Caliber Public Safety (formerly InterAct Public Safety)
Caliber Public Safety provides integrated CAD, RMS, Mobile, and JailTracker software to over 1,000 US law enforcement, fire/EMS, 911, and corrections agencies. A wholly-owned subsidiary of Harris Computer Systems, founded 1975.
- Company typePrivate
- Founded1975
- HeadquartersWinston Salem, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Caliber Public Safety (formerly InterAct Public Safety) does
Caliber Public Safety is a US-based private provider of integrated public safety software serving law enforcement, fire/EMS, 911 communications centers, and corrections agencies. Founded in 1975 and formerly operating as InterAct Public Safety, the company is a wholly-owned subsidiary of Harris Computer Systems and employs between 251 and 500 people, with nearly half of its workforce drawn from public safety backgrounds. Its platform is built around four core products — Computer-Aided Dispatch (CAD NG), Online Records Management System (RMS), Mobile Solutions, and JailTracker offender management — supplemented by Pocket Cop, Pocket Rescue, WebCAD 3.0, Evidence Management, NCIC/CJIS Mobile Access, Community Reporting, and Automatic Vehicle Location (AVL). The platform is delivered as cloud (hosted at Nlets data centers under FBI CJIS Security Policy compliance with FIPS 140-2 SSL encryption and N+1 redundancy), on-premise, or hybrid, with a stated 99.99% uptime SLA.
The company emphasizes interoperability through CAD-to-CAD data sharing across jurisdictions and a native RapidSOS interface that pulls caller location from smartphones, wearables, and connected vehicles directly into the CAD map. In July 2026, Caliber launched CALI, an AI-powered natural-language support assistant accessible through the Caliber Customer Support HUB that has reported a 38.7% Tier 1 deflection rate. The product roadmap also includes Community Reporting portals that let agencies expose custom public-facing forms on their own websites for non-emergency tips.
Caliber generates revenue through software subscriptions (cloud-hosted and on-premise licenses), professional services for implementation, data migration, and training, ongoing technical support contracts, and the Caliber University training program. Pricing is quote-based and varies by agency size, deployment model, and module selection; CALI is bundled at no additional cost. The company sells directly to government agencies via enterprise field sales and inside sales, with go-to-market reinforcement through industry conference presence (APCO/NENA, NENA, KESC, TACP, IPSTA, and others), content marketing, and a Request-a-Demo CTA on its website. Caliber serves over 1,000 agencies across the United States.
Caliber Public Safety (formerly InterAct Public Safety) firmographics
Firmographics- Name
- Caliber Public Safety (formerly InterAct Public Safety)
- Legal name
- Caliber Public Safety
- Website
- https://caliberpublicsafety.com
- Company type
- Private
- Founded year
- 1975
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Caliber Public Safety provides integrated CAD, RMS, Mobile, and JailTracker software to over 1,000 US law enforcement, fire/EMS, 911, and corrections agencies. A wholly-owned subsidiary of Harris Computer Systems, founded 1975.
- Ownership category
- akta.pro rank
Caliber Public Safety (formerly InterAct Public Safety) industry classification
Industry- Product category
- Public Safety Software
- NAICS
- Justice, Public Order, and Safety Activities (922)
- SIC
- Communications Equipment, Nec (3669)
- akta.pro primary industry
- State/Provincial Public Safety & Emergency Management (Police, Fire, EMS Oversight) (BPAIABAG)
Keywords
Where Caliber Public Safety (formerly InterAct Public Safety) is headquartered
LocationHeadquarters
- HQ city
- Winston Salem
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Caliber Public Safety (formerly InterAct Public Safety) business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Software Licenses and Subscriptions: Caliber generates revenue through software licensing for CAD, RMS, Mobile, and Jail solutions. Products are available as cloud subscriptions hosted at Nlets data centers, on-premise licenses, or hybrid models. Software includes automatic updates for cloud customers.
- Professional Services: Implementation, data migration, configuration, and training services provided during deployment. Includes on-site support during go-live and ongoing professional services for customization.
- Support Services: Ongoing technical support including phone support (1-800-274-2911), online support portal, and AI-assisted support through CALI.
- Caliber University Training: Training programs and certifications for agency personnel using Caliber software products.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | CALI AI Support - Included with existing subscriptions |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Caliber Public Safety (formerly InterAct Public Safety) product offering
Product offeringCore offering
Caliber Public Safety builds and sells integrated public safety software suites for 911 communications centers, law enforcement, fire/EMS, and corrections agencies. The platform unifies Computer-Aided Dispatch (CAD NG), an Online Records Management System (RMS), Mobile field solutions, and JailTracker offender management, available as cloud (CJIS-compliant Nlets-hosted), on-premise, or hybrid deployments.
Product overview
Caliber Public Safety provides an integrated public safety software platform consisting of four core products: Computer-Aided Dispatch (CAD), Online RMS (Records Management System), Mobile Solutions, and JailTracker (Offender Management). These products share data in real time, enabling a connected workflow where 911 calls flow to field units, incident data populates records management automatically, and jail booking stays are linked to the same shared data. The platform is available as on-premise, cloud, and hybrid deployments, hosted at Nlets data centers. Additional products include Pocket Cop and Pocket Rescue for field personnel, WebCAD for remote access, CALI (AI-powered support assistant), Evidence Management, Community Reporting, NCIC/CJIS Mobile Access, and AVL tracking. The company serves over 1,000 agencies nationwide and is part of Harris Computer Systems.
Differentiator
Problem solved
Functional benefit
Products and services
- Computer-Aided Dispatch (CAD NG) Computer-Aided Dispatch system for 911 communications centers and PSAPs that streamlines call-taking, dispatching, and real-time incident management with CAD-to-CAD data sharing across jurisdictions.
- Online RMS (Records Management System)
Quantifiable outcome
- 38.7% deflection rate for Tier 1 support requests through CALI AI assistant
- +5 more outcomes
Companies that use Caliber Public Safety (formerly InterAct Public Safety)
Customer profileNamed customers9 records
Segments6 records
Ideal customer profiles2 records
Caliber Public Safety (formerly InterAct Public Safety) technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability3 records
Feature9 records
Caliber Public Safety (formerly InterAct Public Safety) partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered strategic and core.
- Forensic Advantage SystemsstrategicAcquired in August 2020 to expand Caliber's public safety portfolio. FAS worked closely with law enforcement agencies for nearly two decades on design, implementation, and integration of mission-critical applications.
- Nlets (International Justice and Public Safety Network)coreNlets hosts Caliber's SaaS platform as the International Justice and Public Safety Network. The Nlets data center provides FBI CJIS-compliant infrastructure with N+1 redundancy, multi-site hot backup disaster recovery, and redundant network paths to key state and federal entities. Caliber operates in compliance with FBI CJIS Security Policy.
- Harris Computer SystemscoreCaliber Public Safety is part of Harris Computer Systems, which provides software for life commitment to customers. Harris Computer is a company with over 50 years of experience in public safety software.
- RapidSOScoreRapidSOS integration allows Caliber CAD NG clients to access caller location data and supplemental information from smartphones, wearable technology, connected vehicles, and location-based applications directly within the CAD system. Dispatchers can view caller locations on maps and track movements.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
Caliber Public Safety (formerly InterAct Public Safety) competitors and assessment
Company assessmentBroad incumbents
- Tyler Technologies: Tyler Technologies is the largest US provider of public-safety and court software, with New World CAD, Tyler RMS, and a broad public-sector portfolio. It directly competes with Caliber in CAD/RMS for state and local agencies but also serves courts, tax, and other government verticals.
- Hexagon Safety, Infrastructure & Geospatial: Hexagon's public-safety division (formerly Intergraph) offers CAD and incident management software to public-safety agencies globally. It overlaps with Caliber in CAD and dispatch, but operates at broader scale with adjacent geospatial and infrastructure offerings.
- Motorola Solutions: Motorola Solutions' CommandCentral CAD/RMS suite competes directly with Caliber in computer-aided dispatch and records management for law enforcement. As the dominant radio and mission-critical communications vendor, Motorola offers a tightly integrated LMR-plus-software bundle to larger agencies.
Emerging players
- Axon: Axon's records, evidence, and digital evidence management products (via the TASER/acquired platforms) overlap with Caliber's RMS and Evidence Management modules. Axon is increasingly bundling records with body-worn cameras and tasers, creating partial overlap in law enforcement software.
- Mark43: Mark43 is a cloud-native public-safety platform competing in CAD and RMS, primarily targeting larger metropolitan and state agencies. It overlaps with Caliber's product set but represents a more modern, cloud-native architecture versus Caliber's hybrid deployments.
- Carbyne: Carbyne provides cloud-native 911 and emergency communications software, including caller-location and video-to-PSAP capabilities. It competes with Caliber in modernizing PSAP workflows and integrates with similar partners such as RapidSOS.
Direct peers
- CentralSquare Technologies: CentralSquare (formed from the merger of Superion, TriTech, Zuercher, and Aptean's public-safety units) provides CAD, RMS, and mobile solutions to public-safety agencies. It is one of Caliber's most direct competitors in mid-market municipal deployments.
- Versaterm: Versaterm provides CAD, RMS, and mobile public-safety software to agencies across North America. It competes head-to-head with Caliber on integrated dispatch and records platforms for municipal and regional PSAPs.
- NICE Public Safety (NICE Inform): NICE Public Safety provides CAD, 911 recording, and incident reconstruction software to PSAPs and law enforcement. It competes with Caliber in computer-aided dispatch and quality assurance workflows for emergency communications centers.
Others
- Samsung Public Safety (RapidSOS partner ecosystem): Not a direct competitor but a relevant adjacent ecosystem player in public-safety data and dispatch modernization. Useful as a benchmark for technology partnerships that complement CAD platforms like Caliber's.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Caliber Public Safety (formerly InterAct Public Safety) social profiles
Digital presenceCaliber Public Safety (formerly InterAct Public Safety) compliance and trust
Trust signalCompliance2 records
Caliber Public Safety (formerly InterAct Public Safety) financial estimates
Financial estimateRevenue estimate
Valuation estimate
Caliber Public Safety (formerly InterAct Public Safety) leadership team
Management profileNumber of profiles
Profiles4 records
Caliber Public Safety (formerly InterAct Public Safety) subsidiaries and ownership
Company hierarchySubsidiaries1 record
Caliber Public Safety (formerly InterAct Public Safety) funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Caliber Public Safety (formerly InterAct Public Safety) M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Caliber Public Safety (formerly InterAct Public Safety)
What does Caliber Public Safety (formerly InterAct Public Safety) do?
Caliber Public Safety builds and sells integrated public safety software suites for 911 communications centers, law enforcement, fire/EMS, and corrections agencies. The platform unifies Computer-Aided Dispatch (CAD NG), an Online Records Management System (RMS), Mobile field solutions, and JailTracker offender management, available as cloud (CJIS-compliant Nlets-hosted), on-premise, or hybrid deployments.
Is Caliber Public Safety (formerly InterAct Public Safety) a public or private company?
Caliber Public Safety (formerly InterAct Public Safety) is a private company. It is classified as corporate owned and is currently operating.
When was Caliber Public Safety (formerly InterAct Public Safety) founded?
Caliber Public Safety (formerly InterAct Public Safety) was founded in 1975. It employs 251 to 500 people.
Where is Caliber Public Safety (formerly InterAct Public Safety) based?
Caliber Public Safety (formerly InterAct Public Safety) is headquartered in Winston Salem, United States, in the North America region.
How does Caliber Public Safety (formerly InterAct Public Safety) make money?
Four revenue lines are on record. Software Licenses and Subscriptions are the primary driver. The others are professional Services, support Services and caliber University Training.
Who are Caliber Public Safety (formerly InterAct Public Safety)'s main competitors?
Broad incumbents on record are Tyler Technologies, Hexagon Safety, Infrastructure & Geospatial and Motorola Solutions. Emerging players are Axon, Mark43 and Carbyne. Direct peers are CentralSquare Technologies, Versaterm and NICE Public Safety (NICE Inform). Samsung Public Safety (RapidSOS partner ecosystem) is listed as an others.
Does Caliber Public Safety (formerly InterAct Public Safety) have an API?
No public API is recorded for Caliber Public Safety (formerly InterAct Public Safety).
What industry is Caliber Public Safety (formerly InterAct Public Safety) in?
Caliber Public Safety (formerly InterAct Public Safety)'s product category is Public Safety Software. Its primary akta.pro industry code is BPAIABAG, State/Provincial Public Safety & Emergency Management (Police, Fire, EMS Oversight). Its NAICS code is 922 and its SIC code is 3669.