What Lingo does

Lingo (legally Lingo Telecom, LLC) is a US-based private telecommunications provider headquartered in Southfield, Michigan, that delivers cloud-based unified communications, broadband and fiber connectivity, 5G wireless, SD-WAN, managed security, and fire/life/safety services to business customers. The platform combines a proprietary "Lingo Technology Platform" with integrations to Microsoft Teams, Sophos-powered security, and a multi-carrier 5G stack spanning the top three US networks, supported by product sub-brands including Cloud Phone, Serenity Broadband, Insync (managed security), Safeline, and the BullsEye Unified Communications desktop client. The company serves a vertical mix of Financial Services, Healthcare, Restaurants, and Retail customers, ranging from single-location SMBs to multi-national enterprises.

Lingo generates revenue primarily through recurring monthly subscriptions billed per user, with reported pricing starting at $10/user/month for unlimited US domestic calling and layered add-ons for contact center, SD-WAN, security, and fire/life/safety. The go-to-market is sales-led, combining direct enterprise sales, a channel partner program for resellers, and self-service portals (My Business Account) for smaller customers. Following its August 2022 merger with BullsEye Telecom and a prior 2018 acquisition of Impact Telecom, Lingo now reports a combined customer base of 120,000, a 99% customer retention rate, and an NPS at or above the 95th percentile in its industry. The company is privately held with no disclosed funding rounds, no public revenue figures, and leadership including CEO Vincent Oddo and VP of Sales & Marketing Christopher Ramsey.

Name

Lingo

Legal name

Lingo Telecom, LLC

Website

https://lingo.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

251–500 employees

Ownership category

akta.pro rank

Product category

Cloud Communications Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711), All Other Telecommunications (5178)

SIC

Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

Keywords

• Cloud business phone
• Unified communications services
• Broadband fiber connectivity
• Managed network security
• SD-WAN solutions

Headquarters

HQ city

Macon

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Cloud Business Phone Services: Monthly subscription services including cloud phone system, contact center solutions, and traditional phone services billed per user/month
2. Connectivity Services: Broadband & Fiber solutions and 5G Wireless services providing internet connectivity to business locations
3. Security Services: SD-WAN and managed security solutions powered by Sophos
4. Fire, Life & Safety: Safeline fire, life & safety solutions including POTS/Analog line replacement

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Lingo is a U.S. nationwide cloud communications and connectivity provider that sells unified communications, broadband/fiber, 5G wireless, SD-WAN, managed security, and fire/life/safety services to SMBs and enterprise customers. Its offerings are delivered through the proprietary Lingo Technology Platform and bundled as customizable, single-vendor solutions that combine voice, networking, and security. The company serves 120,000 customers across financial services, healthcare, restaurants, and retail verticals.

Product overview

Lingo is a comprehensive business communications and technology platform that combines cloud-based phone systems, broadband/fiber connectivity, 5G wireless services, and managed security into a unified offering. The platform is built around Cloud Business Phone as the core voice service, supported by add-on modules including Cloud Contact Center Solutions, Fire/Life/Safety systems, and Traditional Phone options. Connectivity is delivered through Serenity Broadband (fiber/wired) and 5G Wireless services, while security is provided via a Sophos-powered managed security solution. The BullsEye Unified Communications desktop client enables chat, presence management, and video conferencing. Lingo integrates natively with Microsoft Teams and serves industries including Financial Services, Healthcare, Restaurants, and Retail. The company was formed from the merger of Lingo and BullsEye Telecom in August 2022.

Differentiator

Problem solved

Functional benefit

Brands

• BullsEye Unified Communications: Desktop and mobile unified communications application for business communications
• Insync
• Cloud Phone
• Serenity Broadband
• Safeline

Products and services

• Cloud Business Phone Cloud-based hosted PBX phone system for SMB and enterprise customers, delivered as a subscription service with features such as auto-attendant, hunt groups, voicemail-to-email, and integrated call center functions.
• Cloud Contact Center Solutions Cloud-delivered contact center platform providing intelligent call routing, queuing, and analytics for customer-facing teams.
• Broadband & Fiber (Serenity) High-speed broadband and fiber internet connectivity service sold under the Serenity brand to business customers requiring reliable data connectivity.
• 5G Wireless 5G wireless connectivity service with Dual-SIM failover capability used as a primary or backup business connection.
• SD-WAN Software-Defined Wide Area Networking service for multi-site businesses seeking centralized network management and traffic optimization.
• Managed Security (Insync) Managed cybersecurity service marketed as Insync, powered by Sophos, providing threat protection for business networks and endpoints.
• Fire, Life & Safety (Safeline) Fire, life, and safety monitoring service sold under the Safeline brand for business locations requiring compliance-grade alerting.
• POTS/Analog Line Replacement Modern replacement service for legacy POTS/analog copper lines, used by businesses migrating off traditional analog phone service.
• Cloud SIP & PRI SIP trunking and PRI replacement service that delivers traditional trunking capabilities over IP for business phone systems.
• Traditional Phone Conventional business phone service for customers not yet migrated to the cloud phone platform.
• BullsEye Unified Communications Unified communications offering inherited from the BullsEye Telecom merger, providing integrated voice, collaboration, and messaging for business customers.
• Tech Support Services U.S.-based 24/7 technical support service contracted by business customers to assist with Lingo platform issues.

Quantifiable outcome

• 99% customer retention rate
• +1 more outcomes

Named customers1 record

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core and flagship.

• SophoscoreTechnology or IntegrationSophos provides high-performance security solutions powered by Sophos technology, delivered by Lingo. Customers can save up to 25% on security solutions through this partnership.
• Microsoft TeamscoreTechnology or IntegrationLingo Voice for Teams integration allows users to make and receive calls on their familiar Teams dialer with Lingo's trusted reliability, savings, and support.
• BullsEye TelecomflagshipStrategic or Co-development PartnerLingo and BullsEye Telecom came together in August 2022 to create a single source communications and cloud technology leader serving 120,000 customers.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Comcast Business: Comcast Business bundles connectivity (broadband, fiber) with Comcast Business Voice and unified communications for SMB and mid-market, competing directly with Lingo's broadband-plus-voice bundle at greater scale.
• Zoom (Zoom Phone): Zoom Phone is Zoom's cloud PBX offering for SMB through enterprise, an incumbent collaboration provider that overlaps with Lingo's voice and meeting offerings for similar customer segments.
• Cisco Webex Calling: Cisco's Webex Calling and BroadCloud-based UCaaS target mid-market and enterprise, competing on hosted voice and collaboration with a wider portfolio including hardware, networking, and security.
• Microsoft Teams Phone: Microsoft's Teams Phone bundles PSTN directly inside the dominant enterprise collaboration suite, competing with Lingo on voice while simultaneously being a partner platform for Lingo Voice for Teams.

Direct peers

• Vonage (Ericsson): Vonage provides cloud communications, SIP trunking, and UCaaS for SMB through enterprise, mirroring Lingo's Cloud SIP & PRI plus Cloud Business Phone offerings; now part of Ericsson's enterprise wireless unit.
• 8x8: 8x8 delivers cloud voice, contact center, and unified communications to SMB and mid-market globally, competing head-to-head with Lingo on multi-product UCaaS plus analytics bundles for similar customer profiles.
• Ooma: Ooma provides cloud-based business phone and connectivity solutions aimed at small businesses, directly comparable to Lingo's 1-location and SMB communications offerings including phone and internet.
• RingCentral: RingCentral is a leading cloud UCaaS and CCaaS provider for SMB and enterprise, offering RingEX voice, contact center, and messaging—directly overlapping with Lingo's Cloud Business Phone and Cloud Contact Center Solutions.
• Nextiva: Nextiva is a UCaaS/CCaaS platform focused on SMB and mid-market, bundling voice, collaboration, and customer experience—closely aligned with Lingo's bundled SMB go-to-market.
• Dialpad: Dialpad offers AI-powered UCaaS and contact center for SMB and mid-market, competing with Lingo on cloud voice, AI features, and Microsoft Teams-adjacent deployments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/lingo-bullseye
• Xx.com/lingophone

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lingo