Brightree
Brightree provides cloud-based business management and revenue cycle software for HME/DME providers, pharmacies, home infusion organizations, and orthotics and prosthetics practices. The ResMed subsidiary serves over 2,200 customers with AI-powered automation, integrated patient engagement, and managed RCM services.
- Company typePrivate
- Founded2010
- HeadquartersAtlanta, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
What Brightree does
Brightree is a cloud-based SaaS provider serving the post-acute care industry, specifically home medical equipment (HME), durable medical equipment (DME), home infusion and specialty pharmacies, orthotics and prosthetics (O&P) practices, and sleep therapy providers. Founded in 2002 and headquartered in Peachtree Corners, Georgia, Brightree operates as a wholly-owned subsidiary of ResMed (NYSE: RMD) following ResMed's 2017 acquisition — a transaction recognized as the ACG Atlanta Deal of the Year. The company serves over 2,200 HME/DME and pharmacy customers, claims 60%+ market share among HME/DME providers, and reports care delivery to over 100 million patients through its platform.
The platform's core is Brightree Business Management Software (BMS), a cloud-based SaaS architecture with SSAE-18 SOC 2 compliance that integrates with leading EHR/EMR systems (Epic, athenahealth, Surescripts) and over 61 third-party partners. Differentiated modules include Intelligent Document Automation (AI-powered intake with stated 98% document classification accuracy and 95% data extraction accuracy), Brightree Resupply (multi-channel automated patient engagement including AI-powered Voice Services), ePrescribe, Mobile Delivery (with real-time GPS tracking and proof-of-delivery), Brightree Patient Collections (multi-channel payment recovery featuring a Virtual Agent), and Brightree Data and Analytics (with Snowflake-backed Data as a Service for industry benchmarking). AI capabilities span text, structured data, audio, and multimodal modalities, supporting document automation, predictive analytics, patient engagement, and speech-driven workflows.
Brightree's revenue model is multi-stream and centered on annual subscription SaaS contracts priced via direct, quote-based enterprise sales, supplemented by managed services including Revenue Cycle Management (RCM), Patient Collections, and professional consulting. The go-to-market is exclusively direct (enterprise field sales plus inside sales) with no channel/reseller motion; physical offices span Georgia (HQ), Tennessee, Kansas, Wisconsin, Pennsylvania, and Scotland (Westhill and Glasgow). With 501-1,000 employees and a leadership team drawn from healthcare IT, RCM, and SaaS backgrounds, Brightree has executed more than 10 acquisitions since 2008 — most notably SnapWorx in 2020 to bolster CPAP resupply and Apacheta in 2018 for last-mile delivery — alongside continuous product expansion and a fresh wave of vendor integrations through 2025-2026.
Brightree firmographics
Firmographics- Name
- Brightree
- Legal name
- Brightree LLC
- Website
- https://brightree.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Brightree provides cloud-based business management and revenue cycle software for HME/DME providers, pharmacies, home infusion organizations, and orthotics and prosthetics practices. The ResMed subsidiary serves over 2,200 customers with AI-powered automation, integrated patient engagement, and managed RCM services.
- Ownership category
- akta.pro rank
Brightree industry classification
Industry- Product category
- Healthcare Business Management Software (HME/DME, Pharmacy, Home Infusion)
- NAICS
- Computer Systems Design and Related Services (54151), Health Care and Social Assistance (62)
- SIC
- Services-Prepackaged Software (7372), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Multi-Condition RPM Platforms & Care Orchestration (device-agnostic, population management) (HLALAFAL)
- akta.pro secondary industries
- Remote Adherence Monitoring & Smart Dispenser Services (HSABALAI), Care Coordination, Escalation & Clinical Workflow for RPM (HLACAFAI), Data Aggregation, Interoperability & APIs for RPM (FHIR/IoMT Gateways) (HLACAFAO)
Keywords
Where Brightree is headquartered
LocationHeadquarters
- HQ city
- Atlanta
- HQ country
- United States
- HQ region
- North America
Offices7 records
Markets served
Brightree business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Subscription - Business Management Software: Cloud-based subscription model for HME/DME, pharmacy, and home infusion business management software. Includes billing, inventory management, document management, patient engagement, and analytics capabilities.
- Revenue Cycle Management Services: Outsourced RCM services including intake processing, full-service billing, denial management, and A/R follow-up. Billed as managed service.
- Patient Collections Services: Multi-channel patient collections including AutoPAY processing, calling services (Virtual Agent, Live Agent), and collections agency referrals.
- Professional Services: Consulting services including operational workflow analysis, metrics and KPI reporting, Brightree optimization, custom data extracts, and training.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise SaaS - Custom pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels9 records
Brightree product offering
Product offeringCore offering
Brightree provides cloud-based SaaS business management software and services for post-acute care providers, primarily serving Home Medical Equipment (HME), Durable Medical Equipment (DME), pharmacy, and home infusion organizations. The platform spans the full workflow from patient intake and documentation through billing, revenue cycle management, delivery, resupply, and patient collections, supported by AI-powered automation and 60+ third-party integrations.
Product overview
Brightree offers a unified cloud-based SaaS platform for post-acute care providers (HME, DME, pharmacy, and orthotics & prosthetics) with a modular architecture combining core business management software with specialized add-on modules and professional services. The core Brightree Business Management Software (BMS) serves as the foundation, with specialized solutions for HME/DME, Pharmacy, Home Infusion, and Orthotics & Prosthetics. Add-on modules include Intelligent Document Automation (AI-powered intake), Documentation (Document Management, MyForms, eFax), Brightree Digital Experience (patient communications), Brightree Resupply (with Connect, SNAP, Essentials, and Voice Services), ePrescribe, Mobile Delivery, Data and Analytics, Inventory Management, Retail POS, and Sleep Therapy. Professional services encompass Revenue Cycle Management (RCM), Patient Collections, Customer Support, Training and Community, and Consulting and Data Services. The platform is built for interoperability with 61+ third-party integrations spanning EHRs, ePrescribe networks, distributors, and fulfillment partners.
Differentiator
Problem solved
Functional benefit
Brands
- Brightree: Primary brand for HME/DME and pharmacy business management software solutions
Products and services
- Brightree Business Management Software (BMS) The #1 choice in billing and business management software for HME providers. Cloud-based SaaS platform that serves as the foundation for comprehensive HME/DME billing and business management ecosystem, optimizing billing, AR/inventory management, data-driven analytics, and more.
- HME/DME Software Market-leading healthcare business management solution for HME providers covering documentation, inventory, delivery, resupply, and patient experience. Automates workflows from referral to intake to billing.
- Brightree Pharmacy Software Comprehensive pharmacy business management solution for home infusion, ambulatory infusion, and pharmacy businesses. Includes prescribing, processing, billing, patient management, and ePrescribe integration with Epic and athenahealth.
- Home Infusion Pharmacy Software Scalable, secure home infusion pharmacy platform with smart automation for clinical oversight, compounding support, billing and compliance documentation, and challenging workflow management.
- Orthotics and Prosthetics Software OPGA-endorsed software for orthotics and prosthetics practices with multi-practitioner scheduling, electronic claims, A/R handling, reporting, and patient collections services.
- Intelligent Document Automation AI-powered intake solution that automates referral document processing - reads, categorizes, and extracts patient details to create records and generate orders. Achieves 98% document classification accuracy and 95% data extraction accuracy.
- Documentation Suite Suite of HME documentation solutions including Brightree Document Management for capturing, sharing, managing, and storing documents electronically, MyForms for intelligent forms and secure messaging, and eFax for paperless fax workflows processing 2 million pages monthly.
- Brightree Digital Experience (Brightree DX) Digital communications and collaboration platform with Texting Orchestrator for automated patient SMS messaging, eForms for electronic form-fill with signatures, and real-time video chat - requires no app download.
- Brightree Resupply Automated patient resupply system with Connect, SNAP, and Essentials solutions for multi-channel engagement and workflow automation. Includes Voice Services with AI-powered 24/7 patient outreach, Order Processing for insurance verification and documentation, and Analytics dashboards.
- ePrescribe HME ePrescribe solution integrating with leading EHR/EMR systems including Epic, Parachute Health, GoScripts, and Surescripts. Provides all-in-one referral processing from record matching to insurance reconciliation.
- Brightree Mobile Delivery Digital delivery tool with Transport Manager for dispatching and route optimization, and TransportACE mobile app for drivers. Reduces DSO by 8+ days, eliminates lost tickets, and enables real-time GPS tracking and proof-of-delivery with signatures.
- Brightree Data and Analytics Analytics solutions including Brightree Reporting with prebuilt reports and Executive Dashboard, Advanced Analytics with robust dashboards and peer benchmarking, Data Extracts for nightly data, and Data as a Service (DaaS) via Snowflake for near real-time data.
- Inventory Management Inventory and delivery solution integrating ePurchasing from major manufacturers, Mobile Delivery for route optimization and asset tracking, and Fulfillment for patient drop-ship order management.
- Retail (Point-of-Sale) Point-of-sale solution with touchscreen interface, biometric login, bar code reader support, and credit card integration. Runs on standard PC with receipt printer and integrates with billing management.
- Sleep Therapy Sleep therapy portfolio with diagnostic testing integration, real-time compliance monitoring from CPAP manufacturers, and integrated ReSupply program. Customers report 29% higher resupply revenue and 1.55M patients enrolled.
- Brightree Revenue Cycle Management (RCM) RCM services for HME and Pharmacy optimizing billing systems with intake services, full-service billing, and A/R management. Achieves 15% average increase in net revenue collection ratio and 7% improvement in 90-day claim resolution.
- Brightree Patient Collections (BPC) Multi-channel patient collections solution with AutoPAY, eDelivery, text messaging, Patient Portal, AR Dashboard, Collect360, and calling services (Virtual Agent and Live Agent). Won MedTech Breakthrough 'Best New Technology Solution for Healthcare Payment' award 2021.
- Customer Support Premium customer support via chat, email, phone with after-hours emergency access. Includes Brightree Community for case management, product ideas, and Brightree University training. 90% of clients rate support as 'excellent.'
- Training and Community Training services including instructor-led on-site and remote training, eLearning Tracs in Brightree University, and Brightree Community with on-demand videos, discussions, and searchable database.
- Consulting and Data Services
Quantifiable outcome
- 15% average increase in net revenue collection ratio for RCM customers
- +7 more outcomes
Companies that use Brightree
Customer profileNamed customers16 records
Segments4 records
Ideal customer profiles4 records
Brightree technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration26 records
AI capability11 records
Feature7 records
Brightree partnerships and signals
Strategic signalPartnerships
18 partnerships are on record, tiered core and supporting.
- Tomorrow HealthcoreIntegration streamlines DME/HME order management by eliminating manual data entry, reducing errors, and accelerating order intake - at no cost to Brightree customers.
- MedEdgesupportingCustom API integration creates 340B automation platform between Brightree Business Management Solution for Pharmacy and MedEdge's 340B Validation Services.
- RelayHealthcoreRelayHealth Connection integration creates central hub for pharmacy and home infusion management, streamlining transactions and improving access to patient assistance programs.
- McKessoncoreePurchasing integration enabling HME providers to place orders directly from McKesson's catalogs within Brightree, streamlining purchasing workflow and inventory management.
- MedlinecoreIntegration for pharmacy and home infusion purchasing, allowing electronic submission of purchase orders to Medline.
- ResMedcoreParent company ResMed provides ePrescribe and clinical respiratory therapy compliance integrations with Brightree for HME providers managing sleep therapy equipment.
- GoScriptscoreePrescribe integration for pharmacy and home infusion, enabling electronic prescription processing through Brightree.
- MatrixCarecoreIntegration for home infusion and pharmacy management, connecting MatrixCare's post-acute care solutions with Brightree's pharmacy software.
- VGM FulfillmentsupportingFulfillment integration for HME providers, enabling electronic exchange of patient drop-ship order information with VGM.
- BaxtercoreIV Workflow Management integration for home infusion pharmacy, connecting Baxter's infusion systems with Brightree's pharmacy software.
- Epic SystemscoreAward-winning interoperability integration with Epic EHR/EMR systems for HME referrals and clinical data exchange.
- athenahealthcoreePrescribe integration with athenahealth EHR systems, enabling electronic prescription processing for pharmacy customers.
- Parachute HealthcoreePrescribe integration for HME referrals, enabling electronic order transmission between Brightree and Parachute Health platform.
- SurescriptscoreNational prescriber network integration for ePrescribe functionality, enabling prescription routing to pharmacies across the US.
- AmerisourceBergensupportingPharmacy purchasing integration enabling electronic submission of purchase orders to AmerisourceBergen for pharmacy inventory management.
- InovalonsupportingVendor integration providing data and analytics capabilities for pharmacy and home infusion customers.
- BD Pyxis PharmacyKeepersupportingPharmacy workflow integration for medication management and compliance tracking in home infusion settings.
- ConsensussupportingeFax Corporate and Clarity solutions integration for digital fax transformation and secure document exchange.
Scale indicators12 records
Recent moves7 records
Expansion highlights6 records
Brightree competitors and assessment
Company assessmentDirect peers
- MatrixCare: ResMed's sister post-acute/LTPAC EHR software business; competes directly in the broader post-acute software market served by Brightree and shares parent-company integration advantages.
- Waystar: Healthcare RCM, claims management, and patient payments SaaS — comparable to Brightree's RCM and Patient Collections products for overlapping provider buyers.
- NextGen Healthcare: Ambulatory EHR and practice management/RCM vendor serving specialty and ambulatory practices with workflow and billing tools; competes for similar healthcare provider IT budget.
- CureMD: Cloud EHR/practice management plus RCM and specialty billing services for ambulatory and ancillary providers, including DME/HME-adjacent use cases.
- AdvancedMD: Cloud-based medical practice management, EHR, and RCM for ambulatory practices with comparable billing/intake automation capabilities.
- RXNT: Cloud-based medical practice management, EHR, and pharmacy software — competes with Brightree's Pharmacy and Home Infusion product lines for the same provider buyers.
Emerging players
- Parachute Health: Digital DME/HME order management platform currently integrated as a partner into Brightree, but rising as a competing HME referral workflow with venture backing.
- Tomorrow Health: Tech-enabled DME/HME coordination platform with payer and provider integrations; a Brightree integration partner that is evolving into a competing workflow layer.
Broad incumbents
- Epic Systems: Dominant EHR vendor whose referrals, ePrescribe, and interoperability integrations underpin Brightree's HME and Pharmacy channels — a critical platform dependency and a potential competitive bundler.
- Oracle Health (Cerner): Major inpatient and ambulatory EHR/clinical platform; broader than Brightree but competes in the same healthcare interoperability, EHR-adjacent workflows and large health system buyer space.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
Brightree social profiles
Digital presenceBrightree compliance and trust
Trust signalCompliance1 record
Brightree financial estimates
Financial estimateRevenue estimate
Valuation estimate
Brightree leadership team
Management profileNumber of profiles
Profiles10 records
Brightree subsidiaries and ownership
Company hierarchySubsidiaries1 record
Brightree funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Brightree M&A and investment
M&A and investmentM&A10 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Brightree
What does Brightree do?
Brightree provides cloud-based SaaS business management software and services for post-acute care providers, primarily serving Home Medical Equipment (HME), Durable Medical Equipment (DME), pharmacy, and home infusion organizations. The platform spans the full workflow from patient intake and documentation through billing, revenue cycle management, delivery, resupply, and patient collections, supported by AI-powered automation and 60+ third-party integrations.
Is Brightree a public or private company?
Brightree is a private company. It is classified as corporate owned and is currently operating.
When was Brightree founded?
Brightree was founded in 2010. It employs 501 to 1,000 people.
Where is Brightree based?
Brightree is headquartered in Atlanta, United States, in the North America region.
How does Brightree make money?
Four revenue lines are on record. SaaS Subscription - Business Management Software is the primary driver. The others are revenue Cycle Management Services, patient Collections Services and professional Services.
Who are Brightree's main competitors?
Direct peers on record are MatrixCare, Waystar, NextGen Healthcare, CureMD, AdvancedMD and RXNT. Emerging players are Parachute Health and Tomorrow Health. Broad incumbents are Epic Systems and Oracle Health (Cerner).
Does Brightree have an API?
Yes. Brightree offers a custom Application Programming Interface (API) for integrations. A notable example is the MedEdge 340B Validation Services API that creates a robust integration between Brightree Business Management Solution for Pharmacy and MedEdge's 340B Validation Services for streamlined 340B transactions. The company also supports API testing through their Brightree Sandbox, which provides a fast, independent copy of production data useful for API testing, optimizing employee training, and skill building. Developer documentation is at www.brightree.com/integrations.
What industry is Brightree in?
Brightree's product category is Healthcare Business Management Software (HME/DME, Pharmacy, Home Infusion). Its primary akta.pro industry code is HLALAFAL, Multi-Condition RPM Platforms & Care Orchestration (device-agnostic, population management), with a secondary code of HSABALAI, Remote Adherence Monitoring & Smart Dispenser Services. Its NAICS code is 54151 and its SIC code is 7372.