Villa of Hope

What Villa of Hope does

Villa of Hope is a 501(c)(3) nonprofit social services agency founded in 1942 and headquartered in Rochester, New York. Originally established as Joseph's Villa to serve youth in residential care, the organization rebranded to Villa of Hope in 2013 and now delivers a continuum of behavioral health, education, care coordination, and workforce development services to youth, adults, and families across the Greater Rochester area. It operates two integrated outpatient clinics (the Dewey Avenue campus and the Steven Center for Behavioral Health on the Greece campus), the Gregory E. Polisseni Living Hope Treatment Center (inpatient detox and stabilization), the Villa of Hope School (special education day school with a 100% senior graduation rate), the LIFE House residential program, a Community Apartment Program (transitional housing), and Care Coordination/Health Home services. The organization is Sanctuary Certified for trauma-informed care and holds national accreditation from the Council on Accreditation (COA, December 2022), and has been recognized by Newsweek/Statista on the America's Best Addiction Treatment Centers list in both 2021 and 2023.

Revenue is generated through four primary streams: tax-deductible individual and corporate donations, signature fundraising events (Tournament of Hope golf tournament and Portraits of Hope gala), healthcare service reimbursement through insurance and Medicaid (with on-staff insurance enrollers), and government grants from entities including the New York State Office of Addiction Services and Supports (OASAS) and the Rochester Women's Giving Circle. Pricing for clinical programs is not publicly disclosed and varies by client insurance coverage, with sliding scale arrangements available.

The organization is governed by a Board of Directors (chaired by Christopher Bell) under the leadership of President and CEO Carrie Carl (appointed October 2023, succeeding Christina Gullo). It employs 251-500 staff across its two physical campuses and serves more than 4,000 youth, individuals, and families annually, including up to 1,000 through its behavioral health programs. Strategic partnerships extend reach into Monroe County schools, healthcare providers, and corporate supporters (Upstate Pharmacy, Excellus Blue Cross Blue Shield, LaBella Associates, Summit Federal Credit Union, local Starbucks locations) and include collaborations with Monroe County, NYS OASAS, and HPDICE on substance use prevention. The organization is not a technology company, has no disclosed AI capabilities, and operates with no parent company, subsidiaries, or acquisition activity.

Name

Villa of Hope

Legal name

Villa of Hope

Website

https://villaofhope.org

Company type

Private

Founded year

1942

Operating status

Operating

Headcount range

251–500 employees

Short description

Villa of Hope is a Rochester, NY-based 501(c)(3) nonprofit, founded in 1942, that delivers an integrated continuum of behavioral health, education, care coordination, and workforce development services to youth, adults, and families across the Greater Rochester area, serving more than 4,000 clients annually.

Ownership category

akta.pro rank

Product category

Mental Health & Social Services

NAICS

Residential Mental Health and Substance Abuse Facilities (623220), Outpatient Mental Health and Substance Abuse Centers (621420), Child and Youth Services (62411)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Youth Mental Health, Counseling & Wellbeing (Education-Linked) Nonprofits (BPAGADAK)

akta.pro secondary industries

Youth Housing, Foster Care & Wraparound Support (Education-Linked) Nonprofits (BPAGADAO), Juvenile Justice Education Programs (Detention & Correctional Education) (EDAJAEAB), Interagency Coordination & Case Management (VR, DD, Medicaid Waivers) (EDAKANAM)

Keywords

• Mental health services
• Addiction treatment
• Behavioral health care
• Residential treatment
• Youth social services

Headquarters

HQ city

Rochester

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Donations and Charitable Contributions: Individual and corporate donations from supporters, including tax-deductible contributions to the 501(c)(3) nonprofit organization. The Annual Giving Campaign and direct donation options on the website support ongoing operations.
2. Fundraising Events: Revenue generated from signature events including the Tournament of Hope golf tournament, Portraits of Hope gala, and various community fundraising activities. Events feature sponsorships, ticket sales, auctions, and donations.
3. Healthcare Service Reimbursement: Payment for mental health, addiction treatment, and healthcare services through insurance reimbursement, including Medicaid and other health plans. The organization serves clients with insurance enrollers available to assist with coverage.
4. Government Grants: Funding from government sources including New York State OASAS, Rochester Women's Giving Circle, and other state/county programs supporting telehealth, workforce development, and substance use treatment services.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Villa of Hope provides an integrated continuum of behavioral health, education, care coordination, and workforce development services for youth, adults, and families in the Rochester, NY area struggling with mental health, substance use disorders, and trauma. Programs include outpatient and inpatient treatment, special education, residential recovery housing, transitional housing, and employment readiness.

Product overview

Villa of Hope is a 501(c)(3) nonprofit organization offering a multi-service portfolio serving youth, adults, and families struggling with mental health and substance use disorders. The organization operates four core service areas: Behavioral Health (integrated outpatient treatment, trauma therapy, addiction services), Education (Villa of Hope School with special education programming), Care Coordination (Adult and Children's Health Homes), and Workforce Development (work-based learning and job readiness). Key programs include the LIFE House residential program, the Steven Center for Behavioral Health (outpatient clinic), the Gregory E. Polisseni Living Hope Treatment Center (inpatient detox), Community Apartment Program (transitional housing), and Hope Place. The organization has evolved from serving only youth in residential care to now providing a continuum of care for individuals, adults, and families across the Greater Rochester area.

Differentiator

Problem solved

Functional benefit

Brands

• LIFE House: A residential program for youth dealing with substance abuse and addiction recovery
• Gregory E. Polisseni Living Hope Treatment Center
• Steven Center for Behavioral Health
• Living Hope Detox Center

Products and services

• Behavioral Health Services Integrated treatment services for mental health, addiction, and substance use disorders including outpatient programs, trauma therapy, and specialized counseling for youth, adolescents, and adults.
• High-Intensity Outpatient Program Intensive outpatient treatment for individuals requiring more support than standard outpatient services, including those with co-occurring mental health disorders and substance use issues.
• Intensive Outpatient Treatment Treatment level for individuals maintaining a functional lifestyle outside the facility, also serving as transition from inpatient care for those stepping down from higher levels of care.
• Low-Intensity Outpatient Program Program prioritizing sobriety maintenance while supporting a normal lifestyle with continued support and a safety net of care for individuals in early recovery.
• Villa of Hope School Day school providing special education for youth with emotional needs, alternative educational programming, individualized academic instruction, and work-based learning opportunities. Achieves 100% graduation rates for senior classes.
• LIFE House Residential program on the Dewey Avenue campus providing housing, chemical dependency recovery, mental health support, and life skills development for youth and young adults, typically offering year-long stays.
• Care Coordination / Care Management Adult Health Homes, Children's Health Homes, and Children's Care Coordination Programs providing case management services connecting clients to community resources and supports.
• Workforce Development & Community Restoration Work-based learning program providing leadership development, work readiness skills, vocational screening, and job placement support for young adults seeking to enter or re-enter the workforce.
• Community Apartment Program (CAP) Transitional housing program for youth ready to be discharged from residential services, helping them transition to independent living with continued support.
• Steven Center for Behavioral Health Integrated outpatient clinic on the Greece campus providing behavioral health services as the organization's second clinic location, extending access for eastern Monroe County residents.
• Gregory E. Polisseni Living Hope Treatment Center First community, agency-run inpatient detox and stabilization center in Monroe County providing medically supervised withdrawal services for individuals ages 16 and up residing in Monroe and surrounding counties.

Quantifiable outcome

• 100% graduation rate for Villa of Hope School senior classes
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and major.

• HPDICE (Hilton Parma Drug Intervention & Community Education)coreStrategic or Co-development Partner · 14 May 2019Collaboration on Project Sticker Shock, a public information campaign to educate and enforce underage drinking laws. HPDICE is the first and only community coalition on the west side of Monroe County focused on substance use disorder awareness.
• Summit Federal Credit UnioncoreGTM or Marketing PartnerSummit Federal Credit Union is a long-standing partner in the Holiday Wishes program, helping provide holiday gifts and support to over 700 Villa families annually. Multiple branch locations serve as collection points for donations.
• Starbucks (Local Rochester Locations)coreGTM or Marketing PartnerLocal Starbucks locations partner with Villa of Hope for the Holiday Wishes program, serving as collection points for holiday donations and helping spread joy to families in need during the holiday season.
• Upstate Pharmacy, Ltd.majorGTM or Marketing PartnerUpstate Pharmacy serves as Presenting Sponsor for the Portraits of Hope Gala and Tournament of Hope events, demonstrating corporate commitment to supporting mental health and addiction services in the community.
• Excellus Blue Cross Blue ShieldmajorGTM or Marketing PartnerGold sponsor for Portraits of Hope Gala, supporting fundraising efforts for behavioral health programs.
• LaBella AssociatesmajorGTM or Marketing PartnerPlatinum sponsor for Young Professionals Volleyball Tournament and supporter of Portraits of Hope Gala. Professional services firm engaged with Villa fundraising activities.
• JK Executive StrategiesmajorGTM or Marketing PartnerRecipient of the 2023 Champion of Hope Award. President & CEO Jill Knittel recognized for significantly impacting lives of individuals, youth, and families in the Rochester community.
• Monroe CountycoreStrategic or Co-development PartnerVilla of Hope partners with Monroe County and New York State Office of Addiction Services and Supports (OASAS) to step up services and meet demand for substance use disorder treatment.

Scale indicators5 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• East House: Rochester-based nonprofit serving adults with mental illness and co-occurring disorders through residential, outpatient, and supported housing programs, directly comparable to Villa's LIFE House and Community Apartment Program.
• Conifer Park: Syracuse-area inpatient and outpatient addiction treatment provider offering detox, rehab, and outpatient services for adolescents and adults, directly comparable to Villa's Living Hope Treatment Center and outpatient program tiers.
• DePaul Community Services: Rochester-area nonprofit providing behavioral health, housing, and community-based support for people with mental health and substance use challenges, comparable in mission, regional footprint, and integrated care model.
• Hillside Family of Agencies: Rochester-based human services nonprofit serving youth and families with mental health, juvenile justice, education, and workforce programs - a near-direct parallel to Villa of Hope's four-pillar continuum model in the same regional market.
• Helio Health: Rochester, NY-based nonprofit providing integrated behavioral health, addiction treatment, and care management services across the Finger Lakes region, directly competing for the same Medicaid, OASAS, and referral relationships Villa of Hope relies on.

Broad incumbents

• Newport Healthcare: National operator of residential and outpatient mental health treatment programs for adolescents and young adults, comparable to Villa's residential and outpatient behavioral health continuum though operating at a much larger geographic scale.
• Hazelden Betty Ford Foundation: Nationally recognized addiction treatment nonprofit with residential, outpatient, and education services, representing the broader-incumbent benchmark for Villa's Newsweek-recognized treatment programs.

Emerging players

• Odyssey House: New York-based nonprofit operating residential and outpatient substance use disorder programs including specialized youth services, comparable to Villa's LIFE House and Living Hope continuum.

Regional players

• Center for Youth Services: Rochester-based nonprofit delivering runaway/homeless youth services, counseling, and youth development programs; comparable to Villa of Hope's youth residential and behavioral health segments.
• Catholic Charities of Rochester: Large Rochester-area human services nonprofit providing counseling, substance use treatment, housing, and care management, competing with Villa of Hope for Medicaid contracts and donor funding in the same regional market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/VillaofHope
• YouTubeyoutube.com/@VillaofHope
• Facebookfacebook.com/VillaofHopeRoch
• LinkedInlinkedin.com/company/villa-of-hope
• Instagraminstagram.com/villaofhoperoch

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Villa of Hope