Tovie AI

What Tovie AI does

Tovie AI Limited is a UK-headquartered conversational AI platform company founded in 2019 (with corporate record dating to 2019 and marketing materials referencing 2018), operating as a private limited company from London with a wholly-owned Finnish subsidiary, Tovie Mobile OY. The company builds and sells an enterprise AI agent platform — the Tovie Platform (also branded Tovie Agent Platform) — that orchestrates voice and text AI agents for financial services, government/public sector, and telecom customers. Underlying technology combines natural language understanding, RAG (Retrieval-Augmented Generation) over enterprise data sources (SharePoint, Confluence, Google Drive, Notion, Box, Dropbox), ASR/TTS for voice interactions, and emotional speech synthesis; the stack relies on third-party foundation models (OpenAI, Anthropic, Google, Meta LLaMA) with an on-prem LLM option for GDPR-sensitive deployments. Pre-built vertical solutions include Insurance Claims Bot, Insurance Policy Renewals/Upsells Assistant, Debt Collection Bot, Inbound/Outbound Contact Center Automation, Enterprise Search, Employee Support AI, Customer Onboarding AI, and eGovernment modules (waiting list management, council tax automation, care assessments, citizen engagement). A separate Mobile Personal Assistant product, developed by Tovie Mobile OY, targets telecom operators on a B2B2C revenue-per-subscriber model.

Revenue is generated through enterprise platform subscriptions (annual, quote-based), professional services for implementation and customization, and licensing of pre-built solutions. Pricing is not publicly disclosed; pilot/creation costs are stated in the £7,000–£20,000 range, with full enterprise deployments requiring custom quotes. Go-to-market combines direct enterprise field sales (AI assessment → 3–6 week pilot → scale), a partner program (Infosys as digital services partner, Robiq AI as technology partner), event presence (MWC, CAI Summit, Total Telecom Congress), and distribution via the IBM Cloud for Financial Services marketplace under IBM Financial Services Validated designation — a positioning the company claims is unique among conversational AI platforms. Named customers span BNP Paribas Cardif, Richmond & Wandsworth Councils, Philip Morris, Dodo Pizza, Bradwell B (nuclear), YO Mobile, Škoda, SPAR, Tikkurila, Medacta, Lincoln, Kodland, Royal Institute of Navigation, and Jardim Exótico, with compliance certifications including SOC 2 Type 1, Cyber Essentials, GDPR, and ICO registration.

The company has 11–50 employees, has not disclosed any external funding rounds, and reports no revenue figures publicly. Strategic activity over 2023–2026 includes Mobile World Congress product unveilings (2023), establishment of the Finnish subsidiary (2023), launch of the Agent Platform and Data Agent (November 2025), Richmond & Wandsworth deployment (March 2025), and the IBM Cloud for Financial Services validation (June 2026).

Name

Tovie AI

Legal name

Tovie AI Limited

Website

https://tovie.ai

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

Tovie AI Limited is a London-based conversational AI platform company that builds voice and text AI agents for financial services, government, and telecom customers. Its Tovie Agent Platform, pre-built vertical solutions, and IBM Cloud for Financial Services validation target regulated enterprises seeking compliant automation.

Ownership category

akta.pro rank

Product category

Conversational AI Platform

NAICS

Custom Computer Programming Services (541511), Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

LLMOps & Generative AI Platforms (Prompt/Agent Orchestration, RAG) (HDAEANAD)

akta.pro secondary industries

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), AI/ML Engineering & Model Development Services (BPAEAHAF)

Keywords

• Conversational AI platform
• Enterprise voice AI
• AI customer service automation
• Financial services AI
• EGovernment AI solutions

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. AI Platform/SaaS Subscriptions: Enterprise customers subscribe to Tovie Platform for building and deploying AI agents. Pricing is quote-based and tailored to enterprise requirements.
2. Professional Services: Implementation, customization, and consulting services for deploying AI solutions. Includes AI assessment, pilot development, and ongoing optimization.
3. Solution Licensing: Pre-built solutions (Insurance Claims Bot, Policy Renewals Assistant, Debt Collection Bot, Contact Center Automation) licensed to enterprise customers.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels7 records

Core offering

Tovie AI builds and sells the Tovie Agent Platform, a conversational AI platform that combines NLU, generative AI/LLMs, and Retrieval-Augmented Generation to create enterprise voice and text AI agents. The platform is packaged into pre-built solutions for financial services (claims, policy renewals, debt collection, contact-centre automation, enterprise search, employee and onboarding support) and eGovernment (waiting list management, council tax and debt automation, care assessments, citizen engagement). Deployment supports cloud, hybrid, and on-premises, and the platform is validated under IBM Cloud for Financial Services.

Product overview

Tovie AI is a conversational AI platform providing sector-specific AI solutions primarily for financial services and eGovernment. The portfolio consists of the Tovie Platform (Tovie Agent Platform) as the core orchestration engine — a full-stack business process platform enabling purpose-built AI agents with flexible ASR/TTS integrations and seamless enterprise system connectivity. Built on top of and powered by this platform are multiple AI solutions: Data Agent (RAG/LLM-based enterprise search chatbot), Mobile Personal Assistant (AI-powered telecom subscriber assistant built by Finnish subsidiary Tovie Mobile OY), and a suite of AI solutions for Financial Services including Insurance Claims Bot, Insurance Policy Renewals/Upsells Assistant, Inbound/Outbound Contact Center Automation, Debt Collection Bot, Enterprise Voice AI, Enterprise Search, Employee Support AI, and Customer Onboarding AI. For eGovernment, the suite includes solutions for waiting list management, tax and debt automation, care assessments, citizen engagement, voice bots for public services, document search, and children services. All financial services solutions are validated on IBM Cloud for Financial Services. The platform supports cloud, hybrid, and on-premises deployment (including AWS, IBM FS, and dedicated servers).

Differentiator

Problem solved

Functional benefit

Brands

• Tovie Platform: AI agent platform for building and running AI agents from voicebots to automation tools for finance and government
• Tovie Agent Platform
• Data Agent
• Tovie Mobile Personal Assistant

Products and services

• Tovie Agent Platform The core AI agent platform for building and running AI agents from voicebots to automation tools, designed for finance and government. Offers purpose-built AI agents with flexible ASR/TTS integrations and seamless enterprise system connectivity, supporting cloud, hybrid, and on-premises deployment and able to handle thousands of customers simultaneously 24/7.
• Data Agent RAG/LLM-based generative AI search chatbot built on corporate data that enables natural-language conversational access to information across knowledge bases (SharePoint, Confluence, Dropbox, Box, Google Docs, Notion), CRMs (Salesforce, Dynamics 365), and communication channels (Teams, Slack, WhatsApp, Telegram, Messenger, Instagram, Viber, ZenDesk, Vonage, JivoChat, Azure Bot). Provides deep contextually correct responses with analytics, chat history, and built-in security and GDPR compliance for enterprise customers.
• Mobile Personal Assistant AI-powered personal assistant for mobile operators and subscribers that handles incoming calls, protects against spam and robocalls (via both phone number and semantic meaning), replaces outdated voicemail with generative AI summaries, and delivers audio and text transcripts to messengers or mobile apps. Features custom 3D avatars, emotional speech synthesis, ChatGPT integration, and both pre-recorded and synthesised speech. Developed by Finnish subsidiary Tovie Mobile OY and offered under B2B2C / revenue-share / revenue-per-subscriber commercial models.
• Insurance Claims Bot AI-powered virtual assistant for financial institutions that automates routine insurance claims handling, guides customers through the claims process, increases the percentage of claims processed at first contact, and improves overall customer experience. Cuts claims processing time by 50%. Validated on IBM Cloud for Financial Services.
• Insurance Policy Renewals/Upsells Assistant AI-powered automation for the insurance renewal process that sends reminders and paperwork via WhatsApp, web, and app, updates policy information, confirms renewals, and creates personalised cross-sell and upsell offerings based on customer purchase history. Generates up to 20% more revenue through tailored cross-sells. Available on IBM Cloud for Financial Services.
• Inbound/Outbound Contact Center Automation AI-powered voice bot automation for banks and insurers that handles inbound and outbound communication across channels, powered by knowledge of complex financial products. Automates FAQs, routine tasks, after-hours calls, and seasonal call campaigns to reduce wait times and load on human agents. Available on IBM Cloud for Financial Services.
• Debt Collection Bot AI-powered debt collection automation that handles scalable empathetic debtor interactions, automates over 1 million daily interactions, reduces collection costs by 50%, achieves 56% repayment after a single conversation, and ensures compliance with communication regulations. Available on IBM Cloud for Financial Services.
• Enterprise Voice AI Voice AI solutions for customer service efficiency across financial services and public sector. Handles up to 90% of routine inquiries automatically, streamlines customer support operations, and increases conversions by 35%. Includes ASR/TTS integrations, omnichannel support, and real-time call management.
• Enterprise Search (AI-Powered) RAG/LLM-based enterprise search for financial services that instantly finds compliance-critical information across SharePoint, Google Drive, and internal documents. Improves accuracy and speed in data retrieval using generative AI to navigate policies, applications, and manuals.
• Employee Support AI AI agents for IT and HR support providing 24/7 assistance, cutting helpdesk workload by up to 50%, and ensuring quick, reliable internal support for enterprise employees.
• Customer Onboarding AI AI-powered onboarding automation for banks and insurers that automates up to 70% of onboarding interactions, accelerates onboarding by 50%, and improves first-contact resolution with consistent support across all channels.
• AI for eGovernment (Public Services) Suite of AI solutions for government and public services, including voice AI agents for therapy waiting-list prioritisation (collecting updates in over 70% of calls and flagging urgent cases), automated council tax and debt reminders (cutting follow-up costs by up to 40% and admin workload by 25%), 24/7 empathetic support for unpaid carers and care assessment acceleration, always-on citizen engagement chatbots, voice bots for FAQs and service requests, intelligent document search, and AI for children services covering safeguarding and family engagement. Targets UK councils and public-sector organisations.

Quantifiable outcome

• Claims processing time reduced by 50%
• +12 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration31 records

AI capability15 records

Feature7 records

Partnerships

Three partnerships are on record, tiered core and minor.

• IBM Cloud for Financial ServicescoreTechnology or IntegrationTovie AI's conversational AI solutions for banking and insurance are validated and available on IBM Cloud for Financial Services. This validation demonstrates compliance with IBM's security, resiliency, and regulatory requirements framework for financial institutions, enabling Tovie AI to deliver offerings with IBM Financial Services Validated designation.
• InfosysminorChannel Partner/ Reseller/ DistributorDigital services and consulting partner in Tovie AI's partner program ecosystem.
• Basket Brigade UKminorStrategic or Co-development PartnerCharity partnership where Tovie AI provides intelligent voice and chat solutions to enhance volunteer coordination, beneficiary engagement, and communication efficiency for food hamper distribution operations.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Kore.ai: Enterprise conversational AI and agent platform with a comparable focus on banking, insurance, and contact-centre automation, including voice bots, RAG, and pre-built industry solutions sold to similar regulated buyers.
• Cognigy: Enterprise conversational and agentic AI platform used heavily by European banks, insurers, and contact centres with voice and chat automation, RAG, and pre-built enterprise integrations analogous to Tovie's stack.
• Yellow.ai: Enterprise voice and chat AI agents sold globally to financial services, telecom, and retail organisations, with a comparable multi-LLM, omnichannel agent approach targeting similar customer support automation use cases.
• Avaamo: Conversational AI platform focused on regulated enterprise verticals (banking, insurance, healthcare) with voicebots, LLM-enabled assistants, and on-prem deployment options that overlap directly with Tovie's regulated-industry positioning.
• PolyAI: Voice-first AI assistants specifically built for enterprise customer service and call-centre deflection in finance, hospitality, and healthcare, competing directly with Tovie's Enterprise Voice AI and inbound/outbound contact-centre products.
• Inbenta: Enterprise conversational AI and search platform combining NLU, chatbots, and agent-assist capabilities sold to banks, insurers, and public-sector clients, with similar multilingual EU customer footprint.

Broad incumbents

• IBM watsonx Assistant: IBM's enterprise conversational AI offering, particularly relevant given Tovie's IBM Cloud for Financial Services validation; overlaps directly with Tovie's banking and insurance voice/text agents but as part of the broader watsonx platform.
• Genesys: Large incumbent contact-centre platform with embedded conversational AI, agent assist, and voicebots used by banks, insurers, and government organisations targeting the same inbound/outbound automation budgets as Tovie.
• Verint: Established customer engagement and AI automation vendor including conversational AI bots and workforce engagement, widely deployed in financial services and public sector with overlapping speech and analytics use cases.

Emerging players

• Rasa: Open-source and enterprise conversational AI/LLM stack, frequently compared to Tovie for enterprise chatbots and voice automation, with a focus on customisable on-prem deployments that competes for the same regulated-buyer RFPs.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/TovieAi
• YouTubeyoutube.com/@tovieai
• Facebookfacebook.com/tovieai
• LinkedInlinkedin.com/company/tovie-ai

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tovie AI