Convergence Networks
Convergence Networks is a security-first managed service provider delivering managed IT, managed security, cloud, and Microsoft-centric services to SMBs and regulated enterprises across North America, operating from six offices in the US and Canada under Riverside Partners ownership.
- Company typePrivate
- Founded2000
- HeadquartersPortland, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Convergence Networks does
Convergence Networks is a security-first managed service provider (MSP) headquartered in Portland, Oregon, with operations spanning six cities across the United States and Canada. Founded in 2000 and operating as a portfolio company of private equity firm Riverside Partners, the company delivers managed IT, managed security, cloud management, and Microsoft-centric services to small and mid-sized businesses and regulated enterprises in sectors including manufacturing, healthcare, legal, financial services, the Defense Industrial Base, and local government. Its core platform integrates an in-house 24x7 Security Operations Center (SOC) and Network Operations Center (NOC), Zero Trust security architecture, compliance support across frameworks such as CMMC, HIPAA, PCI, NIST CSF, SOC 2, and ISO 27001, and a Modern Work Services layer that includes Microsoft Copilot consulting, AI Accelerator, Copilot Factory, Business Process Automation, Data Analytics, and SharePoint development.
The company's product architecture is platform-plus-modules: recurring managed IT and managed security subscriptions form the revenue base, augmented by add-on modules (Managed Detection & Response, Zero Trust, Cloud Management, IT Compliance, Penetration Testing, Co-Managed IT, vCIO), professional services for one-time engagements, and a higher-margin Modern Work layer built around Microsoft 365 and Azure. Pricing is quote-based per user with monthly recurring billing, targeting predictable subscription economics.
Convergence Networks pursues an aggressive acquisition-driven growth strategy, having completed five acquisitions since 2020 (Grade A, ASK, SWAT Systems, Clear Concepts, and Certinet Systems). Geographic expansion now covers Pacific Northwest (Portland, Seattle), Midwest US (Detroit, Lansing), and Canada (Ottawa as headquarters, Winnipeg via Clear Concepts). The company reports a 98% CSAT score, 18,000+ daily device management volume, average response time under one minute, average resolution time of one hour, and a 93% remote resolution rate. The firm is a Microsoft Solutions Partner and has earned the CRN Triple Crown award.
Convergence Networks firmographics
Firmographics- Name
- Convergence Networks
- Legal name
- Convergence Networks
- Website
- https://convergencenetworks.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Convergence Networks is a security-first managed service provider delivering managed IT, managed security, cloud, and Microsoft-centric services to SMBs and regulated enterprises across North America, operating from six offices in the US and Canada under Riverside Partners ownership.
- Ownership category
- akta.pro rank
Convergence Networks industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Network Performance Management & Observability Services (BPAEAEAH)
Keywords
Where Convergence Networks is headquartered
LocationHeadquarters
- HQ city
- Portland
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
Convergence Networks business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring monthly fees for comprehensive IT support, monitoring, maintenance, and management of client technology infrastructure including servers, desktops, laptops, and other endpoints
- Managed Security Services: Ongoing cybersecurity services including 24x7 monitoring, threat detection, incident response, and compliance management bundled into monthly service agreements
- Cloud Management Services: Cloud infrastructure oversight, optimization, and management services provided on subscription basis
- Professional Services and Project Work: One-time engagements for specific projects such as cybersecurity assessments, penetration testing, vulnerability scanning, CMMC readiness, and cloud migrations
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Per-user pricing model with customizable service packages |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Convergence Networks product offering
Product offeringCore offering
Convergence Networks is a security-first managed services provider delivering proactive IT support, 24/7 SOC and NOC monitoring, managed cybersecurity, cloud management, and Microsoft 365/Azure/Copilot consulting to SMBs and mid-market organizations. Services span fully outsourced managed IT, co-managed IT, vCIO strategic guidance, compliance support (CMMC, HIPAA, PCI, SOC 2, ISO 27001), and a Modern Work digital transformation platform, delivered through six offices across the US and Canada.
Product overview
Convergence Networks is a security-first managed service provider offering a platform-plus-modules architecture. The core Managed IT Services platform is augmented by specialized modules including Managed Security Services, Managed Detection & Response (MDR), Zero Trust Security, Cloud Management, IT Compliance, and Co-Managed IT. The Microsoft Partner Services layer sits alongside, offering Microsoft 365 migration, Azure consulting, Teams Phone (ROAM), and Microsoft Copilot Consulting. The Modern Work Services platform integrates Hybrid Teamwork & Collaboration, Data Analytics, Business Process Automation, AI Accelerator, Copilot Factory, Employee Engagement, SharePoint Development, and Cloud Integration. An AI layer powered by Microsoft Copilot, custom chatbots, and workflow automation supports generative AI and process automation capabilities. All offerings are delivered through an in-house 24/7 SOC and NOC, with vCIO strategic guidance anchoring the service portfolio.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Core managed IT offering providing proactive monitoring, preventive maintenance, helpdesk support, network management, and backup/disaster recovery for business endpoints, servers, and infrastructure, including co-managed IT options and vCIO strategic guidance. Designed for SMB and mid-market businesses that need enterprise-class IT management without building in-house staff.
- Managed Security Services
- Co-Managed IT Services
- IT Helpdesk Services
- Network Support Services
- Backup and Disaster Recovery
- vCIO Services
- Zero Trust Security Services
- Managed Detection and Response (MDR)
- Cybersecurity Projects
- IT Compliance Services
Quantifiable outcome
- Reduces downtime and security issues by over 70%
- +5 more outcomes
Companies that use Convergence Networks
Customer profileNamed customers5 records
Segments10 records
Ideal customer profiles3 records
Convergence Networks technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability9 records
Feature5 records
Convergence Networks partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered acquired and core.
- Certinet SystemsacquiredAcquired in March 2026, Certinet Systems was a veteran-owned IT services firm based in Yakima, Washington. The acquisition expanded Convergence Networks' Pacific Northwest presence and strengthened cybersecurity and compliance capabilities for regulated industries including manufacturing, government, and the Defense Industrial Base. Founder Bryant Kyger remains in a regional leadership role.
- Clear ConceptsacquiredAcquired in November 2025, Clear Concepts was a Winnipeg-based IT services firm with deep Microsoft expertise. The acquisition integrated over 65 employees into Convergence Networks and expanded the company's presence in Western Canada, enhancing cybersecurity, AI, automation, and analytics capabilities.
- SWAT SystemsacquiredAcquired in August 2022, SWAT Systems was a managed IT and cybersecurity provider based in Seattle. The acquisition strengthened Convergence Networks' geographic reach in the Pacific Northwest and added technical talent to the organization.
- MicrosoftcoreConvergence Networks is a certified Microsoft Partner with Solutions Partner designation. The partnership provides access to exclusive Microsoft training, products, tools, and resources. The company leverages Microsoft 365, Azure, Teams, SharePoint, Power BI, and Copilot as core platform components, offering Microsoft 365 migration, Azure consulting, Teams Phone, and Copilot consulting services.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
Convergence Networks competitors and assessment
Company assessmentDirect peers
- Ntiva: Mid-Atlantic based managed IT and cybersecurity provider with comparable headcount and security-first GTM. Directly competes for the same SMB and mid-market accounts with similar managed services + co-managed + MDR offerings.
- Dataprise: East Coast MSP with security, cloud, and modern work practices closely mirroring Convergence Networks' portfolio. Comparable size, recurring revenue model, and enterprise field sales motion.
- Integris: PE-backed managed IT services and security provider pursuing an acquisition-driven growth strategy similar to Convergence Networks. Overlapping customer base across SMB and mid-market with comparable service catalog and Microsoft expertise.
- Logically: PE-backed managed IT and cybersecurity services provider (formerly Datalink) with national footprint. Closest comparable in terms of PE-backed platform, M&A growth model, and managed services portfolio targeting SMB and mid-market.
Broad incumbents
- SHI International: Large, established IT solutions provider combining hardware/software licensing with managed services and professional services. Much larger scale but overlapping customer base and Microsoft partnership.
- Kyndryl: Global IT infrastructure services provider spun out of IBM, focused on managed infrastructure and digital workplace services. Overlaps at the high end of mid-market and enterprise customers on modern work and managed services engagements.
- Computacenter: European-rooted IT infrastructure and services provider with North American operations. Comparable in delivering managed workplace, security, and cloud services to mid-market and enterprise, though at much larger scale and broader geographic reach.
- Trustwave: Global cybersecurity and managed security services provider covering MDR, compliance, and consulting. Comparable expertise across CMMC, NIST, PCI, HIPAA and other frameworks that Convergence Networks supports, but at broader international scale.
Emerging players
- eSentire: MDR-focused security services provider emphasizing 24/7 threat detection and response. Direct overlap with Convergence Networks' SOC/MDR offerings, though more security-specialized and less breadth across general managed IT.
- Arctic Wolf: Security operations platform provider combining SIEM, MDR, and managed risk. Competes with Convergence Networks' MDR service line for SMB and mid-market customers seeking outsourced security operations.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Convergence Networks social profiles
Digital presenceConvergence Networks compliance and trust
Trust signalCompliance10 records
Convergence Networks financial estimates
Financial estimateRevenue estimate
Valuation estimate
Convergence Networks leadership team
Management profileNumber of profiles
Profiles2 records
Convergence Networks subsidiaries and ownership
Company hierarchySubsidiaries3 records
Convergence Networks funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Convergence Networks M&A and investment
M&A and investmentM&A5 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Convergence Networks
What does Convergence Networks do?
Convergence Networks is a security-first managed services provider delivering proactive IT support, 24/7 SOC and NOC monitoring, managed cybersecurity, cloud management, and Microsoft 365/Azure/Copilot consulting to SMBs and mid-market organizations. Services span fully outsourced managed IT, co-managed IT, vCIO strategic guidance, compliance support (CMMC, HIPAA, PCI, SOC 2, ISO 27001), and a Modern Work digital transformation platform, delivered through six offices across the US and Canada.
Is Convergence Networks a public or private company?
Convergence Networks is a private company. It is classified as private equity controlled and is currently operating.
When was Convergence Networks founded?
Convergence Networks was founded in 2000. It employs 11 to 50 people.
Where is Convergence Networks based?
Convergence Networks is headquartered in Portland, United States, in the North America region.
How does Convergence Networks make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are managed Security Services, cloud Management Services and professional Services and Project Work.
Who are Convergence Networks's main competitors?
Direct peers on record are Ntiva, Dataprise, Integris and Logically. Broad incumbents are SHI International, Kyndryl, Computacenter and Trustwave. Emerging players are eSentire and Arctic Wolf.
Does Convergence Networks have an API?
No public API is recorded for Convergence Networks.
What industry is Convergence Networks in?
Convergence Networks's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAEAH, Network Performance Management & Observability Services. Its NAICS code is 5415 and its SIC code is 7370.