Inoria
Inoria is a Montreal-based contact center specialist that delivers CCaaS, UCaaS, conversational AI, and managed services to enterprise and mid-market customers across North America through certified partnerships with Genesys, Five9, and Cisco Webex, now operating as a subsidiary of CallTower.
- Company typePrivate
- Founded2012
- HeadquartersMontreal, Canada
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Inoria does
Inoria is a Montreal-headquartered contact center specialist that has operated for more than 30 years delivering CCaaS and UCaaS solutions to enterprise and mid-market customers across North America. Its core offering is a multi-vendor portfolio built on certified partnerships with Genesys (Premier Partner since 2008), Five9, Cisco Webex, and Microsoft Teams, combined with a proprietary CT Contact Center cloud platform and the 2025-launched CallTower AI conversational intelligence suite covering chatbots, voicebots, and Agent Assist. The company layers AI on top of partner platforms through speech recognition and NLP rather than operating proprietary foundation models.
The business operates on four recurring revenue streams: CCaaS subscriptions resold from partner platforms, tiered support contracts (Gold, Platinum, Diamond) with monthly billing, 24/7/365 managed services, and professional services for implementation, integration, and migration (with 1,000+ completed projects cited). Distribution combines CallTower's direct enterprise field sales with channel partners such as Sandler Partners, and is supported by a bilingual English/French marketing presence. In January 2025, Inoria was acquired by BV Investment Partners-backed CallTower, becoming a subsidiary that extends Inoria's CCaaS expertise across CallTower's UCaaS infrastructure and 15 geo-redundant data centers serving 80+ countries. Current customer base is 150+ organizations across North America, with compliance certifications including CyberSecure Canada and PCI DSS 3.0 SSAE 16.
Inoria firmographics
Firmographics- Name
- Inoria
- Legal name
- Inoria Inc.
- Website
- https://inoria.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Acquired
- Headcount range
- 11–50 employees
- Short description
- Inoria is a Montreal-based contact center specialist that delivers CCaaS, UCaaS, conversational AI, and managed services to enterprise and mid-market customers across North America through certified partnerships with Genesys, Five9, and Cisco Webex, now operating as a subsidiary of CallTower.
- Ownership category
- akta.pro rank
Inoria industry classification
Industry- Product category
- Contact Center as a Service (CCaaS)
- NAICS
- Telephone Call Centers (56142), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)
Keywords
Where Inoria is headquartered
LocationHeadquarters
- HQ city
- Montreal
- HQ country
- Canada
- HQ region
- North America
Offices2 records
Markets served
Inoria business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales
Revenue model
- CCaaS Solutions: Contact Center as a Service solutions including Genesys Cloud, Five9, Webex Contact Center, and CT Contact Center platforms sold to enterprise and mid-market customers.
- Professional Services: Implementation, integration, consulting, and training services for contact center deployments with 1,000+ completed projects.
- Managed Services: 24/7/365 managed services for contact center operations including system monitoring, maintenance, and optimization.
- Support Services: Tiered support packages (Gold, Platinum, Diamond) providing technical support, migration, patches, and system monitoring.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Gold Support - Basic support with billable per intervention |
| Subscription | Monthly | Platinum Support - Enhanced support with included interventions |
| Subscription | Monthly | Diamond Support - Premium comprehensive support |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Inoria product offering
Product offeringCore offering
Inoria sells and supports Contact Center as a Service (CCaaS) and Unified Communications (UCaaS) solutions, anchored on its own CT Contact Center cloud platform and complemented by certified implementation, support, and managed services for third-party platforms including Genesys Cloud, Five9, and Cisco Webex Contact Center. Offerings are bundled with conversational AI (chatbots, voicebots, Agent Assist) and workforce management, and delivered through 15 geo-redundant data centers across 80+ countries.
Product overview
Inoria, a CallTower Company, provides a comprehensive cloud communications portfolio specializing in integrated Contact Center (CCaaS) and Unified Communications (UCaaS) solutions. The core offerings include the proprietary CT Contact Center cloud platform and CallTower AI conversational intelligence solutions, supported by professional services including implementation, support (Gold/Platinum/Diamond tiers), and managed services. As a certified partner of Five9, Genesys, and Cisco Webex, Inoria delivers multi-vendor contact center solutions enhanced by AI-powered chatbots, voicebots, and Agent Assist capabilities. The company leverages 15 geo-redundant data centers to serve customers across 80+ countries.
Differentiator
Problem solved
Functional benefit
Products and services
- CT Contact Center Fully-featured end-to-end cloud contact center solution with 24/7 network monitoring, multi-skill routing, CRM integration, IVR, call recording, workforce management, quality management, and real-time analytics dashboards. Sold to enterprise and mid-market contact center operators.
- CallTower AI AI-powered conversational intelligence platform providing chatbots, voicebots, and Agent Assist solutions powered by generative AI technology, combined with decades of contact center expertise. Sold to contact center customers seeking AI-driven self-service and agent augmentation.
- Conversational AI Solutions Advanced conversational AI services including chatbot and voicebot design, implementation, and optimization for SMS, email, social media, and voice channels, featuring natural language processing and speech recognition. Targeted at organizations seeking AI-powered customer self-service.
- Five9 Cloud Contact Center Inoria-branded deployment of Five9 cloud contact center solutions as a Certified Integrated Network Partner. Targeted at enterprises migrating to or expanding their Five9 cloud contact center footprint.
- Genesys Cloud Inoria-branded deployment of the Genesys Cloud contact center platform as a Genesys Premier Partner, including implementation, integration, and support for PureConnect and Genesys Cloud customers.
- Webex Contact Center Inoria-branded deployment of Cisco Webex Contact Center providing AI-powered customer experience platform capabilities as part of the multi-vendor CCaaS portfolio.
- Contact Center Support Services (Gold, Platinum, Diamond tiers) Flexible maintenance and support services with Gold, Platinum, and Diamond tiers offering technical support, migration assistance, patch management, version updates, and system monitoring by certified experts. Targeted at Genesys/PureConnect and other CCaaS customers requiring ongoing maintenance.
- Contact Center Professional Services Implementation and integration services including project planning, infrastructure configuration, customization, testing, training, go-live support, and ongoing evolution support for contact center deployments. Targeted at enterprises and mid-market customers implementing or migrating CCaaS platforms.
- Inoria Managed Services 24/7 full-service managed solution for contact center operations covering on-premises, cloud, and workforce management systems with proactive and reactive monitoring, complete support, and personalized service management. Targeted at customers outsourcing day-to-day contact center operations management.
- Elevating CX (Customer Experience) Services Customer experience consulting and transformation services helping organizations optimize contact center operations, improve customer interactions, and enhance agent performance through strategy, personalization, migration, implementation, and training.
- Workforce Management Advanced workforce management solution with forecasting, planning, scheduling, and employee self-service capabilities for accurate prediction of future business demands and agent scheduling optimization. Sold as part of contact center deployments.
Quantifiable outcome
- 1,000+ successful implementation and integration projects completed within budget
- +2 more outcomes
Companies that use Inoria
Customer profileSegments3 records
Ideal customer profiles2 records
Inoria technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability7 records
Feature4 records
Inoria partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- GenesyscoreInoria is a Genesys Premier Partner since 2008, providing implementation, integration, and support for Genesys PureConnect and Genesys Cloud solutions. Won 2024 Genesys North America Canada Partner of the Year and High Growth Partner of the Year. Supports 150+ customers across North America with 30+ years of combined experience.
- Five9coreCertified Integrated Network Partner and Global Partner (Authorized Level) for Five9 cloud contact center solutions. Named Five9 US Reseller Partner of the Year (2020), Global Partner Rising Star (2022), and Global Partner (2023). Certified Implementation Partner with expertise in deploying and optimizing Five9 platforms.
- Cisco WebexminorProvides Webex Contact Center solutions as part of the CCaaS portfolio, offering AI-powered customer experience platform capabilities.
- CallTowercoreCallTower acquired Inoria in January 2025, strengthening CallTower's contact center offerings and expanding its CCaaS capabilities. Inoria operates as a subsidiary under the CallTower brand, maintaining its expertise and customer relationships while benefiting from CallTower's global UCaaS infrastructure.
- Sandler PartnerscoreStrategic channel partnership with strong presence in North America. Steve Jacklitch was named Sandler Partners Canada Regional Channel Manager of the Year, highlighting excellence in partner relationships and regional growth.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Inoria competitors and assessment
Company assessmentDirect peers
- Five9: Five9 is both a vendor partner of Inoria and a direct CCaaS competitor with its own cloud contact center platform. It competes head-to-head with the Genesys, Webex, and CT Contact Center solutions that Inoria resells and implements, targeting the same enterprise and mid-market customer base.
- NICE CXone: NICE CXone is a large CCaaS incumbent competing for the same enterprise cloud contact center workloads that Inoria implements. It offers its own AI, WFM, and analytics, and is a frequent alternative considered by Inoria's prospects when they evaluate Genesys or Five9.
- Talkdesk: Talkdesk is an AI-native CCaaS challenger that competes directly against the Genesys/Five9 ecosystem of which Inoria is a partner. Its low-code deployment model directly threatens the implementation services layer that Inoria monetizes.
- 8x8: 8x8 provides integrated UCaaS and CCaaS solutions, directly overlapping with Inoria/CallTower's bundled communications offering. It targets similar mid-market and enterprise segments with subscription pricing.
- Cisco (Webex Contact Center): Cisco's Webex Contact Center is a CCaaS platform that Inoria resells and implements under its Cisco Webex partnership. Direct Cisco sales motions and Webex-native AI tools overlap with the same buying cycles that drive Inoria's services pipeline.
Broad incumbents
- Genesys: Genesys is the underlying CCaaS platform vendor Inoria has been a Premier Partner of since 2008, providing Genesys Cloud and PureConnect deployments. While Genesys sells direct to large enterprises, Inoria's specialty is in delivering the professional and managed services wrapper, making them overlapping channel partners and indirect competitors.
- RingCentral: RingCentral is a broad UCaaS/CCaaS incumbent offering RingCentral Contact Center alongside its flagship voice platform. It competes with CallTower's UCaaS layer and indirectly with Inoria's enterprise contact center implementations.
- Vonage Contact Center (part of Ericsson): Vonage (now within Ericsson) offers UCaaS and contact center solutions serving SMB and mid-market customers. It competes with parts of CallTower/Inoria's bundled communications proposition.
Emerging players
- Alvaria (formerly Aspect Software): Alvaria is both an Inoria partner (certified since 2001) and a niche contact center vendor specializing in outbound, WFM, and compliance use cases. Its overlapping products target the same Genesys/Five9-adjacent enterprise customers Inoria serves.
Regional players
- Sangoma Technologies: Sangoma is a Canadian competitor with significant North American presence offering UCaaS and contact center solutions. It is comparable to Inoria on geography (Montreal/North America) and overlapping SMB-to-mid-market product breadth in PBX and CCaaS.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Inoria social profiles
Digital presenceInoria compliance and trust
Trust signalCompliance2 records
Inoria financial estimates
Financial estimateRevenue estimate
Valuation estimate
Inoria leadership team
Management profileNumber of profiles
Inoria funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Inoria M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Inoria
What does Inoria do?
Inoria sells and supports Contact Center as a Service (CCaaS) and Unified Communications (UCaaS) solutions, anchored on its own CT Contact Center cloud platform and complemented by certified implementation, support, and managed services for third-party platforms including Genesys Cloud, Five9, and Cisco Webex Contact Center. Offerings are bundled with conversational AI (chatbots, voicebots, Agent Assist) and workforce management, and delivered through 15 geo-redundant data centers across 80+ countries.
Is Inoria a public or private company?
Inoria is a private company. It is classified as corporate owned and is currently acquired.
When was Inoria founded?
Inoria was founded in 2012. It employs 11 to 50 people.
Where is Inoria based?
Inoria is headquartered in Montreal, Canada, in the North America region.
How does Inoria make money?
Four revenue lines are on record. CCaaS Solutions are the primary driver. The others are professional Services, managed Services and support Services.
Who are Inoria's main competitors?
Direct peers on record are Five9, NICE CXone, Talkdesk, 8x8 and Cisco (Webex Contact Center). Broad incumbents are Genesys, RingCentral and Vonage Contact Center (part of Ericsson). Alvaria (formerly Aspect Software) is listed as an emerging player. Sangoma Technologies is listed as a regional player.
Does Inoria have an API?
No public API is recorded for Inoria.
What industry is Inoria in?
Inoria's product category is Contact Center as a Service (CCaaS). Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of BPAEAIAE, Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms). Its NAICS code is 56142 and its SIC code is 4813.