What Eleven does

Eleven Software is a private Las Vegas-headquartered SaaS company founded in 2001 that provides ElevenOS, a cloud-based, AI-powered Wi-Fi management platform serving the global hospitality and multifamily property sectors. The platform centralizes guest Wi-Fi authentication, network performance monitoring, and analytics across more than 25,000 hotel properties and 2.5 million rooms in 140+ countries, processing 575+ million authentications per month (7 billion annually) under a 99.99% uptime SLA. Named enterprise customers include Marriott, Accor, Wynn Resorts, Kempinski, Minor Hotels, Red Lion Hotels, and Sun Peaks Grand Hotel, alongside telecommunications partners AT&T and Charter Communications.

The platform's technical architecture is hardware-agnostic, integrating with major network infrastructure vendors (Cisco Meraki, Aruba, Ruckus, Juniper Mist), Property Management Systems (Oracle, Cendyn, TravelClick), CRM platforms (Salesforce), and loyalty programs. Proprietary technology includes the patent-pending Eleven Key Matching Service (EKMS) that validates multiple Pre-Shared Keys on a single SSID without specialized hardware, the Passpoint/Hotspot 2.0-certified automatic authentication capability, and Stella Networks' patent-protected automation for hotel network infrastructure auditing acquired in June 2026. The platform supports tiered bandwidth monetization, branded captive portals, conference Wi-Fi management, and AI-driven predictive network operations, and maintains SOC 2 Type II, GDPR, and CCPA compliance.

Eleven generates revenue primarily through recurring SaaS subscriptions on a quote-based enterprise pricing model, supplemented by tiered network access plans that allow property operators to monetize Wi-Fi as an amenity. Go-to-market is executed through direct enterprise field sales targeting hospitality brands, ownership groups, and multifamily operators, alongside a channel of managed service providers who deploy and manage ElevenOS for property customers and embedded technology partner integrations. Growth has been pursued through acquisitions—Airangel in June 2023 (expanding to 16,000+ properties across 145 countries) and Stella Networks in June 2026—plus a partner ecosystem of 30+ technology and channel relationships.

Name

Eleven

Legal name

Eleven Software Inc.

Website

https://elevensoftware.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

51–100 employees

Short description

Eleven Software provides ElevenOS, a cloud-based AI-powered Wi-Fi management platform serving global hospitality brands and multifamily property operators, enabling centralized authentication, network monitoring, and PMS/CRM integrations across 25,000+ properties in 140+ countries.

Ownership category

akta.pro rank

Product category

Hospitality Wi-Fi Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Telecommunications (517), All Other Telecommunications (517810)

SIC

Services-Computer Integrated Systems Design (7373), Communications Services, Nec (4899), Computer Communications Equipment (3576)

akta.pro primary industry

Network Performance, Visibility & SLA Monitoring (Managed NPM/Observability) (HDAIAFAI)

akta.pro secondary industries

IoT Connectivity Management (Private APN, SIM/eSIM, Device Connectivity) (HDAIAGAG), Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)

Keywords

• Guest Wi-Fi management
• Hospitality connectivity platform
• Wi-Fi network management
• Captive portal software
• Multifamily Wi-Fi solutions

Headquarters

HQ city

Las Vegas

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. SaaS Platform Subscription: ElevenOS is a cloud-based SaaS platform provided on a subscription basis to hospitality properties, multifamily operators, and service providers. The platform manages guest Wi-Fi authentication, network performance, and analytics. Revenue is generated through recurring subscription fees, likely tiered based on property count or feature access.
2. Tiered Network Access / Bandwidth Plans: Properties can implement tiered network access plans, allowing them to monetize Wi-Fi as a revenue center. Bulk Wi-Fi becomes a revenue center with tiered network access, where guests can choose pricing tiers and bandwidth caps, generating incremental revenue for property owners.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Eleven provides ElevenOS, a cloud-based, AI-powered Wi-Fi management SaaS platform for hospitality and multifamily properties. The platform delivers guest authentication (via Passpoint/Hotspot 2.0 and Personal Pass Key), real-time network monitoring, tiered bandwidth monetization, branded captive portals, and integrations with PMS, CRM, and loyalty systems. The platform is deployed across 25,000+ hotel properties serving 2.5 million hotel rooms in 140+ countries, processing 575+ million monthly and 7 billion annual authentications.

Product overview

Eleven offers ElevenOS, a unified cloud-based guest Wi-Fi management platform for the global hospitality and multifamily industries. The platform provides AI-powered connectivity management, automatic authentication via Passpoint/Hotspot 2.0, and central network orchestration. Key features include the Personal Pass Key solution for multifamily properties using the proprietary Eleven Key Matching Service (EKMS), a fully customizable Captive Portal for branded guest experiences, a Conference Manager for group Wi-Fi monetization, and real-time network monitoring through a Central Dashboard. The platform integrates with Property Management Systems (PMS), CRM platforms, and loyalty programs, serving over 2.5 million hotel rooms globally with operations in 140+ countries. Recent acquisitions include Airangel (2023) for hospitality Wi-Fi platform expansion and Stella Networks (2026) for automated network compliance and infrastructure auditing.

Differentiator

Problem solved

Functional benefit

Products and services

• ElevenOS Cloud-based guest Wi-Fi management SaaS platform for hospitality and multifamily properties; centralizes authentication, network performance monitoring, analytics, PMS/CRM/loyalty integrations, and tiered bandwidth monetization for enterprise hotel brands and ownership groups.
• Passpoint / Hotspot 2.0 Wi-Fi Alliance Passpoint/Hotspot 2.0 capability enabling seamless, automatic, secure Wi-Fi authentication using certificates/profiles rather than passwords across hotel brand properties worldwide.
• Captive Portal Fully customizable branded guest login screen with tiered Internet plans, loyalty and PMS integrations, and marketing opportunities at the Wi-Fi touchpoint for hospitality properties.
• Conference Manager Tool for managing and monetizing group Wi-Fi at conference venues and hotels, allowing control over attendee Internet service with tiered bandwidth options.
• Central Dashboard Real-time, multi-property network management dashboard within ElevenOS for configuring service plans, managing group access, onboarding IoT devices, and viewing centralized analytics.
• Stella Networks Network Orchestration Patent-protected network auditing and orchestration platform providing automated discovery, configuration, and monitoring of hotel network infrastructure for brand and owner compliance monitoring.

Quantifiable outcome

• 99.99% uptime
• +4 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration29 records

AI capability2 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Bright Star Pty Ltd (Stella Networks)coreStrategic or Co-development Partner · 8 June 2026Eleven acquired Stella Networks, a hospitality network auditing and orchestration platform developed by Bright Star Pty Ltd. The acquisition combines Eleven's cloud-based guest connectivity platform with Stella's patent-protected automation technology for automated discovery, auditing, configuration, and monitoring of hotel network infrastructure.
• AirangelcoreStrategic or Co-development Partner · 16 June 2023UK-based Wi-Fi platform provider acquired by Eleven Software. The acquisition strengthens Eleven's market position and global offerings in Wi-Fi connectivity for hospitality and multifamily sectors, expanding support to over 16,000 properties across 145 countries.
• AHLA (American Hotel & Lodging Association) / HTNGminorGTM or Marketing PartnerIndustry association memberships. Eleven is an AHLA member and participates in HTNG (Hospitality Technology Next Generation) conferences and working groups.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Cisco (Meraki): Cisco's Meraki cloud-managed networking suite is the dominant enterprise Wi-Fi stack globally, already integrated with many of Eleven's hospitality customers. It competes as a vertically broader networking incumbent that can bundle Wi-Fi management at the access layer.
• Aruba Networks (HPE): Aruba is a leading enterprise Wi-Fi vendor with hospitality-focused offerings and cloud management. Like Meraki, it can deliver Wi-Fi management natively to properties and competes with Eleven's overlay positioning.
• Ruckus Networks (CommScope): Ruckus is a major hospitality-focused Wi-Fi infrastructure vendor and a frequent Eleven integration partner. It competes with Eleven at the network management and guest-access layer.
• Juniper Networks (Mist AI): Juniper's Mist AI platform delivers cloud-managed Wi-Fi with AI-driven operations targeted at verticals including hospitality. It is a direct competitor for AI-powered guest Wi-Fi management.
• Cambium Networks: Cambium provides wireless connectivity (Wi-Fi + fixed wireless) including managed service platforms targeted at hospitality and managed-service providers. It is an Eleven integration partner and a broader Wi-Fi infrastructure competitor.

Direct peers

• Hotel Internet Services (HIS): HIS is a long-standing managed Wi-Fi and network services provider for hotels and resorts in the US, offering captive portals, PMS integrations, and managed connectivity — directly comparable to Eleven's hospitality offering.
• GuestTek: GuestTek provides hospitality technology including guest Wi-Fi, internet, and entertainment. It is a partner/integration counterparty on the Eleven ecosystem and a direct competitor for hotel Wi-Fi deployments.
• Antlabs: Antlabs is a hospitality technology vendor specializing in guest Wi-Fi, captive portals, and PMS integrations across Asia-Pacific hotels. It is a comparable specialist competitor with direct overlap on core platform features.
• Single Digits: Single Digits is a managed Wi-Fi and networking provider for hotels, resorts, and senior living. Its focus on hospitality connectivity solutions makes it a direct competitive comparable.

Emerging players

• Percipient Networks: Percipient offers cloud-managed guest Wi-Fi and analytics for boutique hotels and multifamily properties. It is a smaller specialist peer with significant product overlap to Eleven.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/elevensoftware
• Facebookfacebook.com/elevensoftwareinc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries2 records

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eleven