What Reliable Parts does

Reliable Parts is a privately held North American distributor of OEM (Original Equipment Manufacturer) appliance replacement parts, operating since 1933 and headquartered in Dallas, Texas under the corporate entity Reliable Parts, Inc. The company distributes parts for major appliance and HVAC brands including Whirlpool, GE Appliances, Electrolux, Bosch, LG, Samsung, Maytag, KitchenAid, Amana, Frigidaire, Kenmore, Fisher & Paykel, York, Speed Queen, and Scotsman, organized across categories such as dryers, washers, refrigerators, ovens, dishwashers, microwaves, HVAC, and water heating. It runs a dual-channel e-commerce model: a consumer-facing storefront at reliableparts.com for DIY homeowners and a separate B2B trade portal at reliableparts.net/us offering trade-tier pricing, account-based invoicing, and structured catalogs for professional appliance repair technicians, complemented by 13+ US-state retail store locations and Canadian distribution centers.

The technology stack is a Magento e-commerce platform with integrated inventory management, multi-warehouse logistics, and a 97% fill-rate system supporting 10,000+ orders shipped daily with same-day fulfillment for orders placed before 4pm local time. Supporting properties include diy.reliableparts.com (DIY repair guides and content marketing) and a multi-channel marketing presence across YouTube, X, Facebook, and email. Revenue is generated through one-time hardware sales of OEM parts via consumer e-commerce, in-store retail, and B2B trade accounts, with pricing varying by SKU and trade status rather than through subscription or contract recurring models. The company has scaled via acquisition, including a strategic combination with Appliance Parts Depot, LP in December 2023 and the acquisition of AMRE Supply on 2025-09-22, and operates with 251-500 employees across the US and Canada.

Name

Reliable Parts

Legal name

Reliable Parts, Inc.

Website

https://reliableparts.com

Company type

Private

Founded year

1933

Operating status

Operating

Headcount range

251–500 employees

Short description

Reliable Parts is a privately held North American OEM appliance parts distributor serving DIY consumers via e-commerce and retail stores, and professional repair technicians via a dedicated B2B trade portal, shipping 10,000+ orders daily from coast-to-coast US and Canadian distribution centers.

Ownership category

akta.pro rank

Product category

Appliance Parts Distribution

NAICS

Household Appliances, Electric Housewares, and Consumer Electronics Merchant Wholesalers (42362)

SIC

Wholesale-Professional & Commercial Equipment & Supplies (5040), Wholesale-Durable Goods, Nec (5099)

akta.pro primary industry

Appliance Parts, Accessories & Installation Kits Retail (CRACACAJ)

akta.pro secondary industries

Appliance Parts Replacement (Belts, Hoses, Switches, Heating Elements) (HSAGANAM), Spare Parts & Replacement Components Retail (Batteries, Screens, Chargers) (CRACAJAG)

Keywords

• Appliance parts distribution
• OEM replacement parts
• Home appliance repair
• HVAC replacement parts
• Trade parts portal

Headquarters

HQ city

Coquitlam

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Supply Chain, Operations, Personnel, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Appliance Parts Sales: One-time transaction sales of OEM (Original Equipment Manufacturer) appliance replacement parts to consumers and professional technicians. Revenue generated through direct online purchases and in-store sales at retail locations. Products include dryer parts, washer parts, refrigerator parts, oven parts, dishwasher parts, HVAC parts, and accessories from major brands like Whirlpool, GE Appliances, Electrolux, Bosch, LG, Samsung, and others.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Reliable Parts distributes genuine OEM appliance replacement parts for major home appliances (dryers, washers, refrigerators, ovens, dishwashers, HVAC systems) and major brands (Whirlpool, GE, Samsung, LG, Bosch, Maytag, KitchenAid, Kenmore, Frigidaire, Electrolux, Fisher & Paykel, York) through a consumer e-commerce site, a dedicated professional trade portal, and physical retail stores across the US and Canada. The company carries over 1.5 million replacement parts from more than 200 trusted manufacturers and serves both DIY consumers and service professionals.

Product overview

Reliable Parts operates a primary consumer-facing e-commerce platform (ReliableParts.com) for purchasing OEM appliance replacement parts, complemented by a separate trade/dealer portal (reliableparts.net/us) offering professional-tier pricing and tools for appliance repair technicians. The company also maintains a DIY Repair Guide website (diy.reliableparts.com) to support independent homeowners. The core platform provides same-day shipping with over 10,000 orders daily from coast-to-coast distribution centers across the US and Canada, featuring an authorized OEM distributor network for brands including Whirlpool, GE Appliances, Electrolux, Bosch, LG, Samsung, Maytag, KitchenAid, Amana, Frigidaire, Kenmore, Fisher & Paykel, York, and hundreds of others. Parts are organized by category (dryers, washers, refrigerators, ovens, dishwashers, HVAC/heating, and more) and by manufacturer brand, with additional services including in-store pickup, order tracking, and customer support in English and Spanish.

Differentiator

Problem solved

Functional benefit

Products and services

• Consumer E-Commerce Parts Store Online retail storefront at reliableparts.com selling OEM replacement parts for major home appliances to individual DIY consumers and homeowners. Includes parts search by appliance model or part number, retail pricing, DIY repair guides, and consumer-oriented customer support.
• Trade/Dealer Portal Dedicated professional portal at reliableparts.net/us for appliance service technicians, repair companies, and parts dealers. Provides trade-specific pricing, account-based invoicing, fast checkout, and structured parts catalogs tailored to professional repair workflows.

Quantifiable outcome

• 97% fill rate ensuring parts availability for customer orders
• +2 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Appliance Parts Depot, LPcoreStrategic or Co-development Partner · 4 December 2023Reliable Parts Holdings LLC announced a strategic combination with Appliance Parts Depot, LP based in Dallas, Texas. The deal aims to create one of the largest distributors of appliance parts in North America, with combined operations across the US and Canada. This strategic combination strengthens Reliable Parts' market position and distribution capabilities across North America.

Scale indicators4 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• AppliancePartsPros.com: Online-only retailer of appliance replacement parts with same-day shipping and strong search-by-model-number UX. Closely comparable to Reliable Parts' consumer e-commerce and DIY-focused go-to-market motion.
• PartsDr: US-based online appliance parts retailer serving both DIY consumers and service technicians across major brands. Directly comparable to Reliable Parts on parts catalog breadth, OEM focus, and dual DIY/trade customer base.
• PartSelect: Direct US-based e-commerce specialist in OEM and aftermarket appliance replacement parts for major brands, with strong DIY content and model-number lookup. Highly comparable as a direct-to-consumer and B2B appliance parts distributor competing for the same DIY and service-technician customers.
• RepairClinic: Long-standing US appliance parts retailer with a heavy emphasis on DIY repair guides and video content. Overlaps directly with Reliable Parts on OEM parts distribution, model-number search, and DIY homeowner education as a primary acquisition channel.

Regional players

• eSpares: UK-based appliance and spare parts retailer with strong DIY content, model-number search, and multi-brand catalog. Operates the same direct-to-consumer + trade B2B playbook as Reliable Parts, but is geographically restricted to the UK and does not directly compete in North America.

Broad incumbents

• Encompass Parts: Large, established US distributor of appliance parts, HVAC parts, and related service parts with a multi-brand distribution model. Operates at greater scale and breadth than Reliable Parts, making it a broad incumbent benchmark for authorized OEM parts distribution.

Emerging players

• Coast Parts: US-based appliance parts distributor serving both DIY and trade customers, with an emphasis on OEM brand partnerships. Closely mirrors Reliable Parts' customer segmentation and authorized-distributor model, though at a smaller geographic scale.
• Heritage Parts Group: North American wholesale distributor of OEM appliance and HVAC replacement parts, with growing multi-brand coverage and trade-customer focus. Comparable to Reliable Parts on the B2B trade side, though with a narrower consumer e-commerce presence.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ReliableParts
• YouTubeyoutube.com/@ReliablePartsOfficial
• Facebookfacebook.com/ReliablePartsUS
• LinkedInlinkedin.com/company/reliable-parts-ltd

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Reliable Parts