Kommo

AI-powered Customer Relationship Management (CRM) Softwarekommo.com

Kommo is a messenger-based CRM platform that unifies WhatsApp, Instagram, TikTok, and other messaging channels with AI-driven automation for SMBs and mid-market businesses selling via conversational commerce across 100+ countries.

Company typePrivate
Founded2009
HeadquartersSan Francisco, United States
Headcount251–500
GTM typeB2B
OfferingSoftware

What Kommo does

Kommo (operated by QSOFT LLC, founded 2009) is an AI-powered messenger-based CRM platform headquartered in San Francisco with 251-500 employees and a claimed customer base of 100,000+ businesses across 100+ countries. The platform's core product is a unified inbox that aggregates conversations from WhatsApp, Instagram, TikTok, Facebook Messenger, Telegram, and SMS into a single interface, paired with a visual CRM pipeline, a Salesbot for FAQ automation, and an AI Agent add-on that operates 24/7 to answer customer questions, generate follow-ups, score lead temperature, and attribute conversions to ad sources. The product architecture relies on deep native integrations with the Meta ecosystem (Kommo holds an official Meta Partner Badge), TikTok, Google Workspace (Gmail, Calendar, Ads, Drive), Microsoft, and Shopify, supported by a public Developer Center/API for custom integrations.

Kommo monetizes through a tiered per-user subscription (Base $15, Advanced $25, Pro $45 per user/month, plus Enterprise custom contracts) layered with usage-based add-ons: AI Agent credits, Paid API packages, and WhatsApp Conversation Credits. Distribution combines a self-serve product-led growth motion (14-day free trial with no credit card, freemium lead-capture tools such as WhatsApp Link/QR generators) with a global Certified Expert Partner program and an enterprise direct-sales overlay. The target customer base is predominantly horizontal SMB and mid-market, with named deployments spanning SaaS (Qollabi), healthcare and aesthetic clinics (Selda Center, Ezwell Health), financial services (King Invest Solutions, Freedom Credit Booster, Gravity Capital), real estate (Best Choice Realty), and e-commerce (Texas Sweet Heat, Millennium Seating) — the latter notably migrating from Salesforce, Freshsales, and Microsoft Dynamics. The company is private, bootstrapped with no disclosed funding rounds, and compliant with GDPR, CCPA, Privacy Shield, PCI-DSS, and Google's API User Data Policy.

Kommo firmographics

Firmographics

Name: Kommo
Legal name: QSOFT LLC
Website: https://kommo.com
Company type: Private
Founded year: 2009
Operating status: Operating
Headcount range: 251–500 employees
Short description: Kommo is a messenger-based CRM platform that unifies WhatsApp, Instagram, TikTok, and other messaging channels with AI-driven automation for SMBs and mid-market businesses selling via conversational commerce across 100+ countries.
Ownership category
akta.pro rank

Kommo industry classification

Industry

Product category: AI-powered Customer Relationship Management (CRM) Software
NAICS: Software Publishers (513210), Software Publishers (5132)
SIC: Services-Prepackaged Software (7372)
akta.pro industry: PRIMARYBPAFAFAI
Customer Engagement & Messaging (Email, SMS, Push, In-App)
Business & Public Services/Marketing, Advertising & PR Services/Marketing Technology & CRM Services
SECONDARYHDAEAFAB
Marketing Automation & Campaign Management CRM
Hardware, Technology & Telecom/Enterprise Platforms & Databases/Customer Relationship Management (CRM) Platforms
SECONDARYBPAMALAE
Marketing Automation, CRM & Lifecycle Messaging
Business & Public Services/Web, Mobile & Digital Platforms/Advertising, Marketing & Creator Monetization Platforms
SECONDARYHDAEAFAC
Customer Service, Support & Contact Center CRM
Hardware, Technology & Telecom/Enterprise Platforms & Databases/Customer Relationship Management (CRM) Platforms

Keywords

AI CRM platform
Messenger sales automation
Multichannel customer messaging
WhatsApp business CRM
Sales pipeline management

Where Kommo is headquartered

Location

Headquarters

HQ city: San Francisco
HQ country: United States
HQ region: North America

Offices1 record

Markets served

Kommo business model

Business model

GTM type: B2B
Offering type: Software
Cost components: Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

CRM Subscription Plans: Per-user monthly subscription model with tiered plans (Base $15, Advanced $25, Pro $45) offering different lead limits, channel capacities, and feature access. Billed on 6-month terms with per-user pricing.
AI Agent Packages: Credit-based add-on packages for AI agent functionality. Credits consumed based on usage of eligible AI features. Package Periods are 30-day periods. AI agent requires active paid Kommo subscription.
Paid API Packages: Paid API packages for messaging API functionality. Available only to customers with active paid Kommo CRM subscription. Usage limits are non-refundable and non-transferable.
WhatsApp Conversation Credits (WCCs): Charges for WhatsApp Business messaging usage, as referenced in refund policy.
Enterprise Custom Contracts: Custom pricing and contracts for enterprise customers with top-grade security, control and support requirements. Depends on custom business needs.

Pricing tiers

Model	Billing	Price
Subscription	Multi-year contract	Base plan - For small teams with AI essentials and simple workflow
Subscription	Multi-year contract	Advanced plan - For growing teams with smarter AI automation
Subscription	Multi-year contract	Pro plan - For mature teams scaling with advanced AI automation
Subscription	Multi-year contract	Enterprise - Custom AI CRM with top-grade security and support

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Kommo product offering

Product offering

Core offering

Kommo is an AI-powered messenger-based Customer Relationship Management (CRM) platform that consolidates WhatsApp, Instagram, TikTok, Facebook, and other messaging channels into a single unified inbox. The platform enables businesses to automate sales conversations, qualify leads, manage visual pipelines, and convert chat interactions into revenue through conversational selling and AI agents.

Product overview

Kommo is an AI-powered messenger-based CRM platform designed for conversational sales across multiple messaging channels. The core platform (Kommo CRM) provides unified inbox management, visual pipeline tracking, and AI-driven automation, while specialized channel modules (WhatsApp CRM, Instagram CRM, TikTok CRM) enable sales on individual messaging platforms. The AI Agent add-on operates as a separate credit-based service that provides 24/7 autonomous customer support, FAQ answering, and lead management. Free tools include WhatsApp Link Generator, QR Code Generator, and WhatsApp Pricing Calculator for lead capture and communication planning. The platform is offered across four pricing tiers: Base ($15/user/month), Advanced ($25/user/month), Pro ($45/user/month), and Enterprise (custom pricing).

Differentiator

Problem solved

Functional benefit

Products and services

Kommo CRM Core messenger-based CRM platform that unifies WhatsApp, Instagram, Facebook, TikTok, and other messaging channels into a single inbox for businesses to manage leads, automate conversations, and close sales via chat.
WhatsApp CRM Specialized CRM module for WhatsApp that enables businesses to manage customer conversations, send broadcasts, automate responses, and track WhatsApp-driven sales through the Kommo platform.
Instagram CRM Specialized CRM module for Instagram Direct Messages that helps businesses convert DMs into leads, automate replies, and track Instagram-driven customer journeys inside Kommo.
TikTok CRM Specialized CRM module for TikTok that enables businesses to capture leads from TikTok comments and DMs, route them into pipelines, and automate follow-up conversations.
Kommo AI Agent Standalone AI add-on product sold as a credit-based package that autonomously qualifies leads, books meetings, answers FAQs, and responds to customers across connected messaging channels inside Kommo.
AI Booking Agent AI-powered booking automation agent that schedules appointments and meetings with customers through messaging channels without requiring human intervention.
Kommo API Developer API and integration platform that allows technical teams to build custom integrations, embed Kommo CRM functionality, and connect the platform with external systems.

Companies that use Kommo

Customer profile

Named customers14 records

Segments6 records

Ideal customer profiles5 records

Kommo technology and API

Technology

Technology focussed Yes

API detail

Has API: Yes
API docs
API detail

Core technology

AI maturity

App detail

Integration29 records

AI capability7 records

Feature10 records

Kommo partnerships and signals

Strategic signal

Partnerships

Five partnerships are on record, tiered core.

Meta (Facebook/WhatsApp)coreTechnology or IntegrationMeta is an official partner of Kommo, displayed as Meta Partner Badge on the Kommo website. Kommo integrates with WhatsApp, Facebook Messenger, and Instagram as core messaging channels. The partnership enables businesses to use WhatsApp for sales with broadcasting, bots and more, Instagram messaging, stories and comments, and Facebook messaging - all connected to Kommo's unified inbox.
GooglecoreTechnology or IntegrationGoogle integration enables single sign-on (Google login), email synchronization (Gmail.insert, Gmail.send, Gmail.readonly scopes), calendar synchronization, Google Ads integration for audience management, and Google Drive for document workflow automation. Google API User Data Policy compliance is explicitly documented.
FacebookcoreTechnology or IntegrationFacebook integration enables Facebook login (Continue with Facebook), Facebook Messenger channel integration, and Facebook messaging as part of the unified multi-channel inbox.
TikTokcoreTechnology or IntegrationTikTok integration enables automated TikTok engagement to capture quality leads and boost sales. TikTok messaging, comments and engagement are managed through Kommo's unified inbox alongside other messaging channels.
Certified Kommo Expert PartnerscoreChannel Partner/ Reseller/ DistributorKommo maintains a global network of certified expert partners who provide implementation, CRM setup, integration, and technical support services. The partner program is promoted with a partner list and 'Become a Partner' registration. Information may be shared with certified partners to improve or customize services, provide support, or offer value-added services including CRM setup and integration.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Kommo competitors and assessment

Company assessment

Broad incumbents

HubSpot: All-in-one CRM platform with marketing automation, sales hub, and service hub. Overlaps with Kommo on SMB CRM, sales pipeline management, and AI-driven marketing automation but covers a much broader portfolio beyond messaging.
Intercom: Customer messaging platform with AI agent (Fin), shared inbox, and CRM-adjacent workflows. Competes with Kommo's AI Agent and unified inbox for AI-driven customer support and conversational sales use cases.

Direct peers

Pipedrive: SMB-focused sales CRM with visual pipeline management. Competes head-to-head with Kommo's CRM Pipeline offering for small and mid-market sales teams, though Pipedrive lacks Kommo's native multi-channel messenger inbox.
Freshsales (Freshworks): SMB-to-mid-market CRM with built-in AI (Freddy AI), email/phone, and chat. Kommo's documented displacements of Freshsales (Millennium Seating) confirm direct product overlap in the affordable SMB CRM segment.
Zoho CRM: Affordable SMB and mid-market CRM with workflow automation, AI assistant (Zia), and multichannel communication. Direct overlap with Kommo on cost-conscious sales pipeline management and automation.
Wati: WhatsApp Business API platform purpose-built for SMB sales and support on WhatsApp. Directly competes with Kommo's WhatsApp CRM module for the same messenger-first sales use case.
Respond.io: Omnichannel messaging CRM that unifies WhatsApp, Messenger, Instagram, TikTok and other channels into a customer conversation workspace. Closest direct competitor to Kommo's unified inbox proposition.
Bird (formerly MessageBird): Omnichannel communication platform offering CRM, inbox, and automation across WhatsApp, SMS, email, and social channels. Comparable scope to Kommo's multi-channel messaging CRM with enterprise go-to-market.
Bitrix24: Affordable SMB CRM with contact center, sales pipeline, and omnichannel communication features including WhatsApp and social. Competes with Kommo on the SMB price-sensitive tier with broader collaboration tooling.

Others

Twilio: Communications platform-as-a-service providing messaging APIs (including WhatsApp) and Segment CDP. Adjacent infrastructure rather than direct CRM competitor, but powers many messaging experiences that compete with Kommo's stack.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Kommo compliance and trust

Trust signal

Compliance8 records

Kommo financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Kommo leadership team

Management profile

Number of profiles

Profiles2 records

Kommo funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Kommo M&A and investment

M&A and investment

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kommo

What does Kommo do?

Is Kommo a public or private company?

Kommo is a private company. It is classified as founder individual operated bootstrapped and is currently operating.

When was Kommo founded?

Kommo was founded in 2009. It employs 251 to 500 people.

Where is Kommo based?

Kommo is headquartered in San Francisco, United States, in the North America region.

How does Kommo make money?

Five revenue lines are on record. CRM Subscription Plans are the primary driver. The others are AI Agent Packages, paid API Packages, whatsApp Conversation Credits (WCCs) and enterprise Custom Contracts.

Who are Kommo's main competitors?

Broad incumbents on record are HubSpot and Intercom. Direct peers are Pipedrive, Freshsales (Freshworks), Zoho CRM, Wati, Respond.io, Bird (formerly MessageBird) and Bitrix24. Twilio is listed as an others.

Does Kommo have an API?

Yes. Kommo offers a public API through its Developer Center that allows developers to customize accounts and build integrations for the marketplace. The API enables access to CRM functionality, messaging channels, pipeline management, and other core features for custom development and third-party integrations. Developer documentation is at developers.kommo.com/docs/kommo-for-developers.

What industry is Kommo in?

Kommo's product category is AI-powered Customer Relationship Management (CRM) Software. Its primary akta.pro industry code is BPAFAFAI, Customer Engagement & Messaging (Email, SMS, Push, In-App), with a secondary code of HDAEAFAB, Marketing Automation & Campaign Management CRM. Its NAICS code is 513210 and its SIC code is 7372.