Resolve Disputes Online (RDO)

What Resolve Disputes Online (RDO) does

Resolve Disputes Online (RDO) is a London-headquartered private SaaS company that builds an end-to-end Online Dispute Resolution (ODR) platform for courts, tribunals, government agencies and law firms. Founded in 2015 and operating with a 1–10 person core team distributed across the UK, United States, India and Australia, RDO digitises the full dispute lifecycle — case intake, evidence exchange, timeline building, negotiation, mediation, arbitration and online asynchronous trials — through a configurable cloud platform with role-based access, judicial dashboards and API integrations into Court Management Systems and payment gateways.

The platform is built around four capability pillars (End-to-End Resolution, ADR, Real-Time Negotiation, Trials and Hearings) and six configurable modules (Case Intake Automation, Negotiation & Mediation, Timeline Builder for Asynchronous Trials, Judicial Dashboards, Administrator Configurability, System Integrations). RDO monetises through enterprise subscription SaaS priced on a quote basis, white-label/OEM licensing (e.g., the EUIPO mediation centre), and a transaction-based SME late-payment platform delivered through a May 2023 joint venture with IPOS Mediation. Distribution combines direct enterprise sales with a partner-led channel — Tyler Technologies (Oct 2025), Equivant (Mar 2023), Journal Technologies (Jun 2023) and Thomson Reuters — which together give RDO reach into courts in 42+ US states, Canada, Australia and the EU without proportionate headcount. The company's commercial traction to date is concentrated in flagship deployments (EUIPO mediation centre, Maryland, Supreme Court of Nevada, Massachusetts Trial Court), pilots (Vietnam CIEM ODR pilot for ~60 SMEs in 2021, King's College London mock mediations at 100% settlement) and joint ventures, rather than disclosed recurring revenue.

Name

Resolve Disputes Online (RDO)

Legal name

Resolve Disputes Online

Website

https://resolvedisputes.online

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

Resolve Disputes Online (RDO) provides a cloud-based Online Dispute Resolution (ODR) SaaS platform serving courts, tribunals, governments and law firms with end-to-end digital dispute management, including negotiation, mediation, arbitration and asynchronous trials.

Ownership category

akta.pro rank

Product category

Online Dispute Resolution (ODR) Software

SIC

Services-Prepackaged Software (7372), Services-Legal Services (8111)

akta.pro primary industry

IP Litigation & Dispute Resolution (BPAHAMAE)

Keywords

• Online dispute resolution
• ODR software platform
• Court case management
• Alternative dispute resolution
• Legal technology software

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. ODR Software-as-a-Service (SaaS) for Courts & Tribunals: RDO provides its Online Dispute Resolution platform as a subscription/recurring SaaS to courts, tribunals, governments and law firms, with the platform also licensed/distributed through channel partners such as Tyler Technologies, Equivant and Journal Technologies. Pricing is quote-based and not publicly disclosed.
2. White-label / Multi-tenant Branded Platforms: RDO can create and host a client's own branded white-label dispute resolution platform (e.g., for the IPOS joint venture, EUIPO mediation centre), implying licensing/OEM/managed service revenue alongside standard SaaS.
3. Transaction-based SME Late-Payment Platform (IPOS joint venture): Joint venture with IPOS Mediation delivering a multi-tiered ADR platform (negotiation, mediation, arbitration) targeting UK SMEs for late-payment recovery, with likely per-case/transaction pricing.

Pricing tiers

Go-to-market motion4 records

Distribution channels6 records

Marketing channels8 records

Core offering

Resolve Disputes Online (RDO) builds and sells a cloud-based Online Dispute Resolution (ODR) software-as-a-service platform that enables courts, tribunals, governments and law firms to run the full dispute lifecycle — case intake, evidence exchange, negotiation, mediation, arbitration, online asynchronous trials and final decision — on a single configurable platform with API integrations to Court Management Systems and payment gateways.

Product overview

RDO is a unified online dispute resolution (ODR) platform composed of a core platform with four main capability pillars and six core modules. The core RDO Platform supports four main capability pillars: End-to-End Resolution, ADR (Alternative Dispute Resolution), Real-Time Negotiation, and Trials and Hearings. The platform is built around six core modules: Case Intake Automation, Negotiation & Mediation Platform, Timeline Builder for Asynchronous Trials, Judicial Dashboards & Evidence Review, Administrator Configurability, and System Integrations. Together, these capabilities enable courts, tribunals, and other dispute resolution bodies to manage disputes across use cases including Small Claims, Family, Landlord-Tenant, and Traffic matters.

Differentiator

Problem solved

Functional benefit

Products and services

• RDO Platform Cloud-based ODR SaaS platform that enables courts, tribunals, governments and law firms to run case intake, evidence exchange, negotiation, mediation, arbitration, online asynchronous trials and final decision on a single configurable platform with API integrations to Court Management Systems and payment gateways.
• IPOS Mediation / RDO Joint Venture SME Late-Payment Platform Multi-tiered alternative dispute resolution (ADR) platform delivered via the RDO / IPOS Mediation joint venture, providing UK SMEs with negotiation, mediation and arbitration pathways to recover late payments using RDO's ODR technology.
• EUIPO IP Mediation Platform White-label Online Dispute Resolution platform deployed for the European Union Intellectual Property Office to enable online mediation, conciliation and expert determination of intellectual property disputes across EU businesses.

Quantifiable outcome

• King's College London mock mediations on the RDO platform achieved a 100% settlement rate across all cases
• +2 more outcomes

Named customers11 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability2 records

Feature8 records

Partnerships

13 partnerships are on record, tiered flagship, minor, core and major.

• Tyler TechnologiesflagshipStrategic or Co-development Partner · 1 October 2025Strategic partnership (October 2025) under which Tyler Technologies — a premier provider of courts and justice technology — will leverage RDO's market-leading ODR product for its North American court and justice clients, ushering in a new era for digital justice services across North America. Covers negotiation, mediation and online asynchronous trials. RDO is the named ODR partner for Tyler in North America.
• Massachusetts Trial Court (MTC)minorGTM or Marketing Partner · 1 April 2025Joint podcast (April 2025) with Equivant and the Massachusetts Trial Court exploring the shift from traditional courtrooms to digital dispute resolution, sharing practical insights on ODR implementation.
• King's College London (Professional Law Institute)minorOthers · 1 August 2024Educational collaboration (August 2024) in which KCL law students on a legal technology module ran mock mediation scenarios on the RDO platform, achieving a 100% settlement rate. The exercise was ranked as a highlight by most students in the post-survey.
• EUIPO (European Union Intellectual Property Office)coreStrategic or Co-development Partner · 1 November 2023RDO's technology powers the EUIPO mediation centre launched in November 2023, enabling EU businesses to undertake online mediation, conciliation and expert determination for rapid resolution of IP disputes.
• Journal TechnologiescoreTechnology or Integration · 1 June 2023Partnership (June 2023) connecting RDO's ODR technology with Journal Technologies' case management platform used in 42 US states, Canada and Australia. Provides a seamless user experience for online dispute resolution, including video conferencing, electronic document exchange, settlement/decision builders, analytics and reporting.
• IPOS Mediation (formerly In Place of Strife)coreStrategic or Co-development Partner · 1 May 2023Joint venture (announced 4 May 2023) to realise the LawtechUK vision of using ODR to tackle the UK SME late-payment crisis. Combines RDO's award-winning ODR technology with IPOS Mediation's 27+ years of mediation experience to deliver a multi-tiered ADR platform (negotiation, mediation, arbitration) for UK SMEs.
• EquivantcoreChannel Partner/ Reseller/ Distributor · 1 March 2023Partnership (March 2023) with leading US case management provider Equivant to expand online dispute resolution capabilities across North America. Built on RDO's work in promoting access to justice and the rule of law in North America. Later produced a joint podcast with the Massachusetts Trial Court (April 2025).
• UK Ministry of Justice / Department for International TradecoreGTM or Marketing Partner · 1 September 2022RDO has been invited on multiple UK Government-backed trade delegations: the 'GREAT Legal Futures' event series in Miami (Oct–Nov 2022, alongside the IBA Conference) and the UK Ministry of Justice / DIT delegation to Australia (May 2024) for legal tech round-tables and the Legal Innovation Tech Fest in Sydney.
• AusTrade (Australian Government)minorGTM or Marketing Partner · 1 February 2022AusTrade, the Australian Government's international trade promotion agency, selected RDO (February 2022) to support continued international expansion and growth into the US market through a series of preparation meetings.
• MicrosoftmajorGTM or Marketing Partner · 1 November 2021Microsoft Public Safety and Justice Solution Seminar (November 2021) — RDO partnered with Microsoft and Thomson Reuters to present to government stakeholders. Topics included court-annexed ADR, criminal plea workflows and integrations with case management systems. Microsoft is also listed as a trusted partner on RDO's website.
• Thomson ReuterscoreGTM or Marketing Partner · 1 July 2021Co-presented a session on practical approaches to online mediation at the Resolution Institute's Annual Conference (July 2021) and a co-published article on security issues in online mediation. Also partnered with Microsoft and RDO for the 2021 Justice Solutions Seminar.
• Central Institute for Economic Management of Vietnam (CIEM) / Vietnamese GovernmentmajorImplementation/ SI/ Consulting Partner · 1 March 2021RDO partnered with CIEM and the Vietnamese Government (March–July 2021) to deliver an ODR pilot for Vietnamese SMEs covering negotiation, mediation and arbitration. The activity was funded by the Australian Department of Foreign Affairs and Trade (DFAT) and managed by DT Global Australia.
• LawtechUK / TechNationmajorStrategic or Co-development Partner · 1 August 2020Selected (August 2020) by LawtechUK (UK Government-backed) alongside TechNation to deliver a feasibility study and prototype for a UK SME Dispute Platform. The subsequent study informed the IPOS-RDO joint venture for SME late-payment ODR.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Tyler Technologies: Largest North American provider of public-sector software, including courts and justice case management. Tyler is simultaneously RDO's flagship North American distribution partner and a potential in-house competitor that could internalise ODR functionality.
• Equivant: Leading North American court case-management vendor (formerly CourtView/CTS) and a signed RDO distribution partner. Comparable because it sells adjacent court technology into the same state-court buyer and could bundle its own ODR capabilities.
• Journal Technologies: Court case-management vendor used in 42 US states, Canada and Australia that has a joint RDO integration. Directly comparable as an integrated court-software suite that competes for the same judicial IT budget.
• Epiq Systems: Large legal-services and legal-technology vendor serving corporations, law firms and government agencies with e-discovery, managed review and class-action administration. Comparable as a broad incumbent that overlaps in government/large-institution legal-tech spending.

Direct peers

• Modria (Tyler Technologies ODR): ODR platform originally developed by Colin Rule and acquired by Tyler Technologies; offers online dispute resolution for courts including family, small claims and civil matters. Most direct functional competitor to RDO inside Tyler's own portfolio.
• Smartsettle: Online dispute resolution platform offering blind-bidding negotiation and mediation tools for courts, government agencies and commercial disputes. A direct functional ODR competitor, particularly in Canada, Australia and EU markets.
• Immediation: Australian-headquartered online ADR platform providing virtual mediation, arbitration and case management for courts, law firms and enterprises. Closely comparable in mission (access to justice), geography (APAC) and product scope.
• Cybersettle: Pioneer in online dispute resolution, historically focused on insurance subrogation and now extending ODR to courts and government. Comparable as an early-stage ODR SaaS vendor targeting similar public-sector buyers.

Emerging players

• Matterhorn (Court Innovations): Provides online dispute resolution tools (notably for traffic and small-claims matters) integrated with court case management systems. Directly comparable niche focus on ODR for courts.
• FairShake: Consumer-facing online dispute resolution and small-claims platform. Comparable as an emerging ODR player, though focused on consumer/B2C use cases rather than court-mandated ODR.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/resolvedisputes-online
• Xx.com/resolvedonline

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Resolve Disputes Online (RDO)