Open Door Health Services

What Open Door Health Services does

Open Door Health Services is a nonprofit Federally Qualified Health Center (FQHC) founded in 1974 and headquartered in Muncie, Indiana, serving more than 30,000 individuals annually across East Central Indiana. The organization operates an integrated, multi-site delivery model with seven or more clinical locations across Muncie and Madison County (including Anderson and Elwood), offering adult and family primary care, pediatrics, women's health, prenatal care, family planning, dental, behavioral health, urgent care, on-site pharmacy, chiropractic, pain management, and laboratory services. Beyond direct clinical care, Open Door delivers social support programs including the federal WIC (Women, Infants, and Children) nutrition program in Delaware and Madison Counties, Indiana Navigator health insurance enrollment assistance, sliding fee discounts, medication assistance, and community health worker navigation. The Board of Directors is composed of more than 50% clients, and the organization holds HHS funding with Federal Public Health Service deemed status, providing malpractice coverage under the Federal Tort Claims Act.

The technology stack is built on procured SaaS rather than proprietary platforms: Athenahealth serves as the electronic health record and patient portal, Azara Healthcare functions as a healthcare analytics sponsor/partner, Boyce Systems supports technology for community events, and eKeeper provides managed IT services (a relationship that dates to 2002). The organization is recognized as a Patient-Centered Medical Home by the National Committee for Quality Assurance, holds a 2025 ACHC pharmacy accreditation, and has accumulated four HRSA Community Health Quality Recognition Badges for 2025 — Health Center Quality Leader, High-Value Care, Advancing Health Information Technology for Quality, and National Quality Leader for Diabetes Health — along with awards from the USDA (WIC Excellence in Breastfeeding), the Indiana Primary Health Care Association, the Indianapolis Business Journal (Healthcare Hero), and the Indiana Chamber of Commerce (AchieveWell).

The business model is hybrid and structurally tied to FQHC economics. Direct patient care generates service revenue across Hoosier Healthwise/HIP (Medicaid), Medicare, commercial insurance, and self-pay patients on an income-based sliding fee scale (with no patient turned away for inability to pay); the $25 sports physical and no-cost childhood vaccinations for Medicaid/HIP/uninsured patients indicate volume-driven, low-ARPU pricing. Federal Section 330 grants from HRSA, Indiana State Department of Health funding (WIC administration), Indiana Family Health Council support for family planning, United Way, and local foundation grants (Ball Brothers Foundation, George & Frances Ball Foundation, Community Foundation of Muncie & Delaware County) supply the structural funding backbone. Distribution is exclusively direct through physical clinics and community outreach events (community events, health fairs, block parties) covering East Central Indiana, with the Athenahealth patient portal and a phone appointment line (765-286-7000) functioning as the primary self-service channels.

Name

Open Door Health Services

Legal name

Open Door Health Services

Website

https://opendoorhs.org

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

101–250 employees

Short description

Open Door Health Services is a nonprofit Federally Qualified Health Center founded in 1974 in Muncie, Indiana, operating seven-plus clinical locations across East Central Indiana. It serves 30,000+ individuals annually with primary, specialty, and social-support services regardless of insurance or income.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Ambulatory Health Care Services (621), Family Planning Centers (621410)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)

Keywords

• Community health center
• Federally qualified health
• Primary care services
• Behavioral health services
• Women's health services

Headquarters

HQ city

Muncie

HQ country

United States

HQ region

North America

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Patient Services Revenue: Revenue from providing healthcare services to patients with various insurance coverage including Medicaid, Medicare, commercial insurance, and self-pay patients on sliding fee scale
2. Federal and State Grants: Funding from Health Resources and Services Administration (HRSA) and Indiana State Department of Health as a Federally Qualified Health Center
3. WIC Program: Women, Infants and Children nutrition assistance program providing EBT cards for nutritious foods
4. Pharmacy Services: On-site pharmacy services generating revenue from prescription fills

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Open Door Health Services is a nonprofit Federally Qualified Health Center providing comprehensive primary, preventive, urgent, and specialty healthcare services — including adult and family care, pediatrics, women's health, prenatal care, family planning, dental, behavioral health, chiropractic, pain management, on-site pharmacy, and lab services — across 7+ clinic locations in East Central Indiana, alongside social support programs such as WIC nutrition assistance, health insurance enrollment, and community resource navigation. Care is delivered regardless of insurance or income, with discounts based on a Sliding Fee Scale.

Product overview

Open Door Health Services is a nonprofit Federally Qualified Health Center (FQHC) providing a comprehensive suite of healthcare services through a multi-location model in East Central Indiana. The organization operates primary care services including Adult & Family Care, Pediatrics, Women's Health, and Prenatal Care, alongside specialty services such as Urgent Care, Dental, Behavioral Health, Chiropractic, Pain Management, and Pharmacy. The organization also provides critical social support programs including WIC (Women, Infants, and Children), health insurance enrollment assistance through Indiana Navigators, sliding fee discounts, and community health worker services. Services are delivered at multiple locations in Muncie and Anderson, Indiana, with the organization recognized as a Patient-Centered Medical Home by NCQA and a Health Center Quality Leader by HRSA.

Differentiator

Problem solved

Functional benefit

Brands

• Open Door White River: Health center location on Muncie's west side offering behavioral health and WIC services
• Open Door Downtown Muncie
• Open Door Urgent Care
• Open Door YMCA
• Open Door Family Planning
• Open Door Dental
• Open Door Chiropractic
• Delaware County WIC
• Madison County WIC

Products and services

• Adult & Family Care Primary care services for all ages including annual check-ups, screenings, immunizations, treatment for illnesses and injuries, chronic disease management, contraception, pregnancy care, and lab work.
• Pediatrics Pediatric care for children from infancy through adolescence including well-child visits, vaccinations, and developmental screenings.
• Women's Health Women's health services including gynecological exams, reproductive health, and preventive care for women.
• Prenatal Care Prenatal care for pregnant women including monitoring, education, and support throughout pregnancy.
• Family Planning Family planning services including contraception, reproductive health education, and related medical services.
• Chiropractic Chiropractic services for spinal alignment, pain relief, and improved mobility.
• Pain Management Pain management services for chronic and acute pain conditions.
• Urgent Care Walk-in urgent care for non-emergency medical issues requiring immediate attention; open Monday-Friday 8am-8pm and weekends 9am-5pm.
• Dental Dental services including preventive care, cleanings, extractions, and basic restorative procedures.
• Behavioral Health Mental and behavioral health services including therapy, counseling, and psychiatric services for individuals and families.
• Pharmacy On-site pharmacy providing prescription medications to patients, accredited through ACHC.
• Lab Services Laboratory testing for diagnostics including blood work, urinalysis, and other clinical tests.
• COVID & Flu Services COVID-19 and influenza testing, vaccination, and related health services.
• WIC (Women, Infants, and Children) Program Nutrition assistance program providing EBT cards for nutritious foods, nutrition counseling, and breastfeeding support for pregnant women, new mothers, and children under age five.
• Social Support Services Community health workers help patients and families find resources for life challenges beyond healthcare including housing, utilities, and social services.
• Health Insurance Enrollment Assistance Indiana Navigators help community members enroll in health insurance programs including Hoosier Healthwise, Healthy Indiana Plan, Presumptive Eligibility, Health Insurance Marketplace, and Medicare.

Quantifiable outcome

• Serves 30,000+ individuals annually across multiple locations
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature1 record

Partnerships

18 partnerships are on record, tiered core and minor.

• Health Resources and Services Administration (HRSA)coreOthersPrimary federal funder for Federally Qualified Health Center providing grant funding, quality oversight, and FQHC designation status enabling participation in federal programs.
• Indiana State Department of HealthcoreOthersState government health department providing program funding, WIC program administration, and public health guidance.
• Indiana Family Health CouncilcoreStrategic or Co-development PartnerState family health council providing funding and support for reproductive health and family planning services.
• Heart of Indiana United WaycoreStrategic or Co-development PartnerUnited Way affiliate providing funding and partnership for community health and social support programs.
• Covering Kids & Families of IndianacoreStrategic or Co-development PartnerStatewide organization helping uninsured Hoosiers access healthcare coverage, partnering on insurance enrollment outreach.
• CareSourceminorGTM or Marketing PartnerHealth insurance provider sponsor for community events helping with insurance enrollment.
• Indiana Public RadiominorGTM or Marketing PartnerLocal radio station sponsor for community health events.
• Indiana University Health Ball Memorial HospitalcoreStrategic or Co-development PartnerRegional hospital partner for cervical and breast cancer screening events and collaborative healthcare services.
• Recovery Café MuncieminorStrategic or Co-development PartnerCommunity partner providing recovery support services, part of 50th anniversary celebration partnership series.
• Ross Community CenterminorStrategic or Co-development PartnerCommunity partner prioritizing relationship building and trust across neighborhoods for healthcare access.
• Muncie Community SchoolscoreStrategic or Co-development PartnerLongstanding educational partner providing health services in schools and community events, recognized as Partner of the Year.
• Boys & Girls Clubs of MuncieminorStrategic or Co-development PartnerYouth services partner for after-school and summer programs serving 600+ young people.
• Second Harvest Food BankminorStrategic or Co-development PartnerFood bank partner working together to reduce resource barriers and care for East Central Indiana residents.
• Muncie Public LibrariesminorStrategic or Co-development PartnerLibrary partnership where community health workers engage with residents and provide social support connections.
• 8twelve CoalitionminorStrategic or Co-development PartnerNeighborhood revitalization coalition that came under Open Door's umbrella in 2022, focused on improving quality of life in Muncie's south side.
• Healthy Community AllianceminorStrategic or Co-development PartnerCommunity health alliance partner with IU Health Ball Memorial Hospital as backbone organization.
• Whitely Community CouncilminorStrategic or Co-development PartnerNeighborhood council partnership providing health services, education, and social supports directly in Muncie's Whitely neighborhood.
• Madison County Community Services CouncilminorStrategic or Co-development PartnerSocial services provider network in Anderson and Madison County facilitating information exchange and addressing community issues.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• HealthNet (Indianapolis): Indianapolis-based FQHC serving uninsured and underinsured populations with primary care, pediatrics, women's health, and behavioral health services. Directly comparable mission, payer mix, and service line breadth to Open Door within the same state.
• Meridian Health Services: Headquartered in Muncie, Indiana — the same city as Open Door — Meridian Health Services is a nonprofit FQHC-style provider offering primary care, behavioral health, dental, and integrated services across East Central Indiana. Directly overlapping service lines, patient population, and regulatory model make it the most comparable peer.
• Indiana Health Centers: Multi-site Indiana FQHC providing primary care, dental, and behavioral health across underserved communities statewide. Comparable nonprofit CHC model, sliding fee scale, HRSA funding structure, and patient demographics.
• Family Health Centers of Southwest Indiana: Indiana FQHC serving multiple counties with primary care, dental, behavioral health, and pharmacy services. Closely comparable CHC model, sliding fee program, and HRSA-funded operations within the same regulatory and state policy environment.
• Cherokee Health Systems: Tennessee-based FQHC recognized for fully integrated medical, behavioral, and dental care with a strong quality track record. Comparable to Open Door in integrated service delivery, sliding fee scale, and HRSA quality leader positioning.
• Neighborhood Health (Nashville): Tennessee FQHC providing primary care, pediatrics, women's health, behavioral health, and pharmacy to underserved populations with sliding fee scale. Directly comparable to Open Door in payer mix, service line breadth, and CHC mission.
• Valley Professionals Community Health Center: Indiana FQHC serving rural west-central Indiana with primary care, behavioral health, and sliding fee services. Directly comparable in mission, regulatory designation, and patient demographics to Open Door's community health model.
• Community Health Center, Inc. Connecticut-based national FQHC exemplar operating a large multi-site network with primary care, dental, behavioral health, and pharmacy. Comparable to Open Door in core FQHC service model, sliding fee program, and quality recognition (PCMH), though at greater scale.

Broad incumbents

• Oak Street Health (CVS Health): National value-based primary care provider focused on Medicare-eligible seniors, now part of CVS Health. Comparable target population overlap (chronic disease, dual-eligibles) and integrated medical model, but operates as a venture-backed commercial entity rather than a nonprofit CHC.

Regional players

• Eskenazi Health: Indianapolis safety-net health system operating Eskenazi Health Centers (FQHC) plus a hospital. Operates in the same state regulatory environment and serves a similar underserved population; broader portfolio (hospital + ambulatory) makes it a regional incumbent rather than a direct CHC peer.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/opendoorhealth
• Xx.com/OpenDoor_Health

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Open Door Health Services