Hinduja Global Solutions

What Hinduja Global Solutions does

Hinduja Global Solutions Limited (HGS) is a publicly listed Indian business process management and digital services company headquartered in Bangalore with a registered office in Mumbai. Founded in 1995 and operating as part of the Hinduja Group, HGS provides customer experience, contact center outsourcing, back-office operations, IT staffing, and digital transformation services to enterprise clients across BFSI, Healthcare, CPG, Retail, and Telecom/Media/Tech verticals in nine countries. The company employs 18,000+ professionals across 38 delivery centers globally and has repositioned around an "Intelligent Experience" platform combining Intelligent Interactions, Intelligent Platforms, and Intelligent Operations with a 90-day ROI guarantee for AI projects.

HGS generates revenue through managed services contracts (BPM, contact center), professional services (AI, automation, cloud, cybersecurity, data analytics), and subscription-based broadband services through its wholly-owned OneOTT Intertainment subsidiary, which serves 5 million households via 15,000 local franchisees in a phygital distribution model. Proprietary AI products include AMLens (anti-money laundering with NLP and machine learning), Interaction Intelligence (built on the HGS Agent X framework for omni-channel QA), and the Realized AI methodology. The company also runs technology partnerships with Microsoft, Databricks, Snowflake, NICE, Twilio, Cranium, and Pigment, and is expanding into public-sector digital inclusion through Project GANGA with Uttar Pradesh.

FY26 total income was Rs 4,857 crore (approximately US$547 million), with reported FY26 net profit of Rs 32.19 crore representing a 73% decline from FY25. The company has expanded via M&A including TekLink International (US$58.8 million, 2023) and Diversify Offshore Staffing Solutions (Australia, 2022), and is pursuing new geographies (Dubai MENA subsidiary, July 2026) and new leadership under CEO Venkatesh Korla and Global CFO Mahesh Kumar Nutalapati.

Name

Hinduja Global Solutions

Legal name

HGS Limited

Website

https://hgs.cx

Company type

Public

Founded year

1995

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Hinduja Global Solutions (HGS) is a publicly listed Indian business process management and digital services firm headquartered in Bangalore, serving enterprise clients across BFSI, Healthcare, CPG, Retail, and Telecom globally through 18,000+ employees in 38 delivery centers across nine countries, with proprietary AI products (AMLens, Interaction Intelligence) and OneOTT broadband services.

Ownership category

akta.pro rank

Product category

Business Process Management Services

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

Keywords

• Business process management
• Customer experience outsourcing
• Digital transformation services
• AI solutions
• Broadband internet

Headquarters

HQ city

Bangalore

HQ country

India

HQ region

Asia

Offices7 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Business Process Management Services: Core BPM services including customer engagement, contact center outsourcing, back-office operations, and HR services. Revenue is generated through contracts with enterprise clients globally, typically on a per-seat or managed services basis.
2. Technology Services: AI, automation, cloud services, cybersecurity, data analytics and planning services. These are delivered as part of digital transformation engagements, often bundled with BPM services.
3. Broadband and Media Services: ONEOTT Intertainment (broadband subsidiary) generates revenue from broadband subscriptions serving approximately 5 million households. The company offers bundled plans (₹399-₹899) combining TV, internet, and OTT services through its phygital distribution model.
4. Digital Marketing and E-Commerce: Social engagement, web and digital experience platforms services for clients, including social media mandates and digital marketing campaigns.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Hinduja Global Solutions (HGS) is a global business process management (BPM) and customer experience outsourcing company that delivers AI-enabled customer experience operations, back-office services, and digital transformation solutions to enterprise clients across BFSI, healthcare, CPG, retail, telecom/media/technology, and public sector verticals. It operates 38 delivery centers in 9 countries with 18,000+ employees and also runs a consumer broadband subsidiary (ONEOTT iNTERTAIN) serving more than 5 million households in India.

Differentiator

Problem solved

Functional benefit

Brands

• OneOTT Intertainment: Broadband vertical of Hinduja Global Solutions offering wired broadband services and digital connectivity under the 'phygital' model
• NXT DIGITAL
• ONE Broadband
• NXTDIGITAL Media Group
• Intelligent Experience
• Interaction Intelligence
• AMLens
• Realized AI

Products and services

• AMLens AI-powered anti-money laundering platform that helps banks and financial institutions detect suspicious activity, monitor transactions, and reduce false positives in compliance operations. Targeted at BFSI compliance and risk teams.
• Interaction Intelligence AI-driven analytics solution that turns customer interaction data (voice, chat, email, social) into actionable insights for CX, sales, and operations teams in contact-center environments.
• Realized AI HGS's proprietary AI transformation methodology and consulting framework designed to operationalize AI across business processes with a 90-day ROI guarantee on selected AI initiatives.
• Intelligent Interactions Omnichannel customer experience service offering spanning chat, social, voice, web, and mobile support, delivered as managed CX outsourcing for enterprise clients.
• Intelligent Platforms Integrated suite of enterprise capabilities covering applications, integration, data management, and planning delivered as managed platform services for digital transformation programs.
• Intelligent Operations Operations excellence offering that applies AI and process re-engineering across talent, marketing, technology, and back-office process operations.
• Back-Office Outsourcing End-to-end business process outsourcing covering finance & accounting, HR operations, supply chain support, and administration for enterprise clients.
• Digital Marketing & E-Commerce Services Managed digital marketing, e-commerce enablement, and content services that support consumer brands' online presence and customer acquisition.
• Cloud & Cybersecurity Services Cloud migration, managed cloud operations, and cybersecurity services delivered to enterprises as part of digital transformation engagements.
• ONEOTT iNTERTAIN Broadband Consumer broadband and IPTV service operating under the ONEOTT brand, delivering high-speed internet and entertainment services to over 5 million households across Tier II/III and rural India through a phygital distribution network.

Quantifiable outcome

• 75% reduction in AML case analysis time (from 2 hours to 30 minutes)
• +7 more outcomes

Named customers4 records

Segments7 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability11 records

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core, flagship, pending and minor.

• Uttar Pradesh Employment DepartmentcoreStrategic or Co-development Partner · 18 March 2026MoU to skill 100,000 youth from Uttar Pradesh in digital economy jobs. OIL will develop capacity-building programs, training workshops, and knowledge-sharing platforms aligned with industry requirements.
• Uttar Pradesh State Transformation CommissionflagshipStrategic or Co-development Partner · 9 March 2026Project GANGA partnership to deploy broadband infrastructure connecting 2 million households in Uttar Pradesh over 2-3 years. Will develop 8,000-10,000 Digital Service Providers at Nyaya Panchayat level, generating 100,000+ employment opportunities.
• NICEcoreTechnology or Integration · 26 October 2025HGS strengthens AI-driven customer experience delivery through partnership with NICE, integrating NICE's customer experience AI capabilities with HGS's service delivery expertise.
• uKnowvapendingStrategic or Co-development Partner · 29 May 2025Pending acquisition target - cloud-based HRMS business as part of digital transformation strategy. Non-binding LoI signed December 2022; uKnowva raised $0.5M in pre-Series A in September 2025.
• MicrosoftcoreTechnology or IntegrationStrategic technology partnership providing cloud infrastructure, AI/ML capabilities, and enterprise solution development support through Microsoft's technology stack.
• DatabrickscoreTechnology or IntegrationTechnology partnership for data analytics and lakehouse platform integration, enabling advanced analytics and AI/ML model development.
• SnowflakecoreTechnology or IntegrationData cloud partnership enabling secure data sharing, analytics, and AI/ML workloads on Snowflake's platform.
• TwiliocoreTechnology or IntegrationCommunication platform partnership enabling customer engagement, messaging, and voice capabilities integration.
• CraniumcoreTechnology or IntegrationAI security and governance partnership ensuring responsible AI deployment and model security.
• PigmentcoreTechnology or IntegrationBusiness planning and forecasting partnership enabling integrated planning and analytics solutions.
• NelsonHallminorOthersResearch partnership for market analysis and vendor evaluation; HGS recognized as Leader in NelsonHall NEAT evaluation for GenAI transformation.

Scale indicators12 records

Recent moves10 records

Expansion highlights7 records

Direct peers

• TTEC (TeleTech): Customer experience and digital services firm with offshore delivery presence and a focus on AI-enabled CX transformation, similar to HGS's Realized AI positioning.
• WNS Holdings: BPM company with strong India-based delivery and comparable vertical mix (BFSI, healthcare), competing directly for enterprise CX and analytics engagements.
• Teleperformance: Large-cap multinational customer experience management company offering outsourced contact center, digital, and AI-enabled services; competes head-to-head with HGS in global BPO market share.
• StarTek: Customer experience outsourcing provider focused on voice, digital, and AI-enabled CX services; comparable in scale, vertical mix and omnichannel CX capabilities.
• Genpact: Pure-play BPM and digital services provider serving BFSI, healthcare and consumer verticals with AI-led transformation offerings, closely overlapping HGS's Intelligent Experience portfolio.
• Firstsource Solutions: India-headquartered BPM and digital services firm serving BFSI, healthcare and communications; comparable size, delivery model and vertical focus to HGS.
• Concentrix: Global customer experience and BPM provider with comparable delivery footprint across multiple geographies and direct overlap in enterprise contact center and digital services outsourcing.
• Infosys BPM: BPM subsidiary of Infosys offering contact center, finance/accounting, and digital transformation services, with overlapping India-centric delivery footprint and similar enterprise GTM.

Broad incumbents

• Capgemini: Global consulting and digital services major with a BPO/apply AI practice; adjacent rather than head-to-head — relevant for digital transformation RFPs but broader portfolio than HGS's BPM focus.
• Cognizant: Large global IT and digital services incumbent with a dedicated BPM/CX practice; competes for enterprise digital transformation mandates but as part of a much broader portfolio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/TeamHGS
• LinkedInlinkedin.com/company/hinduja-global-solutions-inc--
• Xx.com/teamhgs
• Facebookfacebook.com/HindujaGlobalSolutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A7 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hinduja Global Solutions