Appliance Parts Depot

What Appliance Parts Depot does

Appliance Parts Depot, doing business as Reliable Parts USA, is a US-based retailer and distributor of original equipment manufacturer (OEM) replacement parts for major home appliances and HVAC systems. Founded in 1933 and headquartered in Dallas, Texas, the company operates as a multi-channel parts specialist serving both DIY homeowners and professional appliance repair technicians. Its catalog spans more than a million SKUs across fourteen or more OEM brands including Samsung, Bosch, LG, Electrolux, Kenmore, Whirlpool, KitchenAid, Maytag, GE Appliances, Amana, Frigidaire, Fisher & Paykel, Speed Queen, and Scotsman, covering dryers, washers, refrigerators, ovens, dishwashers, ranges, microwaves, trash compactors, garbage disposals, water heaters, furnaces, and HVAC components.

The business runs two parallel go-to-market motions: a direct-to-consumer e-commerce storefront at reliableparts.com with same-day shipping, in-store pickup, account management, wishlist functionality, and bilingual customer support, alongside a separate B2B dealer portal at reliableparts.net/us serving professional repair businesses. Physical retail showrooms are distributed across multiple US locations and double as pickup and advisory points. The company monetizes almost exclusively through one-time hardware sales of OEM parts at standard unit pricing, with site-wide promotional discounts (e.g., 10%) and likely quote-based dealer pricing on the B2B side. Supporting the commerce engine are content assets including a DIY Corner blog and a DIY Repair Guide portal that drive organic demand generation and reduce pre-purchase friction for non-professional buyers. Revenue, ownership, and headcount specifics beyond a stated 251–500 employee range are not publicly disclosed; the company is privately held with no disclosed institutional investors or M&A activity.

Name

Appliance Parts Depot

Legal name

Reliable Parts

Website

https://apdepot.com

Company type

Private

Founded year

1933

Operating status

Operating

Headcount range

251–500 employees

Short description

Appliance Parts Depot (dba Reliable Parts USA) is a Dallas-based, US-focused retailer and distributor of OEM appliance and HVAC replacement parts, selling a million-plus SKU catalog across 14+ brands via e-commerce, B2B dealer portal, and physical retail showrooms to DIY homeowners and professional repair technicians.

Ownership category

akta.pro rank

Product category

Appliance Parts Retail

NAICS

Hardware Retailers (44414), Refrigeration Equipment and Supplies Merchant Wholesalers (42374), General Warehousing and Storage (493110)

SIC

Wholesale-Professional & Commercial Equipment & Supplies (5040)

akta.pro primary industry

Office Supplies, IT & Workplace Procurement Marketplaces (CRAFAHAF)

Keywords

• Appliance replacement parts
• OEM parts distribution
• HVAC parts supply
• Home appliance repair
• Dealer parts wholesale

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Supply Chain, Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Appliance Parts Sales: One-time sale of OEM (original equipment manufacturer) replacement parts for major home appliances including dryers, washers, refrigerators, ovens, dishwashers, ranges, microwaves, trash compactors, garbage disposals, HVAC systems, water heaters, and furnaces.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Appliance Parts Depot (dba Reliable Parts) is a US retailer and distributor of OEM replacement parts for major home appliances, HVAC systems, water heaters, furnaces, gas fittings, and related tools. The company catalogs more than a million parts across brands such as Samsung, Bosch, LG, Electrolux, Kenmore, Whirlpool, KitchenAid, Maytag, GE Appliances, Amana, Frigidaire, Fisher & Paykel, Speed Queen, and Scotsman. It fulfills orders through an e-commerce site, a B2B dealer portal, and physical retail stores offering same-day shipping and in-store pickup, supported by bilingual customer service and DIY repair educational resources.

Product overview

Reliable Parts (Appliance Parts Depot) operates as an e-commerce platform for original equipment manufacturer (OEM) appliance replacement parts. The company offers parts across four main categories: Appliances (dryers, washers, refrigerators, ovens, dishwashers, ranges, microwaves, trash compactors, garbage disposals), Filters & Cleaning (water filters, cleaners, cook filters), HVAC & Heating (AC parts, HVAC parts, water heater parts, furnace parts, gas fittings), and Tools & Electrical (appliance tools, igniters, installation parts). The platform also provides complementary services including a DIY Repair Guide portal, DIY Corner blog with maintenance tips, and a Store Locator for in-store pickup. The product portfolio supports parts for major appliance brands including Samsung, Bosch, LG, Electrolux, Kenmore, Whirlpool, KitchenAid, Maytag, GE Appliances, Amana, Frigidaire, Fisher & Paykel, Speed Queen, and Scotsman.

Differentiator

Problem solved

Functional benefit

Products and services

• Dryer Parts OEM replacement parts for residential dryers (heating elements, drum rollers, belts, sensors, and related components) for DIY homeowners and professional repair technicians across brands carried on the site.
• Washer Parts OEM replacement parts for washing machines such as pumps, agitators, control boards, and door locks, for DIY homeowners and appliance repair professionals.
• Refrigerator Parts OEM replacement parts for refrigerators, including water valves, ice makers, thermostats, and shelves, for DIY homeowners and service technicians.
• Oven Parts OEM replacement parts for ovens, including bake elements, broil elements, igniters, and temperature sensors, for DIY and trade repair.
• Dishwasher Parts OEM replacement parts for dishwashers, including pumps, spray arms, door seals, and control boards, for DIY and trade repair.
• Range Parts OEM replacement parts for ranges, including burners, igniters, oven sensors, and knobs, for DIY and trade repair.
• Microwave Parts OEM replacement parts for microwaves, including turntable motors, door switches, capacitors, and magnetrons, for DIY and trade repair.
• Trash Compactor Parts OEM replacement parts and bags for trash compactors, including rams, motors, and switches, for DIY and trade repair.
• Garbage Disposal Parts OEM replacement parts for garbage disposals, including blades, impellers, and housings, for DIY and trade repair.
• Refrigerator Water Filters Replacement water filtration cartridges and filters for refrigerators to improve water quality and taste.
• Cleaners and Disinfectants Cleaning solutions and disinfectants specifically formulated for home appliances.
• Cook Filters and Accessories Filters and accessories for cooking appliances, such as range hood filters and charcoal filters.
• Replacement Filters Generic replacement filters for a range of home appliance types.
• AC Parts Replacement parts for residential air conditioning units across multiple brands and models.
• HVAC Parts Replacement parts for HVAC systems, including heating, ventilation, and air conditioning components.
• Water Heater Parts Replacement parts for water heaters, including heating elements, thermostats, and valves.
• Furnace Parts Replacement parts for furnaces, including filters, ignitors, motors, and control components.
• Gas Fittings Gas-related fittings and connectors used in appliance installation.
• Appliance Tools Tools specifically designed for appliance repair and installation, including multimeters, thermometers, and specialized hand tools.
• Replacement Igniters Igniter components for gas-fired appliances including ovens, ranges, dryers, and furnaces.
• Installation Parts Power cords, connectors, and other installation parts used when installing or replacing appliances.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Repair Clinic: Repair Clinic sells appliance parts online supported by extensive how-to videos and a model-number search experience. Its DIY-first content model, OEM parts focus, and broad appliance category coverage make it a directly comparable competitor to Reliable Parts.
• PartSelect: PartSelect is a leading direct-to-consumer e-commerce retailer of OEM appliance replacement parts with strong DIY repair content. It is the closest comparable to Reliable Parts in catalog breadth, OEM-only positioning, and content-driven customer acquisition.
• Encompass Parts Distribution: Encompass is a major multi-brand distributor of appliance parts serving both consumers and the service trade. Its national distribution footprint and dual B2B/B2C model closely mirror Reliable Parts' wholesale-club-and-ecommerce hybrid.
• Marcone Supply: Marcone is a large wholesale distributor of appliance replacement parts focused on the service professional and dealer channel. It is comparable to Reliable Parts' dealer portal business and its multi-category OEM parts catalog.
• Sears PartsDirect: Sears PartsDirect sells OEM appliance parts online for the major brands carried by Sears' installed base. It is a directly comparable national online appliance-parts retailer with strong brand recognition.
• ApplianceParts.com: ApplianceParts.com is an online-only retailer of replacement parts for major home appliances across multiple brands. It competes head-to-head with Reliable Parts in the DIY e-commerce channel.
• Coast Parts: Coast Parts is a national distributor and retailer of appliance replacement parts supporting both DIY consumers and repair technicians. Its distribution model and OEM multi-brand coverage are comparable to Reliable Parts.

Broad incumbents

• Johnstone Supply: Johnstone Supply is the largest cooperative wholesale distributor of HVAC parts and supplies in North America. It is comparable to Reliable Parts' HVAC categories (AC, furnace, water heater parts) and its B2B dealer orientation.
• Grainger: Grainger is a broad-line industrial MRO distributor with significant HVAC and appliance adjacent categories. It competes with Reliable Parts in commercial/industrial parts supply, B2B ordering portals, and same-day fulfillment.
• The Home Depot: The Home Depot is the largest home improvement retailer in North America and stocks a wide range of appliance parts in-store and online. It is a broad incumbent competitor across Reliable Parts' retail and e-commerce channels.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/ReliableParts
• YouTubeyoutube.com/@ReliablePartsOfficial
• Facebookfacebook.com/ReliablePartsUS
• LinkedInlinkedin.com/company/appliance-parts-depot

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Appliance Parts Depot