ACT Business Machines

What ACT Business Machines does

ACT Business Machines is a privately held, for-profit provider of business communications and IT services headquartered in Chattanooga, Tennessee, founded in 1962 and operating with 11-50 employees. The company's offering is built around four interlocking product lines: VoIP services, network support, general IT services, and business telephone systems, packaged and sold as a unified communications and IT solution for small and mid-sized organizations. By consolidating telephony hardware, voice carriage, LAN/WAN support, and managed IT under a single vendor relationship, the company targets the pain point of vendor fragmentation that affects SMBs lacking in-house IT procurement scale.

The underlying technology stack is conventional managed-services infrastructure: premise and cloud-based telephone systems (PBX/key-system hardware and hosted VoIP), network monitoring and support tools, and standard IT support tooling, with no proprietary platform disclosed in the input. Revenue is generated through a combination of hardware sales (telephone systems and related equipment), recurring managed services contracts (network support, IT support, VoIP), and project-based professional services. Pricing is quote-based and not publicly disclosed, consistent with a consultative, assessment-led sales motion. Customer relationships are relationship-driven and local, leveraging the company's six-decade operating history in the Chattanooga market. There is no evidence of public listing, external funding, parent company ownership, or subsidiaries; the company appears to operate as an independent private business, though the input does not specify ownership structure.

Name

ACT Business Machines

Legal name

Novatech

Website

https://demandact.com

Company type

Private

Founded year

1962

Operating status

Operating

Headcount range

11–50 employees

Short description

ACT Business Machines is a Chattanooga-based, privately held provider of business telephone systems, VoIP, network support, and IT services for small and mid-sized organizations in the southeastern United States, founded in 1962.

Ownership category

akta.pro rank

Product category

Managed IT and Print Services

NAICS

Computer Systems Design and Related Services (54151), Office Equipment Merchant Wholesalers (42342), Office Machinery and Equipment Rental and Leasing (532420)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Computer & Office Equipment (3570)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM), Business/Enterprise IT Hardware Retail (Workstations, Servers, POS) (CRACABAJ)

Keywords

• Managed IT services
• Managed print services
• Business telephone systems
• VoIP communications
• Network support services

Headquarters

HQ city

Chattanooga

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services: Recurring managed IT services including technical support plans, cloud solutions, cybersecurity, professional services, IT hardware, and voice/video collaboration. Delivered as an ongoing subscription-like managed service with local implementation and support teams.
2. Copier and Printer Sales & Managed Print: Sales of copiers and printers (Canon, Sharp, Konica Minolta, HP, Zebra, Brother, Xerox) along with managed print services. Revenue includes both one-time hardware sales and ongoing managed print contracts.
3. Document Software Solutions: Print management, desktop PDF applications, content management, production print automation, and capture/route solutions. Provided through dealer installs and interterritorial requests.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

ACT Business Machines provides VoIP, network support, IT services, and business telephone systems. The company delivers unified managed technology services spanning managed IT (technical support, cloud, cybersecurity, professional services, IT hardware, voice/video collaboration), copier and printer sales and managed print services from brands such as Canon, Sharp, Konica Minolta, HP, Xerox, Zebra, and Brother, and document software solutions including print management, content management, and capture/route solutions. Services are delivered under a "Managed Office" approach that consolidates security, IT workflow optimization, and print strategy under a single provider.

Product overview

Novatech is a managed technology services provider offering a unified portfolio of IT, print, cybersecurity, and business communications solutions. The core offerings consist of three integrated service pillars: Managed IT Services (encompassing cloud solutions, managed cybersecurity, professional services, IT hardware/infrastructure, and NovaVoice for voice/video collaboration), Copiers and Printers (including sales, managed print services, production print, and wide format from brands like Canon, Sharp, Konica Minolta, HP, Xerox, Zebra, and Brother), and Document Software Solutions (comprising print management, desktop applications, content management, production print automation, and capture/route solutions). The company differentiates through its 'Managed Office' approach—consolidating security, IT workflow optimization, and print strategy under one provider for simplified vendor management.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services
• Copiers and Printers
• Managed Print Services
• Managed Cybersecurity
• Document Software Solutions
• NovaVoice Business Communications
• 360Print Assessment

Quantifiable outcome

• Net Promoter Score of 90, compared to industry average of 30
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Nine partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft technology partner. Novatech provides managed IT solutions that integrate with Microsoft technology stack products and services.
• CanoncoreTechnology or IntegrationCanon copiers and printers are a core product line sold and supported by Novatech. Dedicated Canon page and product offerings available.
• CiscocoreTechnology or IntegrationCisco technology partner. Novatech integrates Cisco networking and collaboration solutions within its managed IT and voice/video collaboration services.
• SharpcoreTechnology or IntegrationSharp copiers and printers are a core product line sold and supported by Novatech. Dedicated Sharp page and product offerings available.
• Konica MinoltacoreTechnology or IntegrationKonica Minolta copiers and printers are a core product line sold and supported by Novatech. Dedicated Konica Minolta page and product offerings available.
• HPcoreTechnology or IntegrationHP copiers, printers, and technology solutions are sold and supported by Novatech. Dedicated HP page and product offerings available.
• DellcoreTechnology or IntegrationDell technology partner. Novatech offers IT hardware and infrastructure solutions from Dell as part of its managed IT services.
• FortinetcoreTechnology or IntegrationFortinet technology partner. Novatech integrates Fortinet cybersecurity solutions within its managed cybersecurity offerings.
• XeroxcoreTechnology or IntegrationXerox copiers and printers sold and supported by Novatech with a dedicated product page on the website.

Scale indicators3 records

Recent moves3 records

Expansion highlights2 records

Broad incumbents

• CompuCom: National managed IT services provider with end-user computing, networking, and cloud services — competing for the same enterprise IT outsourcing budgets, especially on larger deals.
• Xerox: Global incumbent in print, managed print services, and document technology — competes with ACT Business Machines via direct sales and its channel partner network.
• Sharp Electronics: OEM partner whose copier/printer products ACT Business Machines sells and services; Sharp also offers direct managed services programs in competition with channel partners.
• HP: Major hardware OEM whose products ACT Business Machines resells and services; HP also operates its own managed print and digital services arm, competing both as supplier and indirect competitor.

Direct peers

• Marco Technologies: Regional managed IT services and copier/printer provider serving SMB and mid-market customers with a similar unified technology services model.
• DEX Imaging: Multi-brand copier/printer dealer and managed services provider competing directly on hardware sales, managed print, and office technology services for SMB and enterprise customers.
• Gordon Flesch Company: Midwest-based managed print, document solutions, and office technology provider with similar multi-vendor hardware strategy and SMB/mid-market customer focus.
• RJ Young: Southeast U.S. managed print, document management, and IT services provider — closely comparable business model and geographic footprint.
• Ricoh USA: Direct competitor in managed print services, document management, and office technology — serves similar SMB and enterprise customers with comparable hardware and managed services bundles.
• Konica Minolta Business Solutions: Major manufacturer and direct managed services provider for copiers, printers, and IT services — competing head-to-head in the same managed print and IT services space with overlapping OEM-to-channel dynamics.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/demandact

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ACT Business Machines