The Lettings Hub

What The Lettings Hub does

The Lettings Hub is a UK PropTech business that provides letting agents, landlords, and tenants with an integrated tenancy management platform under the BOX brand. Its core technology is a proprietary portal built on TypeScript, React, and C#/.NET that consolidates tenant referencing (up to 240 checks per applicant), IDSP-certified Right to Rent, automated AML/PEPs/sanctions screening, KYC with facial biometrics and liveness detection, tenancy agreement generation with e-signature, utility management, and an insurance product suite including rent and legal protection, tenant home insurance, landlord buildings and contents, professional guarantor, and pet damage protection. The platform integrates with dominant UK PropTech CRMs (Reapit, Street) and pulls in third-party data from credit reference agencies and open banking for affordability verification.

The business operates a multi-stream revenue model combining per-tenancy transaction pricing (£30-£50 per let in tiered bundles) with recurring insurance commissions on tenant and landlord policies, and utility introducer fees from energy, broadband and media partners. Distribution is sales-led, with a field-based Business Development team for new agency acquisition and a dedicated Client Relationship Management function for upsell and cross-sell, supplemented by a self-serve BOX portal for tenants and a content-led marketing engine (Let's Talk Lets newsletter, infosheets, webinars, template toolkits). The group is owned by TLH Group Limited and operates its insurance distribution through FCA-regulated Let Insurance Services Limited (FCA No. 474985), with The Lettings Hub Ltd acting as an Appointed Representative. In 2025 the business merged with Canopy to extend its scale and product surface.

Name

The Lettings Hub

Legal name

The Lettings Hub Limited

Website

https://lettingshub.co.uk

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

101–250 employees

Short description

The Lettings Hub is a UK PropTech company that provides letting agents, landlords, and tenants with its BOX tenancy management platform, combining tenant referencing, KYC/compliance checks, insurance products, and utility management under per-tenancy and commission-based pricing.

Ownership category

akta.pro rank

Product category

Property Technology (PropTech) / Tenancy Management Software

NAICS

Residential Property Managers (531311), Services to Buildings and Dwellings (5617), Nonresidential Property Managers (531312)

SIC

Services-To Dwellings & Other Buildings (7340), Services-Facilities Support Management Services (8744), Real Estate Agents & Managers (For Others) (6531)

akta.pro primary industry

Tenant/Visitor Access & Badging Support (BPABAEAD)

akta.pro secondary industries

Space & Occupancy Services (Move/Add/Change, Seating, Wayfinding) (IMAIALAF), Access Planning (Entry Routes, Doorway/Hallway Protection, Keys/Codes) (HSAKAOAG)

Keywords

• Tenant referencing services
• Tenancy management platform
• Property insurance products
• Letting agent software
• KYC compliance checks

Headquarters

HQ city

Peterborough

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Others

Revenue model

1. One Fixed Price Per Let: Tiered subscription-like pricing model at £30-50 per tenancy covering unlimited tenant referencing, guarantor checks, PreQualify, utility management, BOX platform access, tenancy agreements, and insurance products. Commission earned on insurance products.
2. Tenant Home Insurance: Monthly subscription-style insurance product for renters starting from £20.44 per month. Commission generated for agents on each policy sold.
3. Landlord Insurance Products: Buildings and contents insurance, rent and legal protection, and landlord insurance products. Commission generated for agents on each policy.
4. Tenant Referencing Services: Multiple referencing product tiers including Essential, Essential+, Essential++, and Elite reports. Revenue generated per reference check completed.
5. Professional Guarantor: Insurance-backed guarantor service generating commission for agents at no cost to agency or landlord.
6. Utility Management Commission: Introducer fees earned when tenants switch utilities through the platform. Void management service also generates revenue.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

The Lettings Hub provides an integrated tenancy management platform (BOX) that consolidates tenant referencing, insurance products, utility management, and compliance tools for UK letting agents, landlords, and tenants. The platform handles the full pre-tenancy journey from tenant pre-qualification through to Section 13 notices, supported by a one fixed price per let pricing model (tiered at £30-£50 per let). Complementary offerings include Know Your Customer (KYC) digital verification, multiple insurance products (rent and legal protection, tenant home insurance, landlord buildings insurance, professional guarantor, pet damage protection), and utility switching services.

Product overview

The Lettings Hub operates as a prop-tech business providing technology-driven products and services to the UK lettings industry. The core product is BOX, an award-winning tenancy management platform offering tenant referencing, insurance solutions, and end-to-end pre-tenancy management. BOX is complemented by a suite of specialized services including Know Your Customer (KYC) digital verification tools, utility management, and various insurance products (rent protection, tenant home insurance, landlord buildings insurance, professional guarantor, pet damage protection). Services are available either individually or bundled through the One Fixed Price Per Let model at tiered price points (£30-£50 per let). The company also provides compliance resources, legal support through Woodstock Legal Services, and educational infosheets on legislation including the Renters' Rights Act.

Differentiator

Problem solved

Functional benefit

Brands

• BOX: Award-winning tenancy management platform offering tenant referencing, insurance solutions, and end-to-end support for letting agents and landlords. BOX streamlines the pre-tenancy journey including tenant pre-qualification, referencing, right to rent checks, contract generation, e-signatures, and utility management.
• Property Passport
• Buzz Referencing

Products and services

• BOX Tenancy Management Platform End-to-end tenancy management platform covering pre-qualification of tenants through to Section 13 notices. Includes compliance, contract generation, digital signature, and audit trail. Used by UK letting agents to manage tenant verification, insurance, utilities, and compliance in a single portal.
• Tenant Referencing Comprehensive tenant referencing with up to 240 checks per applicant including affordability checks, previous rental history, income verification, and multiple tiered product options (Essential, Essential+, Essential++, Elite). Used by UK letting agents to assess tenant suitability.
• Right to Rent Checks IDSP-certified Right to Rent checks compliant with Immigration Act 2014. Automated, fully documented digital verification that reduces risk, speeds up onboarding, and ensures letting agents avoid fines and manual errors.
• Know Your Customer (KYC) Service Digital identity verification service including enhanced identity verification, residency verification, facial biometrics and liveness detection, AML checks, PEPs and Sanctions screening, financial watchlist searches, and adverse media checks. Since launch, 150,000+ checks completed on tenants and landlords across the UK.
• Rent and Legal Protection Insurance Insurance protecting landlords' rental income against tenant non-payment. Includes specialist solicitors working with tenants to find agreeable solutions, legal costs for possession, Section 8 notices, eviction of squatters, breach of tenancy coverage, and up to £100k of legal expenses cover.
• Tenants Home Insurance Tenant-specific home contents insurance with flexible cover options starting from £20.44 per month. Covers belongings, accidental damage, public liability up to £2m, and landlord furniture. Includes optional Pet Damage Protection. Generates commission for letting agents.
• Landlords Buildings and Contents Insurance Buildings and contents insurance designed for rental properties. Covers theft, malicious damage, £5,000 free contents cover, tenant accident liability, and lost rent during repairs. Multi-property discounts available. Commission generated for letting agents on each policy.
• Professional Guarantor Service Insurance-backed guarantor service where The Lettings Hub acts as guarantor for tenants. Covers rent arrears up to 12 months, property damage up to £5,000, and legal eviction costs. No cost to the agency or landlord; commission generated for agents.
• Utility Management Service Free utility management service including Switch (change of occupancy notifications, tariff comparisons), Connect (broadband/TV/phone setup), and Bill Bundling (combined monthly utility payments). Generates introducer fees for agents when tenants switch utilities through the platform.
• Pet Damage Protection Insurance Insurance covering pet-related accidental damage for tenants with pets. Covers up to 8 pets and up to £10,000 in accidental damage. Helps tenants protect their right to rent with pets.

Quantifiable outcome

• Up to 240 checks per applicant for tenant referencing
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability4 records

Feature9 records

Partnerships

Four partnerships are on record, tiered core.

• CanopycoreStrategic or Co-development Partner · 1 January 2025Joined forces with Canopy in 2025 creating more opportunity for growth. This merger expanded The Lettings Hub's capabilities and market presence.
• Woodstock Legal ServicescoreStrategic or Co-development PartnerLegal services partnership providing advice on all aspects of eviction notices, possession claims, and tenancy-related legal matters. The Lettings Hub works with Woodstock to support and provide comprehensive legal guidance to landlords and agents.
• ReapitcoreTechnology or IntegrationCRM integration partner enabling agent acquisition and onboarding through Reapit's property management system. Target of 25% of new organic agent acquisition through this integration.
• StreetcoreTechnology or IntegrationCRM integration partner for agent acquisition and onboarding through Street's property management platform.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Goodlord: UK lettings PropTech platform offering tenant referencing, rent collection, insurance, and e-signature workflows to letting agents. Operates an integrated 'one-stop' model that directly competes with the BOX platform.
• PayProp: Automated rent collection and reconciliation platform for letting agents and landlords that has expanded into referencing and compliance. Overlapping customer base and bundled workflow approach mirror The Lettings Hub.
• Arthur Online: UK-based property and block management software for letting agents and property managers, covering tenancies, maintenance, accounts and compliance — overlapping workflow with BOX.

Emerging players

• Howsy: UK PropTech providing fully managed landlord services including tenant finding, referencing, and rent collection. Targets a similar agent/landlord customer base with a managed-services wrapper.
• TenantCloud: US-based rental property management platform covering tenant screening, lease management and rent collection. Comparable product scope but very different market and regulatory environment.
• RentMan (Open Landlord): UK landlord-focused compliance and tenancy management platform. Overlaps in right-to-rent, referencing, and inventory tooling aimed at the same letting-agent and landlord cohort.

Regional players

• Console (MRI Software): Australia/NZ-focused property management platform for residential letting agencies, offering similar tenant, lease, and trust-account workflows. Comparable product surface, different geography.
• PropertyMe: Australian cloud property management software for residential letting agents — analogous product offering (referencing, arrears, inspections, compliance) in a different geography.

Broad incumbents

• Reapit: UK incumbent CRM and property management platform for estate and letting agents. Both a partner (CRM integration) and a broader incumbent whose workflow suite overlaps BOX's tenancy management capabilities.
• Street.co.uk: UK sales, lettings and property management CRM platform — both integration partner and competitive incumbent offering tenancy workflow tools to letting agents.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/lettingshub
• Facebookfacebook.com/lettingshub
• LinkedInlinkedin.com/company/lettingshub
• Instagraminstagram.com/lettingshub

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Lettings Hub