What Opero. Pro does

Opero Pro, operating through the legal entity Opero Labs ApS, is a Danish AI software company that builds a vertical platform for industrial and manufacturing service organizations. The company is headquartered in Copenhagen (Frederiksholms Kanal 30) with support operations covering Northern Europe, was founded in 2025, and operates as a private company with 1-10 employees. Opero's product is a retrieval-augmented generation (RAG) platform that grounds a large language model in each customer's proprietary service documentation, parts catalogues, schematics, and tribal knowledge at inference time rather than training time, ensuring customer data never enters model training pools.

The platform is delivered through seven independently deployable modules: Knowledge Agent (grounded chat/voice Q&A with document-level citations and role-based ACLs), Voice / Call Agent (inbound and outbound telephony with 40+ language code-switching), AI Workflows (custom automations across ERP, CRM, and FSM systems), Integrations (100+ pre-built connectors to systems including SAP, Dynamics 365, Salesforce, ServiceNow, e-conomic, Twilio, and Microsoft Teams), RFP/RFQ Automation (bid drafting from past wins), Whitelabel Support Portal (branded customer self-service), and Parts & Procurement (symptom-to-spare-part ordering). The system supports 40+ languages with multilingual code-switching, multimodal input (text, audio, image, video), and is EU-hosted across Germany, Denmark, and Ireland under GDPR with SOC 2 Type II in progress.

Opero sells through a hybrid GTM combining direct enterprise sales, inside sales, a self-serve AI voicebot demo, and the Microsoft commercial marketplace. Pricing is a quote-based annual subscription tailored to modules and team size, with an illustrative ROI model of approximately €36,000/year for a 25-engineer service organization. The customer base consists of roughly a dozen named enterprise logos including Mitsubishi Logisnext, Zeppelin/Caterpillar DK, Hydraulico, Nize Equipment, Wicotec Kirkebjerg, BST Fire Protection, Condair, Nordic Electric, Naturfrisk, Unox, HG Machines, and OP System, concentrated in four verticals: Construction & Material Handling, Industrial Production Machinery, Building Technical Services (MEP), and Food & Beverage Manufacturing. The company closed a $177,081 pre-seed round from Antler in July 2025 and has not disclosed subsequent funding.

Name

Opero. Pro

Legal name

Opero Labs ApS

Website

https://opero.pro

Company type

Private

Founded year

2025

Operating status

Operating

Headcount range

1–10 employees

Short description

Opero Pro (Opero Labs ApS) is a Danish AI company that provides a vertical RAG-based platform for industrial and manufacturing service organizations, delivering grounded knowledge, voice, workflow, and parts-procurement automation to enterprise service teams across the EU.

Ownership category

akta.pro rank

Product category

Industrial Field Service AI Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Intelligent Document Processing (IDP) & OCR Automation (HDAEAHAC)

akta.pro secondary industries

Document Capture, Scanning, OCR/ICR & Intelligent Document Processing (IDP) (HDAEAGAD), Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)

Keywords

• Industrial AI software
• Field service AI
• Technical knowledge management
• Retrieval augmented generation
• Manufacturing service automation

Headquarters

HQ city

Støvring

HQ country

Denmark

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription: Opero operates as a SaaS platform with subscription-based pricing. The legal terms reference subscription fees, payment authorization, and automatic renewal provisions. Pricing is customized per customer based on modules deployed and team size. The company offers a quote-based sales process rather than public pricing.

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels6 records

Core offering

Opero provides an EU-hosted vertical AI platform for industrial and manufacturing service operations that converts fragmented technical documentation, parts catalogues, schematics, and tribal knowledge into instant voice and chat answers for field technicians, service managers, and customer support teams. The platform is delivered as a SaaS subscription consisting of seven independently deployable modules — Knowledge Agent, Voice / Call Agent, AI Workflows, Integrations, RFP / RFQ Automation, Whitelabel Support Portal, and Parts & Procurement — built on retrieval-augmented generation and integrated with 100+ ERP, CRM, and field service management systems.

Product overview

Opero is an AI platform for industrial and manufacturing service operations, consisting of seven independently deployable modules: Knowledge Agent (grounded LLM for technical Q&A with document citations), Voice/Call Agent (AI voicebot for hands-free field assistance), AI Workflows (custom automations for service operations), Integrations (100+ connectors to ERP/CRM/FSM systems), RFP/RFQ Automation (bid drafting from corpus), Whitelabel Support Portal (branded customer self-service), and Parts & Procurement (parts lookup and ordering). Customers typically start with the Knowledge Agent and add Workflows, RFP, or Parts within the first year. The platform is EU-hosted (Germany, Denmark, Ireland) with full GDPR alignment.

Differentiator

Problem solved

Functional benefit

Products and services

• Knowledge Agent A grounded LLM that works with customer service documentation, parts catalogues, ticket history, and tribal knowledge. Available via chat and voice with document-level citations, 40+ language support, role-based ACLs before retrieval, and an on-prem option for regulated customers. Targeted at industrial and manufacturing service organizations.
• Voice / Call Agent Inbound and outbound telephony AI grounded in the customer service corpus. Answers technical questions in 40+ languages with multilingual code-switching, opens work orders, schedules callbacks, and escalates with full transcript. Voice latency under 3 seconds; telephony via Twilio, Vonage, or customer gateway; full audit trail.
• AI Workflows Custom automations built alongside operations teams for email triage, warranty validation, PM scheduling, and ERP/CRM/FSM integrations. Human-in-the-loop where needed with a full audit trail by default. Targeted at service operations teams.
• Integrations A library of 100+ pre-built REST and GraphQL connectors covering ERP (SAP S/4HANA, Dynamics 365, IFS, Infor, Oracle), CRM (Salesforce, HubSpot, Pipedrive, Zoho, Attio), service and field platforms (ServiceNow, ServiceMax, Salesforce Field Service, Zendesk), docs and data (SharePoint, Confluence, Notion, Google Drive, Amazon S3), communications (Microsoft Teams, Slack, Twilio, Outlook), accounting (e-conomic), and e-commerce (WooCommerce).
• RFP / RFQ Automation Ingests RFP/RFQ documents, maps content to past responses and the technical library, and drafts structured replies with a compliance matrix. Produces Excel and Word-native outputs, tone-matched to past winning bids, with pricing guard-rails per product line. Used by procurement and sales-engineering teams.
• Whitelabel Support Portal Customer-facing support hub branded as the customer company, including the Knowledge Agent and parts ordering on a custom-branded subdomain. Tiered access per customer, ticket deflection analytics, and mobile-first design. Targeted at service organizations offering branded customer self-service.
• Parts & Procurement End-to-end parts workflow from symptom diagnosis to spare-part ordering. SKU resolution from photos, warranty- and contract-aware ordering, PO generation, and supplier-catalog integration enabling symptom-to-spare-part ordering in one conversation. Used by service technicians and parts coordinators.

Quantifiable outcome

• 70% cases resolved before escalation (pilot average at service desks)
• +8 more outcomes

Named customers12 records

Segments11 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration25 records

AI capability11 records

Feature13 records

Partnerships

Three partnerships are on record, tiered core and flagship.

• MicrosoftcoreTechnology or Integration · 2 June 2026Verified publisher on Microsoft commercial marketplace. Opero listed as 'opero-field-knowledge' SaaS application enabling Microsoft-standardized enterprise customers to purchase through familiar procurement processes. Includes Microsoft 365/Teams native integration and sign-in with Microsoft account option.
• Nordic ElectricflagshipGTM or Marketing Partner · 25 May 2026Commercial partnership to embed AI at the heart of Nordic Electric's commercial process. Sales teams gain instant access to technical documentation, component search, and quotation drafting from company specs and past RFQs. Joint demonstration at EL & TEKNIK conference. Partnership based on shared belief that AI should be embedded across the entire business.
• e-conomic (Visma)coreTechnology or IntegrationAccounting integration for automatic invoice drafting. When a job closes, draft invoices are created in e-conomic with customer details, time entries, travel, parts, and PDF service reports attached. One consolidated draft per project with automatic deduplication.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Augury: Augury provides AI-driven asset health and process optimization for industrial manufacturers and service organizations. It is comparable to Opero as both apply vertical AI to industrial service operations, with shared buyers (equipment OEMs, service organizations) and similar outcomes around uptime and technician productivity.

Emerging players

• Sight Machine: Sight Machine applies AI and analytics to factory and production data, serving discrete manufacturers and F&B plants. It overlaps with Opero's Food & Beverage and Industrial Production Machinery segments but is more plant-process/quality focused, while Opero is service-and-documentation focused.
• Cresta: Cresta provides AI voice and chat assistants for customer-service and contact-center operations. It overlaps with Opero's Voice/Call Agent module, though Cresta targets general contact center use cases while Opero grounds the voicebot in industrial service documentation.
• Moveworks: Moveworks is an enterprise AI assistant grounded in a company's systems and knowledge, used for employee support and knowledge retrieval. It is comparable because it represents the horizontal AI-assistant layer (Knowledge Agent, voice-style deflection) competing for the same enterprise AI budget as Opero.
• SparkCognition: SparkCognition builds industrial AI solutions for asset reliability, predictive maintenance, and operational optimization across energy, manufacturing, and defense. It is comparable as a vertical industrial-AI specialist with similar buyer personas and uptime-driven value propositions.

Broad incumbents

• C3.ai: C3.ai sells vertical AI applications for industrial, manufacturing, and service use cases including predictive maintenance and service optimization. It competes for the same industrial-AI budget and AI-leadership mandate inside large manufacturers and OEMs that Opero targets.
• ServiceNow Field Service Management: ServiceNow's FSM suite offers dispatch, work-order management, and now AI-assisted technician support across industries. It is comparable because it targets the same field-service and customer-service workflows Opero serves, though from a broad platform incumbent position rather than an industrial-vertical niche.
• IFS: IFS provides ERP, FSM, and service-management software for industrial and asset-intensive businesses and is one of Opero's pre-built integration targets. It is comparable as an incumbent suite touching the same service-manager, dispatcher, and technician workflows, though Opero is a horizontal AI layer rather than a full ERP/FSM suite.
• Salesforce Field Service: Salesforce Field Service combines CRM, FSM, and increasingly AI/Einstein capabilities for technician service operations. It overlaps with Opero's CRM integrations and target personas (service managers, field engineers) while being a much broader enterprise platform rather than an industrial-AI specialist.
• IBM Maximo Application Suite: IBM Maximo is an enterprise asset management and field-service platform increasingly augmented with watsonx AI for technician assistance and predictive maintenance. Comparable in targeting industrial service operations and uptime-driven use cases similar to Opero's ICP.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/operopro

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Opero. Pro