Caliber Public Safety (formerly InterAct Public Safety)

What Caliber Public Safety (formerly InterAct Public Safety) does

Caliber Public Safety is a US-based private provider of integrated public safety software serving law enforcement, fire/EMS, 911 communications centers, and corrections agencies. Founded in 1975 and formerly operating as InterAct Public Safety, the company is a wholly-owned subsidiary of Harris Computer Systems and employs between 251 and 500 people, with nearly half of its workforce drawn from public safety backgrounds. Its platform is built around four core products — Computer-Aided Dispatch (CAD NG), Online Records Management System (RMS), Mobile Solutions, and JailTracker offender management — supplemented by Pocket Cop, Pocket Rescue, WebCAD 3.0, Evidence Management, NCIC/CJIS Mobile Access, Community Reporting, and Automatic Vehicle Location (AVL). The platform is delivered as cloud (hosted at Nlets data centers under FBI CJIS Security Policy compliance with FIPS 140-2 SSL encryption and N+1 redundancy), on-premise, or hybrid, with a stated 99.99% uptime SLA.

The company emphasizes interoperability through CAD-to-CAD data sharing across jurisdictions and a native RapidSOS interface that pulls caller location from smartphones, wearables, and connected vehicles directly into the CAD map. In July 2026, Caliber launched CALI, an AI-powered natural-language support assistant accessible through the Caliber Customer Support HUB that has reported a 38.7% Tier 1 deflection rate. The product roadmap also includes Community Reporting portals that let agencies expose custom public-facing forms on their own websites for non-emergency tips.

Caliber generates revenue through software subscriptions (cloud-hosted and on-premise licenses), professional services for implementation, data migration, and training, ongoing technical support contracts, and the Caliber University training program. Pricing is quote-based and varies by agency size, deployment model, and module selection; CALI is bundled at no additional cost. The company sells directly to government agencies via enterprise field sales and inside sales, with go-to-market reinforcement through industry conference presence (APCO/NENA, NENA, KESC, TACP, IPSTA, and others), content marketing, and a Request-a-Demo CTA on its website. Caliber serves over 1,000 agencies across the United States.

Name

Caliber Public Safety (formerly InterAct Public Safety)

Legal name

Caliber Public Safety

Website

https://caliberpublicsafety.com

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

251–500 employees

Short description

Caliber Public Safety provides integrated CAD, RMS, Mobile, and JailTracker software to over 1,000 US law enforcement, fire/EMS, 911, and corrections agencies. A wholly-owned subsidiary of Harris Computer Systems, founded 1975.

Ownership category

akta.pro rank

Product category

Public Safety Software

NAICS

Justice, Public Order, and Safety Activities (922)

SIC

Communications Equipment, Nec (3669)

akta.pro primary industry

State/Provincial Public Safety & Emergency Management (Police, Fire, EMS Oversight) (BPAIABAG)

Keywords

• Public safety software
• Computer-aided dispatch
• Records management system
• Jail management software
• Mobile field software

Headquarters

HQ city

Winston Salem

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Software Licenses and Subscriptions: Caliber generates revenue through software licensing for CAD, RMS, Mobile, and Jail solutions. Products are available as cloud subscriptions hosted at Nlets data centers, on-premise licenses, or hybrid models. Software includes automatic updates for cloud customers.
2. Professional Services: Implementation, data migration, configuration, and training services provided during deployment. Includes on-site support during go-live and ongoing professional services for customization.
3. Support Services: Ongoing technical support including phone support (1-800-274-2911), online support portal, and AI-assisted support through CALI.
4. Caliber University Training: Training programs and certifications for agency personnel using Caliber software products.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Caliber Public Safety builds and sells integrated public safety software suites for 911 communications centers, law enforcement, fire/EMS, and corrections agencies. The platform unifies Computer-Aided Dispatch (CAD NG), an Online Records Management System (RMS), Mobile field solutions, and JailTracker offender management, available as cloud (CJIS-compliant Nlets-hosted), on-premise, or hybrid deployments.

Product overview

Caliber Public Safety provides an integrated public safety software platform consisting of four core products: Computer-Aided Dispatch (CAD), Online RMS (Records Management System), Mobile Solutions, and JailTracker (Offender Management). These products share data in real time, enabling a connected workflow where 911 calls flow to field units, incident data populates records management automatically, and jail booking stays are linked to the same shared data. The platform is available as on-premise, cloud, and hybrid deployments, hosted at Nlets data centers. Additional products include Pocket Cop and Pocket Rescue for field personnel, WebCAD for remote access, CALI (AI-powered support assistant), Evidence Management, Community Reporting, NCIC/CJIS Mobile Access, and AVL tracking. The company serves over 1,000 agencies nationwide and is part of Harris Computer Systems.

Differentiator

Problem solved

Functional benefit

Products and services

• Computer-Aided Dispatch (CAD NG) Computer-Aided Dispatch system for 911 communications centers and PSAPs that streamlines call-taking, dispatching, and real-time incident management with CAD-to-CAD data sharing across jurisdictions.
• Online RMS (Records Management System)

Quantifiable outcome

• 38.7% deflection rate for Tier 1 support requests through CALI AI assistant
• +5 more outcomes

Named customers9 records

Segments6 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability3 records

Feature9 records

Partnerships

Four partnerships are on record, tiered strategic and core.

• Forensic Advantage SystemsstrategicStrategic or Co-development Partner · 1 August 2020Acquired in August 2020 to expand Caliber's public safety portfolio. FAS worked closely with law enforcement agencies for nearly two decades on design, implementation, and integration of mission-critical applications.
• Nlets (International Justice and Public Safety Network)coreTechnology or IntegrationNlets hosts Caliber's SaaS platform as the International Justice and Public Safety Network. The Nlets data center provides FBI CJIS-compliant infrastructure with N+1 redundancy, multi-site hot backup disaster recovery, and redundant network paths to key state and federal entities. Caliber operates in compliance with FBI CJIS Security Policy.
• Harris Computer SystemscoreOthersCaliber Public Safety is part of Harris Computer Systems, which provides software for life commitment to customers. Harris Computer is a company with over 50 years of experience in public safety software.
• RapidSOScoreTechnology or IntegrationRapidSOS integration allows Caliber CAD NG clients to access caller location data and supplemental information from smartphones, wearable technology, connected vehicles, and location-based applications directly within the CAD system. Dispatchers can view caller locations on maps and track movements.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Tyler Technologies: Tyler Technologies is the largest US provider of public-safety and court software, with New World CAD, Tyler RMS, and a broad public-sector portfolio. It directly competes with Caliber in CAD/RMS for state and local agencies but also serves courts, tax, and other government verticals.
• Hexagon Safety, Infrastructure & Geospatial: Hexagon's public-safety division (formerly Intergraph) offers CAD and incident management software to public-safety agencies globally. It overlaps with Caliber in CAD and dispatch, but operates at broader scale with adjacent geospatial and infrastructure offerings.
• Motorola Solutions: Motorola Solutions' CommandCentral CAD/RMS suite competes directly with Caliber in computer-aided dispatch and records management for law enforcement. As the dominant radio and mission-critical communications vendor, Motorola offers a tightly integrated LMR-plus-software bundle to larger agencies.

Emerging players

• Axon: Axon's records, evidence, and digital evidence management products (via the TASER/acquired platforms) overlap with Caliber's RMS and Evidence Management modules. Axon is increasingly bundling records with body-worn cameras and tasers, creating partial overlap in law enforcement software.
• Mark43: Mark43 is a cloud-native public-safety platform competing in CAD and RMS, primarily targeting larger metropolitan and state agencies. It overlaps with Caliber's product set but represents a more modern, cloud-native architecture versus Caliber's hybrid deployments.
• Carbyne: Carbyne provides cloud-native 911 and emergency communications software, including caller-location and video-to-PSAP capabilities. It competes with Caliber in modernizing PSAP workflows and integrates with similar partners such as RapidSOS.

Direct peers

• CentralSquare Technologies: CentralSquare (formed from the merger of Superion, TriTech, Zuercher, and Aptean's public-safety units) provides CAD, RMS, and mobile solutions to public-safety agencies. It is one of Caliber's most direct competitors in mid-market municipal deployments.
• Versaterm: Versaterm provides CAD, RMS, and mobile public-safety software to agencies across North America. It competes head-to-head with Caliber on integrated dispatch and records platforms for municipal and regional PSAPs.
• NICE Public Safety (NICE Inform): NICE Public Safety provides CAD, 911 recording, and incident reconstruction software to PSAPs and law enforcement. It competes with Caliber in computer-aided dispatch and quality assurance workflows for emergency communications centers.

Others

• Samsung Public Safety (RapidSOS partner ecosystem): Not a direct competitor but a relevant adjacent ecosystem player in public-safety data and dispatch modernization. Useful as a benchmark for technology partnerships that complement CAD platforms like Caliber's.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/c/Caliberpublicsafety/videos
• Facebookfacebook.com/caliberpublicsafety
• LinkedInlinkedin.com/company/caliberpublicsafety
• Instagraminstagram.com/caliberps
• Xx.com/calibersafety

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Caliber Public Safety (formerly InterAct Public Safety)