Texxen

AI-Powered BPO Servicestexxen.com

Texxen is a Philippines-based managed service provider founded in 2019 that delivers fully managed AI-led contact center solutions, combining proprietary Tagalog NLP/ASR and real-time AI coaching with a 2,000+ tech-enabled BPO workforce, primarily serving SMEs and startups seeking outsourced CX operations.

Company typePrivate
Founded2019
HeadquartersManila, Philippines
Headcount51–100
GTM typeB2B
OfferingServices

What Texxen does

Texxen is a Philippines-based managed service provider founded in 2019 by Ian Madrid that delivers fully managed AI-led contact center solutions by combining proprietary conversational AI capabilities with a local BPO workforce. The company's platform integrates real-time AI agent coaching, Tagalog-specific ASR and NLP, programmable dialog flows, and omni-channel customer experience features (voice, chat, dispositions) under a unified offering, with end-to-end service phases covering Build (consultation, dialog engineering, integration, testing), Deploy (installation, server deployment, live configuration), and Manage (AI cost optimization, performance optimization, support). Texxen operates from headquarters in Makati City and a secondary site in Quezon City, with contact center infrastructure spanning over 15,000 square meters across the Philippines and a tech-enabled workforce exceeding 2,000 agents. The company manages a monthly talent pipeline of 2,500 screened applicants and runs weeks of intensive pre-onboarding training, supporting rapid scaling of managed teams.

The business model is managed services revenue generated through sales-led direct enterprise contracts, with pricing not publicly disclosed and initial engagement via free 15-minute discovery calls led by the Customer Success team. The primary customer segment is SMEs and startups seeking to outsource CX operations, with secondary segments including Retail Stores, Fintech & Startups, Sales & Marketing teams, and Project Managers. Texxen positions itself as eliminating client-side overhead from in-house contact center operations (people management, office rentals, tech R&D, IT staffing) by providing fully loaded tech tools and AI-augmented workforce under one platform. The company operates as a privately held, founder-controlled enterprise with no disclosed external funding rounds, and its technology stack relies on integration partnerships with AWS, Cisco, Dell, Sophos, UiPath, Ameyo, Tableau, Lark, and other vendors.

Texxen firmographics

Firmographics

Name: Texxen
Legal name: Texxen
Website: https://texxen.com
Company type: Private
Founded year: 2019
Operating status: Operating
Headcount range: 51–100 employees
Short description: Texxen is a Philippines-based managed service provider founded in 2019 that delivers fully managed AI-led contact center solutions, combining proprietary Tagalog NLP/ASR and real-time AI coaching with a 2,000+ tech-enabled BPO workforce, primarily serving SMEs and startups seeking outsourced CX operations.
Ownership category
akta.pro rank

Texxen industry classification

Industry

Product category: AI-Powered BPO Services
NAICS: Telephone Call Centers (56142), Custom Computer Programming Services (541511), Software Publishers (5132)
SIC: Services-Telephone Interconnect Systems (7385), Services-Computer Programming Services (7371), Services-Prepackaged Software (7372)
akta.pro primary industry: Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)

Keywords

AI contact center services
BPO outsourcing services
Conversational AI platform
Customer experience automation
AI workforce management

Where Texxen is headquartered

Location

Headquarters

HQ city: Manila
HQ country: Philippines
HQ region: Asia

Offices2 records

Markets served

Texxen business model

Business model

GTM type: B2B
Offering type: Services
Cost components: Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

Managed AI Contact Center Services: Fully managed AI-led contact center services combining AI technology with local Philippine BPO workforce. Revenue generated through managed service contracts where Texxen handles AI implementation, workforce management, performance optimization, and continuous support under a unified platform.

Pricing tiers

Model	Billing	Price
Other	Pay-as-you-go	Demo & Discovery Call

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Texxen product offering

Product offering

Core offering

Texxen provides a fully managed AI-led contact center platform that combines proprietary conversational AI technologies (real-time AI coaching, Tagalog NLP & ASR, programmable dialog flows, omni-channel capabilities) with a locally based Philippine BPO workforce. Delivered as a Build-Deploy-Manage service, the offering eliminates client burdens of people management, office rentals, tech R&D, and IT staffing by providing fully loaded tech tools, AI cost optimization, performance optimization, and ongoing support under one platform.

Product overview

Texxen is a unified platform offering a fully managed AI-led contact center combining AI technologies with local BPO support in the Philippines. The core product integrates Real-time AI Coached Agents (providing real-time AI coaching, scripts, and data feedback) and Pure AI-CX Implementations (featuring Tagalog NLP & ASR, AI voice/chat/dispositions, and programmable dialog flows). The company provides end-to-end services including Build (consultation, dialog flow engineering, integration, testing), Deploy (installation, server deployment, live configuration), and Manage (AI cost optimization, performance optimization, support).

Differentiator

Problem solved

Functional benefit

Products and services

Fully Managed AI-Led Contact Center A unified, fully managed AI-driven contact center service combining proprietary AI technologies (real-time AI coaching, Tagalog NLP & ASR, programmable dialog flows, omni-channel voice/chat/dispositions) with a Philippine-based BPO workforce, delivered through Build (consultation, dialog flow engineering, integration, testing), Deploy (installation, server deployment, live configuration, deployment testing), and Manage (AI cost optimization, performance optimization, support, security) phases for SMEs, startups, and enterprises with customer experience challenges.

Quantifiable outcome

2,000+ tech-enabled outsourced workforce managed
+2 more outcomes

Companies that use Texxen

Customer profile

Segments5 records

Ideal customer profiles1 record

Texxen technology and API

Technology

Technology focussed Yes

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability5 records

Feature5 records

Texxen partnerships and signals

Strategic signal

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Texxen competitors and assessment

Company assessment

Broad incumbents

Five9: Cloud contact center as-a-service provider with AI-driven agent assistance and conversational AI capabilities. Competes with Texxen's AI-CX platform layer as a software alternative.
NICE: Enterprise CX software provider with real-time AI agent coaching, contact center analytics, and workforce engagement solutions. Directly comparable in real-time AI agent coaching functionality.
Foundever: Large global CX BPO (formerly Sitel/Sykes) with Philippines delivery centers and investments in AI/automation for agent augmentation. Comparable managed AI + BPO service model at larger scale.
Genesys: Enterprise contact center software platform offering cloud CX, workforce engagement, and AI orchestration. Not a BPO operator, but competes in the broader AI-for-CX technology layer Texxen builds upon.
Teleperformance: Global CX and digital services BPO leader with extensive Philippines operations and an AI solutions arm (TP Infinity). Direct overlap on managed AI-augmented CX delivery for enterprise clients.
Concentrix: One of the world's largest BPO/CX outsourcers with Philippines presence and integrated AI/CX technology investments. Larger and broader portfolio but operates in the same managed-AI-CX space as Texxen.

Direct peers

TaskUs: Public BPO company with significant Philippines delivery operations serving digital CX, content moderation, and AI/data services for tech-enabled clients. Directly comparable in business model (managed outsourced teams), geography, and AI-augmentation focus.
TTEC (TeleTech): Global CX solutions provider with large Philippines BPO operations and growing AI-enabled customer experience offerings (TTEC Digital). Comparable as a managed-services BPO investing in AI-augmented agent tooling.

Emerging players

Cresta: AI platform for contact centers providing real-time agent coaching, generative AI assistance, and conversation intelligence. Comparable as an emerging AI-coaching technology layer that could integrate with or compete against Texxen.
Ameyo (by Drishti): Omnichannel contact center platform with conversational AI and customer engagement capabilities. Comparable as an AI-enabled CX technology vendor and already an integration partner in Texxen's tech stack.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Texxen financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Texxen leadership team

Management profile

Number of profiles

Profiles4 records

Texxen funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Texxen M&A and investment

M&A and investment

M&A2 records

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Texxen

What does Texxen do?

Is Texxen a public or private company?

Texxen is a private company. It is classified as founder individual operated bootstrapped and is currently operating.

When was Texxen founded?

Texxen was founded in 2019. It employs 51 to 100 people.

Where is Texxen based?

Texxen is headquartered in Manila, Philippines, in the Asia region.

How does Texxen make money?

One revenue line is on record: managed AI Contact Center Services.

Who are Texxen's main competitors?

Broad incumbents on record are Five9, NICE, Foundever, Genesys, Teleperformance and Concentrix. Direct peers are TaskUs and TTEC (TeleTech). Emerging players are Cresta and Ameyo (by Drishti).

Does Texxen have an API?

No public API is recorded for Texxen.

What industry is Texxen in?

Texxen's product category is AI-Powered BPO Services. Its primary akta.pro industry code is EDABACAA, Contact Center Operations & Tools (ACD/IVR/CRM/WFM). Its NAICS code is 56142 and its SIC code is 7385.