SendSafely
SendSafely is a US-based, privately held SaaS that provides end-to-end encrypted file exchange and confidential email via a zero-knowledge split-key architecture, with native helpdesk integrations and AI-chatbot security products serving regulated enterprises across financial services, healthcare, legal, and IT.
- Company typePrivate
- Founded2012
- HeadquartersNew York, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What SendSafely does
SendSafely is a US-based, privately held software company that provides an end-to-end encryption platform for secure file exchange and confidential email. The platform uses an OpenPGP/AES-256 split-key architecture in which files are encrypted client-side and the decryption key is split between a Server Secret retained by SendSafely and a Client Secret that never leaves the sender's machine, making the company itself a zero-knowledge provider relative to file content.
The product surface spans Send & Receive (one-click file and email exchange with no recipient account required), Dropzone (an embeddable upload widget installable via a single script tag), Workspaces (persistent encrypted folders with audit trails), Secure Email (Outlook and Gmail plugins), and a Developer REST API with Java/.NET/Node.js SDKs. Newer surface areas include HALO, an encrypted file-collection layer for AI chatbots (Ada, Zendesk AI, Intercom Fin, Agentforce, Forethought, Amazon Connect, custom bots), SendSafely Actions for workflow automation, and SendSafely MCP, a Model Context Protocol server that exposes encrypted file operations to LLMs.
SendSafely monetizes through multi-tier subscriptions (Personal/Basic/Pro monthly, Team/Business/Enterprise annual with minimum admin counts), usage-based charges for high-volume API, and hourly-billed premium advisory services. GTM combines product-led growth via marketplace listings on Zendesk, Salesforce AppExchange, Intercom, Freshdesk and Adobe with enterprise field sales, a channel partner network (SoftwareOne, CommuniCloud, 729 Solutions, Versoft Consulting, others), and developer self-serve. Customers span wealth management (Addepar), HR (Cezanne HR), IT security (Zscaler), fintech (MoonPay), sports (USA Soccer), and healthcare/mental health, with SOC 2 Type 2, HIPAA, PCI DSS, GDPR, and CCPA certifications underpinning regulated-industry sales.
SendSafely firmographics
Firmographics- Name
- SendSafely
- Legal name
- SendSafely Inc.
- Website
- https://sendsafely.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- SendSafely is a US-based, privately held SaaS that provides end-to-end encrypted file exchange and confidential email via a zero-knowledge split-key architecture, with native helpdesk integrations and AI-chatbot security products serving regulated enterprises across financial services, healthcare, legal, and IT.
- Ownership category
- akta.pro rank
SendSafely industry classification
Industry- Product category
- Secure File Transfer & Encryption Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- Secure File Transfer & Managed File Transfer (MFT) (HDADAFAK)
- akta.pro secondary industries
- Secure/Encrypted Messaging (BPAMACAG), Email Data Loss Prevention & Encryption (HDADAKAD), API Security & Service-to-Service Security (mTLS, Service Mesh Security) (HDABAHAN)
Keywords
Where SendSafely is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
SendSafely business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription Plans: Multiple subscription tiers including Personal/Basic, Pro, Team, Business, and Enterprise plans with per-user pricing. Business and Enterprise plans require minimum of two Enterprise Administrators.
- Premium Advisory Services: Technical advisory services for supplemental setup and integration, billed on time-spent basis at hourly rates.
- Usage-Based Charges: Registered User accounts bound by plan limits. Accounts requiring high-volume API integration usage beyond plan limits subject to additional usage-based charges.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Personal/Basic/Pro individual plans |
| Subscription | Annual | Team, Business, Enterprise plans |
| Usage-based | Pay-as-you-go | High-volume API usage |
Go-to-market motion4 records
Distribution channels5 records
Marketing channels7 records
SendSafely product offering
Product offeringCore offering
SendSafely provides an end-to-end encryption platform for secure file exchange and confidential email, built on a split-key OpenPGP/AES-256 architecture in which files are encrypted client-side and neither SendSafely nor any third party can decrypt content. The platform is delivered as a suite of products — Send & Receive, Dropzone, Workspaces, Actions, HALO (for AI chatbots), the Developer API, and secure email — available via subscription tiers (Personal/Basic/Pro/Team/Business/Enterprise) and distributed through marketplace apps, direct enterprise sales, and a VAR partner network.
Differentiator
Problem solved
Functional benefit
Brands
- HALO: Encrypted file collection solution for AI chatbots that works with Ada, Zendesk AI, Intercom Fin, Agentforce, and Forethought. Protects customer interactions in real-time within conversational AI platforms.
- SendSafely Dropzone
- SendSafely Workspaces
- SendSafely MCP
- SendSafely Actions
Products and services
- SendSafely Core Platform End-to-end encryption platform that provides encrypted file transfer and secure data exchange for individuals, teams, and enterprises; shares the same encryption architecture, compliance certifications, and admin console across all products.
- Send & Receive (Secure File Exchange) Encrypted file exchange product that lets users send files from the SendSafely web app, Outlook, or Gmail, with recipients opening files with one click and no account required.
- SendSafely Dropzone Embeddable upload widget for collecting encrypted files from anyone via a single script tag on any page, portal, or helpdesk; files are encrypted client-side before leaving the browser.
- SendSafely Workspaces
- SendSafely HALO
Quantifiable outcome
- Maintain HIPAA compliance for healthcare organizations
- +1 more outcomes
Companies that use SendSafely
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles4 records
SendSafely technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration16 records
AI capability4 records
Feature6 records
SendSafely partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core and minor.
- Global RelaycoreIntegration partnership enabling SendSafely to deliver encrypted file transfer data directly to Global Relay Archive via the Open Connector API. Helps regulated industries automate compliance with MiFID II and FINRA regulations while maintaining zero-knowledge encryption standards. Partnership already live serving enterprise customers.
- IntercomcoreIntegration partner for collecting encrypted files mid-conversation via Intercom Messenger. Works with Fin AI and human agents. Customers tap a link, drop files, and keep chatting.
- SalesforcecoreIntegration partner available on Salesforce AppExchange. Embed encrypted Dropzones into Cases, custom objects, or Experience Cloud portals. Files land in Salesforce with full audit trails encrypted end-to-end.
- ZendeskcoreIntegration partner available on Zendesk Marketplace. Agents encrypt files without leaving the ticket. Customers upload through secure widget without leaving conversation.
- SoftwareOneminorVAR/MSP partner in SendSafely's global partner network.
- CommuniCloudminorVAR/MSP partner in SendSafely's global partner network.
- 729 SolutionsminorVAR/MSP partner in SendSafely's global partner network.
- Versoft ConsultingminorVAR/MSP partner in SendSafely's global partner network.
- Juris FabrilisminorVAR/MSP partner in SendSafely's global partner network.
- Computer Advice and ServicesminorVAR/MSP partner in SendSafely's global partner network.
- JBAK ConsultingminorVAR/MSP partner in SendSafely's global partner network.
- TriadaminorVAR/MSP partner in SendSafely's global partner network.
- One ITminorVAR/MSP partner in SendSafely's global partner network.
- Amazon Web Services (AWS)corePlatform hosting sub-processor with data centers in United States, Ireland, Germany, and Australia regions.
- StripecoreAutomated payment, subscription, and billing management sub-processor.
- ZendeskcoreCustomer support and ticketing sub-processor.
Scale indicators2 records
Recent moves7 records
Expansion highlights6 records
SendSafely competitors and assessment
Company assessmentDirect peers
- Virtru: Virtru provides end-to-end encrypted email and file sharing with a similar developer API and Google/Microsoft integrations. Direct head-to-head competitor in encryption-as-a-service for enterprises.
- Proton (Proton Drive, Proton Mail): Proton delivers end-to-end encrypted email and Drive-style file sharing, addressing comparable compliance and privacy use cases with strong consumer and SMB traction.
- Egress (a KnowBe4 company): Egress provides intelligent email security and encrypted file transfer, including Microsoft 365 integrations. Highly comparable regulated-industry encrypted messaging competitor.
- Tresorit (by Swiss Post): Tresorit offers end-to-end encrypted cloud storage and file sharing with a zero-knowledge architecture comparable to SendSafely. Direct competitor for secure enterprise file exchange, now backed by Swiss Post.
- Smartlockr: Smartlockr offers secure email and file transfer with strong EU data residency positioning. Direct overlap with SendSafely's GDPR, MiFID II, and Dutch/Belgian healthcare customer base.
- Kiteworks (formerly Accellion): Kiteworks sells a private content network for secure managed file transfer, email, and file sharing with regulatory compliance focus. Closest direct peer in the MFT / secure file transfer category.
Broad incumbents
- Microsoft Purview / Azure RMS: Microsoft Purview Information Protection and Azure Rights Management provide encryption and DLP inside the Microsoft 365 ecosystem. Broad incumbent that overlaps with SendSafely's email and file encryption use cases for Microsoft-centric enterprises.
- Box (with Box KeySafe): Box is a broad cloud content management incumbent now offering customer-managed encryption via Box KeySafe. Competes in the broader secure file exchange and collaboration category.
- Dropbox (Dropbox Vault / encrypted sharing): Dropbox offers encrypted file sharing at scale for SMB and prosumers with broader storage and collaboration features. Incumbent with partial overlap in secure file transfer rather than zero-knowledge architecture.
Emerging players
- Lockr: Lockr provides encrypted file collection and consent management APIs for regulated workflows. Emerging API-first peer with narrower scope but adjacent zero-knowledge primitives.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
SendSafely social profiles
Digital presenceSendSafely compliance and trust
Trust signalCompliance5 records
SendSafely financial estimates
Financial estimateRevenue estimate
Valuation estimate
SendSafely leadership team
Management profileNumber of profiles
Profiles3 records
SendSafely funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SendSafely M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SendSafely
What does SendSafely do?
SendSafely provides an end-to-end encryption platform for secure file exchange and confidential email, built on a split-key OpenPGP/AES-256 architecture in which files are encrypted client-side and neither SendSafely nor any third party can decrypt content. The platform is delivered as a suite of products — Send & Receive, Dropzone, Workspaces, Actions, HALO (for AI chatbots), the Developer API, and secure email — available via subscription tiers (Personal/Basic/Pro/Team/Business/Enterprise) and distributed through marketplace apps, direct enterprise sales, and a VAR partner network.
Is SendSafely a public or private company?
SendSafely is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was SendSafely founded?
SendSafely was founded in 2012. It employs 11 to 50 people.
Where is SendSafely based?
SendSafely is headquartered in New York, United States, in the North America region.
How does SendSafely make money?
Three revenue lines are on record. Subscription Plans are the primary driver. The others are premium Advisory Services and usage-Based Charges.
Who are SendSafely's main competitors?
Direct peers on record are Virtru, Proton (Proton Drive, Proton Mail), Egress (a KnowBe4 company), Tresorit (by Swiss Post), Smartlockr and Kiteworks (formerly Accellion). Broad incumbents are Microsoft Purview / Azure RMS, Box (with Box KeySafe) and Dropbox (Dropbox Vault / encrypted sharing). Lockr is listed as an emerging player.
Does SendSafely have an API?
Yes. SendSafely provides a REST API with SDKs for Java, .NET, and Node.js that enables developers to automate encrypted file delivery and embed SendSafely directly into their own platforms using the same split-key encryption architecture. Developer documentation is at explore.sendsafely.com/developer-api.
What industry is SendSafely in?
SendSafely's product category is Secure File Transfer & Encryption Software. Its primary akta.pro industry code is HDADAFAK, Secure File Transfer & Managed File Transfer (MFT), with a secondary code of BPAMACAG, Secure/Encrypted Messaging. Its NAICS code is 5182 and its SIC code is 7372.