Novatech

What Novatech does

Novatech, operating legally as Nova Technology Solutions LLC, is a U.S. managed office provider headquartered at 4106 Charlotte Avenue, Nashville, Tennessee, with an additional operational presence in Memphis and acquired offices in Chattanooga (TN), Milwaukee (WI), Denver (CO), Florida, and the Carolinas. Founded in 1997 and employing 501–1,000 people, the company positions itself as a single-vendor alternative to fragmented IT and print environments for SMB and mid-market customers, delivering managed IT services, managed print services, managed cybersecurity, cloud and voice/video collaboration, document workflow software, and copier/printer hardware sales and leasing under a unified 'Managed Office' strategy.

The product portfolio spans authorized dealerships for Canon, Konica Minolta, Sharp, HP, Xerox, Brother, and Zebra, combined with proprietary platforms: ITility by Novatech (cloud-hosted applications accessed via a secure portal), Ascend (a hybrid on-prem/cloud solution under a flat monthly fee), Novatech Business Cloud and Novatech Blue (cloud file and app environments), Digital Veins (24/7/365 monitoring), NovaVoice (voice and video collaboration), and N-sight (print fleet management). Novatech is built on Microsoft, Cisco, Dell, Fortinet, Citrix, and Fonality technology partnerships, with assessment-led selling through 360Print, Office X-Ray, Print Security, and All-Inclusive Managed Office assessments, plus a self-serve Product Catalog and Configurator.

The business model is a hybrid of recurring subscription revenue (managed IT, managed print, cloud, communications), hardware sales and multi-year copier leases, and project-based professional services. Customers span 22 advertised verticals including healthcare, government, manufacturing, legal, banking/finance, education, non-profit, and automotive/collision repair. The company was previously backed by Trivest Partners (since 2017) and was acquired by Perpetual Capital Partners in September 2024. Pricing is quote-based and not publicly disclosed, with Office 365 cloud productivity listed at $15 per seat per month as a reference point.

Name

Novatech

Legal name

Nova Technology Solutions LLC

Website

https://novatech.net

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Managed IT and Print Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)

akta.pro secondary industry

Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)

Keywords

• Managed it services
• Managed print services
• Copier and printer sales
• Cybersecurity services
• Business communications

Headquarters

HQ city

Memphis

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed IT Services: Ongoing managed services covering cloud solutions, managed cybersecurity, professional services, IT hardware and infrastructure, and voice/video collaboration. Typically sold as a flat monthly fee per user or per location.
2. Copier and Printer Sales & Leasing: Sales and leasing of copiers and printers from Canon, Sharp, Konica Minolta, HP, Xerox, Zebra, Brother brands. Customized leasing options available for copiers.
3. Managed Print Services: Ongoing print management including toner supply, regular maintenance, and device optimization. Typically included in monthly managed services.
4. Document Software Solutions: Print management, desktop PDF applications, content management, production print automation, and capture and route solutions.
5. Cloud Solutions & Voice/Video Collaboration: NovaVoice business communications and hosted/cloud solutions delivered as part of managed services.
6. Professional Services: Technical assessments (360Print, Office X-Ray, All-Inclusive Managed Office), implementation, onboarding, and ongoing technical account management.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Novatech is a managed office services provider that bundles Managed IT Services, Managed Print Services, copiers and printers from major OEMs (Canon, Sharp, Konica Minolta, HP, Xerox, Zebra, Brother), Document Software Solutions, Managed Cybersecurity, and business communications into a single unified offering for SMBs and mid-market organizations. The company sells and leases hardware (multifunction copiers, production print, wide format) and delivers ongoing subscription-based managed services, cloud hosting through its proprietary ITility platform, hybrid IT through Ascend, and 24/7/365 monitoring via Digital Veins, with pricing structured as monthly recurring fees per user or per location plus custom quotes.

Product overview

Novatech is a managed office provider offering a unified technology strategy combining managed IT services, copiers and printers, document solutions, managed cybersecurity, and business communications. The core offering includes Managed IT Services (covering cloud solutions, managed cybersecurity, professional services, IT hardware, and voice/video collaboration) and Managed Print Services (covering Canon, Sharp, Konica Minolta, HP, Xerox, Zebra, and Brother devices). The company operates under sub-brands including ITility by Novatech (cloud-based hosted applications), Ascend (hybrid cloud solution), Novatech Blue (cloud file storage), and Digital Veins (24/7/365 monitoring). Document software solutions include Print Management, Desktop Applications, Content Management, Production Print Automation, and Capture and Route Solutions. NovaVoice provides business communications capabilities. Assessment services include 360Print Assessment, Print Security Assessment, Office X-Ray Assessment, and All-Inclusive Managed Office Assessment. Products are available through an online Product Catalog and Configurator platform. The company serves diverse industries including healthcare, legal, manufacturing, education, government, and non-profit organizations.

Differentiator

Problem solved

Functional benefit

Brands

• ITility by Novatech: Cloud-based, fully hosted solution for company applications and data, providing remote access technology for businesses.
• Novatech Business Cloud
• Ascend
• Digital Veins
• Novatech Blue
• NovaVoice

Products and services

• Managed IT Services Comprehensive managed IT offering covering Technical Support Plans, Cloud Solutions, Managed Cybersecurity, Professional Services, IT Hardware and Infrastructure, and Voice & Video Collaboration. Sold as a recurring monthly subscription priced per user, per location, or per infrastructure component.
• Managed Print Services End-to-end print management covering device management, automated toner supply, regular maintenance, and device optimization for copiers and printers across the enterprise. Includes 360Print Assessment to right-size fleets and is typically delivered as a monthly recurring service bundled with hardware.
• Copiers and Printers (Canon, Sharp, Konica Minolta, HP, Xerox, Zebra, Brother) Sales and leasing of new copiers, multifunction printers, production print devices, wide format printers, and label/barcode printers from Canon, Sharp, Konica Minolta, HP, Xerox, Zebra, and Brother. Includes flexible leasing options with upgrade/downgrade capability.
• Document Software Solutions Document software portfolio including Print Management, Desktop PDF Applications, Content Management, Production Print Automation, and Capture and Route Solutions. Sold to support digitizing, routing, and managing document workflows across SMB and mid-market customers.
• Managed Cybersecurity Cybersecurity services including threat monitoring, endpoint protection, security assessments, firewall/network security (Fortinet), and incident response. Delivered as part of Managed IT Services or as a standalone managed security offering.
• NovaVoice (Business Communications) Business communications sub-brand providing voice and video collaboration, virtual telephone systems (including Fonality), and unified communications for SMB and mid-market customers. Delivered as part of Managed IT Services.
• ITility by Novatech (Cloud Solutions) Cloud-based, fully hosted solution for company applications and data. Enables anytime/anywhere access via a secure Internet portal, supports remote work, file sharing, and business continuity. Sold as a recurring managed cloud service to SMBs.
• Ascend (Hybrid Cloud Infrastructure-as-a-Service) Hybrid on-premises/cloud infrastructure-as-a-service. Novatech owns the installed hardware; the customer pays a flat monthly fee covering hardware lease, maintenance, upgrades, automated problem resolution, hosted applications, and 24/7/365 monitoring.
• Technology Assessment Services Consultative technology assessment services including 360Print Assessment (print environment review), Print Security Assessment (print infrastructure security review), Office X-Ray Assessment (facility technology landscape evaluation), and All-Inclusive Managed Office Assessment. Used to qualify prospects and right-size managed services engagements.

Quantifiable outcome

• Net Promoter Score of 90 (Industry Avg: 30)
• +4 more outcomes

Named customers17 records

Segments10 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature8 records

Partnerships

Twelve partnerships are on record, tiered major and core.

• ACT Business MachinesmajorStrategic or Co-development Partner · 10 March 2023ACT Business Machines merged with Trivest-backed Novatech in March 2023, expanding business technology offerings in the Chattanooga, Tennessee area.
• Atlantic Business SystemsmajorStrategic or Co-development Partner · 1 July 2022Atlantic Business Systems merged with Novatech (initial merger announced July 2022). The combined entity rebranded to Novatech in Florida, expanding managed IT, Office solutions, and business services in the state.
• MicrosoftcoreTechnology or IntegrationTechnology partnership involving Microsoft Office 365 cloud productivity suite, Microsoft Exchange email, hosted Microsoft Office, and Azure-integrated cloud solutions. Novatech migrates customers to Microsoft cloud platforms as part of its managed IT services.
• CanoncoreTechnology or IntegrationOfficial Canon dealer offering Canon copiers, printers, production print equipment, and multifunction devices. Featured brand across managed print services.
• Konica MinoltacoreTechnology or IntegrationOfficial Konica Minolta dealer offering award-winning bizhub multifunction copiers and print solutions. Novatech provides sourcing, installation, and ongoing managed print services.
• SharpcoreTechnology or IntegrationAuthorized Sharp dealer providing Sharp copiers and printers as part of Novatech's managed print portfolio.
• HPcoreTechnology or IntegrationHP copier and printer dealer integrated into Novatech's managed print and production print offerings.
• XeroxcoreTechnology or IntegrationLong-standing relationship with Xerox through dealer network. Novatech acquired Xerox dealers Digital Office Solutions (Milwaukee, 2021) and Pahoda Image Products (Denver, 2021). Xerox page notes Novatech is 'no longer a Xerox reseller' as of latest update.
• CiscocoreTechnology or IntegrationCisco technology partnership for networking, security, and collaboration infrastructure integrated into managed IT services.
• DellcoreTechnology or IntegrationDell technology partner providing hardware (servers, workstations, Dell PowerEdge servers) for Novatech's infrastructure and managed IT deployments.
• FortinetcoreTechnology or IntegrationFortinet cybersecurity partnership providing firewall, network security, and advanced threat protection integrated into managed cybersecurity services.
• Digital VeinscoreTechnology or IntegrationDigital Veins is Novatech's proactive, 24/7/365 monitoring, maintenance, and support solution for IT infrastructure, used across managed IT customer deployments.

Scale indicators4 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Sharp Electronics Business Solutions: Sharp's business solutions group sells copiers, printers, and managed document services to SMB and mid-market customers, directly comparable to Novatech's Sharp dealer line.
• Canon Business Solutions: Canon's U.S. business solutions arm offers managed print, document workflow, and imaging services; Novatech is a Canon dealer, making Canon both partner and competing channel alternative.
• Konica Minolta Business Solutions: Konica Minolta's U.S. business solutions division provides managed print services, production print, and IT services, overlapping with Novatech's Konica Minolta dealer offerings and managed print practice.
• Ricoh USA: Ricoh USA delivers managed print, document management, and IT services to businesses, directly competing with Novatech's copier/printer and document solutions portfolio.
• CompuCom: CompuCom is a managed IT services provider offering end-user computing, managed print, and cloud services to enterprise and mid-market customers, closely overlapping Novatech's managed office value proposition.

Broad incumbents

• CDW: CDW is a large multi-brand IT solutions and services provider serving SMB, mid-market, and enterprise customers across hardware, software, and managed services, comparable to Novatech's broader IT services portfolio at greater scale.
• Xerox Business Solutions: Xerox provides managed print services, document technology, and IT services globally. Despite Novatech's recent loss of reseller status, Xerox remains a key comparable in the managed print and document services space.
• Kyndryl: Kyndryl is a large managed infrastructure services provider serving enterprise customers; relevant to Novatech's managed IT, cloud, and infrastructure-as-a-service offerings (Ascend), though Kyndryl skews enterprise and global.
• SHI International: SHI is a large IT solutions and services provider offering managed services, cloud, and cybersecurity alongside hardware/software reselling, broadly overlapping with Novatech's IT services practice.
• Insight Enterprises: Insight Enterprises provides IT hardware, software, and services including managed services to mid-market and enterprise clients, comparable to Novatech's IT hardware, cloud, and managed services offerings.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/novatechnet
• Facebookfacebook.com/novatechnet
• LinkedInlinkedin.com/company/novatechnet

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries4 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A9 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Novatech