Ability Commerce
Ability Commerce provides order management, ecommerce, and fulfillment software for mid-sized multi-channel retailers managing complex operations across ecommerce, marketplaces, catalog, and call center channels, with its flagship Ability OMS running on Microsoft Azure.
- Company typePrivate
- Founded1986
- HeadquartersDelray Beach, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Ability Commerce does
Ability Commerce, Inc. is a privately held software and services company founded over 25 years ago and headquartered in Delray Beach, Florida, that builds order management, ecommerce, and financial software for mid-sized multi-channel retailers. The company is led by founder and CEO Diane Buzzeo and operates alongside a Marketing Concepts affiliate that delivers digital marketing services. Its target customers are mid-market retailers (companies with roughly 10–500 employees and $10M–$500M in revenue) operating across ecommerce storefronts, marketplaces such as Amazon, catalog-driven sales, and call centers, particularly those outgrowing basic ecommerce platforms like Shopify and BigCommerce.
The company's flagship product is Ability OMS, a centralized order management and ERP platform that manages the full order lifecycle from capture through fulfillment, with integrated modules for inventory management, warehouse management (including RF handheld technology), point of sale (Verifone-integrated), purchasing, CRM/marketing, personalization, kits, bin management, vendor management, price lists, promotion codes, and demand-vs-shipped sales tracking. An optional Ability Web Store front-end ecommerce platform is offered alongside the OMS. The platform is built on Microsoft Azure cloud infrastructure using an Angular framework and SQL Server with AES-256 column-level encryption, is PCI-SSF compliant with SOC 2-aligned user governance, and supports extensibility through an Ability OMS API and a broad connector set covering BigCommerce, Amazon Marketplace, PayPal, Verifone, Microsoft Dynamics GP, TaxCloud, Avalara, CyberSource, Twilio, and others.
Ability Commerce generates revenue through a subscription model for its OMS software, Web Store, and support services, complemented by professional services (implementation, configuration, migration, custom development, Microsoft Dynamics GP services), managed services (contact center), and digital marketing services (Premier Google Partner PPC management, email marketing, and AI search optimization). Pricing is quote-based with annual billing and no public tiers disclosed. Go-to-market is sales-led with direct enterprise field sales targeting mid-market retailers, supplemented by channel partners such as the BigCommerce app marketplace and an Amazon Marketplace connector.
Ability Commerce firmographics
Firmographics- Name
- Ability Commerce
- Legal name
- Ability Commerce, Inc.
- Website
- https://abilitycommerce.com
- Company type
- Private
- Founded year
- 1986
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Ability Commerce provides order management, ecommerce, and fulfillment software for mid-sized multi-channel retailers managing complex operations across ecommerce, marketplaces, catalog, and call center channels, with its flagship Ability OMS running on Microsoft Azure.
- Ownership category
- akta.pro rank
Ability Commerce industry classification
Industry- Product category
- Retail Order Management Software
- NAICS
- Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Retail-Computer & Computer Software Stores (5734)
- akta.pro primary industry
- Order Management & Inventory Orchestration (OMS) (CRAFAMAC)
- akta.pro secondary industry
- Marketplace Enablement, Seller Tools & E-commerce Infrastructure (BPAMAGAK)
Keywords
Where Ability Commerce is headquartered
LocationHeadquarters
- HQ city
- Delray Beach
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Ability Commerce business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations, Supply Chain
Revenue model
- Ability OMS Software Licensing: Order Management System software licensing for mid-sized retailers managing multi-channel operations. Core platform for order processing, inventory management, and fulfillment coordination.
- Ability Web Store (E-commerce Platform): Optional ecommerce storefront designed to work seamlessly with Ability OMS, providing more control than traditional ecommerce platforms alone.
- Digital Marketing Services: PPC management, email marketing, AI search optimization, and ecommerce growth marketing strategies for multi-channel retail businesses.
- Professional Services: Implementation, configuration, migration, custom solution development, website UX/design, strategy and optimization services.
- Personalized Support Services: Dedicated support portal using Atlassian JIRA, knowledgeable support staff, documentation resources via Confluence, and proactive communication.
- Contact Center Services: Customer care, inbound/outbound selling, order processing, support, and customer relationship management services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise pricing tailored to mid-sized retailers |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Ability Commerce product offering
Product offeringCore offering
Ability Commerce designs, develops, deploys, and supports the Ability OMS (Order Management System), a centralized direct commerce platform that manages the full order lifecycle — order capture, inventory, fulfillment, shipping, and customer visibility — for mid-sized multi-channel retailers operating across ecommerce, marketplaces, call centers, and catalog. The core OMS is offered with an optional Ability Web Store front-end, Ability POS, and adjacent modules, and is bundled with professional implementation, support, digital marketing services, and contact center services.
Product overview
Ability Commerce offers a unified direct commerce platform combining Ability OMS (Order Management System) as the core operational platform, an optional Ability Web Store front-end, and supplementary Digital Marketing Services. The Ability OMS platform serves as the centralized order management and ERP system managing the complete order lifecycle, with integrated modules for inventory management, warehouse management, POS, shipping, purchasing, CRM/multi-channel marketing, vendor management, and pricing/promotions. The modular architecture allows retailers to activate additional capabilities as sales grow, including personalization, kits, bin management, and RF technology. Supporting services include professional implementation, personalized support, Microsoft Dynamics GP support, contact center outsourcing, and digital marketing services (PPC, email, AI search optimization). The company specifically targets mid-sized multi-channel retailers managing ecommerce, marketplaces, catalog, and call center operations.
Differentiator
Problem solved
Functional benefit
Brands
- Ability OMS: Core Order Management System platform for mid-market retailers managing multi-channel operations, inventory, fulfillment, and customer service.
- Ability Web Store
- CCS Platform
Products and services
- Ability OMS (Order Management System) Centralized order management and ERP platform for mid-sized retailers managing multi-channel operations including ecommerce, marketplaces, call centers, and catalog. Manages the complete order lifecycle from capture through fulfillment and delivery, with real-time inventory visibility, order routing, backorder management, and unified customer and order visibility.
- Ability Web Store Optional ecommerce storefront designed to work seamlessly with Ability OMS, giving retailers more control than traditional ecommerce platforms alone. Provides a flexible, scalable framework for product display, shopping cart, and checkout.
- Ability POS (Point of Sale)
- Digital Marketing Services
- eCommerce PPC Management Services
- Email Marketing Services
- AI Search Optimization (AEO/GEO)
- AI Commerce Protocols Support (ACP/UCP)
- Professional Services
- Personalized Support Services
- Microsoft Dynamics GP Support
- Contact Center Services
- Amazon Marketplace Services
Quantifiable outcome
- Prevents inventory mismatches and overselling through real-time visibility
- +2 more outcomes
Companies that use Ability Commerce
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles3 records
Ability Commerce technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration16 records
AI capability5 records
Feature9 records
Ability Commerce partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- BigCommercecoreBigCommerce Technology Partner providing native integration for catalog & order management, inventory & order management. Ability OMS Connector is natively built and managed for BigCommerce users at all plan levels from Starter to Enterprise.
- Amazon MarketplacecoreAbility OMS for Amazon Connector enables streamlined selling experience on Amazon Marketplace. Includes product upload, inventory updates, order download/import, and order status updates back to Amazon.
- PayPalcorePayPal Complete Payments integration for all-in-one payment solution. Supports PayPal Checkout, Apple Pay, Google Pay, Pay Later, Venmo, and major credit/debit cards.
- TaxCloudcoreTaxCloud integration for automated sales tax calculations, reporting, and compliance. Includes nexus tracking and file-ready tax reports.
- Microsoft AzurecoreCloud infrastructure hosted on Microsoft Azure within U.S.-based regions. Azure provides enterprise-class physical security, availability, and compliance controls.
- VerifonecoreVerifone Engage family EMV devices integrated with Ability POS platform for secure payment processing. Includes M400, P400, E285, and V400M devices.
- Microsoft Dynamics GPcoreMicrosoft Dynamics GP Certified Partner providing ERP integration for mid-sized direct commerce companies using Ability OMS.
- FCBCOminorF. Curtis Barry & Company validated and certified Ability OMS. Operations and fulfillment consultancy serving multichannel industry since 1984.
- Saddle CreekminorLogistics and fulfillment services integration for warehouse and shipping operations.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Ability Commerce competitors and assessment
Company assessmentBroad incumbents
- Blue Yonder (formerly JDA): Blue Yonder offers supply chain planning and order management solutions used by large retailers and brands. Ability is an integration partner of JDA/Blue Yonder, but the two also compete for retailers needing more advanced order orchestration and fulfillment optimization.
- Manhattan Active Omni: Manhattan Active Omni is the enterprise-grade OMS from Manhattan Associates, used by large retailers and 3PLs for distributed order management, store fulfillment, and supply chain orchestration. It is a broader incumbent that Ability OMS is sometimes positioned against as mid-market retailers scale upward.
- Salesforce Commerce Cloud: Salesforce Commerce Cloud (including Order Management) is an enterprise commerce and OMS platform that competes for larger multi-channel retailers, often displacing mid-market OMS providers as customers scale into global, enterprise-grade operations.
- Oracle NetSuite SuiteCommerce: Oracle NetSuite offers an ERP plus commerce/OMS suite aimed at mid-market and upper mid-market companies. Ability even supports Ecometry/NetSuite integrations via its contact center services, and competes for the same multi-channel retail customers needing unified ERP + OMS.
Direct peers
- BigCommerce: BigCommerce is a headless and open SaaS e-commerce platform with native OMS-style features (order management, multi-storefront, B2B editions). Ability is a BigCommerce Technology Partner offering the Ability OMS Connector, and the two compete for the same mid-market retailer when complexity outgrows BigCommerce's native capabilities.
- Kibo Commerce: Kibo is a cloud-native, unified OMS, e-commerce, and personalization platform purpose-built for mid-market retailers. It competes head-on with Ability OMS for retailers that need multi-channel order orchestration, headless storefronts, and B2B capabilities beyond basic platforms.
- Fluent Commerce: Fluent Commerce is a cloud-native, API-first order management system focused on multi-channel retail orchestration, distributed inventory, and store fulfillment. It targets the same mid-to-enterprise retailers Ability serves and represents a modern, scalable alternative to Ability's more legacy OMS architecture.
- Shopify Plus: Shopify Plus is the enterprise tier of Shopify, offering native e-commerce and increasingly built-in OMS capabilities for mid-market and enterprise retailers. Ability Commerce directly targets retailers "outgrowing Shopify," positioning itself as the next-step OMS when Shopify-native tooling is no longer sufficient.
- Brightpearl: Brightpearl is a retail-first ERP and OMS designed for mid-market merchants selling across multiple channels. It overlaps directly with Ability OMS on order management, inventory, warehouse, and multi-channel fulfillment, with a strong B2B/wholesale angle similar to Ability's catalog and call-center customers.
Emerging players
- ChannelEngine: ChannelEngine is a marketplace integration platform that connects retailers to Amazon, eBay, bol.com, and other marketplaces—overlapping with Ability's Amazon Marketplace Connector and broader marketplace enablement capabilities, especially for mid-market sellers expanding internationally.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Ability Commerce social profiles
Digital presenceAbility Commerce compliance and trust
Trust signalCompliance6 records
Ability Commerce financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ability Commerce leadership team
Management profileNumber of profiles
Profiles1 record
Ability Commerce subsidiaries and ownership
Company hierarchySubsidiaries1 record
Ability Commerce funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ability Commerce M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ability Commerce
What does Ability Commerce do?
Ability Commerce designs, develops, deploys, and supports the Ability OMS (Order Management System), a centralized direct commerce platform that manages the full order lifecycle — order capture, inventory, fulfillment, shipping, and customer visibility — for mid-sized multi-channel retailers operating across ecommerce, marketplaces, call centers, and catalog. The core OMS is offered with an optional Ability Web Store front-end, Ability POS, and adjacent modules, and is bundled with professional implementation, support, digital marketing services, and contact center services.
Is Ability Commerce a public or private company?
Ability Commerce is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Ability Commerce founded?
Ability Commerce was founded in 1986. It employs 51 to 100 people.
Where is Ability Commerce based?
Ability Commerce is headquartered in Delray Beach, United States, in the North America region.
How does Ability Commerce make money?
Six revenue lines are on record. Ability OMS Software Licensing is the primary driver. The others are ability Web Store (E-commerce Platform), digital Marketing Services, professional Services, personalized Support Services and contact Center Services.
Who are Ability Commerce's main competitors?
Broad incumbents on record are Blue Yonder (formerly JDA), Manhattan Active Omni, Salesforce Commerce Cloud and Oracle NetSuite SuiteCommerce. Direct peers are BigCommerce, Kibo Commerce, Fluent Commerce, Shopify Plus and Brightpearl. ChannelEngine is listed as an emerging player.
Does Ability Commerce have an API?
Yes. Ability OMS API enables external system connectivity for create/update workflows. Specific capabilities include: External Customer API for customer create/update operations, External Order APIs with Address Line 3 support, and integration with Amazon Vendor Central for acknowledgement handling. API supports payment processing visibility for Authorize.net workflows. The platform also offers Address Validation API through Loqate partnership. Programs for product information upload and inventory quantity updates are hosted by Ability in conjunction with CMS for Amazon Marketplace integration. Developer documentation is at abilitycommerce.com/ability-ccs-api.
What industry is Ability Commerce in?
Ability Commerce's product category is Retail Order Management Software. Its primary akta.pro industry code is CRAFAMAC, Order Management & Inventory Orchestration (OMS), with a secondary code of BPAMAGAK, Marketplace Enablement, Seller Tools & E-commerce Infrastructure. Its NAICS code is 541512 and its SIC code is 5734.