Kommo
Kommo is a messenger-based CRM platform that unifies WhatsApp, Instagram, TikTok, and other messaging channels with AI-driven automation for SMBs and mid-market businesses selling via conversational commerce across 100+ countries.
- Company typePrivate
- Founded2009
- HeadquartersSan Francisco, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Kommo does
Kommo (operated by QSOFT LLC, founded 2009) is an AI-powered messenger-based CRM platform headquartered in San Francisco with 251-500 employees and a claimed customer base of 100,000+ businesses across 100+ countries. The platform's core product is a unified inbox that aggregates conversations from WhatsApp, Instagram, TikTok, Facebook Messenger, Telegram, and SMS into a single interface, paired with a visual CRM pipeline, a Salesbot for FAQ automation, and an AI Agent add-on that operates 24/7 to answer customer questions, generate follow-ups, score lead temperature, and attribute conversions to ad sources. The product architecture relies on deep native integrations with the Meta ecosystem (Kommo holds an official Meta Partner Badge), TikTok, Google Workspace (Gmail, Calendar, Ads, Drive), Microsoft, and Shopify, supported by a public Developer Center/API for custom integrations.
Kommo monetizes through a tiered per-user subscription (Base $15, Advanced $25, Pro $45 per user/month, plus Enterprise custom contracts) layered with usage-based add-ons: AI Agent credits, Paid API packages, and WhatsApp Conversation Credits. Distribution combines a self-serve product-led growth motion (14-day free trial with no credit card, freemium lead-capture tools such as WhatsApp Link/QR generators) with a global Certified Expert Partner program and an enterprise direct-sales overlay. The target customer base is predominantly horizontal SMB and mid-market, with named deployments spanning SaaS (Qollabi), healthcare and aesthetic clinics (Selda Center, Ezwell Health), financial services (King Invest Solutions, Freedom Credit Booster, Gravity Capital), real estate (Best Choice Realty), and e-commerce (Texas Sweet Heat, Millennium Seating) — the latter notably migrating from Salesforce, Freshsales, and Microsoft Dynamics. The company is private, bootstrapped with no disclosed funding rounds, and compliant with GDPR, CCPA, Privacy Shield, PCI-DSS, and Google's API User Data Policy.
Kommo firmographics
Firmographics- Name
- Kommo
- Legal name
- QSOFT LLC
- Website
- https://kommo.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Kommo is a messenger-based CRM platform that unifies WhatsApp, Instagram, TikTok, and other messaging channels with AI-driven automation for SMBs and mid-market businesses selling via conversational commerce across 100+ countries.
- Ownership category
- akta.pro rank
Kommo industry classification
Industry- Product category
- AI-powered Customer Relationship Management (CRM) Software
- NAICS
- Software Publishers (513210), Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Customer Engagement & Messaging (Email, SMS, Push, In-App) (BPAFAFAI)
- akta.pro secondary industries
- Marketing Automation & Campaign Management CRM (HDAEAFAB), Marketing Automation, CRM & Lifecycle Messaging (BPAMALAE), Customer Service, Support & Contact Center CRM (HDAEAFAC)
Keywords
Where Kommo is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Kommo business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- CRM Subscription Plans: Per-user monthly subscription model with tiered plans (Base $15, Advanced $25, Pro $45) offering different lead limits, channel capacities, and feature access. Billed on 6-month terms with per-user pricing.
- AI Agent Packages: Credit-based add-on packages for AI agent functionality. Credits consumed based on usage of eligible AI features. Package Periods are 30-day periods. AI agent requires active paid Kommo subscription.
- Paid API Packages: Paid API packages for messaging API functionality. Available only to customers with active paid Kommo CRM subscription. Usage limits are non-refundable and non-transferable.
- WhatsApp Conversation Credits (WCCs): Charges for WhatsApp Business messaging usage, as referenced in refund policy.
- Enterprise Custom Contracts: Custom pricing and contracts for enterprise customers with top-grade security, control and support requirements. Depends on custom business needs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Base plan - For small teams with AI essentials and simple workflow |
| Subscription | Multi-year contract | Advanced plan - For growing teams with smarter AI automation |
| Subscription | Multi-year contract | Pro plan - For mature teams scaling with advanced AI automation |
| Subscription | Multi-year contract | Enterprise - Custom AI CRM with top-grade security and support |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels9 records
Kommo product offering
Product offeringCore offering
Kommo is an AI-powered messenger-based Customer Relationship Management (CRM) platform that consolidates WhatsApp, Instagram, TikTok, Facebook, and other messaging channels into a single unified inbox. The platform enables businesses to automate sales conversations, qualify leads, manage visual pipelines, and convert chat interactions into revenue through conversational selling and AI agents.
Product overview
Kommo is an AI-powered messenger-based CRM platform designed for conversational sales across multiple messaging channels. The core platform (Kommo CRM) provides unified inbox management, visual pipeline tracking, and AI-driven automation, while specialized channel modules (WhatsApp CRM, Instagram CRM, TikTok CRM) enable sales on individual messaging platforms. The AI Agent add-on operates as a separate credit-based service that provides 24/7 autonomous customer support, FAQ answering, and lead management. Free tools include WhatsApp Link Generator, QR Code Generator, and WhatsApp Pricing Calculator for lead capture and communication planning. The platform is offered across four pricing tiers: Base ($15/user/month), Advanced ($25/user/month), Pro ($45/user/month), and Enterprise (custom pricing).
Differentiator
Problem solved
Functional benefit
Products and services
- Kommo CRM Core messenger-based CRM platform that unifies WhatsApp, Instagram, Facebook, TikTok, and other messaging channels into a single inbox for businesses to manage leads, automate conversations, and close sales via chat.
- WhatsApp CRM Specialized CRM module for WhatsApp that enables businesses to manage customer conversations, send broadcasts, automate responses, and track WhatsApp-driven sales through the Kommo platform.
- Instagram CRM Specialized CRM module for Instagram Direct Messages that helps businesses convert DMs into leads, automate replies, and track Instagram-driven customer journeys inside Kommo.
- TikTok CRM Specialized CRM module for TikTok that enables businesses to capture leads from TikTok comments and DMs, route them into pipelines, and automate follow-up conversations.
- Kommo AI Agent Standalone AI add-on product sold as a credit-based package that autonomously qualifies leads, books meetings, answers FAQs, and responds to customers across connected messaging channels inside Kommo.
- AI Booking Agent AI-powered booking automation agent that schedules appointments and meetings with customers through messaging channels without requiring human intervention.
- Kommo API Developer API and integration platform that allows technical teams to build custom integrations, embed Kommo CRM functionality, and connect the platform with external systems.
Companies that use Kommo
Customer profileNamed customers14 records
Segments6 records
Ideal customer profiles5 records
Kommo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration29 records
AI capability7 records
Feature10 records
Kommo partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- Meta (Facebook/WhatsApp)coreMeta is an official partner of Kommo, displayed as Meta Partner Badge on the Kommo website. Kommo integrates with WhatsApp, Facebook Messenger, and Instagram as core messaging channels. The partnership enables businesses to use WhatsApp for sales with broadcasting, bots and more, Instagram messaging, stories and comments, and Facebook messaging - all connected to Kommo's unified inbox.
- GooglecoreGoogle integration enables single sign-on (Google login), email synchronization (Gmail.insert, Gmail.send, Gmail.readonly scopes), calendar synchronization, Google Ads integration for audience management, and Google Drive for document workflow automation. Google API User Data Policy compliance is explicitly documented.
- FacebookcoreFacebook integration enables Facebook login (Continue with Facebook), Facebook Messenger channel integration, and Facebook messaging as part of the unified multi-channel inbox.
- TikTokcoreTikTok integration enables automated TikTok engagement to capture quality leads and boost sales. TikTok messaging, comments and engagement are managed through Kommo's unified inbox alongside other messaging channels.
- Certified Kommo Expert PartnerscoreKommo maintains a global network of certified expert partners who provide implementation, CRM setup, integration, and technical support services. The partner program is promoted with a partner list and 'Become a Partner' registration. Information may be shared with certified partners to improve or customize services, provide support, or offer value-added services including CRM setup and integration.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
Kommo competitors and assessment
Company assessmentBroad incumbents
- HubSpot: All-in-one CRM platform with marketing automation, sales hub, and service hub. Overlaps with Kommo on SMB CRM, sales pipeline management, and AI-driven marketing automation but covers a much broader portfolio beyond messaging.
- Intercom: Customer messaging platform with AI agent (Fin), shared inbox, and CRM-adjacent workflows. Competes with Kommo's AI Agent and unified inbox for AI-driven customer support and conversational sales use cases.
Direct peers
- Pipedrive: SMB-focused sales CRM with visual pipeline management. Competes head-to-head with Kommo's CRM Pipeline offering for small and mid-market sales teams, though Pipedrive lacks Kommo's native multi-channel messenger inbox.
- Freshsales (Freshworks): SMB-to-mid-market CRM with built-in AI (Freddy AI), email/phone, and chat. Kommo's documented displacements of Freshsales (Millennium Seating) confirm direct product overlap in the affordable SMB CRM segment.
- Zoho CRM: Affordable SMB and mid-market CRM with workflow automation, AI assistant (Zia), and multichannel communication. Direct overlap with Kommo on cost-conscious sales pipeline management and automation.
- Wati: WhatsApp Business API platform purpose-built for SMB sales and support on WhatsApp. Directly competes with Kommo's WhatsApp CRM module for the same messenger-first sales use case.
- Respond.io: Omnichannel messaging CRM that unifies WhatsApp, Messenger, Instagram, TikTok and other channels into a customer conversation workspace. Closest direct competitor to Kommo's unified inbox proposition.
- Bird (formerly MessageBird): Omnichannel communication platform offering CRM, inbox, and automation across WhatsApp, SMS, email, and social channels. Comparable scope to Kommo's multi-channel messaging CRM with enterprise go-to-market.
- Bitrix24: Affordable SMB CRM with contact center, sales pipeline, and omnichannel communication features including WhatsApp and social. Competes with Kommo on the SMB price-sensitive tier with broader collaboration tooling.
Others
- Twilio: Communications platform-as-a-service providing messaging APIs (including WhatsApp) and Segment CDP. Adjacent infrastructure rather than direct CRM competitor, but powers many messaging experiences that compete with Kommo's stack.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Kommo social profiles
Digital presenceKommo compliance and trust
Trust signalCompliance8 records
Kommo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Kommo leadership team
Management profileNumber of profiles
Profiles2 records
Kommo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Kommo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Kommo
What does Kommo do?
Kommo is an AI-powered messenger-based Customer Relationship Management (CRM) platform that consolidates WhatsApp, Instagram, TikTok, Facebook, and other messaging channels into a single unified inbox. The platform enables businesses to automate sales conversations, qualify leads, manage visual pipelines, and convert chat interactions into revenue through conversational selling and AI agents.
Is Kommo a public or private company?
Kommo is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Kommo founded?
Kommo was founded in 2009. It employs 251 to 500 people.
Where is Kommo based?
Kommo is headquartered in San Francisco, United States, in the North America region.
How does Kommo make money?
Five revenue lines are on record. CRM Subscription Plans are the primary driver. The others are AI Agent Packages, paid API Packages, whatsApp Conversation Credits (WCCs) and enterprise Custom Contracts.
Who are Kommo's main competitors?
Broad incumbents on record are HubSpot and Intercom. Direct peers are Pipedrive, Freshsales (Freshworks), Zoho CRM, Wati, Respond.io, Bird (formerly MessageBird) and Bitrix24. Twilio is listed as an others.
Does Kommo have an API?
Yes. Kommo offers a public API through its Developer Center that allows developers to customize accounts and build integrations for the marketplace. The API enables access to CRM functionality, messaging channels, pipeline management, and other core features for custom development and third-party integrations. Developer documentation is at developers.kommo.com/docs/kommo-for-developers.
What industry is Kommo in?
Kommo's product category is AI-powered Customer Relationship Management (CRM) Software. Its primary akta.pro industry code is BPAFAFAI, Customer Engagement & Messaging (Email, SMS, Push, In-App), with a secondary code of HDAEAFAB, Marketing Automation & Campaign Management CRM. Its NAICS code is 513210 and its SIC code is 7372.