1E

What 1E does

1E is a London-headquartered Digital Employee Experience (DEX) software company, founded in 1997 and operating with 251-500 employees across offices in London and Austin. The company builds a real-time, autonomous DEX platform that monitors endpoints, applications, network connectivity, and employee sentiment to proactively identify and remediate IT issues before they affect end users. Core platform modules include Intelligence, Business Impact, Experience Analytics, Endpoint Troubleshooting, Employee Sentiment, Endpoint Automation, Application Experience Management, Inventory Insights, and Patch Insights, supplemented by Exoprise-powered add-ons for synthetic monitoring, Microsoft 365 monitoring, network connectivity, and unified communications monitoring. The company also offers specialized solutions for Microsoft Intune, Device Refresh, and Software Reclaim, plus ServiceNow and Salesforce Agentforce integrations.

1E monetizes through tiered SaaS subscriptions (Standard, Enterprise, Enterprise Plus) sold on annual and multi-year contracts, with revenue generated primarily from enterprise IT operations customers and supplemented by professional services and add-on modules. Its go-to-market combines enterprise field sales for large deployments, inside sales for mid-market, product-led growth for evaluation, and a partner/reseller channel. The customer base spans diverse verticals including financial services, pharmaceuticals, retail, telecommunications, energy, healthcare, and government, with named logos such as AT&T, Novartis, Adidas, Nike, Bacardi, Schneider Electric, and Nationwide Insurance.

In October 2024, 1E acquired Exoprise to expand its Digital Experience Monitoring capabilities. In 2025, TeamViewer acquired Carlyle-backed 1E for $720 million, and the platform now operates as TeamViewer DEX, with most 1E.com pages redirecting to TeamViewer.com while customer-facing documentation and support remain on 1E.com. TeamViewer Intelligence and the Salesforce Agentforce integration were introduced in October 2025 as the next phase of the combined product strategy.

Name

1E

Legal name

1E

Website

https://1e.com

Company type

Private

Founded year

1997

Operating status

Acquired

Headcount range

251–500 employees

Short description

1E is a London-based Digital Employee Experience (DEX) platform provider, now operating as TeamViewer DEX following its 2025 acquisition. It serves enterprise IT operations teams with autonomous endpoint monitoring, remediation, and employee sentiment analytics across distributed workforces.

Ownership category

akta.pro rank

Product category

Digital Employee Experience (DEX) Software

NAICS

Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Digital Employee Experience (DEX) & IT Experience Management (ITXM) Platforms (HDAEALAL)

Keywords

• Digital employee experience software
• Endpoint management platform
• IT operations automation
• Enterprise DEX solutions
• Endpoint troubleshooting software

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Enterprise Software Subscriptions: SaaS-based Digital Employee Experience platform with tiered subscription pricing (Standard, Enterprise, Enterprise Plus). Revenue generated through annual or multi-year subscription contracts with enterprise customers.
2. Add-on Solutions: Additional revenue streams from specialized add-ons including Virtual Desktop Experience (VDX), Synthetic Monitoring, Software Reclaim, and Device Refresh capabilities.
3. Professional Services: Implementation, configuration, customization, integration services, consulting and training provided to enterprise customers.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

1E provides a real-time, autonomous Digital Employee Experience (DEX) platform sold as a SaaS subscription to enterprise IT teams. The platform proactively identifies, diagnoses, and remediates endpoint, application, and digital workplace issues, and combines endpoint troubleshooting, endpoint automation, employee sentiment analytics, application experience management, and synthetic monitoring (powered by Exoprise) into a single offering. Customers purchase tiered subscriptions (Standard, Enterprise, Enterprise Plus) augmented by add-on modules and professional services.

Product overview

1E is a Digital Employee Experience (DEX) platform provider now part of TeamViewer following its $720M acquisition in 2025. The 1E platform is a unified solution combining multiple modules for endpoint management, employee experience, and IT operations automation. Core platform components include TeamViewer DEX Platform, Intelligence, Business Impact, Experience Analytics, Endpoint Troubleshooting, Employee Sentiment, Endpoint Automation, Application Experience Management (AXM), Inventory Insights, and Patch Insights. Add-on modules powered by the Exoprise acquisition include Synthetic Monitoring, Microsoft 365 Monitoring, Network Connectivity Monitoring, and Unified Communications Monitoring. Specialized solutions include DEX for Microsoft Intune, Device Refresh, and Software Reclaim. Additional add-ons include ServiceNow integrations (Automated Self Service and Service Desk Augmentation), Virtual Desktop Experience (VDX), and Content Distribution for Microsoft Configuration Manager. The platform enables organizations to proactively manage digital workplaces, reduce service desk costs, and improve employee productivity through AI-powered automation and real-time visibility.

Differentiator

Problem solved

Functional benefit

Brands

• TeamViewer DEX Platform: Real-time, autonomous digital employee experience platform that fixes digital workplace issues through proactive IT management, endpoint troubleshooting, and automation capabilities.

Products and services

• TeamViewer DEX Platform A real-time, autonomous digital employee experience platform that proactively identifies, fixes, and prevents digital workplace issues for enterprise IT teams. Combines endpoint troubleshooting, endpoint automation, employee sentiment analytics, application experience management, and synthetic monitoring in a single subscription.
• TeamViewer Intelligence
• Synthetic Monitoring
• Microsoft 365 Monitoring
• TeamViewer DEX for Microsoft Intune
• TeamViewer DEX for Device Refresh
• TeamViewer DEX for Software Reclaim
• Automated Self Service for ServiceNow
• Service Desk Augmentation for ServiceNow
• Virtual Desktop Experience (VDX)
• Professional Services

Quantifiable outcome

• 287% Return on Investment (ROI) from employee productivity gains, legacy tool and hardware cost savings, IT project and security efficiencies
• +2 more outcomes

Named customers16 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability9 records

Feature12 records

Partnerships

Four partnerships are on record, tiered core and strategic.

• ExoprisecoreTechnology or Integration · 9 October 20241E acquired Exoprise, a leader in Digital Experience Monitoring, to enhance its IT observability and remediation capabilities. The acquisition adds synthetic monitoring, Microsoft 365 monitoring (including Teams, Zoom, Salesforce), and ISP benchmarking capabilities to the 1E DEX platform.
• MicrosoftcoreTechnology or IntegrationDeep integration with Microsoft Intune providing real-time actions, granular control, client health remediation, real-time policy sync, and critical services compliance. Also integrates with Microsoft 365 ecosystem including Teams, Exchange, and SharePoint monitoring through Exoprise technology.
• ServiceNowcoreTechnology or IntegrationIntegration with ServiceNow through Automated Self Service and Service Desk Augmentation add-ons. Enables workflow automation and enhanced service desk capabilities within the ServiceNow ecosystem.
• SalesforcestrategicTechnology or IntegrationIntegration with Salesforce Agentforce platform for DEX for Salesforce Agentforce IT Service. Enables streamlined IT resolution workflows for enterprise customers through Salesforce integration.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Ivanti: Unified endpoint management, IT service management, and security vendor with overlapping endpoint experience and asset management capabilities that compete with 1E in enterprise IT operations deals.
• Citrix: Digital workspace and VDI vendor whose end-user experience monitoring overlaps with 1E's Virtual Desktop Experience (VDX) and Application Experience Management modules in virtualized enterprise environments.
• ServiceNow: Dominant ITSM/ESM platform that 1E integrates with (Automated Self Service, Service Desk Augmentation). Competes indirectly as ServiceNow expands into workflow-driven DEX and employee experience modules.
• Microsoft (Intune / Endpoint Analytics): Intune and Endpoint Analytics are the foundation of 1E's go-to-market and the largest competitive threat; Microsoft's roadmap in native DEX-style scoring and remediation directly bears on 1E's value proposition.

Direct peers

• Lakeside Software: DEX and digital workspace analytics vendor (including SysTrack) serving enterprise IT with endpoint performance monitoring and experience scoring, directly overlapping 1E's core DEX use cases.
• Aternity (Riverbed Technology): Aternity provides digital experience monitoring for applications and endpoints, now part of Riverbed's broader APM portfolio. Directly comparable in DEX/DEM capabilities and enterprise customer base.
• Nexthink: Pure-play Digital Employee Experience platform competing head-to-head with 1E in endpoint experience monitoring, employee sentiment, and IT automation for large enterprises. Closest functional analog and primary competitor in Gartner DEX evaluations.
• ControlUp: DEX platform focused on real-time endpoint monitoring, VDI optimization, and automated remediation, targeting the same enterprise IT operations buyer as 1E with comparable feature breadth.

Emerging players

• Tanium: Endpoint management and security platform with real-time telemetry and autonomous endpoint control, increasingly overlapping with 1E's endpoint automation, patch insights, and compliance remediation capabilities.
• Catchpoint: Digital experience monitoring platform with strengths in synthetic monitoring, network, and SaaS application observability. Overlaps with 1E's Exoprise-powered DEM capabilities, particularly for M365 and UC monitoring.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/1E_Global
• Facebookfacebook.com/1Eglobal
• LinkedInlinkedin.com/company/1e

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 1E