What Resolved does

Resolved AI operates as a cognitive process automation company providing AI-driven solutions for enterprise IT operations through its iTRIAGE platform. The platform comprises two modules — Incident Chronicle, which automates the assignment of IT incidents to appropriate support teams, and Defect Chronicle, which assigns software defects from bug repositories to the right developers or development groups. Both modules use machine learning and natural language processing over text-based tickets and structured incident/defect data to recommend ownership, and the company claims an 84% improvement in direct incident assignment, a 55% reduction in incident reassignment (saving 30 minutes per incident), and a 77% reduction in defect reassignment (yielding 10 hours of efficiency gain per defect). The company is headquartered in Kolkata, India with operational presence in Reston (VA), California, and Bangalore, and sells via an enterprise field-sales motion with a quote-based pricing model under a SaaS subscription.

Founded between 2018 and 2020 (the firmographic record shows 2018, supported by a November 2018 ITU Startup Programme funding entry; the company website copyright and the company-history record state 2020), Resolved AI is a privately held, for-profit company. Customer segments are enterprise IT operations teams and software development/QA organizations, sold through direct enterprise sales, demo-request funnels, and product-led content pages on the resolvedai.com website. No named customers, no public pricing, no disclosed patents or awards, and no institutional investors are documented in the available data.

The company is at an early stage: it lists only 1–10 employees, has a single recorded funding round of $30,570 from ITU Startup Programme, and reports no revenue or ARR figures. In March 2026 it underwent a leadership transition, with Mariana Catz appointed as CEO and founder Malcolm Klotz shifting from co-CEO to CTO to focus on technology strategy and product architecture — a move consistent with an intent to professionalize the commercial organization in support of stated expansion into North America and Europe.

Name

Resolved

Legal name

Resolved AI

Website

https://resolvedai.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1–10 employees

Short description

Resolved AI provides the iTRIAGE platform, an AI-driven cognitive process automation solution that automates IT incident and software defect triage and assignment for enterprise IT operations and software development teams.

Ownership category

akta.pro rank

Product category

IT Service Management Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

IT Incident, Problem & Change Management Platforms (HDAEALAI)

akta.pro secondary industries

Incident Response, On-Call & Operational Readiness (BPAEAKAL), Model Monitoring, Accountability & Incident Management (HDAAAMAF)

Keywords

• IT incident management
• Defect triage software
• Cognitive process automation
• AI incident assignment
• IT operations automation

Headquarters

HQ city

Kolkata

HQ country

India

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. iTRIAGE Platform Subscription: SaaS-based AI platform offering for enterprise incident and defect management. The platform is positioned as a cognitive process automation solution, suggesting recurring subscription revenue from enterprise customers.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

ResolvedAI provides the iTRIAGE platform, an AI-powered cognitive process automation solution that automates IT incident and software defect triage. The platform uses machine learning and natural language processing to analyze tickets and bug reports and assign them directly to the correct support team or developer, eliminating manual incident tossing and reducing MTTR, defect turnaround time, and operational cost for enterprise IT operations.

Product overview

ResolvedAI offers the iTRIAGE platform, a cognitive process automation solution for enterprise IT operations. The platform comprises two integrated modules: Incident Chronicle for AI-driven incident triage and assignment optimization, and Defect Chronicle for intelligent defect management from bug repositories. The platform uses machine learning to analyze incidents and defects, providing direct assignment recommendations to reduce manual tossing, improve SLA compliance, and lower operational costs. Interactive dashboards and reporting capabilities support data-driven decision making.

Differentiator

Problem solved

Functional benefit

Brands

• iTRIAGE: AI-driven incident and defect triage platform that automates manual assignment processes, reduces IT operations cost, and improves SLA compliance. The platform analyzes incidents and defects using machine learning to provide precise assignment recommendations.

Products and services

• iTRIAGE Platform AI-powered cognitive process automation platform that uses machine learning to automatically assign IT incidents and software defects to the correct teams or developers. Designed for enterprise IT operations and software development organizations seeking to eliminate manual triage overhead.
• Incident Chronicle

Quantifiable outcome

• 84% improvement in direct incident assignment process
• +5 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature3 records

Scale indicators8 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• Freshworks (Freshservice): Freshservice is an ITSM and IT asset management platform targeting mid-market and enterprise customers with workflow automation and Freddy AI capabilities. It is comparable to ResolvedAI as an ITSM buyer alternative, though broader in scope.
• Atlassian (Jira Service Management): Atlassian's Jira Service Management is an enterprise ITSM platform with AI-powered virtual agents, automation rules, and triage features. It competes with ResolvedAI across both IT incident and software defect management workflows.
• ServiceNow: ServiceNow is the dominant enterprise ITSM platform with native incident management, AI-assisted routing, and a vast integration marketplace. It overlaps directly with ResolvedAI's incident triage use case but competes as a broader platform rather than a specialized triage layer.
• BMC Helix ITSM: BMC Helix is an enterprise ITSM suite with cognitive automation, virtual agents, and incident management workflows. It serves the same enterprise IT operations buyer as ResolvedAI but as part of a much broader IT operations management portfolio.
• Zoho (Zoho Assist / ManageEngine ServiceDesk Plus): ManageEngine ServiceDesk Plus is a mid-market and enterprise ITSM platform with automation rules and AI-assisted ticket routing. It competes with ResolvedAI for cost-conscious enterprise and mid-market IT operations buyers, though as a broader ITSM suite rather than a specialist triage layer.

Direct peers

• PagerDuty: PagerDuty is an incident response and on-call management platform that automates routing, escalation, and triage of IT incidents. It competes head-on with ResolvedAI's iTRIAGE Incident Chronicle for enterprise IT operations buyers.
• Moogsoft: Moogsoft is an AIOps platform specializing in incident detection, noise reduction, and automated triage for IT operations teams. Its AI-based correlation and routing capabilities directly overlap with ResolvedAI's iTRIAGE value proposition.
• BigPanda: BigPanda is an AIOps platform that uses machine learning to correlate alerts, reduce noise, and accelerate incident triage and routing. It is a direct comparable to ResolvedAI's AI-driven incident assignment approach for enterprise IT operations.
• Splunk On-Call (formerly VictorOps): Splunk On-Call is an incident response and alerting platform focused on DevOps and SRE teams, providing automated routing and on-call management. It competes with ResolvedAI's iTRIAGE for enterprise incident assignment workflows, particularly in DevOps-heavy organizations.

Emerging players

• Moveworks: Moveworks applies large language models and machine learning to automate IT support workflows, including ticket triage and routing. It competes with ResolvedAI for AI-driven IT operations automation budgets, with a focus on conversational and employee-experience-led routing.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Resolved