What IM Digital does

IM Digital (legal entity Imagination Media LLC) is an independent US commerce consultancy founded in 2010 and headquartered in Boca Raton, Florida, with 51–100 employees. The firm operates across six practice areas — Commerce Strategy, Experience Design, Commerce Engineering, Growth Marketing, Data and Analytics, and Intelligence Systems (AI) — delivered either as discrete engagements or bundled under TotalCare, an ongoing embedded-team partnership model that positions IM Digital as a long-term extension of the client's commerce organization rather than a transactional vendor.

The firm's technology foundation is built around tier-1 partnerships with the major commerce platforms — Shopify (Platinum Partner), Bloomreach (Partner of the Year), Adobe Commerce / Magento, Commercetools, and Klaviyo (Elite Master) — combined with proprietary products that productize recurring engagements: Elevate (Shopify Plus B2B extensibility), Prospect (AI-first B2B sales lifecycle and quote-to-cash), Relay (data integration with 50+ connectors), and Aura (enterprise AI agent infrastructure with governance and supervisor-agent oversight). The firm also offers Tapestry, a B2B Accelerator for Shopify. AI capability is delivered through a combination of Google Gemini integration, RAG-based knowledge retrieval, autonomous agent orchestration, and multimodal (text and image) recommendation engines, as exemplified by the Samplize AI paint-match tool.

IM Digital generates revenue through professional services — strategy and discovery projects, implementation engagements, and TotalCare retainers — targeting enterprise and mid-market brands primarily in retail, e-commerce, building products/manufacturing, hospitality, luxury, and home/interiors. The firm is privately held and founder/management-owned, with no disclosed outside investment or parent company. Its GTM motion is consultative and direct, emphasizing long-term partnerships over transactional work, with named clients including LIXIL, American Standard, Pampered Chef, Miami Heat, MZ Wallace, Blackberry Farm, Material Bank, Thirdlove, Havaianas, and Dashing Diva.

Name

IM Digital

Legal name

Imagination Media LLC

Website

https://imdigital.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

51–100 employees

Short description

IM Digital is an independent US commerce consultancy (founded 2010, Boca Raton, 51–100 employees) offering strategy, design, engineering, marketing, analytics, and AI across Shopify, Bloomreach, Adobe, and Commercetools for enterprise and mid-market brands in retail, manufacturing, and hospitality.

Ownership category

akta.pro rank

Product category

Digital Commerce Consulting

NAICS

Computer Systems Design Services (541512), Software Publishers (5132), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Advertising Agencies (7311)

akta.pro primary industry

Digital Strategy & Transformation (BPAHAEAA)

akta.pro secondary industry

Data Engineering, Integration & ETL/ELT Services (BPAEAHAB)

Keywords

• Commerce consulting services
• B2B ecommerce solutions
• Shopify Plus implementation
• Composable commerce platforms
• AI agent development

Headquarters

HQ city

Boca Raton

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Consulting and Professional Services: IM Digital generates revenue through ongoing consultancy partnerships (TotalCare), project-based engagements, and retainer arrangements for commerce strategy, experience design, commerce engineering, growth marketing, data analytics, and AI implementation services. The company operates as a full-service commerce consultancy with multiple practice areas that can be engaged individually or as an integrated team.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

IM Digital is a digital commerce consultancy that helps enterprise and mid-market brands design, build, and grow online commerce experiences across Strategy, Experience Design, Commerce Engineering, Growth Marketing, Data & Analytics, and Intelligence Systems practices. It also builds and licenses proprietary products—Elevate, Prospect, Relay, Aura, and Tapestry—that extend Shopify Plus, Adobe Commerce, BigCommerce, and Bloomreach implementations, with B2B commerce as a flagship specialty.

Product overview

IM Digital is an independent commerce consultancy offering strategy, design, engineering, marketing, analytics, and AI capabilities through seven core service practices. The company operates primarily through TotalCare, an ongoing partnership model that bundles all six practices into a single engagement with one embedded team. Proprietary solutions include four named products: Elevate (Shopify Plus B2B extensibility for manufacturers and wholesalers), Prospect (AI-first B2B field sales and quote-to-cash tool), Relay (data integration and ETL with 50+ connectors), and Aura (enterprise AI agent infrastructure with governance and control). These products extend the core consultancy services with purpose-built tools for specific commerce challenges.

Differentiator

Problem solved

Functional benefit

Brands

• Elevate: Shopify Plus extensibility for B2B manufacturers and wholesalers. Faster launch, critical features from day one.
• Prospect
• Relay
• Aura
• Tapestry

Products and services

• Commerce Strategy
• Experience Design
• Commerce Engineering
• Growth Marketing
• Data and Analytics
• Intelligence Systems
• TotalCare
• Elevate
• Prospect
• Relay
• Aura
• Tapestry

Quantifiable outcome

• Organizations adopting composable approaches can implement new features up to 80% faster than competitors relying on monolithic platforms
• +1 more outcomes

Named customers15 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability9 records

Feature6 records

Partnerships

Eight partnerships are on record, tiered core and secondary.

• ShopifycoreTechnology or IntegrationIM Digital is a Shopify Platinum Partner, the highest partnership tier. They specialize in Shopify Plus implementations, B2B commerce on Shopify, and composable commerce architectures using Shopify. They have developed proprietary solutions like Elevate for Shopify Plus B2B extensibility.
• BloomreachcoreTechnology or IntegrationIM Digital is Bloomreach Partner of the Year. They leverage Bloomreach's Customer Data Platform, AI-driven search, dynamic merchandising, and personalized recommendation engines for hyper-personalization implementations. Key solutions include Bloomreach Engagement, Weblayers, and AI/ML-driven product recommendations.
• Adobe (Commerce Cloud)coreTechnology or IntegrationIM Digital has received Adobe Experience Maker Award recognition for work with Adobe Commerce Cloud (Magento). They have developed custom solutions for Magento platforms including rules engines and fraud prevention systems for clients like Material Bank.
• KlaviyosecondaryTechnology or IntegrationIM Digital holds Klaviyo Elite Master status, indicating top-tier expertise in email marketing and lifecycle automation using the Klaviyo platform.
• MACH AlliancesecondaryStrategic or Co-development PartnerMACH Alliance (Microservices, API-first, Cloud-native, Headless) promotes composable commerce principles that IM Digital follows. The alliance advocates for flexibility and best-of-breed component selection in commerce architectures.
• CommercetoolscoreTechnology or IntegrationIM Digital has delivered projects using Commercetools API, including custom front-end development for Design Shop with innovative interactive design tools integrated with backend systems.
• Google (Gemini)coreTechnology or IntegrationIM Digital leverages Google Gemini for AI-powered solutions, including an AI paint color match tool for Samplize that translates text or image input into precise product recommendations.
• YotposecondaryTechnology or IntegrationIM Digital integrates Yotpo for loyalty program data display within Bloomreach Weblayers implementations, enabling real-time loyalty status and rewards progress visibility.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Absolunet: Shopify Plus partner and commerce consultancy with deep B2B and composable commerce expertise serving enterprise brands — most directly comparable to IM Digital's positioning, customer base, and Shopify-centric go-to-market.
• Vaimo: Global digital commerce agency specializing in composable commerce, Adobe Commerce, and Shopify Plus implementations for enterprise brands — overlapping service portfolio and customer segments with IM Digital.
• Astound Commerce: Enterprise commerce agency delivering strategy, design, and engineering across Shopify, Salesforce Commerce Cloud, and Adobe Commerce — comparable scope of practice and enterprise B2B/B2C client roster.
• Bounteous: Digital commerce consultancy offering strategy, experience design, engineering, and analytics with strength in Shopify, Adobe, and composable platforms — directly comparable integrated services model.
• Pivotree: Commerce specialist with implementation services across Shopify, BigCommerce, and commercetools, plus proprietary integration products — overlaps on the systems integration and platform migration core of IM Digital's business.
• Elogic Commerce: Boutique e-commerce agency specializing in Magento, Shopify, and BigCommerce implementations for mid-market and enterprise merchants — overlaps with IM Digital on platform migration and ongoing commerce engineering.

Broad incumbents

• Dept: Large global digital agency with commerce, engineering, and AI capabilities serving enterprise brands — broader portfolio than IM Digital but competes for the same enterprise commerce transformation RFPs.
• Publicis Sapient: Global digital transformation consultancy (Publicis arm) with deep commerce practice — competes for the largest enterprise commerce engagements where IM Digital may be outbid on scale and geographic footprint.
• DEG (Accenture Song): Accenture-owned digital commerce agency with strength in Shopify, Adobe, and Salesforce Commerce Cloud implementations for enterprise — comparable platform partnerships but materially larger delivery capacity.
• Blue Acorn iCi (Concentrix): Commerce and customer experience agency (now part of Concentrix) with deep Shopify Plus, Adobe, and Salesforce Commerce Cloud expertise — comparable enterprise client roster and platform partner status, larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/imgmedianet
• LinkedInlinkedin.com/company/imdigital-agency
• Xx.com/im_imdigital

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IM Digital