Vetapp
Vetapp is a French veterinary telemedicine SaaS platform enabling teleconsultations between veterinarians and pet owners and structured tele-expertise exchanges between generalist and specialist veterinarians across France.
- Company typePrivate
- Founded2020
- HeadquartersCaen, France
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Vetapp does
Vetapp is a French veterinary telemedicine SaaS platform that connects generalist veterinarians, veterinary specialists (including Centres Hospitaliers Vétérinaires and referral centers), and pet owners through two core services: Téléconsultation (video consultations between veterinarians and pet owners) and Téléexpertise (structured expert opinion requests from generalists to specialists). The platform is 100% web-based, hosted and built on Webflow with technical administration by agency SWORD, and combines a virtual consultation room (with screen capture, microphone and camera controls), standardized tele-expertise request forms supporting DICOM/image/video attachments, an integrated DICOM reader, Google Calendar synchronization, Stripe-based payment processing with card imprinting and adjustable post-consultation commissions, and SignRequest-powered electronic prescription signing for legal validity.
The company, legally Vet'App SAS (RCS Caen 884 078 312), is headquartered at 17 Rue Claude Bloch, 14000 Caen, France, and was founded in 2020 by Antoine Escudier. It received seed funding from Normandie Incubation in May 2020 and announced a community capital opening in January 2024. Registered share capital is €159,000-€225,572 across sources, and the company operates as a Société par actions simplifiée with 1-10 employees.
Vetapp monetizes via tiered subscriptions plus per-transaction commissions: €9/month with 20% commission, €69/month with 1% commission for teleconsultation, and €129/month with 5% commission for CHV/referral-center tele-expertise, with annual-commitment discounts available. Pet owners pay veterinarian-set consultation prices through the Stripe-integrated payment flow. Distribution is direct via vetapp.fr with content marketing (educational blog), social media presence (Facebook, Twitter, YouTube, LinkedIn), demo requests, and personalized onboarding for veterinary structures. The platform operates exclusively in France under Decree No. 2020-526, which authorized veterinary telemedicine on an experimental basis in May 2020.
Vetapp firmographics
Firmographics- Name
- Vetapp
- Legal name
- Vet'App
- Website
- https://vetapp.fr
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Vetapp is a French veterinary telemedicine SaaS platform enabling teleconsultations between veterinarians and pet owners and structured tele-expertise exchanges between generalist and specialist veterinarians across France.
- Ownership category
- akta.pro rank
Vetapp industry classification
Industry- Product category
- Veterinary Telemedicine Software
- NAICS
- Veterinary Services (541940)
- akta.pro primary industry
- Veterinary Telemedicine & Virtual Care Platforms (HLAMAMAC)
- akta.pro secondary industries
- Tele-veterinary & Virtual Care Platforms (Video/Chat, Remote Triage) (HLAMAGAB), Veterinary Telemedicine & Remote Care Services (AFAEANAJ)
Keywords
Where Vetapp is headquartered
LocationHeadquarters
- HQ city
- Caen
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
Vetapp business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Teleconsultation Subscription & Commission: Veterinary practitioners pay either €69/month + 1% commission per teleconsultation, or €9/month + 20% commission per teleconsultation. The platform acts as a business intermediary, billing on behalf of veterinarians and collecting payments from pet owners.
- Tele-expertise Subscription & Commission: For veterinary expert structures (CHV and referral centers): €129/month per expertise service + 5% commission per tele-expertise act. For liberal expert veterinarians: €9/month + 20% commission per tele-expertise.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | CHV and Referral Centers - Tele-expertise Monthly |
| Subscription | Annual | CHV and Referral Centers - Tele-expertise Annual |
| Subscription | Monthly | Veterinary Experts - Teleconsultation Premium |
| Subscription | Monthly | Teleconsultation Basic Tier |
| Subscription | Monthly | Tele-expertise Liberal Experts |
| Subscription | Annual | Expertise Service Annual |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
Vetapp product offering
Product offeringCore offering
Vetapp provides a 100% web-based veterinary telemedicine platform delivering Téléconsultation (video consultations between veterinarians and pet owners) and Téléexpertise (structured, billable expert opinion requests between generalist and specialist veterinarians). The platform integrates appointment scheduling, video consultation, electronic prescription signing, document and DICOM image sharing, and Stripe-powered payment collection on behalf of veterinarians. It is sold on a monthly subscription plus per-transaction commission model targeted at French veterinary practices, referral centers, and pet owners.
Product overview
Vetapp is a veterinary telemedicine platform offering two core services: Téléconsultation (video consultation between veterinarians and pet owners) and Téléexpertise (expert opinion service between generalist and specialist veterinarians). The platform operates as a web-based SaaS with integrated features including virtual consultation rooms, electronic prescriptions with digital signatures (SignRequest), appointment scheduling with Google Calendar synchronization, and Stripe payment processing. The offering includes two subscription tiers: a 69€/month plan for teleconsultation with 1% commission, and a 129€/month plan for tele-expertise with 5% commission for veterinary hospitals and referral centers.
Differentiator
Problem solved
Functional benefit
Products and services
- Téléconsultation (Teleconsultation) Video consultation service enabling veterinarians to conduct paid remote consultations with pet owners. Includes a virtual waiting room, secure video call, appointment scheduling, online document sharing, electronic prescription capability, and integrated Stripe payment collection. Sold on a monthly subscription plus per-consultation commission model to generalist and expert veterinarians, with pet owners booking and paying for consultations set by their veterinarian.
- Téléexpertise (Tele-expertise) Expert referral service connecting generalist veterinarians with veterinary specialists for fee-based case opinions and specialist advice. Provides standardized request forms, DICOM / image / video document attachments, follow-up workflow, referrer filtering, and unlimited expert opinion reports for subscribed structures. Targeted at veterinary hospitals, referral centers, liberal experts, and generalist veterinarians sending requests.
Quantifiable outcome
- 15% of in-person consultations could be performed online via telemedicine
- +3 more outcomes
Companies that use Vetapp
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles4 records
Vetapp technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature5 records
Vetapp partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- StripecoreStripe serves as Vetapp's payment processing partner, providing secure payment infrastructure for collecting veterinary consultation fees. The integration enables card payment processing, banking transfers, and automatic commission and subscription fee collection for the telemedicine platform.
- SignRequestcoreSignRequest provides electronic signature services for veterinary prescriptions on the platform, delivering legally valid digital signatures for telemedicine prescriptions with certificate issuance for each signature.
Scale indicators2 records
Recent moves7 records
Expansion highlights4 records
Vetapp competitors and assessment
Company assessmentDirect peers
- WhiskerDocs: US veterinary telehealth helpline providing 24/7 triage, chat, and video access for pet owners; comparable to Vetapp's customer-facing telemedicine service even if positioned more as triage than full consultation.
- FirstVet: Swedish veterinary telemedicine marketplace offering video consultations between licensed vets and pet owners across multiple European countries, with specialist referral flows; the closest direct competitor to Vetapp's combined teleconsultation and tele-expertise model.
- Vetster: Canadian veterinary telemedicine marketplace letting pet owners book video consultations with licensed vets; directly comparable to Vetapp in core B2C video-consultation flow and tiered subscription/transaction monetization.
- AirVet: US-based veterinary telemedicine platform offering on-demand video consultations and B2B partnerships with employers and clinics; directly comparable to Vetapp's video-consultation workflow and vet-clinic onboarding approach.
- TeleVet: Veterinary practice-focused telehealth and client engagement platform enabling clinics to run video consultations and asynchronous follow-ups with pet owners — closely comparable to Vetapp's clinic-anchored telemedicine workflow.
- Digitail: Cloud veterinary practice management software with integrated telehealth and pet-parent communication tools; comparable to Vetapp in combining practice operations with telemedicine on a single subscription platform.
Broad incumbents
- ezyVet: Veterinary practice management platform owned by IDEXX, deployed across North America, Europe, and Australasia; a broader incumbent whose practice management suite overlaps with Vetapp's clinical workflow, appointment booking, and payment-billing capabilities.
- Doctolib: France's dominant telehealth and appointment-booking platform for human medicine, with strong brand recognition among French practitioners; although human-focused, its scale and France presence make it the most likely adjacent incumbent to expand into veterinary telemedicine.
- PetDesk: Veterinary client engagement and pet-owner communication platform handling appointment reminders, intake forms, and loyalty; adjacent to Vetapp's online-booking and digital front-door functionality within the broader vet-IT stack.
Regional players
- ProVet: Veterinary practice management and EMR software widely used in Switzerland and parts of the DACH region; comparable as a regional vet-IT incumbent, though not currently a French-market competitor — useful comp for geographic expansion benchmarking.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights5 records
Customer concentration
Vetapp social profiles
Digital presenceVetapp compliance and trust
Trust signalCompliance2 records
Vetapp financial estimates
Financial estimateRevenue estimate
Valuation estimate
Vetapp leadership team
Management profileNumber of profiles
Profiles1 record
Vetapp funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Vetapp M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Vetapp
What does Vetapp do?
Vetapp provides a 100% web-based veterinary telemedicine platform delivering Téléconsultation (video consultations between veterinarians and pet owners) and Téléexpertise (structured, billable expert opinion requests between generalist and specialist veterinarians). The platform integrates appointment scheduling, video consultation, electronic prescription signing, document and DICOM image sharing, and Stripe-powered payment collection on behalf of veterinarians. It is sold on a monthly subscription plus per-transaction commission model targeted at French veterinary practices, referral centers, and pet owners.
Is Vetapp a public or private company?
Vetapp is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Vetapp founded?
Vetapp was founded in 2020. It employs 1 to 10 people.
Where is Vetapp based?
Vetapp is headquartered in Caen, France, in the Europe region.
How does Vetapp make money?
Two revenue lines are on record. Teleconsultation Subscription & Commission is the primary driver. The others are tele-expertise Subscription & Commission.
Who are Vetapp's main competitors?
Direct peers on record are WhiskerDocs, FirstVet, Vetster, AirVet, TeleVet and Digitail. Broad incumbents are ezyVet, Doctolib and PetDesk. ProVet is listed as a regional player.
Does Vetapp have an API?
No public API is recorded for Vetapp.
What industry is Vetapp in?
Vetapp's product category is Veterinary Telemedicine Software. Its primary akta.pro industry code is HLAMAMAC, Veterinary Telemedicine & Virtual Care Platforms, with a secondary code of HLAMAGAB, Tele-veterinary & Virtual Care Platforms (Video/Chat, Remote Triage). Its NAICS code is 541940.