FluentStream
FluentStream is a Denver-based, US-only UCaaS provider selling a cloud phone system plus video, SMS, contact center, AI, and POTS-replacement (AirDial) modules to SMBs in healthcare, legal, education, insurance, and franchises. Acquired by Ooma in December 2025.
- Company typePrivate
- Founded2010
- HeadquartersDenver, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What FluentStream does
FluentStream is a cloud-based unified communications (UCaaS) provider headquartered in Denver, Colorado, and operating as a fully remote workforce across the United States. The company sells an all-in-one business communications platform to small and medium-sized businesses (SMBs), with concentrated vertical focus on healthcare, legal, education, insurance, and multi-location franchises. Its core product is a cloud-hosted phone system, supplemented by an integrated module suite including mobile and admin apps, a browser-based WebPhone, video conferencing (FluentStream Video), business SMS/MMS, a contact center product (FluentConnect), electronic fax (eFax), POTS line replacement (AirDial), an AI automation layer (FluentAI), CRM and Microsoft Teams integrations, cloud storage, and analytics (FluentAnalytics). The platform markets 100+ features, 99.999% stated uptime, and broad compliance coverage (HIPAA/HITECH, PCI-DSS, GDPR, plus AirDial life-safety certifications such as NFPA, UL, FDNY, and ASME).
The business model is subscription-recurring, priced per seat per month across tiered packages (BusinessEssentials starting at $19.95/user/month, plus CustomerOutreach, FieldTeam, and ProfessionalServices tiers), with quote-based custom packaging. Additional recurring streams include AirDial (from $55/month bundling hardware, connectivity, and service to replace up to four copper lines) and usage-based cloud storage tiers ($1–$5/GB beyond a 1GB free allocation). Go-to-market is primarily sales-led — direct quote/demo-based selling with personalized onboarding and 100% US-based 24/7 support — complemented by a channel partner program, a dedicated franchise program with concierge onboarding, and self-serve web lead capture. Distribution is domestic (United States only).
Financially, FluentStream is a profitable, capital-efficient business that raised no disclosed venture funding, growing organically and earning Inc. 5000 recognition for seven consecutive years. In November 2025, Ooma, Inc. (NYSE: OOMA) announced a definitive agreement to acquire FluentStream for approximately $45 million in cash, completing the transaction in December 2025. Post-acquisition disclosures cite expected annual revenue of $24–$25 million and EBITDA of $9.5–$10.5 million (roughly 40% margins), with the deal stated to be immediately accretive. FluentStream now operates as a wholly-owned subsidiary of Ooma while retaining its brand and product line. A CEO transition occurred in January 2025, when Kerrin Parker replaced Cass Gilmore.
FluentStream firmographics
Firmographics- Name
- FluentStream
- Legal name
- FluentStream Technologies, Inc.
- Website
- https://fluentstream.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- FluentStream is a Denver-based, US-only UCaaS provider selling a cloud phone system plus video, SMS, contact center, AI, and POTS-replacement (AirDial) modules to SMBs in healthcare, legal, education, insurance, and franchises. Acquired by Ooma in December 2025.
- Ownership category
- akta.pro rank
FluentStream industry classification
Industry- Product category
- Cloud Communications / Unified Communications as a Service (UCaaS)
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Systems Design and Related Services (54151)
- SIC
- Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)
- akta.pro secondary industries
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Messaging APIs, CPaaS & Programmable Communications (BPAMACAL), Numbering, DID, Porting & Carrier-of-Record Services (HDAIAHAK), VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ), Voice Quality, Monitoring & Analytics (QoS/QoE, call recording, compliance) (HDAIAHAM)
Keywords
Where FluentStream is headquartered
LocationHeadquarters
- HQ city
- Denver
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
FluentStream business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Supply Chain, Operations
Revenue model
- Subscription-based UCaaS Services: Monthly recurring subscription revenue from cloud communications services including VoIP, video, texting, and contact center features. Priced per user per month with multiple plan tiers.
- AirDial Hardware/Service: Monthly recurring revenue from POTS line replacement solution including hardware and connectivity in single monthly rate starting at $55/month
- Cloud Storage Add-ons: Additional storage subscriptions for call recordings and data beyond the free 1GB allocation, charged per GB monthly or a la carte
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | BusinessEssentials - Essential communication tools for small offices |
| Per seat | Monthly | CustomerOutreach - Outbound and inbound communication tools |
| Per seat | Monthly | FieldTeam - Mobile and distributed team communication |
| Per seat | Monthly | ProfessionalServices - Security-focused solutions for professional firms |
| Subscription | Monthly | AirDial POTS Line Replacement |
| Usage-based | Monthly | Cloud Storage Add-on |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
FluentStream product offering
Product offeringCore offering
FluentStream provides a cloud-based Unified Communications as a Service (UCaaS) platform for small and medium-sized businesses, delivering hosted VoIP phone service, video conferencing, business texting, contact center, eFax, AI-powered call intelligence, mobile apps, and AirDial POTS line replacement. The platform is sold on a per-seat monthly subscription basis with usage-based add-ons for storage and AirDial hardware/service bundles.
Product overview
FluentStream is a unified communications platform (UCaaS) for small and medium-sized businesses offering a cloud-hosted phone system as its core product, supplemented by integrated modules including mobile apps (FluentStream Mobile, FluentStream Admin), web-based calling (WebPhone), video conferencing (FluentStream Video), business texting, contact center solutions (FluentConnect), electronic fax (eFax), AI-powered automation (FluentAI), POTS line replacement (AirDial), CRM integrations, Microsoft Teams integration, cloud storage, and analytics (FluentAnalytics). The platform is designed as an all-in-one communications solution with 100+ features, 99.99% uptime reliability, and HIPAA-compliant options. FluentStream was acquired by Ooma in December 2025.
Differentiator
Problem solved
Functional benefit
Brands
- AirDial: POTS line replacement solution that replaces traditional copper phone lines with a cellular-based solution for businesses, supporting fire alarms, elevators, security systems, and fax lines.
Products and services
- Cloud Communications Platform FluentStream's flagship cloud-hosted business phone system providing VoIP calling, local and toll-free numbers, international calling, advanced call routing, visual voicemail, auto-attendants, and emergency routing for small and medium-sized businesses.
- FluentStream Mobile and Admin Apps Native iOS and Android apps that let users call and text from their work extension on a personal phone, and give administrators remote management of users, routing, and notifications.
- WebPhone Browser-based softphone that delivers HD VoIP calling, voicemail management, SMS, and call forwarding directly from a web browser without hardware or installs.
- FluentStream Video AI-powered video conferencing platform with HD video and audio, screen sharing, whiteboarding, polling, live chat, AI-generated meeting summaries, and webinar hosting, available standalone or integrated with FluentStream's cloud phone system.
- Business Texting (SMS/MMS) Two-way business SMS/MMS using business phone numbers, with campaign texting, bulk/drip/scheduled messaging, group messaging, and compliance with 10DLC registration.
- FluentConnect Contact Center Cloud contact center solution for SMBs with automatic call distribution, skills-based routing, queue callback, live agent manager (listen/whisper/barge), dynamic call routing, and real-time queue analytics.
- FluentStream eFax HIPAA-compliant cloud fax service that lets businesses send and receive faxes via email or a web portal, with PDF support, cover pages, delivery confirmations, and number porting.
- FluentAI AI automation platform providing call intelligence including recording, transcription, sentiment analysis, topic and keyword detection, interaction insights for coaching, and visual voicemail with voicemail-to-email.
- AirDial POTS Line Replacement Cellular-based POTS line replacement service that replaces traditional copper phone lines for fire alarms, elevators, security systems, fax machines, and emergency phones, including hardware, connectivity, and phone service in a single monthly rate starting at $55/month.
- CRM Integrations Native integrations with 99+ CRM platforms including Salesforce, HubSpot, and Zoho that provide automatic call logging, screen pops on inbound calls, click-to-dial, and customer interaction synchronization.
- Microsoft Teams Integration Integration that brings FluentStream's calling, voicemail, and admin capabilities into Microsoft Teams via direct routing, allowing users to place and receive calls from the Teams interface with SSO.
- Cloud Storage for Recordings Encrypted cloud storage service for call recordings, voicemails, faxes, and transcriptions with 1GB free allocation and tiered usage-based subscriptions up to 1TB+.
- FluentAnalytics Real-time and historical analytics platform providing live reporting, call queue statistics, dashboard reporting, interaction detail reports, and scheduled reports for communications teams.
- SIP to Hosted Migration Service Professional migration service that transitions businesses from on-premise SIP/PRI phone systems to FluentStream's hosted voice platform with minimal upfront cost and downtime.
Quantifiable outcome
- 99.999% service uptime reliability
- +4 more outcomes
Companies that use FluentStream
Customer profileNamed customers13 records
Segments6 records
Ideal customer profiles5 records
FluentStream technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability9 records
Feature10 records
FluentStream partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- OomacoreOoma completed acquisition of FluentStream for approximately $45 million in cash in December 2025. FluentStream became a wholly-owned subsidiary of Ooma and is expected to generate $24-$25 million in annual revenue and $9.5-$10.5 million of EBITDA annually. The acquisition was accretive to Ooma's financials starting December 2025.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
FluentStream competitors and assessment
Company assessmentDirect peers
- Nextiva: Nextiva is a cloud UCaaS and contact-center provider with an explicit SMB and mid-market focus and an emphasis on customer service. It is one of the most direct head-to-head competitors to FluentStream on price, vertical targeting, and feature breadth.
- 8x8: 8x8 provides cloud voice, video, chat, and contact center as a unified platform, with both SMB and enterprise SKUs. FluentStream and 8x8 compete for the same cloud-communications buyer and overlap heavily on feature parity.
- Zoom (Zoom Phone): Zoom Phone extends the Zoom platform into cloud PBX, increasingly targeting SMBs and mid-market accounts that already use Zoom Meetings. FluentStream's FluentStream Video and Microsoft Teams integration compete against Zoom's bundled voice + video value proposition.
- RingCentral: RingCentral is the largest pure-play cloud UCaaS provider, offering voice, video, messaging, and contact center to SMB and mid-market customers. Both FluentStream and RingCentral compete head-to-head for the same SMB UCaaS buyer with overlapping feature sets.
- Dialpad: Dialpad is an AI-first UCaaS provider offering voice, messaging, and contact center with proprietary AI features. It is a near-direct competitor to FluentStream on AI-driven SMB communications and is a key benchmark for FluentAI's competitive positioning.
- GoTo (GoTo Connect): GoTo Connect (formerly Jive) is a cloud PBX and UCaaS provider with strong SMB and mid-market positioning. Product overlap with FluentStream is high — both target cost-sensitive SMB buyers with bundled voice, video, and contact center offerings.
- Phone.com: Phone.com is a smaller cloud phone system targeting SMBs and very small businesses with API-driven virtual numbers and per-seat pricing. It overlaps directly with FluentStream's BusinessEssentials tier and overall SMB GTM motion.
Broad incumbents
- Cisco Webex Calling: Cisco Webex Calling is a cloud PBX offering within Cisco's broader collaboration portfolio, primarily targeting mid-market and enterprise but increasingly moving down-market. It is a broad-incumbent competitor with significantly larger R&D and channel reach than FluentStream.
- Vonage: Vonage (now part of Ericsson) offers cloud communications and CPaaS APIs for both SMB and enterprise customers. It is a broader incumbent with deeper API and global carrier capabilities but overlaps with FluentStream on SMB voice and messaging.
- Microsoft Teams Phone: Microsoft Teams Phone is a broad incumbent bundling cloud voice inside the Microsoft 365 productivity suite. It competes with FluentStream both as a direct standalone UCaaS alternative and as the platform FluentStream integrates with via its direct-routing offering.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
FluentStream social profiles
Digital presenceFluentStream compliance and trust
Trust signalCompliance6 records
FluentStream financial estimates
Financial estimateRevenue estimate
Valuation estimate
FluentStream leadership team
Management profileNumber of profiles
Profiles10 records
FluentStream funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FluentStream M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FluentStream
What does FluentStream do?
FluentStream provides a cloud-based Unified Communications as a Service (UCaaS) platform for small and medium-sized businesses, delivering hosted VoIP phone service, video conferencing, business texting, contact center, eFax, AI-powered call intelligence, mobile apps, and AirDial POTS line replacement. The platform is sold on a per-seat monthly subscription basis with usage-based add-ons for storage and AirDial hardware/service bundles.
Is FluentStream a public or private company?
FluentStream is a private company. It is classified as corporate owned and is currently operating.
When was FluentStream founded?
FluentStream was founded in 2010. It employs 1 to 10 people.
Where is FluentStream based?
FluentStream is headquartered in Denver, United States, in the North America region.
How does FluentStream make money?
Three revenue lines are on record. Subscription-based UCaaS Services are the primary driver. The others are airDial Hardware/Service and cloud Storage Add-ons.
Who are FluentStream's main competitors?
Direct peers on record are Nextiva, 8x8, Zoom (Zoom Phone), RingCentral, Dialpad, GoTo (GoTo Connect) and Phone.com. Broad incumbents are Cisco Webex Calling, Vonage and Microsoft Teams Phone.
Does FluentStream have an API?
Yes. FluentStream offers an Integrations API that enables connecting the phone system with CRM platforms and other third-party tools. The API documentation is available as a downloadable PDF guide. Developer documentation is at www.fluentstream.com/wp-content/uploads/FluentStream-Integrations-API-Overview.pdf.
What industry is FluentStream in?
FluentStream's product category is Cloud Communications / Unified Communications as a Service (UCaaS). Its primary akta.pro industry code is BPAEABAK, Collaboration & Unified Communications Management (UCaaS/VoIP), with a secondary code of HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice. Its NAICS code is 51821 and its SIC code is 7385.