What Arrow Exterminators does

Arrow Exterminators is a family-owned pest and termite control company founded in 1964 in Atlanta, Georgia, by the grandfather of current CEO Emily Thomas Kendrick. The company operates 109 service centers across 11 southeastern US states (Alabama, Arizona, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, and Texas) and employs between 1,001 and 5,000 people. Core service lines are pest control, termite control, and wildlife control (rodents, squirrels, raccoons, birds), supplemented by specialized home services (handyman, insulation, lawn care, moisture control) and ancillary offerings such as mosquito, bed bug, fire ant, flea and tick, scorpion, and stinging insect control. Termite protection is delivered primarily through the Sentricon baiting system, of which Arrow is the No. 1 global installer, and the company's proprietary STEPS Total Protection System (Systematic Treatment, Thorough Inspection, Effective Products, Prevention, Scheduled Service) structures its integrated pest management methodology.

The business operates on a recurring-revenue model anchored by annual service agreements for both residential and commercial customers, consistent with industry contract-route economics of 70–95%. Pricing is quote-based rather than published, with free pest inspections and free commercial business evaluations used as lead-generation tools. Go-to-market combines direct service-center delivery, inside phone sales (888-462-7769), an online customer portal available 24/7/365, and a $50 referral e-gift card program. Customer segments include residential homeowners (primary), commercial businesses, real estate agents (inspection services), and builders (pre-construction termite treatments).

Growth has been driven by both organic service-center expansion and regional M&A consolidation. Disclosed acquisitions include Frye Exterminating (2016), Knockout Pest & Termite LLC (2018, 36 employees, expanded Alabama to 8 centers), Exterminating Unlimited (2019), and Spider Man Termite & Pest Control (2024). The company has stated a growth objective of "$300 million and beyond" per COO Tim Pollard. Arrow holds QualityPro certification from the National Pest Management Association, maintains the "Going Beyond the Call" trademark, and its CEO was named President of the NPMA at PestWorld 2025. The company is privately held under family ownership with no disclosed external institutional investment.

Name

Arrow Exterminators

Legal name

Arrow Exterminators Inc.

Website

https://arrowexterminators.com

Company type

Private

Founded year

1964

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Arrow Exterminators is a family-owned pest and termite control company founded in 1964, operating 109 service centers across 11 southeastern US states and serving residential homeowners, commercial businesses, real estate agents, and builders through recurring annual service agreements.

Ownership category

akta.pro rank

Product category

Pest Control Services

NAICS

Exterminating and Pest Control Services (561710), Exterminating and Pest Control Services (56171)

SIC

Sanitary Services (4950), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Mouse & Rat Control (Trapping/Baiting) (HSAMACAA)

akta.pro secondary industries

Squirrel Control & Exclusion (HSAMACAC), Bird Trapping, Removal & Relocation (Where Permitted) (HSAMAGAF), Ant Control (Carpenter, Fire, Odorous House Ants) (HSAMAFAA), Nesting Site Removal & Cleanup (Nest Removal, Sanitization, Parasite Treatment) (HSAMAGAG)

Keywords

• Residential pest control
• Termite control services
• Commercial pest management
• Wildlife removal services
• Home pest protection

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure, Technology or R&D

Revenue model

1. Recurring Annual Service Agreements: Primary revenue stream from annual recurring pest control service contracts. Customers sign up for ongoing quarterly or annual treatment programs that provide consistent recurring revenue. The company emphasizes recurring contracted route revenue model typical of the pest control industry.
2. One-Time Services: Non-recurring pest control services including one-time treatments, wildlife removal, and specialized services. Excluded from referral bonus program.
3. Specialized Home Services: Additional services including handyman services, insulation service, lawn care services, and moisture control provided to existing customer base.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

Arrow Exterminators provides recurring residential and commercial pest control, termite protection (including the Sentricon baiting system), and wildlife removal services, supported by 109 service centers across 11 southeastern US states. It also offers specialized home services (handyman, insulation, lawn care, moisture control) and a 24/7 customer portal for billing and account management. Revenue is anchored in annual recurring service agreements supplemented by one-time treatments and commercial pest management programs.

Product overview

Arrow Exterminators offers a comprehensive pest and termite control service portfolio centered around four core service lines: Pest Control, Termite Control, Wildlife Control, and Specialized Home Services. The company operates as a single integrated platform offering both recurring residential services and commercial offerings. Their core pest control services include treatments for common household pests, mosquitoes, bed bugs, and stinging insects. Termite protection is delivered primarily through the Sentricon system, which Arrow is the No. 1 installer of globally. Wildlife control covers rodents, squirrels, raccoons, and birds. Home services include handyman, insulation, lawn care, and moisture control. They supplement their service delivery with an online customer portal for account management and billing, plus a Command Center educational resource for homeowners. Recent growth has been driven by strategic acquisitions (Knockout Pest & Termite LLC) and expansion of service centers across the Southeast U.S.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Pest Control Comprehensive pest control services covering common household pests including ants, cockroaches, spiders, stink bugs, silverfish, millipedes, centipedes, earwigs, house crickets, and pill bugs, delivered through recurring quarterly or annual treatment programs for homeowners.
• Termite Control Termite detection, prevention, and elimination services including termite inspections and treatment of subterranean, drywood, and Formosan termites, primarily delivered through the Sentricon baiting system for both residential and commercial properties.
• Wildlife Control Wildlife removal and control services including rodent control (mice and rats), squirrel control, raccoon control, and bird control for residential and commercial properties.
• Mosquito Control Seasonal mosquito control services that reduce mosquito populations and minimize the risk of mosquito-borne diseases for homeowners.
• Bed Bug Control Professional bed bug elimination services using professional-grade treatments for residential and commercial properties.
• Fire Ant Control Specialized fire ant treatment and prevention services for residential properties.
• Flea & Tick Control Professional flea and tick treatment services to protect families and pets from these biting pests.
• Stinging Insect Control Control and removal services for stinging insects including yellow jackets, paper wasps, hornets, and bees.
• Scorpion Control Specialized scorpion control and extraction services for properties in scorpion-prone areas.
• Sentricon Termite Colony Elimination System Advanced termite baiting and treatment system using bait stations placed around a structure to eliminate termite colonies, provided as a continuous termite protection solution and installed primarily by Arrow as the No. 1 installer worldwide.
• Commercial Pest Management Customized pest management programs for commercial facilities, delivered through dedicated commercial customer care representatives, starting with a free business evaluation and including integrated pest management programs.
• Real Estate Inspection Services Pest and termite inspection services specifically tailored for real estate agents and property transactions, supporting disclosure compliance and pre-sale assessments.
• Handyman Services General handyman services for home maintenance and repairs, provided to existing residential customers.
• Insulation Services Home insulation services to improve energy efficiency and pest prevention for homeowners.
• Lawn Care Services Professional lawn care services for residential properties, including pest-related lawn treatments.
• Moisture Control Services Moisture control services to prevent pest infestations and structural damage for residential properties.

Quantifiable outcome

• Over $5 billion in termite damage occurs annually in the US (industry-wide statistic supporting the value of prevention services)

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• Knockout Pest & Termite LLCcoreOthers · 27 June 2018Strategic acquisition of Knockout Pest & Termite LLC, a full-service pest and termite control company serving Baldwin and Mobile Counties in Alabama. All 36 employees continued with Arrow Exterminators. This acquisition expanded Arrow's presence to 8 service centers in Alabama along the Gulf Coast.

Scale indicators6 records

Recent moves7 records

Expansion highlights4 records

Emerging players

• Greenix Pest Control: Private, PE-backed residential pest control operator pursuing aggressive geographic expansion through de novo branches and acquisitions. Represents the well-capitalized emerging-platform competition Arrow faces in organic growth markets.
• Aptive Environmental: Fast-growing private pest control operator focused on residential recurring service contracts. Comparable subscription-style model and target customer, though with a different geographic emphasis and earlier growth-stage profile.

Broad incumbents

• Rollins, Inc. (Orkin): Public parent of Orkin, the largest pest control brand in North America. Directly comparable service portfolio (residential and commercial pest, termite, wildlife) and overlapping Southeast presence make it the most consequential competitor for Arrow.
• Rentokil Initial (Terminix): Global pest control platform operating the Terminix brand in North America. Competes head-to-head with Arrow across residential and commercial pest and termite services, with substantially greater scale and capital access.

Direct peers

• Ehrlich Pest Control: Regional pest control operator owned by Rentokil, serving the Mid-Atlantic and Southeastern US with residential and commercial pest and termite services that overlap Arrow's core offering.
• HomeTeam Pest Defense: Multi-state pest and termite control operator serving residential customers with an in-wall baiting system approach, competing with Arrow's Sentricon-led termite offering across multiple Southern states.
• Cook's Pest Control: Alabama-based privately held pest control operator with deep Southeastern roots, offering residential and commercial pest and termite services — directly competing with Arrow in overlapping Alabama/SE markets.
• Massey Services: Privately held Florida-based pest control, termite, and lawn care operator. Closely comparable as a private, family-influenced regional consolidator offering integrated pest, termite, and home services to residential and commercial customers.
• Western Exterminator: Privately held pest control operator serving the Western US with residential and commercial pest, termite, and wildlife services. Comparable mid-sized regional consolidator model with similar recurring contract focus.
• Truly Nolen Pest Control: Privately held, family-influenced national pest control operator with a comparable residential/commercial pest, termite, and wildlife service portfolio and similar recurring-contract revenue model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/arrowexterminators
• Facebookfacebook.com/ArrowExterminators
• LinkedInlinkedin.com/company/arrow-exterminators
• Xx.com/arrowext

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Arrow Exterminators