What Knack Systems does

Knack Systems is a privately held, US-based SAP Customer Experience (CX) consulting and solutions firm founded in 1998 and headquartered in Woodbridge, NJ. The company specializes in implementing, extending, and operating the SAP CX suite — including SAP Commerce Cloud, SAP Sales Cloud, SAP CPQ, SAP Service Cloud, SAP Marketing Cloud, SAP Customer Data Cloud, and SAP Fiori — integrated with SAP S/4HANA and SAP ECC. It targets mid-to-large enterprise clients across more than a dozen verticals (Consumer Brands, Building Materials, Industrial Manufacturing & IM&C, Chemicals, Wholesale & Distribution, Life Sciences, High Tech, and others), with named enterprise customers including Electrolux, Acushnet, Plastipak, Xymogen, LB Foster, Woodgrain, GCP Applied Technologies, Avantor, Carlisle, Oldcastle, Pentland, and Sloan.

The firm combines professional services with a small proprietary software portfolio. Its flagship accelerators — Knack Brava (B2B Self-Service Portal, available on SAP Store under a flat-fee model with 6-8 week go-lives), SeasonOne (B2B2C Network Commerce for fashion and consumer brands), Better B2B (a connected SAP CX practice methodology), and SwiftCPQ — are built on SAP Commerce Cloud and SAP CPQ. Delivery is supported by 400+ SAP CX practitioners and 5 global delivery centers (including a 24/7 India center for AMS), with AI capabilities delivered through SAP Joule, SAP CX AI Toolkit, and SAP BTP covering generative content, conversational commerce, AI-powered product discovery, case automation, and predictive analytics.

Knack Systems generates revenue through three primary streams: (1) SAP CX professional services (strategy, implementation, solution design, rollout, adoption) sold via direct enterprise sales, (2) licensing of proprietary accelerators (Knack Brava, SeasonOne) on subscription or flat-fee multi-year contracts via direct sales and the SAP Store, and (3) recurring Application Managed Services (AMS) including 24/7 SLA-based support and managed care for B2B, B2C, B2B2C and marketplace digital models. The go-to-market combines direct enterprise sales, SAP co-sell under Premium Partner and Recognized Expertise designations, and partner-led distribution through Alokai, Coveo, Contentful, and Zoovu for composable B2B commerce. No parent company, institutional investor, or M&A activity is disclosed.

Name

Knack Systems

Legal name

Knack Systems

Website

https://knacksystems.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

251–500 employees

Short description

Knack Systems is a US-based, SAP-focused consulting and solutions firm that implements SAP Customer Experience (commerce, sales, service, CPQ) and sells proprietary accelerators (Knack Brava, SeasonOne) to mid-to-large enterprises across consumer, industrial, chemicals, and building materials verticals.

Ownership category

akta.pro rank

Product category

SAP Customer Experience Consulting & Implementation

NAICS

Software Publishers (513210), Custom Computer Programming Services (541511), Other Computer Related Services (541519)

SIC

Services-Management Consulting Services (8742), Services-Computer Programming Services (7371), Services-Prepackaged Software (7372)

akta.pro primary industry

Customer Experience (CX) & Digital Experience (BPAHAEAC)

Keywords

• SAP CX consulting
• SAP Commerce Cloud
• B2B e-commerce implementation
• Configure price quote
• Application managed services

Headquarters

HQ city

Woodbridge

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SAP CX Consulting and Implementation Services: Professional services revenue from strategy, planning, implementation, solution design, rollout and adoption, and application managed services for SAP CX solutions. Services are delivered by certified SAP consultants across 5 global delivery centers.
2. Proprietary Software Solutions (Knack Brava, SeasonOne): Revenue from licensing and deployment of proprietary accelerators built on SAP Commerce Cloud. Solutions are available on SAP Store and sold as enterprise licenses with flat-fee or subscription models.
3. Application Managed Services (AMS): Ongoing support services for SAP Commerce platforms including 24/7 SLA-based support, defect resolution, continuous improvements, upgrades, and managed care for B2B, B2C, B2B2C and marketplace digital models.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Knack Systems is a pure-play SAP Customer Experience (CX) consulting partner that delivers strategy, implementation, solution design, rollout, and application managed services across SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, SAP CPQ, SAP Marketing Cloud, and SAP Customer Data Cloud. It also sells proprietary accelerators including Knack Brava (B2B self-service portal) and SeasonOne (B2B2C network commerce), enhanced with AI capabilities via SAP BTP and Joule.

Differentiator

Problem solved

Functional benefit

Brands

• Knack Brava: A comprehensive B2B self-service solution for SAP ERP, SAP ECC, SAP Commerce Cloud and SAP S4 HANA. It enables seamless order management, real-time collaboration, and B2B network operations.
• SeasonOne

Products and services

• Knack Brava B2B Self-Service Portal Accelerator Robust B2B self-service solution for SAP ERP, SAP ECC, SAP Commerce Cloud, and SAP S/4HANA providing seamless order management, real-time collaboration, customizable platform, backend systems integration, and data security. Available on SAP Store with a flat-fee model (no per-user licenses), enabling go-live in 6-8 weeks and saving $50-60 per service call by replacing multiple portals.
• SeasonOne B2B2C Network Commerce Solution Unified B2B2C platform enabling sales and service reps to operate efficiently across the entire B2B network with capabilities for new season launch, customer-specific e-Catalog, digital showrooms, Pre-Book, Replenishment & Re-Order, Customer 360, rich product content, and Live Order-Book. Available on SAP Store and used by customers such as Acushnet (Titleist, FJ, Vokey brands) and Pentland.
• SwiftCPQ (powered by SAP CPQ Cloud) CPQ solution powered by SAP CPQ Cloud that helps sales organizations configure complex products, generate accurate pricing, and produce quotes with approval workflows. Delivered as part of Knack Systems' SAP CX consulting portfolio and tied to outcomes like 95% quote accuracy and 90% faster time-to-quote at customers such as Plastipak and LB Foster.
• SAP CX Consulting & Implementation Services End-to-end SAP CX professional services covering Strategy & Planning, Implementation, Solution Design, Rollout & Adoption, and Application Managed Services across SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, SAP CPQ, SAP Marketing Cloud, and SAP Customer Data Cloud. Delivered by 400+ certified SAP CX experts across 5 global delivery centers with 27+ years of experience.
• Application Managed Services (AMS) for SAP Commerce Cloud Ongoing 24/7 SLA-based managed services for SAP Commerce Cloud and broader SAP CX environments, including defect resolution, continuous improvements, upgrades, and managed care for B2B, B2C, B2B2C, and marketplace digital models. Delivered with onshore-offshore global delivery model.
• Better B2B Connected SAP CX Practice Structured approach to SAP CX transformation connecting commerce, sales, service, CPQ, and customer data on one coherent SAP CX platform with AI applied where it removes work and accelerates outcomes. Backed by 500+ global B2B implementations and pre-integrated partner ecosystem (Alokai, Coveo, Contentful, Zoovu) for composable storefront modernization.
• AI for SAP CX Solution AI capability suite for SAP CX encompassing generative AI for content, summaries, and interactions (cutting data entry by 70-80% in order automation), AI-powered product discovery (lifting B2B conversion by 27%), AI agents and copilots for conversational access to customer data, automatic case classification, predictive scoring, and AI-built reports.

Quantifiable outcome

• Up to 99% less order entry errors for apparel/fashion customers
• +8 more outcomes

Named customers15 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration20 records

AI capability11 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and flagship.

• AlokaicoreTechnology or Integration · 2 April 2026Strategic partnership with Alokai, a Frontend as a Service platform provider, to support organizations using SAP Commerce Cloud in modernizing their storefronts. The partnership enables incremental frontend modernization while allowing organizations to continue leveraging existing SAP investments, supporting both B2B and B2C use cases. Joint discussions and solution walkthroughs are now available.
• ZoovucoreTechnology or IntegrationPartnership with Zoovu, the #1 AI-powered product discovery platform, delivering real AI value for B2B and B2C brands. The partnership enables AI-powered product search and discovery capabilities integrated with SAP CX solutions.
• CoveocoreTechnology or IntegrationPartnership with Coveo for AI search integrated with SAP Commerce Cloud. Coveo provides AI-powered product discovery that lifts B2B conversion by 27%. Pre-integrated with SAP CX for faster deployment.
• ContentfulcoreTechnology or IntegrationPartnership with Contentful for headless CMS integrated with SAP Commerce Cloud. Provides headless content management capabilities for composable storefronts.
• SAPflagshipImplementation/ SI/ Consulting PartnerSAP Customer Experience consulting partner with SAP Recognized Expertise designation, Premium Partner status, and SAP Certified Gold Service Partner status. 27+ years of partnership delivering digital transformation across SAP CX solutions including Commerce Cloud, Sales Cloud, CPQ, Service Cloud, and Marketing Cloud.
• Imran Shahdad (SAP)coreStrategic or Co-development PartnerSAP Global VP, SAP CX, Commerce, Consumer Industries & Customer Engagement Solutions featured in podcast discussing new SAP B2B Self-Service Portal and Knack Systems' role as SAP's preferred partner for B2B Self-Service Portal Accelerator.
• Julie Mall (Zoovu)coreStrategic or Co-development PartnerVP of Solutions Consulting at Zoovu co-presenting on Knack-Zoovu partnership for AI-powered product search and discovery in B2B and B2C digital commerce.

Scale indicators12 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Deloitte: Big 4 firm with a significant SAP-enabled transformation practice covering CX, commerce, and ERP. Frequently competes with Knack for large enterprise SAP CX mandates where advisory-led delivery is valued.
• Infosys: Global IT services giant with a large SAP CX practice serving enterprise customers across commerce, sales, and service transformation. Comparable in offering breadth and SAP partnership depth but vastly larger scale and broader service portfolio.
• Wipro: Global SI with established SAP consulting practice covering SAP Commerce Cloud, Sales/Service Cloud, and CPQ. Competes for the same enterprise SAP CX transformation deals as Knack but with much larger delivery footprint.
• Cognizant: Major IT services firm with dedicated SAP practice and CX modernization offerings. Targets the same enterprise B2B and B2C digital commerce transformation RFPs as Knack Systems with global delivery scale advantage.
• Accenture: Largest global SI with extensive SAP CX consulting capabilities and a deep SAP partnership. Often the incumbent competitor on large enterprise SAP transformation deals that Knack also pursues.
• TCS (Tata Consultancy Services): Global IT services leader with established SAP CX practice delivering B2B/B2C commerce, CPQ, and customer data platform implementations. Comparable in target customer and SAP CX scope but at a much larger scale.
• HCLTech: Global SI with a sizeable SAP practice including SAP Commerce Cloud, Sales Cloud, and CX modernization services. Direct competitor for SAP CX enterprise transformation deals.
• Capgemini: Global consulting and SI firm with established SAP CX and digital commerce practice. Targets the same enterprise customers seeking SAP Commerce, CPQ, and customer experience transformation.

Emerging players

• Lemongrass Consulting: SAP-only consulting and managed services firm specializing in SAP on cloud (AWS/Azure) and SAP CX modernization. Comparable in size and SAP-only focus, with overlapping enterprise customer base in commerce and CX transformation.
• Rizing: SAP-focused consultancy with deep practices in SAP CX, SAP SuccessFactors, and SAP S/4HANA. Comparable as a mid-sized SAP-specialized partner competing for similar enterprise transformation engagements.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/watch?v=8b_2Q51__w0
• Xx.com/knacksystems

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Knack Systems