reSTART

What reSTART does

reSTART is a Washington State-based behavioral health treatment provider operating as the first dedicated residential facility in the United States for internet and gaming addiction. Founded in 2009 by Cosette Rae (CEO) and Dr. Hilarie Cash (Chief Clinical Officer), the company delivers a full continuum of care including residential treatment, partial hospitalization (PHP), intensive outpatient (IOP) and outpatient counseling across four campuses and five program areas in the Pacific Northwest, headquartered in Bellevue, WA.

The clinical model is built around proprietary assessment instruments (the BIGS and CASH screens) developed internally and used to standardize intake across the care continuum. Treatment is delivered by licensed clinicians in a HIPAA-compliant environment, and the program has logged over 1 million hours of therapeutic care across 17 years of operation. Residential pricing averages roughly $1,000 per day for a 12-16 week stay, implying an average revenue per residential episode of $84,000-$168,000. The company has generated sustained national media coverage across ESPN, National Geographic, CBS News, NPR, NBC and the Today Show, which functions as a primary demand-generation channel in a category where awareness is the dominant acquisition constraint.

The business is a founder-owned LLC with 11-50 employees, no disclosed external funding, and operations concentrated in Washington State. Revenue is generated almost entirely from out-of-pocket family payments for residential episodes, supplemented by fees from lower-acuity PHP, IOP and outpatient services. The 2019 WHO inclusion of Gaming Disorder in ICD-11 provides formal diagnostic legitimacy that supports the company's reimbursement and referral positioning in a category it has effectively defined since 2009.

Name

reSTART

Legal name

reSTART Internet Addiction Recovery Program, LLC

Website

https://netaddictionrecovery.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

reSTART is the first dedicated US residential treatment facility for internet and gaming addiction, delivering a full continuum of residential, PHP, IOP and outpatient care from four Pacific Northwest campuses.

Ownership category

akta.pro rank

Product category

Behavioral Health Treatment

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Residential Mental Health and Substance Abuse Facilities (623220), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Health Services (8000)

akta.pro primary industry

Behavioral Health for Children & Adolescents (Youth Services) (HLAFACAL)

akta.pro secondary industries

Substance Use Prevention & Recovery Services (EDALAFAE), Peer Support, Recovery Coaching & Sober Living Services (HLAFACAN)

Keywords

• Technology addiction treatment
• Residential mental health
• Gaming disorder recovery
• Outpatient behavioral health
• Digital wellness programs

Headquarters

HQ city

Washington

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Residential Treatment Programs: Residential treatment programs for technology addiction providing 24/7 care in a structured, immersive environment. Clients undergo digital detox requiring abstinence from internet, smartphones, and gaming. Treatment duration ranges from 12-16 weeks with costs averaging $1,000 per day.
2. Partial Hospitalization Program (PHP): Full-day structured support for teens and adults who need more than outpatient care but don't require residential treatment. Includes daily individual and group therapy, skill-building, and medication support when needed.
3. Intensive Outpatient Program (IOP): Structured therapeutic care for teens (16-18) and adults allowing them to stay engaged at home, work, or school. Includes weekly individual and group sessions focusing on emotional regulation, healthy communication, and life balance.
4. Outpatient Counseling Services: Individual counseling and coaching services including life coaching for screen addiction, outpatient therapy, and support programs for teens and adults.
5. Insurance Billing: Insurance verification and billing services, with many treatment programs potentially covered by health insurance plans.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

reSTART provides evidence-based residential and outpatient mental health treatment programs for technology addiction, gaming disorder, and co-occurring conditions (anxiety, depression, trauma, ADHD, ASD). It delivers a full continuum of care—from residential and partial hospitalization to intensive outpatient and outpatient counseling—for teens, young adults, adults, and families, supported by proprietary screening tools (BIGS, CASH).

Product overview

reSTART is a mental health treatment provider offering a full continuum of care for technology addiction and co-occurring mental health conditions. The organization operates a multi-product portfolio consisting of residential care, intensive outpatient (IOP), partial hospitalization (PHP), and outpatient counseling programs specifically designed for teens and young adults. These core programs are organized into specialized treatment tracks addressing video game addiction, internet addiction, social media addiction, VR addiction, gambling and gaming recovery, and screen time addiction. reSTART also offers adjunct services including a gap year program for adults, life coaching, and specialized programs for co-occurring conditions such as anxiety and depression. The treatment model combines cognitive behavioral therapy, mindfulness, outdoor experiences, and fitness activities. The organization has expanded from its original residential program (opened 2009) to include multiple facilities including Heavensfield Retreat Center for young adults and the Bellevue Technology Center outpatient campus. reSTART also provides assessment tools including the Brief Internet and Gaming Screen (BIGS) for screening problematic technology use.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Care Immersive, evidence-based residential treatment program for teens and young adults facing anxiety, depression, trauma, ADHD, ASD, and technology addiction in a peaceful, wellness-focused setting with 24/7 care and digital detox.
• Intensive Outpatient Program (IOP) Structured therapeutic care for teens (16-18) and adults with weekly individual and group sessions focused on emotional regulation, healthy communication, life balance, and setting boundaries with digital distractions.
• Partial Hospitalization Program (PHP) Full-day structured support for teens (16-18) and adults who need more than outpatient care but do not require residential treatment, including daily therapy, skill-building, and medication support when needed.
• Outpatient Counseling Individual and group counseling services for mental health and technology-related behavioral addictions, available for ongoing support after higher levels of care.
• Program for Teens Specialized treatment program for adolescents addressing digital distractions, gaming addiction, social media addiction, and co-occurring mental health conditions such as anxiety, depression, trauma, ADHD, and ASD.
• Program for Adults Treatment program for adults addressing problematic technology use, internet addiction, video game addiction, and related mental health concerns across the full continuum of care.
• Gap Year for Adults Structured gap year program for adults to address technology addiction while developing life skills and transitioning to healthier digital habits.
• Life Coaching for Screen Addiction Coaching services to help individuals build healthier relationships with technology and develop sustainable life balance.
• Brief Internet and Gaming Screen (BIGS) Screening tool developed by the reSTART professional group to help individuals assess problematic internet and gaming use over the past 12 months and inform decisions about gaming engagement.
• Computer/Addiction Screen (CASH) Diagnostic screening tool developed by Dr. Hilarie Cash for identifying computer and internet addiction symptoms, including increasing time spent, failed control attempts, euphoria, craving, neglect of relationships, and physical symptoms.
• Heavensfield Retreat Center Residential retreat facility for young adults providing a private, peaceful, and spacious environment for technology users seeking recovery.
• Bellevue Technology Center Campus Outpatient treatment center located in Bellevue Technology Center featuring 14 themed treatment rooms and communal spaces on 46 park-like acres, near Microsoft's headquarters.

Quantifiable outcome

• Clients achieve sustained recovery with ongoing support and tools learned during treatment
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Five partnerships are on record, tiered minor and core.

• Sasquatch StrengthminorOthersCrossFit affiliate used by reSTART participants for fitness training. Located near the intensive offsite housing center in Redmond, WA. Part of the comprehensive wellness approach combining physical fitness with technology addiction treatment.
• Snoridge CrossfitminorOthersCrossFit affiliate utilized by reSTART program for physical fitness activities as part of the treatment regimen. Supports clients in building healthy habits and community connections.
• CrossFit MonroeminorOthersLocal Washington state CrossFit affiliate utilized by the reSTART program for fitness training and community building among participants in recovery.
• CrossFit Boxes Near Treatment CentersminorOthersVarious CrossFit affiliates located near reSTART campuses utilized for client fitness activities. Numerous CrossFit boxes are located near the center and frequented depending on fitness level and interests of participants.
• Bellevue Technology Center (KBS)coreStrategic or Co-development PartnerStrategic location partner providing office space in the Bellevue Technology Center. reSTART positioned in the tech hub near Microsoft's headquarters, aligning with the company's values of community, connection, and nature. Located on 46 park-like acres, the space supports the innovative treatment environment with themed therapy rooms and communal areas.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Caron Treatment Centers: National nonprofit addiction treatment provider with residential and outpatient services across substance use and behavioral health. Established incumbent with overlapping residential and outpatient capabilities.
• Hazelden Betty Ford Foundation: Major nonprofit addiction treatment network with residential, IOP and outpatient programming across substance and behavioral addictions. Established incumbent in addiction treatment category.
• Rogers Behavioral Health: Larger multi-site behavioral health system offering residential, PHP, IOP and outpatient programs across psychiatric and addiction diagnoses. Indirect competitor in residential behavioral health capacity.

Direct peers

• Morningside Recovery: Specializes in internet gaming addiction and process addiction treatment for adults and adolescents. Closest direct competitor in technology and gaming addiction residential/IOP care with overlapping population focus.
• Sandstone Care: Operates teen and young adult behavioral health programs including residential, PHP, IOP and outpatient across multiple states. Closely comparable continuum-of-care model serving adolescents and emerging adults.
• The Edge Treatment Center: Operates residential and outpatient programs specifically for video game and internet addiction. Overlaps with reSTART on technology-addiction continuum of care and adolescent/young adult populations.
• Newport Academy: Residential and outpatient mental health treatment for teens and young adults with co-occurring behavioral concerns including technology-related issues. Direct peer in adolescent residential behavioral health.
• Paradigm Treatment Centers (formerly Paradigm Malibu): Provides teen and young adult residential, IOP and outpatient mental health care including tech/social media-related concerns. Comparable adolescent residential behavioral health model.

Emerging players

• Charlie Health: Virtual intensive outpatient and mental health programs for adolescents and young adults. Represents the emerging virtual-first model that competes with reSTART's IOP/outpatient offerings at lower cost.

Others

• Lightfully Behavioral Health: Residential and outpatient mental health treatment for teens and adults with co-occurring conditions. Adjacent peer serving overlapping populations with general residential mental health focus.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/restartyourlife
• Facebookfacebook.com/netaddictionrecovery
• Instagraminstagram.com/restartlife.rtf
• LinkedInlinkedin.com/company/restart-internet-addiction-recovery-program

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about reSTART