Novatech
- Company typePrivate
- Founded1997
- HeadquartersMemphis, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Novatech does
Novatech, operating legally as Nova Technology Solutions LLC, is a U.S. managed office provider headquartered at 4106 Charlotte Avenue, Nashville, Tennessee, with an additional operational presence in Memphis and acquired offices in Chattanooga (TN), Milwaukee (WI), Denver (CO), Florida, and the Carolinas. Founded in 1997 and employing 501–1,000 people, the company positions itself as a single-vendor alternative to fragmented IT and print environments for SMB and mid-market customers, delivering managed IT services, managed print services, managed cybersecurity, cloud and voice/video collaboration, document workflow software, and copier/printer hardware sales and leasing under a unified 'Managed Office' strategy.
The product portfolio spans authorized dealerships for Canon, Konica Minolta, Sharp, HP, Xerox, Brother, and Zebra, combined with proprietary platforms: ITility by Novatech (cloud-hosted applications accessed via a secure portal), Ascend (a hybrid on-prem/cloud solution under a flat monthly fee), Novatech Business Cloud and Novatech Blue (cloud file and app environments), Digital Veins (24/7/365 monitoring), NovaVoice (voice and video collaboration), and N-sight (print fleet management). Novatech is built on Microsoft, Cisco, Dell, Fortinet, Citrix, and Fonality technology partnerships, with assessment-led selling through 360Print, Office X-Ray, Print Security, and All-Inclusive Managed Office assessments, plus a self-serve Product Catalog and Configurator.
The business model is a hybrid of recurring subscription revenue (managed IT, managed print, cloud, communications), hardware sales and multi-year copier leases, and project-based professional services. Customers span 22 advertised verticals including healthcare, government, manufacturing, legal, banking/finance, education, non-profit, and automotive/collision repair. The company was previously backed by Trivest Partners (since 2017) and was acquired by Perpetual Capital Partners in September 2024. Pricing is quote-based and not publicly disclosed, with Office 365 cloud productivity listed at $15 per seat per month as a reference point.
Novatech firmographics
Firmographics- Name
- Novatech
- Legal name
- Nova Technology Solutions LLC
- Website
- https://novatech.net
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Ownership category
- akta.pro rank
Novatech industry classification
Industry- Product category
- Managed IT and Print Services
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)
- akta.pro secondary industry
- Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)
Keywords
Where Novatech is headquartered
LocationHeadquarters
- HQ city
- Memphis
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
Novatech business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Managed IT Services: Ongoing managed services covering cloud solutions, managed cybersecurity, professional services, IT hardware and infrastructure, and voice/video collaboration. Typically sold as a flat monthly fee per user or per location.
- Copier and Printer Sales & Leasing: Sales and leasing of copiers and printers from Canon, Sharp, Konica Minolta, HP, Xerox, Zebra, Brother brands. Customized leasing options available for copiers.
- Managed Print Services: Ongoing print management including toner supply, regular maintenance, and device optimization. Typically included in monthly managed services.
- Document Software Solutions: Print management, desktop PDF applications, content management, production print automation, and capture and route solutions.
- Cloud Solutions & Voice/Video Collaboration: NovaVoice business communications and hosted/cloud solutions delivered as part of managed services.
- Professional Services: Technical assessments (360Print, Office X-Ray, All-Inclusive Managed Office), implementation, onboarding, and ongoing technical account management.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Services - Proactive Managed Services |
| Subscription | Monthly | Managed Print Services - All-Inclusive |
| Subscription | Monthly | Office 365 Cloud Productivity |
| Subscription | Monthly | Ascend Hybrid IT Solution |
| Unit Pricing | Multi-year contract | Copier Leasing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Novatech product offering
Product offeringCore offering
Novatech is a managed office services provider that bundles Managed IT Services, Managed Print Services, copiers and printers from major OEMs (Canon, Sharp, Konica Minolta, HP, Xerox, Zebra, Brother), Document Software Solutions, Managed Cybersecurity, and business communications into a single unified offering for SMBs and mid-market organizations. The company sells and leases hardware (multifunction copiers, production print, wide format) and delivers ongoing subscription-based managed services, cloud hosting through its proprietary ITility platform, hybrid IT through Ascend, and 24/7/365 monitoring via Digital Veins, with pricing structured as monthly recurring fees per user or per location plus custom quotes.
Product overview
Novatech is a managed office provider offering a unified technology strategy combining managed IT services, copiers and printers, document solutions, managed cybersecurity, and business communications. The core offering includes Managed IT Services (covering cloud solutions, managed cybersecurity, professional services, IT hardware, and voice/video collaboration) and Managed Print Services (covering Canon, Sharp, Konica Minolta, HP, Xerox, Zebra, and Brother devices). The company operates under sub-brands including ITility by Novatech (cloud-based hosted applications), Ascend (hybrid cloud solution), Novatech Blue (cloud file storage), and Digital Veins (24/7/365 monitoring). Document software solutions include Print Management, Desktop Applications, Content Management, Production Print Automation, and Capture and Route Solutions. NovaVoice provides business communications capabilities. Assessment services include 360Print Assessment, Print Security Assessment, Office X-Ray Assessment, and All-Inclusive Managed Office Assessment. Products are available through an online Product Catalog and Configurator platform. The company serves diverse industries including healthcare, legal, manufacturing, education, government, and non-profit organizations.
Differentiator
Problem solved
Functional benefit
Brands
- ITility by Novatech: Cloud-based, fully hosted solution for company applications and data, providing remote access technology for businesses.
- Novatech Business Cloud
- Ascend
- Digital Veins
- Novatech Blue
- NovaVoice
Products and services
- Managed IT Services Comprehensive managed IT offering covering Technical Support Plans, Cloud Solutions, Managed Cybersecurity, Professional Services, IT Hardware and Infrastructure, and Voice & Video Collaboration. Sold as a recurring monthly subscription priced per user, per location, or per infrastructure component.
- Managed Print Services End-to-end print management covering device management, automated toner supply, regular maintenance, and device optimization for copiers and printers across the enterprise. Includes 360Print Assessment to right-size fleets and is typically delivered as a monthly recurring service bundled with hardware.
- Copiers and Printers (Canon, Sharp, Konica Minolta, HP, Xerox, Zebra, Brother) Sales and leasing of new copiers, multifunction printers, production print devices, wide format printers, and label/barcode printers from Canon, Sharp, Konica Minolta, HP, Xerox, Zebra, and Brother. Includes flexible leasing options with upgrade/downgrade capability.
- Document Software Solutions Document software portfolio including Print Management, Desktop PDF Applications, Content Management, Production Print Automation, and Capture and Route Solutions. Sold to support digitizing, routing, and managing document workflows across SMB and mid-market customers.
- Managed Cybersecurity Cybersecurity services including threat monitoring, endpoint protection, security assessments, firewall/network security (Fortinet), and incident response. Delivered as part of Managed IT Services or as a standalone managed security offering.
- NovaVoice (Business Communications) Business communications sub-brand providing voice and video collaboration, virtual telephone systems (including Fonality), and unified communications for SMB and mid-market customers. Delivered as part of Managed IT Services.
- ITility by Novatech (Cloud Solutions) Cloud-based, fully hosted solution for company applications and data. Enables anytime/anywhere access via a secure Internet portal, supports remote work, file sharing, and business continuity. Sold as a recurring managed cloud service to SMBs.
- Ascend (Hybrid Cloud Infrastructure-as-a-Service) Hybrid on-premises/cloud infrastructure-as-a-service. Novatech owns the installed hardware; the customer pays a flat monthly fee covering hardware lease, maintenance, upgrades, automated problem resolution, hosted applications, and 24/7/365 monitoring.
- Technology Assessment Services Consultative technology assessment services including 360Print Assessment (print environment review), Print Security Assessment (print infrastructure security review), Office X-Ray Assessment (facility technology landscape evaluation), and All-Inclusive Managed Office Assessment. Used to qualify prospects and right-size managed services engagements.
Quantifiable outcome
- Net Promoter Score of 90 (Industry Avg: 30)
- +4 more outcomes
Companies that use Novatech
Customer profileNamed customers17 records
Segments10 records
Ideal customer profiles4 records
Novatech technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
Feature8 records
Novatech partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered major and core.
- ACT Business MachinesmajorACT Business Machines merged with Trivest-backed Novatech in March 2023, expanding business technology offerings in the Chattanooga, Tennessee area.
- Atlantic Business SystemsmajorAtlantic Business Systems merged with Novatech (initial merger announced July 2022). The combined entity rebranded to Novatech in Florida, expanding managed IT, Office solutions, and business services in the state.
- MicrosoftcoreTechnology partnership involving Microsoft Office 365 cloud productivity suite, Microsoft Exchange email, hosted Microsoft Office, and Azure-integrated cloud solutions. Novatech migrates customers to Microsoft cloud platforms as part of its managed IT services.
- CanoncoreOfficial Canon dealer offering Canon copiers, printers, production print equipment, and multifunction devices. Featured brand across managed print services.
- Konica MinoltacoreOfficial Konica Minolta dealer offering award-winning bizhub multifunction copiers and print solutions. Novatech provides sourcing, installation, and ongoing managed print services.
- SharpcoreAuthorized Sharp dealer providing Sharp copiers and printers as part of Novatech's managed print portfolio.
- HPcoreHP copier and printer dealer integrated into Novatech's managed print and production print offerings.
- XeroxcoreLong-standing relationship with Xerox through dealer network. Novatech acquired Xerox dealers Digital Office Solutions (Milwaukee, 2021) and Pahoda Image Products (Denver, 2021). Xerox page notes Novatech is 'no longer a Xerox reseller' as of latest update.
- CiscocoreCisco technology partnership for networking, security, and collaboration infrastructure integrated into managed IT services.
- DellcoreDell technology partner providing hardware (servers, workstations, Dell PowerEdge servers) for Novatech's infrastructure and managed IT deployments.
- FortinetcoreFortinet cybersecurity partnership providing firewall, network security, and advanced threat protection integrated into managed cybersecurity services.
- Digital VeinscoreDigital Veins is Novatech's proactive, 24/7/365 monitoring, maintenance, and support solution for IT infrastructure, used across managed IT customer deployments.
Scale indicators4 records
Recent moves8 records
Expansion highlights5 records
Novatech competitors and assessment
Company assessmentDirect peers
- Sharp Electronics Business Solutions: Sharp's business solutions group sells copiers, printers, and managed document services to SMB and mid-market customers, directly comparable to Novatech's Sharp dealer line.
- Canon Business Solutions: Canon's U.S. business solutions arm offers managed print, document workflow, and imaging services; Novatech is a Canon dealer, making Canon both partner and competing channel alternative.
- Konica Minolta Business Solutions: Konica Minolta's U.S. business solutions division provides managed print services, production print, and IT services, overlapping with Novatech's Konica Minolta dealer offerings and managed print practice.
- Ricoh USA: Ricoh USA delivers managed print, document management, and IT services to businesses, directly competing with Novatech's copier/printer and document solutions portfolio.
- CompuCom: CompuCom is a managed IT services provider offering end-user computing, managed print, and cloud services to enterprise and mid-market customers, closely overlapping Novatech's managed office value proposition.
Broad incumbents
- CDW: CDW is a large multi-brand IT solutions and services provider serving SMB, mid-market, and enterprise customers across hardware, software, and managed services, comparable to Novatech's broader IT services portfolio at greater scale.
- Xerox Business Solutions: Xerox provides managed print services, document technology, and IT services globally. Despite Novatech's recent loss of reseller status, Xerox remains a key comparable in the managed print and document services space.
- Kyndryl: Kyndryl is a large managed infrastructure services provider serving enterprise customers; relevant to Novatech's managed IT, cloud, and infrastructure-as-a-service offerings (Ascend), though Kyndryl skews enterprise and global.
- SHI International: SHI is a large IT solutions and services provider offering managed services, cloud, and cybersecurity alongside hardware/software reselling, broadly overlapping with Novatech's IT services practice.
- Insight Enterprises: Insight Enterprises provides IT hardware, software, and services including managed services to mid-market and enterprise clients, comparable to Novatech's IT hardware, cloud, and managed services offerings.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Novatech social profiles
Digital presenceNovatech compliance and trust
Trust signalCompliance1 record
Novatech financial estimates
Financial estimateRevenue estimate
Valuation estimate
Novatech leadership team
Management profileNumber of profiles
Profiles9 records
Novatech subsidiaries and ownership
Company hierarchySubsidiaries4 records
Novatech funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Novatech M&A and investment
M&A and investmentM&A9 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Novatech
What does Novatech do?
Novatech is a managed office services provider that bundles Managed IT Services, Managed Print Services, copiers and printers from major OEMs (Canon, Sharp, Konica Minolta, HP, Xerox, Zebra, Brother), Document Software Solutions, Managed Cybersecurity, and business communications into a single unified offering for SMBs and mid-market organizations. The company sells and leases hardware (multifunction copiers, production print, wide format) and delivers ongoing subscription-based managed services, cloud hosting through its proprietary ITility platform, hybrid IT through Ascend, and 24/7/365 monitoring via Digital Veins, with pricing structured as monthly recurring fees per user or per location plus custom quotes.
Is Novatech a public or private company?
Novatech is a private company. It is classified as private equity controlled and is currently operating.
When was Novatech founded?
Novatech was founded in 1997. It employs 501 to 1,000 people.
Where is Novatech based?
Novatech is headquartered in Memphis, United States, in the North America region.
How does Novatech make money?
Six revenue lines are on record. Managed IT Services are the primary driver. The others are copier and Printer Sales & Leasing, managed Print Services, document Software Solutions, cloud Solutions & Voice/Video Collaboration and professional Services.
Who are Novatech's main competitors?
Direct peers on record are Sharp Electronics Business Solutions, Canon Business Solutions, Konica Minolta Business Solutions, Ricoh USA and CompuCom. Broad incumbents are CDW, Xerox Business Solutions, Kyndryl, SHI International and Insight Enterprises.
Does Novatech have an API?
No public API is recorded for Novatech.
What industry is Novatech in?
Novatech's product category is Managed IT and Print Services. Its primary akta.pro industry code is HDABANAA, Data Center Operations & Managed Services (Remote Hands, NOC/SOC), with a secondary code of BPAEAIAF, Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC). Its NAICS code is 54151 and its SIC code is 7373.