HealthMark for records requests, FormDr for consent forms, and MultiCare Connected Care Network participation as an Organized Healthcare Arrangement. The organization holds CCBHC and COA designations and operates under HIPAA and 42 CFR Part 2 compliance frameworks. Differentiators rest on domain specialization (trauma-informed design, the proprietary Eight Dimensions of Wellness philosophy) and certified scope (only private nonpublic agency for special education east of the Cascades, state's first Ricky's Law facility).

Revenue mechanics combine healthcare billing (most major plans including Medicare and Medicaid), sliding-fee self-pay based on family size and income, Washington State Department of Commerce and other government grants for behavioral health facilities and capital improvements, philanthropy (Sunderland Foundation, Lowe's, STCU, MolinaCares), donations via PayPal/Amazon Wishlist, and contracts with school districts (Spokane, Riverside, Mead) for special education. Customer segments span Children/Youth, Young Adults (18-25), Families involved with child protective services, Adults/Seniors, and the Foster Care system. The 200-person organization serves 5,000+ families across the Inland Northwest, with reported quantifiable outcomes including a 100% LifePoint placement/housing success rate since 2015 and a 27% drop in suspensions/expulsions and 77% drop in restraint/isolation incidents following the Eagle Peak transition.

Name

Excelsior Wellness

Legal name

Excelsior Wellness

Website

https://excelsiorwellness.org

Company type

Private

Founded year

1905

Operating status

Operating

Headcount range

101–250 employees

Short description

Excelsior Wellness is a Spokane, Washington nonprofit healthcare system operating four integrated entities — primary care, community behavioral health, young adult transitional services, and holistic schools — serving over 5,000 Inland Northwest families with trauma-informed, Medicaid-accepting care.

Ownership category

akta.pro rank

Product category

Community Behavioral Health Services

NAICS

Offices of Physicians, Mental Health Specialists (621112), Offices of Mental Health Practitioners (except Physicians) (621330), Other Individual and Family Services (624190)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Social Services (8300)

akta.pro primary industry

Wellness Program Design & Accountability Coaching (HSADAGAC)

akta.pro secondary industries

Employer/Member Engagement Platforms for Provider-Sponsored Plans (HLACAEAM), Holistic & Integrative Wellness Education (Ayurveda, Traditional Practices) (EDAAAHAH)

Keywords

• Behavioral health services
• Community mental health
• Trauma-informed care
• Primary care clinic
• Wraparound youth services

Headquarters

HQ city

Spokane

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Healthcare Services Billing: Billing for behavioral health services, primary care, and young adult services to insurance providers including Medicare and Medicaid
2. Government Grants and Contracts: State grants for behavioral health facilities, capital improvements, and specialized programs. Major grants include $2 million Behavioral Health Facilities grant, $693K state capital improvement grant, and $500K Sunderland Foundation grant
3. Donations and Philanthropy: Accepts donations through PayPal and Amazon Wishlist to support client care and wellness programs
4. Sliding Fee Scale Payments: Discounted/sliding fee schedule based on family size and income for uninsured or underinsured patients

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Excelsior Wellness is a nonprofit healthcare system operating four integrated entities: Excelsior Wellness Center (behavioral health/wraparound counseling for youth), Excelsior Family Medicine (primary care), Excelsior Integrated Care Center (young adult recovery and transitional housing), and Excelsior Holistic Schools (alternative education). The organization provides comprehensive mental, emotional, and physical health services grounded in a trauma-informed, eight-dimensions-of-wellness philosophy for the Spokane community.

Product overview

Excelsior Wellness is a nonprofit healthcare system operating a platform-plus-modules architecture consisting of four integrated healthcare and wellness organizations: Excelsior Family Medicine (person-centered primary care for all ages), Excelsior Wellness Center (community behavioral health including wraparound care for children, young adults, and families), Excelsior Integrated Care Center (higher level of care including Bridge and LifePoint housing programs for young adults), and Excelsior Holistic Schools (alternative education with vocational training). These four entities work together as an integrated healthcare system providing comprehensive wraparound services including behavioral health, primary care, young adult services, and education. Additional specialized programs include WISe+ (intensive mental health services), crisis stabilization, and Safe Withdrawal Management under Ricky's Law.

Differentiator

Problem solved

Functional benefit

Brands

• Bridge: A specialized program guiding young adults toward independence through behavioral health support, education, career development, and housing stability.
• LifePoint
• WISe+
• Wellness Village

Products and services

• Excelsior Wellness Center (Behavioral Health) Community behavioral health center providing wraparound wellness and counseling services for young people birth-21 years old with complex behavioral needs, including intensive in-person and virtual outpatient counseling, support, and advocacy programs designed for those at risk of out-of-home placement.
• Excelsior Family Medicine (Primary Care) Person-centered, trauma-informed primary care clinic for all ages providing primary care, medication management, and outpatient mental health counseling with dual emphasis on physical and mental health in care plan development. Designated as Foster Care Center of Excellence.
• Excelsior Integrated Care Center (Young Adult Services) Regional behavioral health center providing recovery programs for young adults ages 18-25 with mental health and/or substance use diagnoses. Offers intensive care including Bridge and LifePoint programs for transition-to-young-adulthood, behavioral health support, education, career development, and housing stability.
• Excelsior Holistic Schools Alternative education program offering individualized learning opportunities where students can work toward a high school diploma, study for GED, acquire college and work readiness skills, and participate in vocational training. Only private nonpublic agency approved to provide special education east of the Cascades.
• WISe+ (Wraparound with Intensive Services) One of the state's largest intensive mental health programs providing wraparound and intensive services for youth up to age 21, currently serving approximately 180 families.
• Bridge Program Specialized program for young adults ages 18-25 that guides them toward independence through behavioral health support, education, career development, and housing stability as part of the transition-to-young-adulthood continuum.
• LifePoint Program Transition-age youth program primarily serving young adults leaving foster care. Provides support for independent living, job placement, and housing. Achieved 100% success rate with youth gaining employment and individual housing since 2015.
• Crisis Stabilization Unit Inpatient crisis stabilization facility for children ages 6-12 designed using trauma-informed research and architectural design. Provides brief medical-focused intervention for stabilization with intent for children to return home with wraparound services.
• Safe Withdrawal Management and Stabilization (Ricky's Law) State's first facility ready to accept patients under Ricky's Law for involuntary treatment of minors with substance use disorders. Eight beds designated for minors undergoing withdrawal from drugs or struggling with alcoholism or mental illness.

Quantifiable outcome

• 100% of LifePoint youth in support services gained jobs and individual housing since 2015
• +4 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Qualifacts Systems Inc.coreTechnology or Integration · 1 April 2018Partnership to create Integrated Managed Care Collaborative (IMCC) in Washington State. Qualifacts provides electronic health records (EHR) designed specifically for behavioral health and human services providers, enabling better data reporting and billing services for integrated care.
• Xpio Group Health LLCcoreTechnology or Integration · 1 April 2018Technology and behavioral health consulting firm providing services to state and community behavioral health and human services organizations. Partner in IMCC to help providers prepare for integrated managed care systems.
• Maddie's PlacecoreStrategic or Co-development PartnerNon-profit organization in Spokane offering safe housing and support services to young women who have aged out of foster care. Partner in Community Wellness Alliance.
• Partners with Families & ChildrencoreStrategic or Co-development PartnerNon-profit in Seattle supporting families and children through early childhood education, parent support, and mental health services. Focus on those facing challenges or special needs.
• Spokane Public SchoolscoreStrategic or Co-development PartnerSchool district serving over 30,000 K-12 students. Partnership for special education services and behavioral intervention programs following Eagle Peak closure.
• Spokane Treatment and Recovery Services (STARS)coreStrategic or Co-development PartnerNon-profit behavioral health agency serving community since 1980 with multiple services and levels of care for substance use disorder and mental health.
• MultiCare Connected Care NetworkcoreStrategic or Co-development PartnerExcelsior is part of an organized healthcare arrangement (OHCA) where healthcare providers share medical and billing information to carry out treatment, payment, and healthcare operations activities.
• Coordinated CarecoreGTM or Marketing PartnerHealth plan headquartered in Tacoma serving Washington Apple Health (Medicaid), Ambetter, and foster care populations. Awarded funding to support Excelsior's mobile Care Team delivering food to foster children caregivers during COVID-19.
• Lowe'sminorGTM or Marketing PartnerBuilt two new cooking classrooms at Excelsior Holistic Schools through Lowe's Local Heroes program to support life skills education.

Scale indicators12 records

Recent moves9 records

Expansion highlights6 records

Emerging players

• KVC Health Systems: National nonprofit child welfare and behavioral health provider offering residential, in-home, and behavioral health services. Comparable on integrated youth/family services with trauma-informed treatment focus.
• Youth Villages: National nonprofit providing intensive in-home and residential mental health services for children and families, including Wraparound and intercept programs. Comparable on intensive youth mental health/wraparound model, though much larger scale and geographic reach.

Broad incumbents

• Volunteers of America National Services: Large national nonprofit delivering behavioral health, housing, and human services, including youth transition programs. Comparable on the integrated human services + behavioral health + housing model, though broader geographic scope.
• MultiCare Health System: Large Pacific Northwest integrated health system with behavioral health, primary care, and hospital services; operates the MultiCare Connected Care Network that Excelsior participates in as an OHCA partner. Comparable on integrated care delivery, broader scope, and serves as payer/integrator rather than direct competitor.

Others

• Molina Healthcare: Medicaid managed care organization, including MolinaCares (foundation arm) which has funded Excelsior. Comparable as a Medicaid payer/funder for the populations Excelsior serves, and a key stakeholder in Washington Apple Health and foster care coverage.

Direct peers

• Comprehensive Healthcare: Community behavioral health provider serving Central Washington with integrated mental health, substance use, and primary care services. Strongly comparable as a regional, CCBHC-equivalent nonprofit behavioral health organization with similar wraparound service philosophy.
• Frontier Behavioral Health: Spokane-based behavioral health organization providing outpatient mental health, substance use, and crisis services in the same Inland Northwest market. Direct overlap on geography and core service lines (mental health, addiction, integrated care).
• Spokane Treatment and Recovery Services (STARS): Spokane-based nonprofit behavioral health agency providing substance use and mental health services. Direct Community Wellness Alliance partner of Excelsior with overlapping service lines in the same geographic market.
• CHAS Health (Community Health Association of Spokane): Federally qualified health center (FQHC) operating primary care, behavioral health, and pharmacy services across the Spokane region. Directly comparable integrated primary care + behavioral health nonprofit in the same service area.
• Catholic Charities Eastern Washington: Spokane-based nonprofit delivering social services, behavioral health, housing, and family support. Comparable mission-driven service mix for vulnerable populations in the same regional market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@ExcelsiorWellnessSpokane
• Facebookfacebook.com/ExcelsiorWellnessSpokane
• LinkedInlinkedin.com/company/excelsiorwellness
• Instagraminstagram.com/excelsior_wellness

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries4 records

Funding overview

Funding rounds1 record

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Excelsior Wellness