What Town + Country Resources does

Town + Country Resources is a privately held U.S. household staffing agency founded in 1985 and headquartered in Dallas, Texas, with additional offices in Austin and the San Francisco Bay Area. The company matches high-net-worth families across the continental United States with vetted domestic professionals, including nannies, family assistants, newborn care specialists, housekeepers, executive housekeepers, estate managers, private household managers, personal assistants, executive assistants, private chefs, and event/travel/on-call support staff. The company reports over 180,000 successful placements to date and is a member of the Association of Premier Nanny Agencies (APNA).

The business operates on a traditional, consultative placement model rather than a technology platform. Underlying infrastructure consists of a WordPress-based website (tandcr.com) with a searchable candidate database, an online multi-step application system, and Google Analytics for traffic measurement. There is no proprietary matching algorithm, no public API, no mobile application, and no documented AI/ML capabilities. Value is delivered through placement counselors who conduct candidate vetting (background checks, reference interviews, TrustLine registration where applicable, CPR/safety certifications for childcare roles), personalized matching, and ongoing post-placement support. Ancillary services include standalone background checks, a gift membership product, and referral programs paying $250-$750 for successful placements.

Revenue is generated primarily through placement fees for permanent and temporary staffing engagements, with pricing quote-based and not publicly disclosed. The go-to-market motion combines inbound from the website and organic search, content marketing via a blog, organic social presence on Facebook/LinkedIn/Instagram, Yelp/Google My Business listings, and structured referral programs targeting both clients and candidates. The firm is co-owned and operated by co-founders Jens Hillen (CEO) and Carrie Hillen (President) and has no institutional funding, parent company, or M&A activity on record.

Name

Town + Country Resources

Legal name

Town & Country Resources, Inc.

Website

https://tandcr.com

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

51–100 employees

Short description

Town + Country Resources is a privately held U.S. household staffing agency founded in 1985 that matches high-net-worth families with vetted nannies, housekeepers, estate managers, and personal assistants across major metropolitan markets. The firm has completed over 180,000 placements and operates a consultative, placement-fee-based model.

Ownership category

akta.pro rank

Product category

Household Staffing Services

NAICS

Private Households (814)

SIC

Services-Help Supply Services (7363), Services-Personal Services (7200)

akta.pro primary industry

Hotel & Travel Babysitting (In-Room/Resort) (HSAAAAAD)

Keywords

• Household staffing services
• Nanny placement agency
• Estate staffing solutions
• Domestic placement services
• Childcare referral agency

Headquarters

HQ city

Palo Alto

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Placement Fees: Town + Country Resources charges families placement fees for matching them with household staff including nannies, housekeepers, estate managers, personal assistants, private chefs, and other domestic professionals. The company offers both permanent placement services and temporary staffing arrangements.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels9 records

Core offering

Town + Country Resources is a household staffing referral agency that matches families with vetted domestic professionals including nannies, housekeepers, estate managers, personal assistants, private chefs, newborn care specialists, and family assistants. The company provides both permanent placement and temporary staffing solutions, conducting background checks, reference verification, and skills assessments on candidates before introduction to clients.

Product overview

Town + Country Resources operates as a household staffing agency with a portfolio of placement services including Housekeeper Staffing, Estate & Executive Staffing Services, Childcare Staffing Agency, and Newborn Care Specialist Staffing. The company offers a unified placement platform supporting both long-term permanent placements and temporary staffing solutions, with additional services including Background Check Services, Candidate and Client Referral Programs, and a searchable Job Listing Database with an Online Application System for candidates. The company has made over 180,000 successful placements across the continental United States.

Differentiator

Problem solved

Functional benefit

Products and services

• Housekeeper Staffing Placement service for professional housekeepers and executive housekeepers who handle residential cleaning and household maintenance for families and estates.
• Estate & Executive Staffing Services Comprehensive placement service for high-end households covering private educators, estate managers, private household managers, personal assistants, executive assistants, private chefs, temporary chefs, temporary personal assistants, and private party helpers.
• Childcare Staffing Agency Placement of nannies and family assistants with expertise in full-time, part-time, on-call, event, hotel, overnight, and travel nanny arrangements for families.
• Newborn Care Specialist Staffing Placement of trained newborn care specialists who provide specialized in-home assistance for infants and new parents.
• Background Check Services Additional background verification services available to clients who discover candidates independently and wish to verify candidate qualifications before hiring.

Quantifiable outcome

• 180,000+ successful placements to date
• +1 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and minor.

• Association of Premier Nanny Agencies (APNA)coreOthersTown + Country Resources is a proud member of the Association of Premier Nanny Agencies (APNA), adhering to the highest standards in the household staffing industry. APNA membership ensures every placement is handled with professionalism and care, providing families confidence in the agency's practices.
• CatchminorOthersTown + Country Resources has partnered with Catch, an official partner of HealthCare.gov, to provide health, dental, and vision insurance resources for candidates. Catch offers comprehensive solutions to help domestic professionals navigate benefit options, with free consultation services for Town + Country candidates.
• HomePay by Care.comminorOthersTown + Country Resources recommends HomePay, a household payroll service, for tax and payroll calculations. HomePay provides a user-friendly calculator to help domestic employees understand paychecks and compensation. The company also directs clients to HomePay for California CalSavers compliance.
• TrustLine (California)coreOthersTrustLine is California's background check system for in-home caregivers including nannies and babysitters, recognized by the state. Town + Country Resources supports candidate TrustLine registration, which provides increased credibility and professional recognition for childcare professionals.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Care.com: Care.com is the largest online marketplace connecting families with caregivers including nannies, housekeepers, and senior care providers. It is comparable to Town + Country Resources as the dominant scaled competitor in household staffing, though it operates a self-serve marketplace model versus T+C's white-glove placement approach.
• Sittercity: Sittercity is an online platform connecting families with babysitters, nannies, and household staff. It is a broad incumbent in the childcare and household staffing space, competing with T+C through a marketplace model rather than white-glove placement.
• Helpling: Helpling is an online marketplace for booking home cleaning and household services. It is comparable as a broad incumbent offering household staffing adjacent services, though primarily focused on transactional cleaning bookings rather than premium household placement.
• Handy: Handy is an online platform connecting customers with cleaning and home service professionals. It is an adjacent broad incumbent in the household services space, overlapping with T+C's housekeeping placement services through a marketplace model.

Direct peers

• British American Household Staffing: British American Household Staffing is a high-end household staffing agency placing nannies, housekeepers, estate managers, and personal assistants with affluent families. It is a direct peer, competing for the same HNW clientele with a similar consultative placement model.
• The Nanny Company: The Nanny Company is a household staffing agency specializing in nanny placement, newborn care specialists, and household staffing in major US metros. It is a direct peer offering comparable services to T+C with similar positioning toward affluent families.
• Nanny Authority: Nanny Authority is a domestic staffing agency placing nannies, housekeepers, governesses, and eldercare providers. It directly competes with Town + Country Resources in the nanny and household staffing placement market with a similar full-service model.
• Society Staffing: Society Staffing is a high-end household staffing agency placing domestic staff including housekeepers, nannies, butlers, chefs, and estate managers. It is a direct peer serving the same affluent household segment with comparable service breadth and consultative placement approach.
• Domestica: Domestica is a household staffing agency placing nannies, housekeepers, personal assistants, and other domestic professionals with private families. It is comparable as a direct competitor in the placement agency space, though primarily operating in Canadian markets.
• Pavillion Agency: Pavillion Agency is a domestic staffing firm placing household staff including nannies, housekeepers, and estate managers. It is a direct peer with a similar premium positioning and consultative placement model targeting affluent households.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/TCRJobs
• LinkedInlinkedin.com/company/109203
• Instagraminstagram.com/tandcr
• Xx.com/tandcr

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town + Country Resources