What Traumasoft does

Traumasoft is a cloud-native vertical SaaS company founded in 2006 and headquartered in Portage, Michigan, that provides an integrated management platform for U.S. Emergency Medical Services (EMS) agencies and Non-Emergency Medical Transportation (NEMT) providers. The platform unifies Computer-Aided Dispatch (CAD), Electronic Patient Care Reporting (ePCR), billing, crew scheduling, fleet operations, asset tracking, and AI-powered Quality Assurance/Quality Improvement (QA/QI) on a single shared data foundation, displacing the fragmented multi-vendor stacks commonly used across the EMS industry. Product architecture spans three module groupings: People (Crew Scheduler, ePCR, Mobile App, People Operations, Virtual Classroom), Processes (Bed Manager, CAD, Dispatch, GPS, Realtime Routes, Trip Scheduling, QA + Huly), and Assets & Revenue (Asset Management, Billing, Fleet Operations, Reporting).

The company monetizes through recurring SaaS subscriptions priced via a quote-based enterprise sales motion, with a 'Request a Demo' call-to-action and a hybrid direct field sales / inside sales go-to-market targeting mid-market and enterprise EMS and NEMT agencies. Pricing is not publicly disclosed and is tailored to agency size and module adoption, supporting a land-and-expand model as agencies adopt additional modules over time. The company markets 20+ years of EMS domain expertise and references a customer base of at least a dozen named agencies, including A-TEC Ambulance, LIFEWest, MedStar, NORCAL, Vital Medical Transport, SeniorCare EMS, Event Medical Solutions, and Superior Mobile Health, with use cases spanning real-time operational visibility, multi-state expansion, revenue cycle compression from 30-60 days to days, and infrastructure cost avoidance.

In April 2024, Traumasoft received a growth investment from Serent Capital to scale product and operations, and in early 2026 acquired Huly, an AI platform focused on EMS workflow efficiency, compliance, and staff experience, retaining Huly as an independent brand under founder and CEO Nidhish Dhru. The company operates with 11-50 employees and serves agencies exclusively across the United States.

Name

Traumasoft

Legal name

Traumasoft

Website

http://Traumasoft.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

Traumasoft is a cloud-native vertical SaaS company, founded in 2006, that provides an integrated EMS management platform unifying CAD, ePCR, billing, crew scheduling, and AI-powered QA/QI for U.S. emergency medical services agencies and non-emergency medical transportation providers.

Ownership category

akta.pro rank

Product category

EMS Management Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

EMS Billing, Revenue Cycle & Compliance Services (HLAFANAM)

Keywords

• EMS management software
• Computer-aided dispatch
• Electronic patient care reporting
• Medical transport scheduling
• EMS billing software

Headquarters

HQ city

Kalamazoo

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription Platform: Traumasoft generates revenue through recurring SaaS subscription fees for its all-in-one EMS management platform. The platform covers CAD, ePCR, billing, crew management, asset tracking, fleet operations, and AI-powered QA/QI — all in a unified cloud-native system. The company operates on a per-seat or agency-level subscription model typical of EMS software, with pricing likely tiered by agency size and module adoption. Land-and-expand dynamics are supported as agencies adopt additional modules (billing, scheduling, fleet) over time.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

Traumasoft sells a cloud-native, AI-powered all-in-one EMS management platform that unifies computer-aided dispatch (CAD), electronic patient care reporting (ePCR), billing, crew scheduling, fleet operations, and QA/QI on a single shared data foundation. It is sold primarily as a SaaS subscription to U.S. emergency medical services (EMS) agencies and non-emergency medical transportation (NEMT) providers, with pricing tailored to agency size and module adoption. The company also operates Huly, an acquired AI platform for EMS workflow efficiency, compliance, and staff experience that retains its own brand and R&D operations.

Product overview

Traumasoft offers a unified, cloud-native all-in-one ecosystem for EMS agencies and Non-Emergency Medical Transportation (NEMT) providers. The platform integrates CAD (Computer-Aided Dispatch), ePCR (Electronic Patient Care Reporting), Billing, and crew management into a single system. The product architecture spans three main areas: People modules (Crew Scheduler, Mobile App, People Operations, Virtual Classroom), Processes modules (Bed Manager, CAD, Dispatch, GPS, Realtime Routes, Trip Scheduling, QA + Huly), and Assets & Revenue modules (Asset Management, Billing, Fleet Operations, Reporting). The platform delivers AI-powered operational intelligence through its acquired Huly AI platform for automated EMS administrative processes, chart validation, and workflow optimization. Traumasoft serves EMS agencies and NEMT providers across the United States, with a focus on reducing administrative burden, eliminating denied claims, and improving crew retention through integrated workflows and real-time data visibility.

Differentiator

Problem solved

Functional benefit

Products and services

• Traumasoft EMS Platform Unified, cloud-native all-in-one ecosystem for EMS agencies and NEMT providers that integrates CAD, ePCR, billing, crew scheduling, dispatch, GPS, fleet operations, asset management, trip scheduling, bed management, and AI-powered QA/QI into a single platform on one shared data foundation. Sold as a recurring SaaS subscription to U.S. EMS and NEMT organizations.
• Huly

Quantifiable outcome

• Near 100% chart review capability through AI-powered QA/QI, eliminating errors before they reach billing
• +5 more outcomes

Named customers14 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature7 records

Partnerships

One partnership is on record.

• HulycoreStrategic or Co-development Partner · 2 September 2026Traumasoft acquired Huly, an AI platform specialized in EMS workflow efficiency, compliance, and staff experience. Huly retains its independent brand, leadership team, and R&D operations under Founder and CEO Nidhish Dhru, maintaining control over its product roadmap while gaining resources to scale its AI-native platform across more EMS organizations. Huly's capabilities in billing and operational workflow automation are integrated with Traumasoft's QA module under the 'QA + Huly' branding.

Scale indicators6 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• ESO Solutions: ESO Solutions is a leading EMS data and software provider offering ePCR, CAD, fire reporting, and analytics to EMS agencies and fire departments across the U.S. It is a direct competitor to Traumasoft in the integrated EMS software category, with overlapping ePCR and operational intelligence capabilities and broader reach into public agencies.
• ImageTrend: ImageTrend provides ePCR, EMS and fire data software, and healthcare data solutions used by EMS agencies, hospitals, and states. It directly competes with Traumasoft in ePCR and CAD, with particularly strong penetration in public EMS and state-level health information exchanges.
• ZOLL Data Systems: ZOLL Data Systems, a subsidiary of ZOLL Medical/Asahi Kasei, offers EMS billing, CAD, ePCR, and mobile data software. It is a direct competitor to Traumasoft, particularly in EMS billing and revenue cycle management, with deep enterprise reach and backing from a larger medical device parent.
• MP Cloud Technologies: MP Cloud Technologies provides NEMT-specific billing and management software, serving many of the same private NEMT providers Traumasoft targets. It is a direct peer in the NEMT software category, with overlapping scheduling, dispatch, and billing capabilities.
• Digitech Computer: Digitech Computer is a long-standing EMS billing and revenue cycle management provider serving private and public EMS agencies across the U.S. It competes with Traumasoft's integrated billing module and is frequently considered alongside Traumasoft for EMS billing modernization initiatives.
• MedaPoint (formerly Digitech): MedaPoint is an EMS billing and technology provider offering revenue cycle, ePCR, and operational software for EMS agencies. It directly competes with Traumasoft's billing and integrated platform offering, particularly for private EMS and inter-facility transport providers.
• Emergency Reporting (FIRIS): Emergency Reporting provides records management and operational software for fire and EMS agencies. While its historical strength is in fire incident reporting, its expanding EMS module suite makes it a comparable peer for agencies evaluating Traumasoft's all-in-one platform.

Emerging players

• Beyond Lucid Technologies: Beyond Lucid Technologies offers an EMS health information exchange (HIE) and pre-hospital care documentation platform. While narrower in scope than Traumasoft, it is an emerging player in EMS data interoperability with overlap into ePCR and care-reporting workflows.
• Pulsara: Pulsara is a healthcare communication and coordination platform widely used by EMS agencies to coordinate patient handoffs with hospitals. While not a direct ePCR/billing competitor, it intersects with Traumasoft's dispatch and real-time care coordination workflows and is increasingly bundled into EMS technology stacks.

Broad incumbents

• Stryker (EMS Software portfolio): Stryker, a large medical device and emergency care company, has historically offered EMS-focused software and equipment solutions. While its software portfolio is narrower than its hardware business, Stryker represents a broad incumbent competing for the same EMS technology budgets Traumasoft targets.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/traumasoft
• Facebookfacebook.com/traumasoft
• LinkedInlinkedin.com/company/traumasoft

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Traumasoft