Access Health and Community

What Access Health and Community does

Access Health and Community (AccessHC) is an Australian not-for-profit community health organization founded in the late 1860s and headquartered in Richmond, Melbourne. The organization delivers integrated, multidisciplinary health and social services across 17 locations in Melbourne's inner and outer east and northeast (Boroondara, Manningham, and Yarra Ranges), serving general community patients, concession card holders, NDIS participants, and at-risk young people. Following the May 2025 merger with Inspiro, it operates with approximately 600 staff and 200 volunteers.

AccessHC's core product platform comprises co-located clinic services spanning bulk-billing general practice (Richmond, Hawthorn, Doncaster, Lilydale), public and private dental, mental health and alcohol-and-other-drug counselling, NDIS-registered disability support, allied health (physiotherapy, speech pathology, podiatry, dietetics, audiology), child and family services, women's health, child vaccination, travel vaccination, and two Priority Primary Care urgent care clinics at Richmond and Lilydale. The organization operates headspace Hawthorn and headspace Malvern youth mental health centers under partnership with the national headspace network. Adjacent health-promotion and community-connection programs include the Free to Be Me early childhood gender-equity initiative, the Inclusive Clubs sports inclusion project, the Doncaster Health Hub, Hawthorn Community House, Trentwood at the Hub, and Manningham Men's Shed. Underlying technology consists primarily of standard healthcare clinic operations integrated through the Hotdoc online booking platform, with no proprietary AI or platform technology indicated.

Revenue is derived from multiple government-funded streams rather than commercial sales: Medicare bulk billing for GP and urgent care consultations, Victorian public dental funding for eligible concession-card holders and children, NDIS plan funding for registered participants, headspace federal/state funding for youth mental health centers, philanthropic donations channeled via the Access Fund and GiveNow, and a smaller mix of fee-paying private dental services. Distribution is anchored in physical clinic locations with self-serve online booking and inbound referral pathways from hospitals, specialists, and community organizations; marketing is community-led via local council partnerships, health-promotion programs, and a limited social media presence on Facebook and YouTube.

Name

Access Health and Community

Legal name

Access Health and Community

Website

https://accesshc.org.au

Company type

Private

Founded year

1870

Operating status

Operating

Headcount range

251–500 employees

Short description

Access Health and Community is an Australian not-for-profit operating 17 integrated clinics across Melbourne's east and northeast, delivering bulk-billing GP, dental, mental health, NDIS, allied health, and headspace youth mental health services to general community, concession-card, and disability populations.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Health Care and Social Assistance (62), Individual and Family Services (6241), Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (624120), Child and Youth Services (62411)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Misc Health & Allied Services, Nec (8090), Services-Social Services (8300)

akta.pro primary industry

Public/County Primary Care Clinics (HLAFAGAI)

akta.pro secondary industries

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI), Hospitals, Clinics & Charitable Healthcare Providers (BPAGACAB), School-Based & Community Women’s/Children’s Health Clinics (HLAFAJAO)

Keywords

• Community health services
• Bulk billing GP
• Community dental care
• Youth mental health
• NDIS support services

Headquarters

HQ city

Richmond

HQ country

Australia

HQ region

Oceania

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Bulk Billing Medical Services: Medicare bulk billing for GP consultations, providing accessible healthcare to the community with no out-of-pocket costs for patients.
2. Public Dental Services: Community-based dental care for children under 12, adult concession card holders and their dependants under 18, funded through public health system.
3. NDIS Services: Registered NDIS provider delivering support services for children and adults with disabilities.
4. Donations and Fundraising: Tax-deductible donations supporting the Access Fund for vulnerable clients, headspace Hawthorn youth mental health projects, and Manningham headspace outreach.
5. Private Dental Services: Private dental services offered alongside public dental care for patients not eligible for public funding.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Access Health and Community is a not-for-profit community health organisation that delivers integrated, multidisciplinary primary healthcare services through 17 clinic locations across Melbourne's east and northeast. Its core offerings include Medicare bulk billed general practice, public and private dental services, mental health and alcohol and other drugs counselling, allied health (physiotherapy, speech pathology, podiatry, dietetics, audiology), child and family services, NDIS disability supports, urgent care clinics, and headspace youth mental health centres. The portfolio is rounded out by health promotion programs including Free to Be Me and the Inclusive Clubs Project, plus community hubs such as Hawthorn Community House and the Manningham Men's Shed.

Product overview

Access Health and Community is a not-for-profit community health organization offering a comprehensive, multidisciplinary range of healthcare services across Melbourne's inner and outer east and northeast. The organization operates as a platform of integrated services including bulk billing GP clinics (Richmond, Hawthorn, Doncaster, Lilydale), Urgent Care Clinics (Richmond and Lilydale), Dental, Mental Health, Alcohol & Other Drugs, Child & Family Services, and Allied Health (physiotherapy, speech pathology, podiatry, dietetics, audiology). Key programs include headspace youth mental health centers (Hawthorn and Malvern), the Free to Be Me gender equity initiative, and the Inclusive Clubs Project. The portfolio also includes community engagement programs such as Hawthorn Community House, Trentwood at the Hub, and Manningham Men's Shed. Following a 2025 merger with Inspiro, AccessHC now spans 17 locations with 600 staff serving diverse communities across Boroondara, Manningham, and Yarra Ranges.

Differentiator

Problem solved

Functional benefit

Products and services

• Bulk Billing GP Services Medicare bulk billed general practitioner services delivered across Hawthorn, Richmond, Doncaster, and Lilydale clinics, providing accessible primary care with no out-of-pocket cost for patients holding valid Medicare cards.
• Richmond Urgent Care Clinic Priority Primary Care Centre providing urgent medical attention for non-life-threatening conditions, co-located with GP services at the Richmond site.
• Lilydale Medicare Urgent Care Clinic Medicare-affiliated urgent care clinic in Lilydale, co-located with a GP clinic and dental services.
• Dental Services Community dental care including free public dental services for children under 12 and adult concession card holders (and their dependants under 18) plus fee-for-service private dental options for patients not eligible for public funding.
• Mental Health Services Comprehensive mental health support including counselling, clinical services, and tailored support for individuals and families across the network.
• Alcohol and Other Drugs (AOD) Services Counselling and support services for individuals dealing with alcohol and other drug issues, integrated within the multidisciplinary care model.
• Child and Family Services Services supporting families and children including maternal health, family counselling, and child development support.
• Allied Health Services Multidisciplinary allied health services including physiotherapy, speech pathology, podiatry, dietetics, and audiology delivered by qualified practitioners across clinic locations.
• NDIS Services Registered NDIS provider offering support services for both children and adults with disabilities, delivered as part of the multidisciplinary care model.
• Women's and Children's Doctor Specialised general practitioner services focused on women's health and paediatric care.
• Audiology/Hearing Clinic Hearing assessment and audiology services for both adults and children.
• Ageing and Social Support Services supporting older adults including social support, aged care coordination, and wellness programs.
• Travel Vaccine Clinic Vaccination and medical consultation services for overseas travel, including all recommended travel vaccinations with standard consultation fees plus out-of-pocket costs depending on vaccine type.
• Child Vaccination Childhood immunisation services following the Victorian standard vaccination schedule, offered at Hawthorn and Richmond locations.
• Speech Pathology for Children Speech pathology services addressing communication and swallowing difficulties in children, delivered through clinic locations.
• headspace Hawthorn Youth mental health centre providing integrated mental health, alcohol and other drugs, and primary health services for young people aged 12-25 years, part of the national headspace network and co-located with the Hawthorn GP clinic.
• headspace Malvern Youth mental health centre providing support for young people aged 12-25 years, part of the national headspace network.
• Pathway to Good Health Health pathway program supporting individuals through their health journey, delivered as an integrated service within the community health model.
• Free to Be Me Interactive program supporting early childhood education centres to create gender-equitable environments and challenge gender stereotypes in children, delivered with the Inner East Prevention Partnership and funded by local councils.
• Inclusive Clubs Project Health promotion initiative working with local sports clubs to build capability on creating inclusive environments, particularly for women, girls, and LGBTQIA+ participation.

Named customers4 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

19 partnerships are on record, tiered core and minor.

• InspirocoreStrategic or Co-development Partner · 1 May 2025May 2025 merger with Inspiro expanded AccessHC reach into the Yarra Ranges region and strengthened community health services across Melbourne's east and northeast. Inspiro was a community health organization providing similar services in the outer east region.
• headspacecoreStrategic or Co-development PartnerPartnership to operate headspace Hawthorn and headspace Malvern - youth mental health centers serving young people aged 12-25 years with mental health, alcohol and other drugs, and primary health services.
• City of BoroondaracoreStrategic or Co-development PartnerPartnership to deliver the Inclusive Clubs project promoting gender equality and diversity in local sports clubs.
• Manningham CouncilcoreStrategic or Co-development PartnerPartnership to deliver the Inclusive Clubs project promoting gender equality and diversity in local sports clubs.
• Whitehorse City CouncilcoreStrategic or Co-development PartnerPartnership to deliver the Inclusive Clubs project promoting gender equality and diversity in local sports clubs.
• Leisure NetworksminorStrategic or Co-development PartnerPartnership to deliver the Inclusive Clubs project promoting gender equality and diversity in local sports clubs.
• Inner East Prevention PartnershipcoreStrategic or Co-development PartnerDelivers the Free to Be Me program for early childhood centers promoting gender equity and challenging gender stereotypes.
• City of BoroondaraminorStrategic or Co-development PartnerFunder and partner for the Free to Be Me program in Boroondara, Manningham, Whitehorse and Monash local government areas.
• Manningham City CouncilminorStrategic or Co-development PartnerFunder and partner for the Free to Be Me program in Boroondara, Manningham, Whitehorse and Monash local government areas.
• Yarra City CouncilminorStrategic or Co-development PartnerFunder and partner for the Free to Be Me program in Boroondara, Manningham, Whitehorse and Monash local government areas.
• Together for Equality and Respect (TFER) StrategycoreStrategic or Co-development PartnerAccessHC is a proud partner of TFER Strategy preventing violence against women in Melbourne's East.
• Mullum Mullum Indigenous Gathering PlaceminorStrategic or Co-development PartnerPartner in reconciliation efforts and indigenous health support services.
• Victorian Aboriginal Health ServiceminorStrategic or Co-development PartnerPartner in reconciliation efforts and indigenous health support services.
• CamcareminorStrategic or Co-development PartnerAffiliated organization working closely with the Chinese community in City of Boroondara to deliver culturally suitable services.
• Hawthorn Community HouseminorStrategic or Co-development PartnerAffiliated organization part of the AccessHC Family of Services network.
• Trentwood at the HubminorStrategic or Co-development PartnerAffiliated organization part of the AccessHC Family of Services network.
• Mt Evelyn Men's ShedminorStrategic or Co-development PartnerPartnership for 16 Days of Activism events including creation of Unite Trees installation.
• GiveNow PlatformminorChannel Partner/ Reseller/ DistributorOnline donation platform for Access Fund, headspace Hawthorn, and Manningham headspace outreach fund donations.
• HotdoccoreTechnology or IntegrationOnline appointment booking platform integrated with AccessHC website for GP bookings at Richmond, Hawthorn, Doncaster, and headspace locations.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Star Health: Not-for-profit community health provider serving Melbourne's inner south and bayside suburbs with multidisciplinary primary care, dental, mental health, and family services. Comparable in scope and funding mix, but operating in a different geographic catchment.
• IPC Health: Western Melbourne not-for-profit community health provider offering integrated medical, dental, allied health, mental health, and family services across multiple sites. Directly comparable service portfolio and Victorian community health funding model.
• DPV Health: Victorian not-for-profit community health organisation formed from merger of multiple legacy providers, delivering bulk-billing GP, dental, allied health, mental health, and NDIS across Melbourne's northern growth corridor. Highly comparable operating model and recent merger-driven scale story.
• cohealth: One of Victoria's largest not-for-profit community health organisations, operating multiple sites across inner and western Melbourne with bulk-billing GP, dental, mental health, allied health, and NDIS services. Most direct comparable to AccessHC by structure, funding mix, and service breadth.
• Your Community Health: Not-for-profit community health service in Melbourne's northern suburbs delivering GP, dental, allied health, mental health, and NDIS. Comparable in structure and target population, with some geographic overlap post-Inspiro.
• Each (Eastern Access Community Health): Not-for-profit community health provider serving Melbourne's eastern region with integrated GP, allied health, mental health, child and family, and disability services. Directly comparable to AccessHC's pre-Inspiro footprint and overlapping in Boroondara/Manningham.
• healthAbility: Not-for-profit community health and NDIS provider in Melbourne's outer east (Box Hill and surrounding LGAs) offering allied health, mental health, and disability services. Comparable in regional positioning and NDIS-heavy mix, with geographic overlap to AccessHC's eastern catchment.

Emerging players

• headspace (national network): National youth mental health foundation operating a network of more than 150 headspace centres across Australia. AccessHC operates two headspace centres (Hawthorn and Malvern); headspace is the platform partner, brand licensor, and partial funder, making it both a peer in service delivery and a strategic partner.

Regional players

• Gateway Health: Regional Victorian and NSW community health provider delivering primary care, mental health, AOD, and family services. Comparable in community-controlled integrated care model, but primarily serving regional and rural catchments rather than metropolitan Melbourne.
• Nexus Primary Health: Not-for-profit community health service operating across Melbourne's outer northern fringe and regional Victoria with bulk-billing GP, allied health, and mental health. Comparable operating model with regional footprint differences.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCUGqgmCOzu02LlaYfMkzGLg?view_as=subscriber
• Facebookfacebook.com/AccessHealthandCommunity

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Access Health and Community