Heritage Parts Canada

What Heritage Parts Canada does

Heritage Parts Canada operates as Parts Town Canada, a private Toronto-based commercial parts distribution and logistics company founded in 1987. It distributes genuine OEM (Original Equipment Manufacturer) replacement parts for commercial restaurant equipment, HVAC systems, refrigeration units, ice machines, laundry equipment, and adjacent foodservice appliances to Canadian customers. The platform serves a primarily transactional customer base consisting of restaurant operators, HVAC service technicians, and foodservice facilities managers, with same-day shipping supported through its in-stock inventory claims and live phone/chat/live-chat assistance available Monday through Friday until 9PM ET.

The company's core platform is an e-commerce storefront (partstown.ca) supported by proprietary identification and procurement tooling. Differentiating technology features include Serial Number Lookup (which generates custom parts lists from a manufacturer-issued serial number), PartSPIN (3D rotating parts visualization), Smart Manuals (digital equipment manuals integrated with the ordering system), a Parts In Town inventory-by-location tool, a Multi-SKU bulk ordering interface, and an industry-leading mobile application. A specialized sub-brand, Marmon Link, is operated as a dedicated portal for genuine OEM parts of the Marmon family of equipment manufacturers (Cornelius, Prince Castle, Silver King, Angelo Po, Saber King).

Heritage Parts Canada generates revenue through one-time transactional sales of OEM parts via its e-commerce site, mobile app, phone sales (800.239.5152 / 866.344.1792), and live chat. Pricing is per-part and quote-dependent for specialized orders, with pay-as-you-go billing and no disclosed subscription tiers. The company has executed a sustained consolidation strategy, merging with 3Wire Foodservice, IPC (International Parts Corporation), NDCP, SMS, and RSCS to create a unified distribution platform that the company positions as having the largest in-stock OEM parts inventory in the industry. The firm is privately held, with no disclosed venture capital funding, no public listing, and no disclosed parent company.

Name

Heritage Parts Canada

Legal name

Parts Town

Website

https://heritageparts.ca

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

101–250 employees

Short description

Heritage Parts Canada, operating as Parts Town Canada, is a Toronto-based private distributor of genuine OEM replacement parts for commercial restaurant, HVAC, and refrigeration equipment, serving restaurant operators, HVAC technicians, and foodservice customers across Canada via e-commerce, mobile app, and phone/chat sales channels.

Ownership category

akta.pro rank

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Operations, Personnel, Technology or R&D, Marketing or Sales

Revenue model

1. OEM Parts Sales: Revenue generated from the sale of Original Equipment Manufacturer (OEM) replacement parts for restaurant equipment, HVAC systems, refrigeration units, and other commercial kitchen appliances. Sales occur through e-commerce platform with phone and live chat support.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Heritage Parts Canada, operating as Parts Town Canada, distributes genuine OEM replacement parts for commercial foodservice, restaurant, and HVAC equipment. Founded in 1987 and headquartered in Toronto, the company supplies technicians, service contractors, and operators across Canada through an e-commerce platform, proprietary mobile app, and direct phone/live-chat sales channels. Its catalog spans parts from leading OEMs, supported by proprietary identification and ordering technologies.

Product overview

Parts Town Canada operates as a parts distribution platform for restaurant equipment, foodservice, and HVAC industries. The company was formed through mergers combining Parts Town, 3Wire Foodservice, NDCP, IPC, SMS, and RSCS to create a unified distribution network. The platform offers an integrated suite of technology features including PartSPIN® for 3D parts visualization, Serial Number Lookup for warranty and parts matching, Smart Manuals for repair guidance, and a mobile application. The portfolio includes specialized sub-brands such as Marmon Link for beverage equipment parts, and supports multi-SKU bulk ordering. All products are genuine OEM parts sourced from the largest inventory in the industry, with same-day shipping and support available until 9PM ET.

Differentiator

Problem solved

Functional benefit

Brands

• PartSPIN: Technology feature for finding and buying parts
• Smart Manuals
• 3Wire Foodservice
• Marmon Link
• Serial Number Lookup

Products and services

• OEM Commercial Foodservice Parts Genuine OEM replacement parts for commercial foodservice and restaurant kitchen equipment from leading manufacturers, sold to service technicians, contractors, and foodservice operators in Canada.
• OEM HVAC Replacement Parts Genuine OEM replacement parts for commercial and light-commercial HVAC equipment, supplied to HVAC technicians and contractors across Canada.
• Parts Town Canada Mobile App Proprietary mobile application that gives service technicians on-the-go access to OEM parts lookup, account ordering, and equipment manual search across iOS and Android devices.
• Smart Manuals Proprietary service that provides technicians with searchable equipment-specific manuals, schematics, and exploded parts diagrams to identify and order the correct OEM part.
• Parts In Town Multi-SKU Order Proprietary bulk-ordering functionality on the Parts In Town / Parts Town Canada platform that lets service companies and contractors place a single order covering multiple SKUs across multiple pieces of equipment.
• 3Wire Foodservice Parts Catalog OEM and aftermarket foodservice parts catalog acquired by Heritage Parts Canada / Parts Town Canada via the 3Wire Foodservice acquisition, extending coverage to additional equipment brands.
• RSCS Parts Catalog

Named customers2 records

Segments2 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Six partnerships are on record, tiered core and minor.

• 3Wire / 3Wire FoodservicecoreStrategic or Co-development PartnerParts Town and 3Wire Foodservice joined forces, combining the team and inventory to provide the largest parts selection in the industry with enhanced technology capabilities.
• IPC (International Parts Corporation)coreStrategic or Co-development PartnerParts Town and 3Wire teamed up with IPC, combining team expertise with industry-leading inventory and technology to enhance customer experience.
• NDCPcoreStrategic or Co-development PartnerParts Town and 3Wire partnered with NDCP as part of their industry consolidation strategy, expanding inventory and technology capabilities.
• SMScoreStrategic or Co-development PartnerParts Town and 3Wire joined forces with SMS to expand their parts distribution capabilities and industry reach.
• RSCScoreStrategic or Co-development PartnerRSCS and Parts Town joined forces, combining teams and inventory to enhance the customer experience with largest industry inventory.
• Marmon LinkminorChannel Partner/ Reseller/ DistributorMarmon Link is the new home for genuine OEM parts for the Marmon family of equipment manufacturers, including Cornelius, Prince Castle, Silver King, Angelo Po, and Saber King units. Parts Town Canada directs customers to Marmon Link for these specific brands.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Parts Town: The US parent/sister entity that shares the same proprietary technology stack (PartSPIN, Serial Number Lookup, Smart Manuals) and combined inventory via the 3Wire, IPC, NDCP, SMS, and RSCS integrations. Operates the identical business model in the US — same OEM parts catalog, same e-commerce platform, same extended-hours support.
• Heritage Foodservice Group: A US-based commercial foodservice equipment parts distributor serving restaurants, hospitals, and schools with repair parts, refurbished equipment, and service. Highly comparable OEM-parts catalog, similar customer base, and similar service-led distribution model — making it the closest direct North American peer.
• Marcone: A leading North American appliance parts distributor (HVAC and major-appliance replacement parts) supplying repair technicians. Highly comparable in OEM-only positioning, technical-parts catalog, and tradesperson customer base — overlapping meaningfully in the HVAC aftermarket.
• WebstaurantStore: A large foodservice equipment and supplies retailer serving restaurants with both equipment and replacement parts. Comparable in foodservice customer base, though broader in equipment/new-supply categories versus Parts Town's OEM-parts specialization.
• Tundra Restaurant Supply: A foodservice equipment and parts supplier to restaurants across North America, with comparable commercial-kitchen parts catalog and restaurant-operator customer base, including a Canadian presence.
• AllPoints Foodservice Parts & Supplies: A foodservice replacement-parts specialist serving commercial kitchens with OEM and aftermarket parts. Directly comparable product category, customer base, and aftermarket distribution model.

Broad incumbents

• Restaurant Depot: A membership-based foodservice supply warehouse club carrying equipment, parts, and consumables to restaurant operators. Overlaps in foodservice customer base and parts/equipment category, though broader in scope.
• Grainger: A large industrial MRO distributor carrying HVAC, refrigeration, and foodservice equipment parts to commercial customers. Overlaps in HVAC parts procurement and commercial-maintenance customer use cases, though much broader in industrial MRO scope.
• Johnstone Supply: A North American wholesale distributor of HVACR parts and equipment serving contractors and technicians. Strongly comparable in the HVAC aftermarket parts segment and contractor-customer base, though with less focus on foodservice.

Emerging players

• Kason Industries: A foodservice equipment parts manufacturer/distributor specializing in replacement parts for walk-in coolers, shelving, and foodservice hardware. Comparable in foodservice-parts focus but narrower in scope than Parts Town's full OEM catalog.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/heritagepartscanada

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Heritage Parts Canada