ESO
- Company typePrivate
- Founded2004
- HeadquartersAustin, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
ESO firmographics
Firmographics- Name
- ESO
- Legal name
- ESO Solutions, Inc.
- Website
- https://eso.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Ownership category
- akta.pro rank
ESO industry classification
Industry- Product category
- Emergency Response Software
- NAICS
- Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Facilities Management Services (541513)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Facility Emergency Response Plans (ERP) & Integrated Contingency Plans (ICP) (EUAHALAB)
Keywords
Where ESO is headquartered
LocationHeadquarters
- HQ city
- Austin
- HQ country
- United States
- HQ region
- North America
Offices8 records
Markets served
ESO business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Software Subscriptions: Annual subscription agreements for software platforms including Fire RMS, EMS EHR, Logis Dispatch, Logis Billing, and Hospital solutions. Retention rate exceeds 97% for seven straight years.
- Professional Services: Implementation services, training, and support services including onsite training days as part of subscription onboarding
- Data Research Services: Research dataset access and professional research services through the ESO Data Collaborative, with standard annual research dataset provided at no cost
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Annual subscription model with optional renewal |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels9 records
ESO product offering
Product offeringCore offering
ESO develops and sells cloud-based emergency response data and software for fire departments, EMS agencies, hospitals, and government agencies. Its ecosystem includes records management (Fire RMS), electronic health records (ESO EHR), computer-aided dispatch (Logis Dispatch), EMS billing (Logis Billing), EMS-hospital data exchange (Health Data Exchange), predictive analytics (Prehospital Intelligence), and the NERIS fire incident reporting platform, all powered by the ESO Data Collaborative containing 500M+ emergency outcome records.
Product overview
ESO offers a unified emergency response ecosystem platform serving Fire, EMS, Hospital, and Government sectors. The core architecture consists of ESO Fire RMS (fire records management) and ESO EHR (electronic health records for EMS) as primary platforms, augmented by acquired products Logis Dispatch (CAD system) and Logis Billing. Supporting modules include Health Data Exchange for EMS-hospital connectivity, Prehospital Intelligence for predictive analytics, Insights/Query Builder for reporting, and specialized tools for scheduling, personnel, asset management, and registry reporting. The ecosystem integrates with Snowflake for advanced analytics and connects over 3,000 hospital partnerships with prehospital data capabilities.
Differentiator
Problem solved
Functional benefit
Brands
- Logis Dispatch: Industry-leading computer-aided dispatch system for emergency services, MIH and community paramedicine, and non-emergent medical transport.
- Logis Billing
- Health Data Exchange
- Prehospital Intelligence
- NERIS
Products and services
- ESO Fire RMS Fire records management system providing NERIS-compliant incident reporting, community risk reduction, fleet and field readiness, and scheduling and personnel management for fire departments of all sizes.
- ESO EHR (Electronic Health Record) Electronic health record system for EMS agencies enabling NEMSIS-compliant patient care documentation, real-time data capture, mobile iOS support, and integration with hospital systems.
- Logis Dispatch Computer-aided dispatch (CAD) system for emergency services providing intelligent decision support, automated resource tracking, digital checklists, and PrepIQ simulation training capabilities for emergency communications centers.
- Logis Billing Cloud-based EMS billing software that integrates data from CAD and ePCR systems for automated claim submissions, compliance validation, discrepancy detection, and revenue cycle management.
- Health Data Exchange (HDE) Real-time bidirectional data sharing platform connecting EMS and hospital systems, enabling closed-loop communication, clinical feedback, and outcome visibility for prehospital clinicians and ED teams.
- ESO Prehospital Intelligence Predictive analytics solution connecting real-time EMS data to hospital workflows, providing prearrival indicators, market insights, AI-generated outcome summaries, estimated acuity signals, likelihood of admission, anticipated resource needs, and expected length of stay.
- NERIS Solution Next-Generation Reporting and Information System for fire agencies providing comprehensive emergency response data collection and management, replacing legacy NFIRS standards with richer data on rescues, actions taken, and structure types.
- ESO Patient Registry Trauma patient data collection and registry management system enabling hospital submission to state and national trauma registries with quality improvement reporting.
- d2i (Hospital Performance Analytics) Healthcare performance analytics platform combining EMR, revenue cycle, and patient experience data into actionable insights for emergency departments and hospitals across 450+ facilities covering 60M+ hospital encounters and 10B+ data points.
- Logis Dispatch PrepIQ Risk-free training and simulation module within Logis Dispatch that lets emergency communications centers replay operational days, build custom dispatch scenarios, and model the impact of protocol changes without disrupting live operations.
Quantifiable outcome
- 80% reduction in documentation time reported by early adopters
- +3 more outcomes
Companies that use ESO
Customer profileNamed customers9 records
Segments4 records
Ideal customer profiles4 records
ESO technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability6 records
Feature6 records
ESO partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- International Academies of Emergency Dispatch (IAED)coreLaunch of Network for Evidence-Based Dispatch (NEBD), a research consortium of 12+ EMS and fire agencies designed to generate continuous, outcomes-based evidence for emergency dispatch decision-making. Consortium enables research on alternative dispatch protocols and high-frequency chief complaints.
- d2icoreAcquisition of d2i, a healthcare performance improvement company specializing in analytics for emergency departments and hospitals. d2i's platform supports 60M+ hospital encounters and 10B+ data points across 450+ hospitals, combining with ESO's 3,000+ hospital partnerships to create largest integrated prehospital and hospital data asset.
Scale indicators10 records
Recent moves6 records
Expansion highlights5 records
ESO competitors and assessment
Company assessmentDirect peers
- ImageTrend: ImageTrend is one of ESO's most direct competitors, providing electronic patient care reporting (ePCR), fire records management, and state EMS data systems across the US. It competes head-to-head with ESO EHR and Fire RMS in many state and agency tenders.
- ZOLL Data Systems: ZOLL Data Systems offers EMS billing, dispatch, and patient care reporting software integrated with ZOLL's resuscitation and cardiac devices. It competes with ESO across EMS documentation, billing, and dispatch workflows.
- Ferno: Ferno is a global emergency medical equipment and services provider whose iPCR and EMS software portfolio competes directly with ESO's EMS EHR and dispatch offerings.
- SafetyPad: SafetyPad provides electronic patient care reporting software for EMS agencies and is a direct competitor to ESO EHR, particularly in mid-market and large US municipal EMS agencies.
Emerging players
- RapidSOS: RapidSOS is an emerging player in emergency response data, providing real-time incident data linking 911 callers, IoT devices, and first responders. It competes with ESO in the data-and-analytics layer rather than records management.
- Carbyne: Carbyne provides cloud-based emergency communications and 911 call-handling platforms with rich media and location data. It overlaps with ESO's Logis Dispatch CAD business on the emergency communications side.
Broad incumbents
- Vector Solutions (formerly TargetSolutions): Vector Solutions offers training, scheduling, and personnel management software for fire and EMS agencies. It competes with ESO's Personnel Management and Scheduling modules as a broader public-safety SaaS platform.
- Epic Systems: Epic is the dominant US hospital EHR vendor. Although not a direct competitor today, it increasingly integrates prehospital and EMS data into its Care Everywhere platform, posing a downstream threat to ESO's Health Data Exchange and Prehospital Intelligence.
- Oracle Health (formerly Cerner): Oracle Health is a major hospital EHR incumbent following the Cerner acquisition. Its installed hospital base and integration capabilities represent a long-term competitive risk to ESO's hospital-segment growth strategy.
- Stryker (Emergency Care / CarePoint): Stryker's emergency care business includes CarePoint EMS software for patient care reporting and data exchange, making it a broad incumbent competitor in EMS documentation and prehospital analytics.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
ESO social profiles
Digital presenceESO compliance and trust
Trust signalCompliance3 records
ESO financial estimates
Financial estimateRevenue estimate
Valuation estimate
ESO leadership team
Management profileNumber of profiles
Profiles10 records
ESO subsidiaries and ownership
Company hierarchySubsidiaries5 records
ESO funding detail
Funding detailFunding overview
Funding rounds8 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ESO M&A and investment
M&A and investmentM&A10 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ESO
What does ESO do?
ESO develops and sells cloud-based emergency response data and software for fire departments, EMS agencies, hospitals, and government agencies. Its ecosystem includes records management (Fire RMS), electronic health records (ESO EHR), computer-aided dispatch (Logis Dispatch), EMS billing (Logis Billing), EMS-hospital data exchange (Health Data Exchange), predictive analytics (Prehospital Intelligence), and the NERIS fire incident reporting platform, all powered by the ESO Data Collaborative containing 500M+ emergency outcome records.
Is ESO a public or private company?
ESO is a private company. It is classified as private equity controlled and is currently operating.
When was ESO founded?
ESO was founded in 2004. It employs 501 to 1,000 people.
Where is ESO based?
ESO is headquartered in Austin, United States, in the North America region.
How does ESO make money?
Three revenue lines are on record. Software Subscriptions are the primary driver. The others are professional Services and data Research Services.
Who are ESO's main competitors?
Direct peers on record are ImageTrend, ZOLL Data Systems, Ferno and SafetyPad. Emerging players are RapidSOS and Carbyne. Broad incumbents are Vector Solutions (formerly TargetSolutions), Epic Systems, Oracle Health (formerly Cerner) and Stryker (Emergency Care / CarePoint).
Does ESO have an API?
No public API is recorded for ESO.
What industry is ESO in?
ESO's product category is Emergency Response Software. Its primary akta.pro industry code is EUAHALAB, Facility Emergency Response Plans (ERP) & Integrated Contingency Plans (ICP). Its NAICS code is 541511 and its SIC code is 7370.