BSS Psychology

What BSS Psychology does

BSS Psychology is an Australian, privately-held mental health services firm founded in 1999 and headquartered in Perth, Western Australia. It delivers Employee Assistance Programs (EAPs), critical incident response, fitness-for-work assessments, and customised workplace training to employers, with an explicit specialisation in the resource and heavy-industry sectors including mining, oil and gas, construction and government. Services are consumed via office-based and onsite delivery, telehealth, a mobile application (iOS/Android) and an online training portal, and are contracted directly to organisations rather than sold to individual consumers. The firm reports a customer base of over 180 organisations covering more than 100,000 employees across Australia, New Zealand and Asia, and is supported by a network of clinical affiliates and a sister company, Gryphon Psychology, which covers the east coast of Australia.

Name

BSS Psychology

Legal name

BSS Psychology

Website

https://bsspsych.com.au

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

51–100 employees

Short description

BSS Psychology is an Australian private mental health provider founded in 1999, delivering EAP counselling, critical incident response, fitness-for-work assessments and training services to employers, with a specialisation in the resource and heavy-industry sectors across Australia, New Zealand and Asia.

Ownership category

akta.pro rank

Product category

Workplace Mental Health Services

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (62134)

SIC

Services-Specialty Outpatient Facilities, Nec (8093), Services-Educational Services (8200), Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Employee Assistance Programs (EAP) Management (HLAEAHAB)

akta.pro secondary industries

Behavioral & Mental Health Virtual Care (EAP/Teletherapy) (HLALADAB), Workplace Mental Health & EAP-Integrated Teletherapy Platforms (HLALAEAK), Wellbeing, Mental Health & Employee Assistance (EAP) (BPACAPAO), Worksite Financial Wellness & Employee Assistance Programs (EAP) (FSAIAMAN)

Keywords

• Employee assistance program
• Workplace mental health
• Fitness for work
• Critical incident response
• Psychosocial risk consulting

Headquarters

HQ city

Perth

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Employee Assistance Program (EAP): Confidential, short-term counselling support services for employees and their immediate family members (spouse/partner and dependent children living at home). Paid directly by the employer under service agreements with organisations.
2. Fitness for Work Assessment and Reporting: Assessments and reporting for organisations when concerns arise regarding an employee's fitness for work due to alcohol, drugs, fatigue or mental well-being. Includes development of Return-to-Work plans.
3. Customised Specialist Training: Training programs in fitness for work, peer support, stress management, resilience, fatigue management, alcohol and drug education, suicide prevention, mental health awareness, supervisor/leader support, critical incidents, conflict management, and difficult workplace behaviour. Training can be delivered in-person, via video, or as pre-recorded online modules.
4. Critical Incident Response: 24/7 professional onsite assistance following any crisis or stressful event impacting a workgroup. Includes dedicated CIR Coordinator arrangement of immediate support, coping strategies, resources, group support, counselling, and follow-up contact.

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

BSS Psychology delivers an Employee Assistance Program (EAP) providing confidential short-term counselling to employees and their immediate families of contracted organisations. The core offering is complemented by Fitness for Work assessments, 24/7 Critical Incident Response, and customised specialist training programs covering fatigue, mental health awareness, suicide prevention, peer support, and supervisor/leader development, primarily serving resource and heavy industry clients.

Product overview

BSS Psychology is a mental health service provider offering a suite of human-delivered psychological services rather than a software platform. The core offering is the Employee Assistance Program (EAP), which provides confidential counselling to employees and their families. This core EAP is supported by Fitness for Work Assessments and Critical Incident Response services for organisational support. Training programs (delivered as interactive workshops by Psychologists) form a major portfolio component, covering areas such as Fatigue Management, Mental Health Awareness, Suicide Prevention (STOP Suicide), Conflict Management, and Supervisor/Leader Support. Additional consulting services include Roster Reviews, Mental Health Gap Analysis, and Wellbeing Surveys. Individual-facing services include the FIFO Preparedness Program, Financial Coaching, Dietitian Support, and the Better Sleep Program. The BSS Psychology App (available on Apple and Android) provides digital access to counselling requests, self-help resources, and supervisor toolboxes. Content offerings include the Beyond the Sessions Podcast, an online video library, and a quarterly Wellbeing Calendar.

Differentiator

Problem solved

Functional benefit

Brands

• BSS Psychology App: Mobile application providing access to counselling sessions, self-help tips, and presentations from clinicians. Available on Apple and Android devices.

Products and services

• Employee Assistance Program (EAP) Confidential short-term counselling service for employees and their immediate family members (spouse/partner and dependent children living at home), paid for by the employer. Delivered face-to-face, onsite, or via telehealth (phone or video) by BSS Psychologists.
• Fitness for Work Assessments Assessments for organisations when concerns arise regarding an employee's fitness for work due to alcohol, drugs, fatigue or mental well-being. Includes development of Return-to-Work plans by a BSS clinician.
• Critical Incident Response Prompt, professional onsite assistance to workgroups following any crisis or stressful event, with a dedicated CIR Coordinator arranging immediate support, coping strategies, resources, group support, counselling and follow-up contact. Available 24/7.
• Customised Specialist Training Programs Workforce training programs delivered by Psychologist facilitators, covering Fitness for Work, Peer Support, Stress Management, Fatigue Management, Alcohol and Other Drugs Education, Suicide Prevention, Mental Health Awareness, Supervisor/Leader Support, Conflict Management, and Managing Difficult Workplace Behaviour.
• Peer Support Program Program that trains personnel within the client organisation to assist workmates affected by stress, complementing the Employee Assistance Program and reaching workers unlikely to ask for help directly.
• Online Learning Modules Training modules developed in conjunction with clients for employees or contractors to complete for compliance with organisational best practice, covering safety, organisational culture, or fitness for work topics with progress tracking.
• Roster Reviews Detailed assessment of roster design evaluating compliance with Australian codes of practice or regulations, producing a comprehensive report on concerns and corrective/mitigating strategies.
• Mental Health Gap Analysis Assessment of an organisation's mental health management covering legal requirements, policies, EAP effectiveness, workplace risk factors, workforce demographics, and specific issues such as fatigue and FIFO work.
• Mental Health/Wellbeing Survey Survey administered electronically or on paper to assess the level of mental health issues in a workforce and employees' perceptions on key risk and protective factors, with BSS analysing data and providing recommendations.
• Formal Counselling Confidential counselling with organisational monitoring of attendance and engagement, appropriate when consistent counselling support may be beneficial without requiring fitness for work assessments.
• Fitness For Work Policy Development Development and updating of Fitness For Work/Fitness For Duty Policies for organisations, with associated employee training to promote behavioural change.
• FFW Consulting Review of organisational policies and procedures, rosters, efforts to promote employee self-management, supervisor training, accommodation, drug and alcohol management, and other factors impacting fatigue.
• Conflict Resolution Facilitated process working with parties individually and jointly to clarify concerns, establish constructive plans, and negotiate agreed actions with documentation.
• Better Sleep Program Program helping individuals who feel they are not getting enough sleep or do not feel refreshed when they awake, providing practical steps to assess sleep and address common causes of poor sleep.
• FIFO Preparedness Program Program supporting individuals and their families preparing for FIFO lifestyle, identifying personal, emotional and family challenges requiring special planning, and preparing for normal emotional adjustment.
• Financial Coaching Service Confidential service available through EAP designed to help individuals feel more in control of their finances.
• Dietitian Support Service Confidential service available through EAP providing practical, evidence-based nutrition guidance tailored to individual needs and lifestyle.
• STOP Suicide: Training on Prevention Suicide prevention training for supervisors and leaders in industry, construction and resources sectors, providing practical tools to recognise and respond to team members who may present as being at risk of suicide.

Quantifiable outcome

• Over 180 organisations serviced
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered major, minor and core.

• Rio Tinto Iron OremajorStrategic or Co-development Partner · 1 January 2024Partnership for Onsite Support Services recognised at 2024 WHS Foundation Awards. Joint initiative to enhance wellbeing of employees by offering onsite support, dismantling stigmas and creating accessible opportunities for RTIO employees to receive help where they work.
• Chevron AustraliamajorStrategic or Co-development Partner · 1 January 2024Partnership for Chevron Responder Support Program recognised at 2024 WHS Foundation Awards. Developed to provide a risk management strategy in response to vicarious or secondary trauma faced by Chevron Australia employees actively involved in supporting employees who have experienced traumatic events.
• The Clontarf FoundationminorStrategic or Co-development Partner · 1 January 2024Affiliation with The Clontarf Foundation for Reconciliation Week activities. BSS selects schools supported by the foundation as recipients for children's picture books about Aboriginal and Torres Strait Islander cultures.
• The School of St Jude, TanzaniaminorOthers · 1 January 2009BSS began sponsoring Daniel in 2009 when he was in grade one, supporting his educational journey. Daniel recently graduated from St Jude's and commenced Community Service Semester in the Beyond St Jude's Program as a volunteer.
• Gryphon PsychologycoreStrategic or Co-development Partner · 1 January 2003Established in 2003 and based in Brisbane and Mackay, Gryphon Psychology is the sister company to BSS Psychology. Services the mining, resource, oil/gas, construction, local government and various other industries on the east coast of Australia. A specialist provider of employee assistance programs, critical incident response, fitness for work and psychological training and consultancy services.

Scale indicators4 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Converge International: One of Australia's largest EAP and workplace mental health providers, serving mining, oil & gas, government, and corporate clients nationally. Directly comparable on EAP delivery, critical incident response, training, and fitness-for-work services across Australia and New Zealand.
• PeopleSense by Altius: Australian EAP and workplace wellbeing provider owned by Altius Group. Competes head-to-head with BSS for mining/resources EAP contracts across WA and nationally, with similar onsite and telehealth delivery model.
• Assure Programs: Australian EAP provider delivering counselling, critical incident response, manager support, and wellbeing consulting to corporate and government clients. Direct competitor in the same buyer segment and service mix as BSS.
• IPAR Rehabilitation: Australian vocational rehabilitation and workplace services provider (part of Altius Group). Overlaps with BSS on fitness-for-work assessments, return-to-work planning, and workplace psychological services for injured workers.
• Recovery Partners: Australian provider of injury management, workplace rehabilitation, and EAP services with strong resources-sector exposure. Comparable on fitness-for-work assessments, return-to-work, and onsite psychological services for mining and heavy industry.
• Gryphon Psychology: BSS's own sister company (est. 2003) serving mining, oil & gas, construction, and local government on Australia's east coast. Sister entity with overlapping service portfolio (EAP, CIR, FFW, training).

Broad incumbents

• TELUS Health (formerly LifeWorks Australia): Global EAP and wellbeing platform acquired by TELUS Health. Competes with BSS for large enterprise EAP contracts, especially with multinational resource and energy companies needing global coverage.
• Optum (UnitedHealth Group): Global health services and EAP/wellbeing arm of UnitedHealth Group. Competes for large multinational EAP contracts, particularly with resource-sector employers needing global coverage and digital platforms.

Regional players

• ACCESS Health & Community: Melbourne-headquartered community health provider with EAP-adjacent services to corporate and government clients. Regional peer offering workplace counselling, training, and wellbeing programs but with a primary focus on community health.

Emerging players

• Lyra Health: US-based tech-enabled EAP and mental health platform. Comparable on EAP delivery but differentiated by digital-first model. Increasingly competing for global EAP contracts of multinational employers that BSS also serves.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/bss-corporate-psychology-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BSS Psychology