What Acme Technologies does

ACME Technologies, Inc. (dba ACME Ticketing) is a private cloud-based SaaS company founded in 2013 that provides an omnichannel ticketing, membership, donation, and payment platform purpose-built for cultural institutions. The platform unifies online ticketing, point-of-sale (POS), embedded payments (with the company operating as a registered payment facilitator), membership management, donations, CRM integrations, fraud management, and an open API into a single system deployed on AWS with multi-tenant architecture, a 99.9% uptime SLA, and PCI Level 1 certification. ACME targets enterprise cultural institutions — museums, zoos, aquariums, botanical gardens, and historical sites — through a direct enterprise field-sales motion with multi-year contracts and quote-based pricing.

The company serves 500+ major attractions and has cumulatively processed $2B+ in transaction revenue across 221M+ tickets and memberships sold, reaching 62M+ visitors. Revenue is generated through subscription platform licensing (recurring SaaS) plus transaction-based take rates on ticket sales, membership renewals, and donations processed through the embedded payments stack. Distribution is direct to enterprise, augmented by app-store listings (Salesforce AppExchange, Blackbaud Marketplace) and OTA/aggregator partnerships (TripAdvisor, Expedia, GetYourGuide, Tiqets, Ingresso, CityPASS). The platform operates primarily in the United States and Canada.

ACME was founded by veterans of Ticketmaster and PayPal and is led by CEO Bill Shaughnessy (since September 2018), with co-founder Garrett Price as Chairman. In November 2025, ACME was acquired by Peek, a tour and activities platform, as part of Peek's $70M funding round led by Springcoast Partners, combining ACME's cultural-institution software with Peek's distribution to reach an end market of over 150M customers.

Name

Acme Technologies

Legal name

ACME Technologies, Inc.

Website

https://acmeticketing.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

101–250 employees

Short description

ACME Technologies provides a cloud-based omnichannel ticketing, membership, donation, and embedded-payments platform for cultural institutions. Founded in 2013, it serves 500+ museums, zoos, aquariums, botanical gardens, and historical sites in North America, and was acquired by Peek in November 2025.

Ownership category

akta.pro rank

Product category

Cultural Institution Ticketing Software

NAICS

Amusement Parks and Arcades (7131), Museums, Historical Sites, and Similar Institutions (712), Amusement and Theme Parks (71311)

SIC

Services-Prepackaged Software (7372), Services-Amusement & Recreation Services (7900)

akta.pro primary industry

Tour/Activities/Attractions Reservation Systems (THALADAG)

Keywords

• Online ticketing software
• Membership management software
• Donation management software
• Cultural institution software
• Embedded payment processing

Headquarters

HQ city

San Jose

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Subscription/Ticketing Platform: ACME operates as a B2B SaaS platform providing ticketing, membership, and payment software to cultural institutions. Revenue is generated through platform licensing and transaction processing fees for tickets, memberships, and donations sold through the platform.
2. Transaction Processing: The platform processes over $2B in transaction revenue, earning take rates on ticket sales, membership renewals, and donation transactions processed through the embedded payments system.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

ACME Technologies provides a cloud-based, omnichannel ticketing, membership, donation, and embedded payments platform purpose-built for cultural institutions including museums, zoos, aquariums, botanical gardens, and historical sites. The platform unifies online ticketing, point-of-sale, membership management, donation processing, and CRM integrations into a single multi-tenant system processing over $2B in transactions annually across 500+ major attractions.

Product overview

ACME Technologies offers a unified omnichannel ticketing platform for cultural institutions comprising eight integrated modules. The core platform includes Ticketing & Admissions for online and POS ticket sales, Membership Management for automated renewals and CRM sync, Donations Management for one-click and recurring donations, Online & Group Sales for streamlined group check-in, Open API for extensive third-party integrations, and Reporting & Data for cross-channel analytics. Two additional add-on modules—Enhanced Fraud Shield and Embedded Payments—extend the platform\'s security and payment capabilities. The system processes tickets, memberships, and donations in a single integrated ecosystem serving museums, zoos, aquariums, botanical gardens, and historical sites.

Differentiator

Problem solved

Functional benefit

Products and services

• Ticketing & Admissions Cloud-based online ticketing and admission software that enables cultural institutions to sell tickets, manage capacity with timed entry, process online payments, and provide seamless point-of-sale functionality. Includes mobile-optimized checkout, fraud prevention, and paperless entry capabilities.
• Membership Management Membership management software that automates renewals, enables CRM integrations with Salesforce and Raiser's Edge, and provides tools to convert visitors into loyal members. Includes auto-renew functionality, back-office management, and conversion-boosting features.
• Donations Management Donation management software enabling cultural institutions to generate support through one-click donations during checkout, manage recurring contributions, and track donor performance. Integrates with CRM systems for comprehensive donor tracking.
• Online & Group Sales Online and group sales solution that streamlines ticket purchasing across platforms with one-click group check-in, flexible online ticketing with coupon and promo support, and omnichannel capabilities including timed and paperless entry.
• Open API Open API providing connectivity for CRM integrations (Salesforce, Raiser's Edge), OTA integrations (TripAdvisor, Expedia, GetYourGuide), and custom data analytics via Power BI. Enables customizable checkout flows, sales rules, and ticket limitations.
• Reporting & Data Reporting and business intelligence platform providing access to hundreds of data points across all sales channels. Includes Google Analytics integration, cross-channel reporting, customizable reports, and complete financial visibility with embedded payments tracking.
• Enhanced Fraud Shield Advanced fraud protection using 150+ data points sent in real-time to issuing banks for accurate risk evaluation. Includes proprietary IP blocking, velocity controls, and 3D Secure (3DS) to reduce chargebacks while increasing legitimate transaction approvals.
• Embedded Payments Fully integrated payment processing built directly into the platform. As a registered payment facilitator (PayFac), provides omnichannel payments across online, mobile, kiosk, and in-person sales with unified transaction tracking and support, including Google Pay and Apple Pay support.

Quantifiable outcome

• 221M+ tickets and memberships sold
• +3 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

Feature6 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• PeekcoreStrategic or Co-development Partner · 20 November 2025Peek announced acquisition of ACME Ticketing as part of $70M funding round. The acquisition aims to expand Peek’s reach to over 150 million customers and enhance product offerings for the combined platform.
• SalesforcecoreTechnology or IntegrationNative integration on Salesforce AppExchange enabling CRM connectivity, customer data synchronization, and unified visitor management across platforms.
• Raiser’s Edge NXTcoreTechnology or IntegrationDeep integration with Blackbaud’s Raiser’s Edge NXT for nonprofit fundraising and donor management, allowing seamless sync of memberships and donations.
• HumanitrucoreTechnology or IntegrationCRM integration for nonprofit membership and donor management, enabling organizations to sync customer data and track supporter relationships.
• IngressominorChannel Partner/ Reseller/ DistributorChannel partner for gaining exposure and growing revenue through distribution network.
• TiqetsminorChannel Partner/ Reseller/ DistributorReseller/distribution partner for ticket distribution.
• City PassminorChannel Partner/ Reseller/ DistributorDistribution partner for bundled attraction passes.
• BlackbaudcoreTechnology or IntegrationBlackbaud Marketplace partner providing integrations across Blackbaud’s nonprofit software suite including Raiser’s Edge.
• WorldPaycoreTechnology or IntegrationPayment processor for Canadian market compliance with card industry regulations.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• GetYourGuide: Global OTA for tours, activities, and attractions with a large consumer marketplace. Functions as both a distribution partner for ACME inventory and an indirect competitor at the consumer ticketing layer.
• Blackbaud: Large incumbent provider of nonprofit software including Raiser's Edge NXT CRM and Blackbaud Marketplace ticketing/payments. ACME integrates with Blackbaud but Blackbaud's own ticketing and CRM products compete directly for the same cultural-institution wallet.
• Eventbrite: Large horizontal self-serve event ticketing platform used by some cultural institutions for ad hoc events. Competes with ACME in event-style ticketing but lacks ACME's integrated CRM, membership, and donation workflows.
• Ticketmaster: Largest global ticketing platform serving entertainment, sports, and cultural venues. The founders of ACME came from Ticketmaster and Ticketmaster remains an enterprise incumbent competing in large-venue attraction ticketing.

Direct peers

• Tessitura Network: The leading integrated CRM and ticketing platform purpose-built for arts and cultural organizations in North America. Directly competes with ACME across museums, performing arts centers, and cultural attractions with deep membership, ticketing, and donor workflows.
• Spektrix: Cloud-based ticketing, CRM, and marketing platform focused on arts and cultural organizations in the UK and North America. Directly comparable to ACME in mission, vertical focus, and integrated membership/donations/ticketing approach.
• PatronManager: A Salesforce-based ticketing and CRM solution for arts and cultural organizations (operated by Tessitura). Overlaps with ACME across small-to-mid museums and performing arts venues with subscription-based ticketing and CRM in one platform.
• Vendini: Ticketing, marketing, and venue management software for live event and cultural venues in North America. Directly competes with ACME for mid-market museums, theaters, and attractions with comparable online ticketing and POS functionality.
• Tiqets: OTA platform for booking tickets to museums, attractions, and cultural sites worldwide. Competes with ACME for distribution of attraction tickets and is also a reseller partner for ACME-connected inventory.
• Galaxy Digital (now part of TixTrack): Ticketing, membership, and fundraising platform purpose-built for zoos, aquariums, museums, and attractions. Directly overlaps ACME's primary verticals with similar subscription + transaction-fee revenue model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/in/bill-shaughnessy-7295625
• Xx.com/acmeticketing

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds2 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Acme Technologies