Volunteers of America
Volunteers of America is a 501(c)(3) nonprofit founded in 1896 that delivers behavioral health, affordable housing, veteran, senior, and family services to over 2 million people annually across 47 states, DC, and Puerto Rico through 29 affiliates, funded by government contracts, donations, and corporate partnerships.
- Company typePrivate
- Founded1896
- HeadquartersAlexandria, United States
- Headcount5,001–10,000
- GTM typeB2C
- OfferingServices
What Volunteers of America does
Volunteers of America is a faith-based, 501(c)(3) nonprofit human services organization founded in 1896 and headquartered in Alexandria, Virginia. It operates as a federated platform of 29 regional affiliates delivering services across 47 states, the District of Columbia, and Puerto Rico, touching the lives of 2 to 2.5 million people annually. Its service portfolio spans behavioral and mental health treatment (including medication-assisted treatment and family-focused recovery), affordable housing (20,000+ units across 500+ properties in 42 states), homelessness services, older adult care and skilled nursing (30+ senior living communities), veterans services (SSVF and HVRP programs, with 4,000 nightly beds for homeless veterans), children, youth and family programs, disability services, and community justice and re-entry programs. The organization also operates community thrift stores and food distribution programs as part of its community outreach layer.
The business model is multi-stream nonprofit revenue, with no direct consumer pricing. Funding comes from federal government grants and contracts (notably VA SSVF and DOL HVRP), tax-deductible charitable contributions from individuals, corporations, and foundations, corporate partnerships (Humana Foundation, HCA Healthcare Foundation, The Home Depot Foundation, Capital One, USAA, CenterWell, Sodexo), affordable housing rental income, thrift store retail revenue, and program service fees. Distribution is direct-service-led through 29 affiliates, supplemented by a service-navigator website tool that lets individuals search by location and service type. The technology stack is not publicly differentiated; it relies on standard enterprise tools such as Relias for workforce education, web-based service navigation, and Cloudflare-based site infrastructure. Branded initiatives include Operation Backpack, Family-Focused Recovery, Aging with Options, Innovative Dwellings, Futures Fund, and Determined Health.
Go-to-market is fundamentally sales-led and government-contracting-led at the national level, with community-led and partnership-led motions layered on. National leadership includes a President and CEO, a CFO, COO, CTO/CIO, Chief Strategy and Innovation Officer, Chief Ministry Officer, and heads of External Affairs and Affiliate Relations. The board of directors includes former executives from AON, Humana, Molina Healthcare, USO, Franciscan Missionaries of our Lady Health System, and the American Bar Association, lending governance and corporate development depth. The organization is currently expanding senior emotional health programming through a $12M Humana Foundation grant, deepening its VFW and Humana/CenterWell/USAA veteran homelessness coalition, and adding executive capacity in External Affairs effective June 2026.
Volunteers of America firmographics
Firmographics- Name
- Volunteers of America
- Legal name
- Volunteers of America
- Website
- https://voa.org
- Company type
- Private
- Founded year
- 1896
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Volunteers of America is a 501(c)(3) nonprofit founded in 1896 that delivers behavioral health, affordable housing, veteran, senior, and family services to over 2 million people annually across 47 states, DC, and Puerto Rico through 29 affiliates, funded by government contracts, donations, and corporate partnerships.
- Ownership category
- akta.pro rank
Volunteers of America industry classification
Industry- Product category
- Nonprofit Human Services
- NAICS
- Civic and Social Organizations (813410), Emergency and Other Relief Services (624230), Temporary Shelters (624221), Community Food Services (624210)
- SIC
- Services-Social Services (8300), Services-Skilled Nursing Care Facilities (8051), Services-Nursing & Personal Care Facilities (8050)
- akta.pro primary industry
- Mental Health & Crisis Support Services (BPAGACAD)
- akta.pro secondary industries
- Youth Leadership, Civic Education & Service-Learning Nonprofits (BPAGADAI), Youth Mental Health, Counseling & Wellbeing (Education-Linked) Nonprofits (BPAGADAK)
Keywords
Where Volunteers of America is headquartered
LocationHeadquarters
- HQ city
- Alexandria
- HQ country
- United States
- HQ region
- North America
Offices11 records
Markets served
Volunteers of America business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Operations, Marketing or Sales, Technology or R&D
Revenue model
- Donations and Contributions: Tax-deductible charitable contributions from individuals, corporations, and foundations supporting the nonprofit mission
- Government Grants and Contracts: Federal funding from Department of Veterans Affairs (SSVF program), Department of Labor (HVRP), and other government agencies
- Corporate Partnerships: National partnerships with corporations including Capital One, The Home Depot Foundation, Humana Foundation for CSR initiatives and program support
- Thrift Store Revenue: Community thrift stores generating revenue that funds human service programs
- Affordable Housing Rentals: Rental income from over 20,000 affordable housing units across 500+ properties in 42 states plus Puerto Rico
- Program Service Fees: Fees for certain programs and services
Go-to-market motion3 records
Distribution channels8 records
Marketing channels8 records
Volunteers of America product offering
Product offeringCore offering
Volunteers of America is a faith-based 501(c)(3) nonprofit that delivers human services across the United States, including affordable housing, senior living and skilled nursing care, behavioral health and substance use treatment, veteran housing and employment programs, children and family services, disability supports, and re-entry services for individuals returning from incarceration. Service delivery occurs through 29 local affiliates operating hundreds of programs in over 400 communities across 46 states plus D.C. and Puerto Rico, reaching more than 2 million people annually. The organization is funded primarily through donations, federal grants and contracts, and program service fees rather than direct consumer payments.
Product overview
Volunteers of America is a nationwide nonprofit social services organization offering a comprehensive portfolio of human services organized across multiple program areas. The organization operates as a platform of interconnected service lines rather than a single product, with core service categories including Behavioral and Mental Health Services, Affordable Housing Network, Homelessness Services, Older Adult Care, Veterans Services, Children and Family Programs, Disability Services, and Community Justice Programs. The portfolio includes branded initiatives like Operation Backpack®, Family-Focused Recovery, Futures Fund, Innovative Dwellings, Determined Health, and Aging with Options™. VOANS (Volunteers of America National Services) serves as the housing and healthcare subsidiary operating senior living communities. The organization touches over 2 million people annually through hundreds of programs in 400+ communities across 46 states plus D.C. and Puerto Rico.
Differentiator
Problem solved
Functional benefit
Brands
- Operation Backpack®: VOA's initiative to fill in the gap for children experiencing homelessness, poverty, and otherwise underprivileged circumstances by providing backpacks, school supplies, and funding for academic enrichment.
- Futures Fund
- Family-Focused Recovery
- Innovative Dwellings
- Determined Health
Products and services
- Behavioral and Mental Health Services Comprehensive behavioral and mental health services for individuals, adolescents, and families, including substance use disorder treatment, medication-assisted treatment (MAT), intensive outpatient services, residential treatment, and the pioneering Family-Focused Recovery program.
- Children, Youth and Family Programs Programs for children, youth, and families including child care, Head Start, early literacy programs, before/after-school programs, mentoring, foster care, adoption services, family reunification, and transitional housing for youth aging out of foster care.
- Affordable Housing Network Affordable rental housing network comprising 500+ properties and 20,000+ units across 42 states plus Puerto Rico, including senior housing, veteran housing, family housing, and housing for persons with disabilities. Nearly 25,000 people are housed each year.
- Homelessness Services Services to end homelessness including emergency shelter, transitional housing for veterans, rapid rehousing programs, and permanent supportive housing with intensive case management for chronically homeless individuals and families.
- Services for People with Disabilities Supportive living services, in-home support, day programs, and supportive employment for individuals with intellectual and developmental disabilities, including services for autism, Prader-Willi syndrome, and specialized residential options.
- Older Adult Care and Living Comprehensive senior living and care services including skilled nursing, assisted living, memory care, PACE (Program of All-Inclusive Care for the Elderly), home health services, short-term rehabilitation, and independent living across 30+ senior living communities.
- Supportive Services for Veterans and Their Families (SSVF) Comprehensive veteran services funded by the U.S. Department of Veterans Affairs, including housing assistance, rapid rehousing, case management, mental health support, employment training, and transitional housing, serving 27,000 veterans annually including over 10,000 homeless veterans.
- Community Justice and Re-Entry Program Services for individuals returning from incarceration including halfway houses, work-release programs, day reporting, diversion and pre-trial services, residential treatment, family supports, literacy training, and mentoring through programs such as Amicus.
- Assistance with Basic Needs Emergency assistance including food pantries, food assistance, clothing, and essential supplies for individuals and families in crisis, including Project Esperanza for disaster relief.
- Homeless Veterans Reintegration Program (HVRP) Federal program funded by the U.S. Department of Labor providing employment and training services to place homeless veterans in jobs, with job counseling, resume preparation, job placement, and follow-up support.
- Operation Backpack Registered trademark initiative that fills the gap for children experiencing homelessness, poverty, and otherwise underprivileged circumstances by providing backpacks, school supplies, and funding for academic enrichment.
- Determined Health Community health initiative featuring Community Health Workers (CHWs) who serve as liaisons between healthcare professionals, social services, and communities to help those in need access services.
- VOANS (Volunteers of America National Services) The Housing and Healthcare affiliate of Volunteers of America, operating 30+ senior living and care communities and managing affordable housing properties across the United States.
Quantifiable outcome
- 2 million+ people served annually across 400+ communities
- +5 more outcomes
Companies that use Volunteers of America
Customer profileNamed customers9 records
Segments8 records
Ideal customer profiles6 records
Volunteers of America technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Volunteers of America partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core and minor.
- Humana Inc.coreHumana and VFW partnership with CenterWell, USAA and Volunteers of America hosting national Day of Service on May 19 to support veterans experiencing homelessness, preparing 4,000 essential care kits.
- Veterans of Foreign Wars (VFW)coreVFW Day of Service program supported over 2,300 service events in 2025. New collaboration with Volunteers of America in 2026 for veteran homelessness initiatives.
- CenterWellcorePartner in VFW Day of Service initiative for homeless veterans and housing insecurity in communities with large veteran populations.
- USAAcorePartner in VFW Day of Service initiative for homeless veterans, supporting veterans experiencing homelessness and housing insecurity.
- AmeriCorpscoreAmeriCorps works with local and national partners to tackle the country's most pressing challenges, focusing on disaster services, economic opportunity, education, environmental stewardship, healthy futures, and veterans & military families.
- Capital OnecoreCapital One supports financial inclusion and community partnerships, working with VOA to help those in need access financial services and support.
- Farm2VeteranminorProvides fresh, nutritious food to veterans through the Fulcrum Farm Foundation, partnering with farms nationwide to ensure veterans in need have access to high-quality food.
- Good360minorRedirects donated goods where they can do the most good, strengthening communities and unlocking lasting opportunities for people to thrive.
- iHeartIMPACTminorA division at iHeartMedia that aligns brands with nonprofit organizations to help underserved communities across the country.
- The Molina FoundationminorDedicated to reducing disparities in access to education and health, focusing on children in low-income households with books at home contributing to learning environments.
- Niagara ConservationminorLeading manufacturer of innovative water and energy conservation products supporting VOA housing properties.
- Low Income Investment Fund (LIIF)minorLIIF released FY25 early care and education impact report; managing California Department of Social Services' $350.5 million Infrastructure Grant Program with VOA partnerships.
- SodexominorPartnership with Quality of Life Services leader Sodexo to create professional development training series for veterans.
Scale indicators19 records
Recent moves7 records
Expansion highlights6 records
Volunteers of America competitors and assessment
Company assessmentDirect peers
- The Salvation Army USA: The Salvation Army is the closest peer: a faith-based, nationwide 501(c)(3) delivering housing, rehabilitation, senior care, disaster relief, and emergency assistance at comparable scale, competing with VOA for the same donor and federal grant pools.
- Catholic Charities USA: Catholic Charities operates a similarly federated network of human-service agencies across the U.S. with overlapping programs in housing, behavioral health, refugee services, and senior care, often competing head-to-head with VOA affiliates for government contracts.
- Goodwill Industries International: Goodwill is a federated nonprofit network of similar scale that runs workforce development, re-entry, and disability employment programs directly comparable to VOA's HVRP, Amicus re-entry, and supported-employment services, and also derives revenue from a retail (thrift store) channel.
- Habitat for Humanity International: Habitat is a comparable large nonprofit housing developer with an affiliate structure, building affordable and veteran-focused housing nationwide; it overlaps directly with VOA's affordable-housing and veteran-housing missions and competes for similar donor and corporate partner funding.
- Feeding America: Feeding America operates the largest U.S. domestic hunger-relief network, paralleling VOA's food-pantry, mobile-meal, and basic-needs programs for low-income populations and competing for the same retail/CPG donation streams.
- National Council on Aging: NCOA is a peer advocacy and direct-service organization focused on senior health and economic security, overlapping with VOA's aging-services portfolio and partnering with Humana and other VOA funders on senior mental-health initiatives.
- Mercy Housing: Mercy Housing is a faith-affiliated nonprofit affordable-housing developer and service provider that competes with VOA for LIHTC awards, project-based rental assistance, and supportive-housing grants.
Broad incumbents
- United Way Worldwide: United Way is a large federated funder and convener that channels corporate donations to a national network of human-service nonprofits, including many of VOA's affiliates; it sits one layer above as a competitor for workplace-giving campaigns.
Regional players
- Community of Hope: Community of Hope is a regional nonprofit in D.C. combining affordable housing, primary care, and family services; comparable to VOA's integrated care model but operating in a single market, illustrating a more focused peer model.
Others
- USO (United Service Organizations): USO is a nonprofit serving military families and adjacent to VOA's veteran services (a VOA board member leads USO's field development); they co-serve the same beneficiary base though USO focuses on casework/recreation rather than housing or recovery.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Volunteers of America social profiles
Digital presenceVolunteers of America financial estimates
Financial estimateRevenue estimate
Valuation estimate
Volunteers of America leadership team
Management profileNumber of profiles
Profiles15 records
Volunteers of America subsidiaries and ownership
Company hierarchySubsidiaries31 records
Volunteers of America funding detail
Funding detailFunding overview
Funding rounds3 records
Investors3 records
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Volunteers of America M&A and investment
M&A and investmentM&A
Investments
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Frequently asked questions about Volunteers of America
What does Volunteers of America do?
Volunteers of America is a faith-based 501(c)(3) nonprofit that delivers human services across the United States, including affordable housing, senior living and skilled nursing care, behavioral health and substance use treatment, veteran housing and employment programs, children and family services, disability supports, and re-entry services for individuals returning from incarceration. Service delivery occurs through 29 local affiliates operating hundreds of programs in over 400 communities across 46 states plus D.C. and Puerto Rico, reaching more than 2 million people annually. The organization is funded primarily through donations, federal grants and contracts, and program service fees rather than direct consumer payments.
Is Volunteers of America a public or private company?
Volunteers of America is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Volunteers of America founded?
Volunteers of America was founded in 1896. It employs 5,001 to 10,000 people.
Where is Volunteers of America based?
Volunteers of America is headquartered in Alexandria, United States, in the North America region.
How does Volunteers of America make money?
Six revenue lines are on record. Donations and Contributions are the primary driver. The others are government Grants and Contracts, corporate Partnerships, thrift Store Revenue, affordable Housing Rentals and program Service Fees.
Who are Volunteers of America's main competitors?
Direct peers on record are The Salvation Army USA, Catholic Charities USA, Goodwill Industries International, Habitat for Humanity International, Feeding America, National Council on Aging and Mercy Housing. United Way Worldwide is listed as a broad incumbent. Community of Hope is listed as a regional player. USO (United Service Organizations) is listed as an others.
Does Volunteers of America have an API?
No public API is recorded for Volunteers of America.
What industry is Volunteers of America in?
Volunteers of America's product category is Nonprofit Human Services. Its primary akta.pro industry code is BPAGACAD, Mental Health & Crisis Support Services, with a secondary code of BPAGADAI, Youth Leadership, Civic Education & Service-Learning Nonprofits. Its NAICS code is 813410 and its SIC code is 8300.