SoftWriters, Inc.
SoftWriters, founded in 1998 and headquartered in Pittsburgh, provides the FrameworkLTC pharmacy management platform and an integrated suite of add-ons to long-term care pharmacies across the United States, serving roughly 700-800 customers managing more than 2 million patients via subscription, professional services, and hardware revenue streams.
- Company typePrivate
- Founded1998
- HeadquartersPittsburgh, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What SoftWriters, Inc. does
SoftWriters, Inc. is a privately held pharmacy management software provider founded in 1998 and headquartered in Pittsburgh, Pennsylvania. The company develops and sells the FrameworkLTC platform, a comprehensive pharmacy management system purpose-built for long-term care (LTC) pharmacies serving nursing homes, assisted living facilities, skilled nursing facilities, and other long-term care settings. The platform-plus-modules architecture centers on FrameworkLTC as the core hub, connected to an integrated suite of add-on products including FrameworkECM (document management), FrameworkInsight (business intelligence and forecasting), FrameworkFlow (mobile barcode workflows), FrameworkVision (facility collaboration), FrameworkCourier and FrameworkPOD (delivery logistics), FrameworkRxP (medication regimen review), FrameworkAcademy (learning management), and the AI-powered FrameworkLTC+ (order entry automation). The system is built on an open architecture integrating with more than 200 partner systems, including EHR/EMAR platforms, automated dispensing systems, courier services, billing tools, and DSCSA compliance providers.
The company generates revenue primarily through recurring subscriptions for the FrameworkLTC platform and its modules, supplemented by professional services (implementation, training, consulting), hardware and consumables (SATO and Zebra thermal printers, handheld scanners, labels and paper), and the FrameworkAcademy learning management subscription. Pricing is quote-based and customized to pharmacy size and module selection, with annual billing. Go-to-market is a direct enterprise and inside sales motion targeting LTC pharmacies of all sizes throughout the United States, reinforced by an annual user conference (now in its 16th year), the FrameworkFocus podcast, AI Mastermind cohorts, webinars, eBooks, and a case-study-driven content engine. The customer base spans roughly 700-800 LTC pharmacies collectively managing more than 2 million patients at any time, with no single customer reported as dominant.
SoftWriters, Inc. firmographics
Firmographics- Name
- SoftWriters, Inc.
- Legal name
- SoftWriters, Inc.
- Website
- https://frameworkltc.com
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- SoftWriters, founded in 1998 and headquartered in Pittsburgh, provides the FrameworkLTC pharmacy management platform and an integrated suite of add-ons to long-term care pharmacies across the United States, serving roughly 700-800 customers managing more than 2 million patients via subscription, professional services, and hardware revenue streams.
- Ownership category
- akta.pro rank
SoftWriters, Inc. industry classification
Industry- Product category
- Long-Term Care Pharmacy Management Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Medication Inventory, Procurement & Supply Chain (Pharmacy) (HLACAKAI)
- akta.pro secondary industry
- Long-Term Care (LTC) & Skilled Nursing Facility Pharmacies (HLAFALAF)
Keywords
Where SoftWriters, Inc. is headquartered
LocationHeadquarters
- HQ city
- Pittsburgh
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
SoftWriters, Inc. business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Pharmacy Management Software Subscriptions: FrameworkLTC platform and suite products are offered as subscription solutions with different tiers. Software licensing includes implementation, training, and ongoing support services.
- Learning Management Subscription (FrameworkAcademy): FrameworkAcademy is a subscription-based learning management platform offered to LTC pharmacies.
- Professional Services: Implementation, training, and consulting services offered to support customer onboarding and ongoing operational optimization.
- Hardware and Consumables: SATO and Zebra thermal printers, handheld scanners, mobile computers, labels, and paper supplies offered through Forms & Labels team.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Pharmacy Management Software - Custom enterprise pricing |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels8 records
SoftWriters, Inc. product offering
Product offeringCore offering
SoftWriters develops and sells FrameworkLTC, a subscription-based pharmacy management software platform purpose-built for long-term care (LTC) pharmacies serving nursing homes, assisted living facilities, and skilled nursing facilities. The platform automates LTC-specific workflows including cycle fill, census management, compliance packaging, billing, and regulatory reporting, and is extended by an integrated suite of modules for document management (FrameworkECM), business intelligence (FrameworkInsight), mobile barcode workflows (FrameworkFlow), facility collaboration (FrameworkVision), delivery logistics (FrameworkCourier, FrameworkPOD), medication regimen review (FrameworkRxP), AI-powered order entry (FrameworkLTC+), and staff training (FrameworkAcademy). The company also resells certified hardware (SATO and Zebra thermal printers, scanners) and offers professional consulting services for implementation and operational optimization.
Product overview
SoftWriters offers FrameworkLTC as the central platform with an integrated suite of modular products designed specifically for long-term care (LTC) pharmacies. The platform-plus-modules architecture centers on FrameworkLTC (the core pharmacy management system) connected to specialized add-ons: FrameworkLTC+ (AI-powered order entry automation), FrameworkECM (document management), FrameworkInsight (business intelligence/forecasting), FrameworkFlow (mobile barcode scanning), FrameworkVision (facility collaboration), FrameworkCourier (courier integration), FrameworkPOD (delivery management), FrameworkRxP (medication regimen review), and FrameworkAcademy (training/learning management). Additional services include Forms & Labels, Professional Consulting, and the annual FrameworkLTC Innovation Conference. All products are purpose-built for LTC pharmacy operations with deep integration capabilities and shared data architecture.
Differentiator
Problem solved
Functional benefit
Brands
- FrameworkLTC: Flagship pharmacy management platform designed for long-term care pharmacies, providing workflow automation, real-time dashboards, compliance support, and integrations with 200+ partners.
- FrameworkECM
- FrameworkInsight
- FrameworkFlow
- FrameworkLTC+
- FrameworkCourier
- FrameworkPOD
- FrameworkVision
- FrameworkRxP
- FrameworkAcademy
- Framework Focus
Products and services
- FrameworkLTC Industry-leading, scalable pharmacy management software platform specifically designed for long-term care pharmacies, providing customized automated workflows, real-time dashboards, efficient database management, compliance support, and serving as the central hub connecting all Framework suite products.
- FrameworkLTC+ AI-powered pharmacy management enhancement that reads prescription details and automatically populates order entry fields with clinical-grade accuracy, streamlining one of the most manual workflows in LTC pharmacy (13-19 clicks and ~90 seconds per new order). Built for enterprise-scale performance and production-grade reliability and security.
- FrameworkECM Electronic Content Management solution that automates pharmacy document workflows, prescriber communication, change request management, and near-real-time connectivity — eliminating manual faxing and paper-based processes for LTC pharmacies.
- FrameworkInsight Business intelligence and forecasting platform that centralizes pharmacy data and provides real-time dashboards for data visibility, operational insights, and predictive analytics for LTC pharmacy operators.
- FrameworkFlow Mobile, barcode-driven workflow solution enabling pharmacy staff to operate with handheld barcode scanning and connectivity, supporting Zebra mobile computers for enhanced dispensing accuracy and operational mobility.
- FrameworkVision Collaboration platform enabling seamless communication between LTC pharmacies and the facilities they serve, reducing phone and fax dependencies through secure messaging and real-time coordination with prescribers and care facilities.
- FrameworkCourier Integration interface for managing third-party courier services and delivery operations, providing a consolidated view of multiple delivery channels with bi-directional data exchange capabilities between FrameworkLTC and courier systems.
- FrameworkPOD Smart delivery management solution for LTC pharmacy delivery logistics and administration, supporting Socket Mobile portable scanners and Star Micronics thermal printers with comprehensive oversight of delivery status, route optimization, and proof of delivery.
- FrameworkRxP Medication regimen review (MRR) platform that streamlines clinical pharmacist reviews, ensuring patient medication safety and regulatory compliance through an easy, accurate, and secure MRR workflow.
- FrameworkAcademy Web-based learning management subscription platform offering 250+ unique courses, curated learning paths, interactive multimedia content, real-time progress tracking, and detailed analytics for pharmacy technician training, pharmacist continuing education, and LTC pharmacy workflow learning.
- Forms & Labels Customizable pharmacy forms and labels with pharmacy-grade materials, bundled with SATO and Zebra thermal label printers, handheld scanners, and mobile computers certified for FrameworkLTC compatibility, plus labels and paper supplies.
- Professional Consulting Expert consulting services covering LTC pharmacy operations, workflow optimization, technology adoption, and business growth strategies, supporting implementation, training, and ongoing operational optimization for FrameworkLTC customers.
- FrameworkLTC Innovation Conference Annual industry conference bringing together LTC pharmacy professionals for networking, continuing education credits, exclusive training sessions, and keynote presentations on LTC pharmacy technology and best practices.
Quantifiable outcome
- 45 percent savings in steps within 90 days of implementation (MAC Rx case study)
- +2 more outcomes
Companies that use SoftWriters, Inc.
Customer profileNamed customers17 records
Segments4 records
Ideal customer profiles1 record
SoftWriters, Inc. technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration21 records
AI capability11 records
Feature10 records
SoftWriters, Inc. partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- Virtue TechnologiescoreExclusive strategic partnership for logistics and delivery management solutions. Virtue Technologies provides a 360-degree suite of delivery administration and driver software solutions including VirtueScript for live delivery tracking, route optimization, and multi-channel delivery management (in-house, 3rd-party courier, and shipping).
- SDS RxcoreDeep bi-directional database integration connecting FrameworkLTC with SDS Rx's last-mile delivery logistics. Enables real-time packing slip amendments, improved reliability, streamlined support, prescription-level proof of delivery, and enhanced delivery milestone metrics.
- Managed Healthcare Associates (MHA)minorGPO partnership. MHA is the country's largest alternate site GPO. Joint webinar on maximizing GPO value and best practices for LTC pharmacies.
- Pharmacy Podcast NetworkcoreFramework Focus podcast is part of the Pharmacy Podcast Network. Host Todd Eury is the network founder. Provides platform for thought leadership content reaching pharmacy professionals.
- American Society of Consultant Pharmacists (ASCP)minorMember of ASCP for industry advocacy and professional development.
- American Society of Automation in Pharmacy (ASAP)minorMember of ASAP for industry automation and technology standards.
- Senior Care Pharmacy Coalition (SCPC)minorMember of SCPC for LTC pharmacy advocacy.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
SoftWriters, Inc. competitors and assessment
Company assessmentBroad incumbents
- Brightree (ResMed): Brightree, a ResMed subsidiary, provides software solutions across the post-acute care continuum including HME, home health, hospice, and pharmacy. It overlaps with SoftWriters in pharmacy and LTC-adjacent workflow software but serves a broader portfolio of post-acute providers.
- RedSail Technologies: RedSail Technologies owns QS/1 and Rx30 pharmacy management systems used by independent and chain pharmacies across the U.S. While not exclusively focused on LTC, its pharmacy management platforms serve as competing systems that LTC pharmacies may evaluate against FrameworkLTC.
- McKesson Pharmacy Systems & Automation: McKesson offers pharmacy technology and automation products across retail, hospital, and LTC segments. As one of the largest healthcare distribution and IT players, it represents the deep-pocketed incumbent whose pharmacy software offerings could compete in the LTC segment.
Direct peers
- PioneerRx: PioneerRx provides pharmacy management software for independent and LTC pharmacies, with comparable workflow, dispensing, and clinical features. It is the most direct head-to-head competitor for LTC pharmacy software RFPs alongside FrameworkLTC.
- BestRx: BestRx offers pharmacy management software targeted at independent and community pharmacies, with workflow and clinical functionality that overlaps with SoftWriters' pharmacy management capabilities for smaller LTC and closed-door pharmacy operators.
- SuiteRx: SuiteRx is a pharmacy management system with strong positioning in LTC and closed-door pharmacy workflows. It competes directly with FrameworkLTC for LTC pharmacy customers, particularly smaller and mid-sized operations.
- KeyCentrix: KeyCentrix offers pharmacy management software (Newleaf, FlexRx) used by LTC, independent, and specialty pharmacies. Its LTC-oriented functionality puts it in direct competition with SoftWriters for the same customer segment.
Emerging players
- Computer-Rx (now RedSail): Computer-Rx is a pharmacy management software provider serving independent and community pharmacies, now part of RedSail Technologies. It overlaps with SoftWriters on core pharmacy management workflows though with less LTC-specific specialization.
Others
- TCGRx: TCGRx provides pharmacy automation, packaging, and adherence solutions that integrate with LTC pharmacy management systems. It is an adjacent technology partner/ecosystem member that SoftWriters customers may layer alongside FrameworkLTC for dispensing automation.
Regional players
- CarePoint (Genoa Healthcare): Genoa Healthcare operates specialized pharmacies serving behavioral health, addiction treatment, and LTC facilities. While not a software peer, it represents a large LTC-focused pharmacy operator that could become a strategic customer, partner, or competitor depending on how SoftWriters' platform is positioned.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
SoftWriters, Inc. social profiles
Digital presenceSoftWriters, Inc. compliance and trust
Trust signalCompliance3 records
SoftWriters, Inc. financial estimates
Financial estimateRevenue estimate
Valuation estimate
SoftWriters, Inc. leadership team
Management profileNumber of profiles
Profiles4 records
SoftWriters, Inc. funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SoftWriters, Inc. M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SoftWriters, Inc.
What does SoftWriters, Inc. do?
SoftWriters develops and sells FrameworkLTC, a subscription-based pharmacy management software platform purpose-built for long-term care (LTC) pharmacies serving nursing homes, assisted living facilities, and skilled nursing facilities. The platform automates LTC-specific workflows including cycle fill, census management, compliance packaging, billing, and regulatory reporting, and is extended by an integrated suite of modules for document management (FrameworkECM), business intelligence (FrameworkInsight), mobile barcode workflows (FrameworkFlow), facility collaboration (FrameworkVision), delivery logistics (FrameworkCourier, FrameworkPOD), medication regimen review (FrameworkRxP), AI-powered order entry (FrameworkLTC+), and staff training (FrameworkAcademy). The company also resells certified hardware (SATO and Zebra thermal printers, scanners) and offers professional consulting services for implementation and operational optimization.
Is SoftWriters, Inc. a public or private company?
SoftWriters, Inc. is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was SoftWriters, Inc. founded?
SoftWriters, Inc. was founded in 1998. It employs 101 to 250 people.
Where is SoftWriters, Inc. based?
SoftWriters, Inc. is headquartered in Pittsburgh, United States, in the North America region.
How does SoftWriters, Inc. make money?
Four revenue lines are on record. Pharmacy Management Software Subscriptions are the primary driver. The others are learning Management Subscription (FrameworkAcademy), professional Services and hardware and Consumables.
Who are SoftWriters, Inc.'s main competitors?
Broad incumbents on record are Brightree (ResMed), RedSail Technologies and McKesson Pharmacy Systems & Automation. Direct peers are PioneerRx, BestRx, SuiteRx and KeyCentrix. Computer-Rx (now RedSail) is listed as an emerging player. TCGRx is listed as an others. CarePoint (Genoa Healthcare) is listed as a regional player.
Does SoftWriters, Inc. have an API?
Yes. FrameworkCourier API - A database-level interface connection that enables bi-directional data exchange between FrameworkLTC and delivery/courier services. Provides pharmacy oversight into delivery status, packing slip exchanges, schedule tracking, and real-time status confirmation. Enhanced packing slip data and prescription-level Proof of Delivery (POD) association within FrameworkLTC. Deep bi-directional database integration with automatic local signature storage and searchable proof of deliveries.
What industry is SoftWriters, Inc. in?
SoftWriters, Inc.'s product category is Long-Term Care Pharmacy Management Software. Its primary akta.pro industry code is HLACAKAI, Medication Inventory, Procurement & Supply Chain (Pharmacy), with a secondary code of HLAFALAF, Long-Term Care (LTC) & Skilled Nursing Facility Pharmacies. Its NAICS code is 5132 and its SIC code is 7372.