What Tiger Correctional Services does

Tiger Correctional Services is a privately held, family-owned provider of integrated correctional facility services founded in 1999 and headquartered in Jonesboro, Arkansas. The company serves federal, state, and county detention facilities across 23 states, offering a vertically integrated stack that spans full-service and web-based commissary operations, managed food services, jail management software (TIGER TRACK JMS), inmate banking software (TIGER TRACK Banking), video visitation and arraignment systems, inmate communication devices (phones, tablets, kiosks), and public safety software. Its platform architecture is built around the proprietary TIGER TRACK family of Windows-based applications with customizable modules (booking, visitation, property management, inmate tracking, trust fund accounting, scheduling, commissary, and reporting), supplemented by a browser-based e-commerce ordering platform (TigerSnack) that allows friends and family to purchase commissary items online without software installation.

The company operates four owned distribution centers in Arkansas, Louisiana, and Mississippi, with company-owned delivery vehicles supporting typically next-day fulfillment. Revenue is generated through a mix of transaction-based commissary markups, managed food-service fees, software licensing and support subscriptions, e-commerce transaction processing, and volume-based bulk purchasing programs. GTM is enterprise field sales with territory-based managers covering Arkansas, Colorado, Illinois, Indiana, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Oklahoma, and Tennessee, supplemented by online demos and direct-to-consumer e-commerce channels. Customer acquisition is anchored by TigerExpress, a 2016-launched offering targeting under-served small jail markets with bundled web commissary and food management, while the family-facing TigerSnack platform extends revenue capture beyond facility-side contracts.

Tiger has been led since founding by Chad Niell (CEO) and Pam Niell (President), with a team spanning operations, technology, sales and marketing, commissary, food service, and HR functions. The company was recognized on the Inc. 5000 list of fastest-growing privately held U.S. companies for nine consecutive years beginning in 2007 and currently employs 51-100 people. All software development and technical support is performed in-house with no third-party outsourcing, and the company markets a Tiger Performance Guarantee as a differentiator. Pricing is quote-based and tailored to individual facility configurations rather than publicly disclosed.

Name

Tiger Correctional Services

Legal name

Tiger Correctional Services

Website

https://tigercorrectional.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

51–100 employees

Short description

Tiger Correctional Services provides integrated commissary, food service, jail management software, video visitation, and inmate banking solutions to federal, state, and county detention facilities across 23 states from its Jonesboro, Arkansas headquarters and four distribution centers.

Ownership category

akta.pro rank

Product category

Correctional Facility Management Services

NAICS

Investigation, Guard, and Armored Car Services (56161)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Correctional Food, Commissary & Inmate Services (Managed Services) (BPAKANAI)

Keywords

• Correctional food services
• Commissary management solutions
• Jail management software
• Inmate banking systems
• Video visitation services

Headquarters

HQ city

Jonesboro

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Commissary Services: Full-service commissary operations including order fulfillment, warehouse distribution, and product delivery. Services include picking and delivering inmate orders from company warehouses, operating commissary out of facilities, or shipping bulk items. Revenue generated through product markups and operational efficiency.
2. Food Services: Managed food service program providing complete kitchen operations including food ordering through cooperative buying power, menu planning with certified nutritionist approval, inventory management, and full staffing. Revenue generated through food service management fees and buying power efficiencies.
3. Jail Management Software (TIGER TRACK™ JMS): Licensing and support of jail management software with customizable modules. Includes booking, visitation, property, inmate tracking, incidents, scheduling, trust fund accounting, commissary management, and comprehensive reporting. Revenue from software licensing with in-house technical support.
4. Banking Software (TIGER TRACK™ Banking): Windows-based inmate banking and accounting software system with features for account management, check writing, inventory tracking, and commissary management. Revenue from software licensing and customization services.
5. E-Commerce Web Services: Web-based ordering platform (TigerSnack.com) enabling friends and family to order commissary items for inmates online. No cost to facilities; revenue generated from transaction processing and product sales.
6. Bulk Purchasing Program: Volume-based purchasing program for self-operated commissaries, leveraging company buying power for better pricing. Revenue from product markups on bulk sales.
7. Video Visitation & Arraignment: Video communication services including visitation and arraignment. Revenue from system deployment, software licensing, and per-use fees.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Tiger Correctional Services provides integrated correctional facility services to federal, state, and county detention agencies. Its offerings span full-service commissary operations, full-service food programs, proprietary jail management software (TIGER TRACK), an inmate banking system, video visitation and video arraignment systems, inmate communication devices, public safety software, and bulk purchasing programs, delivered through in-house operations and distribution warehouses.

Product overview

Tiger Correctional Services operates as a unified platform-plus-modules architecture offering a comprehensive suite of correctional facility management solutions. The core portfolio centers on four main pillars: (1) TigerTrack Jail Management Software as the foundational corrections management system with customizable modules for booking, visitation, property, tracking, incidents, scheduling, and accounting; (2) TigerTrack Banking System providing Windows-based inmate banking, trust fund accounting, check writing, and commissary management; (3) Full-service and web-based Commissary offerings including TigerExpress for smaller facilities and TigerSnack for family ordering; and (4) Food Services providing both full-service kitchen operations and managed food programs. Additional modules include Video Visitation and Video Arraignment for inmate communications, Inmate Devices (phones, tablets, kiosks), Public Safety Software, and Bulk Purchasing Programs. All Tiger software is backed by in-house technical support with no third-party outsourcing.

Differentiator

Problem solved

Functional benefit

Products and services

• Full Service Commissary

Quantifiable outcome

• 31% average increase in commissary usage with online ordering
• +2 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Scale indicators5 records

Recent moves12 records

Expansion highlights5 records

Direct peers

• ICSolutions: ICSolutions offers inmate communications, video visitation, and corrections technology — competing with Tiger's video visitation, arraignment, and inmate phone/tablet modules.
• Bob Barker Company: Bob Barker provides commissary products, inmate clothing, and food service supplies to correctional facilities — a direct competitor on the product and commissary-operations side of Tiger's business.
• Trinity Services Group: Trinity provides correctional food service management, commissary, and inmate banking solutions to county and state facilities, competing head-to-head with Tiger in the mid-sized county jail segment.
• Securus Technologies: Securus is a leading provider of inmate communications (phone, video visitation, tablets) and corrections technology — directly competing with Tiger's video visitation, video arraignment, and inmate devices offerings.
• Keefe Group / TKC Holdings: Keefe Group is the largest direct competitor to Tiger's commissary and food services business, providing inmate commissary, food service management, and technology solutions to county, state, and federal correctional facilities across the U.S.
• ViaPath Technologies (fka GTL / Global Tel*Link): ViaPath provides inmate phone, video visitation, messaging, and commissary-related services to corrections agencies, overlapping with Tiger's communications hardware and commissary e-commerce offerings.

Emerging players

• Appriss Insights (formerly Appriss Safety): Appriss provides corrections and public safety technology, including risk-assessment and jail management software, overlapping with Tiger's TigerTrack JMS and public safety software modules.
• Pay-Tel Communications: Pay-Tel provides inmate telephone and commissary-related services to county jails, with a strong footprint in the same small-to-mid county facility segment Tiger serves.
• CorEMR / CorEMR by Turner Health Technologies: CorEMR provides electronic medical records and related technology to correctional facilities, illustrating the broader ecosystem of correctional technology vendors that increasingly compete for the same JMS software budget as Tiger's TigerTrack.

Broad incumbents

• Aramark Corrections: Aramark is a large incumbent food service and facilities management provider with a corrections division that delivers commissary, food service, and inmate management solutions — overlapping directly with Tiger's food and commissary offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/tigercommissary
• Facebookfacebook.com/TigerCorrectional
• LinkedInlinkedin.com/company/tiger-correctional-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tiger Correctional Services